YE Gurl Says: Service Matters More Than Sparkle at Worthington Jewelers…read more Place: Worthington Jewelers Context: Bridal show intro + in-store visits I really wanted to root for this one. I'm a fan of local, mom-and-pop businesses--especially for something as meaningful as wedding jewelry. Met the team at a bridal show, and while the energy felt a little off (crowds were heavy, so I gave grace), they warmed up enough to mention an extended bridal promo and encouraged me to stop in. So I did. And unfortunately... the experience never quite landed. When I came into the store, it was busy again--fair--but the interaction felt just as unclear as before. I explained exactly what I was looking for (even showed a Tiffany & Co. reference), and was immediately told customization was the only option... with no pricing guidance, no range, no transparency. That's a miss. When I did find a band in-store that worked, I moved forward--still without a clear idea of cost. After a long back-and-forth with a manufacturer, the quote came back at over $1,500 more than the comparable Tiffany piece. Pause. I also had to remind them about their own bridal promotion while actively making a purchase. That shouldn't be on the customer. To salvage the visit, I added earrings and dropped off jewelry for repair (which, to be clear, the smith work was excellent). But the buying experience? Still off. And here's where it really mattered: I later found my original ring through my Tiffany rep and called to cancel the order. Thankfully, I caught it in time--because buried in the fine print is that custom orders are non-cancelable. That's the kind of detail that should be clearly communicated upfront, not discovered later. Even the cancellation process felt like work. I was told someone would call me back... hours passed... I had to follow up myself to close the loop. Final visit to pick up my repaired jewelry? Empty store, but still somehow rushed. I tried to browse, got prompted to check out early, asked about items I'd previously seen--and was told they didn't exist. Then spotted them right next to me at checkout. At that point, I paid for the repair work and left with the same energy I walked in with: rushed, unclear, and not particularly welcomed. YE Gurl Insight: There's a difference between *nice* and *kind*. Nice feels scripted. Kind feels intentional. And in a category like jewelry--where purchases are emotional, high-investment, and personal--experience is everything. Final Take: * Craftsmanship (repairs): Strong * Retail experience: Inconsistent at best * Pricing transparency: Lacking * Overall vibe: Off I understand why more people are opting for brands like Tiffany & Co. or even online retailers like Mejuri --you get clarity, consistency, and a smoother experience without the friction. YE Gurl Says: Support local when it feels good to do so. But if the experience makes you second-guess a meaningful purchase? Trust that instinct and move accordingly.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

I cannot say enough great things about Alex and the entire team at Dublin Village Jewelers. They…read moretruly went above and beyond to make the entire engagement ring process as stress free and seamless as possible. They took the time to walk me through every step in a way that was clear, honest, and approachable, and were always mindful of my budget. Alex was fantastic to work with and kept me in the loop every step of the way. He took my loose ideas and turned them into something thoughtful, unique, and honestly better than I had pictured. The ring itself turned out absolutely stunning, a true piece of art that my fiance and I will cherish for a lifetime. I am incredibly grateful for their guidance and craftsmanship, and would highly recommend Dublin Village Jewelers to anyone!

There is something to be said about a local family-owned business. Everyone here is so friendly,…read moreknowledgeable, and inviting. They don't ever make you feel pressured to buy anything or try to upcharge you. My husband got my engagement ring custom made here last year. They worked with him on every detail until it was exactly what he wanted and it turned out beautiful. We proceeded to get our wedding rings from here as well - both have custom work done to them, mine especially. They collaborated with me on the design I wanted and hand carved it. They spent a lot of time ensuring it was to their standards. I know this because they told us they didn't like the first one they made and started over. I highly recommend coming here for any personalization or jewelry needs.

This was my first visit here. Super friendly and very informative. Fast, easy fix while I waited…read more Excellent pricing and service!!

One of the opals, in my wedding band, started to fall apart. A friend of mine recommended this shop…read morebecause she had a good experience when they repaired one of her rings. I was so nervous about handing my ring over to someone. The owner was very kind, knowledgeable, and reassuring. It took a little over a week for the repair. I thought the cost of the repair was fair. They matched the opal perfectly, then cleaned and polished it beautifully. It looks better than brand new and I am so grateful to the jeweler who took such good care of my ring.

I had never been to the jewelry store, but have wanted to pop in at some point! I was next door at…read moreOakland Nursery and thought, perfect timing, since my watch also needed a battery. I was buzzed in to the store and I was the only customer. The sales person asked what she could help me with and I said, well I am needing a battery for my watch and before could say," this is my first time here! Your store is lovely"! She shut me down. she said, not a problem if I didn't mind waiting 3 weeks until after the new year, that they were just too busy. And then added ... anything else you are needing?! I wanted to take a look around as my battery was being replaced and I was needing a 14k gold cross for my Grandson's baptism. At that point, there was no way I was staying. Sales people have forgotten how to build business, definitely a missed opportunity for Leo Alfred Jewelers... and sadly, I will not be returning.

My husband and I have been longtime customers of Leo Alfred. He bought me a necklace there even…read morebefore purchasing my engagement ring in 1996. We have bought bracelets and diamond earrings over the years, and then we went in to see Billie after both my husband and I were having issues with yellow gold and needed to change our wedding rings. Billie helped us find the perfect options for both of us and I get compliments all the time. Everyone there is great to show options within your budget and to recommend things you wouldn't have imagined. We will continue to be Leo Alfred customers for a long time to come.

Really rude customer service. They acted like they didnt want me there. Acted really weird about…read morechanging a watch battery because of watch type.

The Gold Star Jewelers are Amazing I had a Dark Green Gem…read moreRock that David made a homemade ring for me.David is very pleasant and the other workers are Amazing.I am very,very Satisfied with the work done on my Necklace &the Ring Thank you sooo much GOLD STAR JEWELERS.

In addition to selling beautiful jewelry, the team here is very kind and professional. Madeline and…read moreJeff helped me with a ring that I needed to have cut off, and they will also repair the ring to its original state. They put me right at ease when I came in flustered and I know the ring is in good hands for the repair.

Yup,really nice people! They made me a new pair of…read moreearrings,I didn't like the old one that I had,they changed just the backs of my earrings,but they did a great job! I love the new earrings so much,professionals are working here for sure.

Jimmy and Paula are the true gems of Powell! Knowledgeable…read moreand friendly, they are a great team that have been working together for many years. I get my rings dipped, cleaned and checked. They have a nice selection of jewelry and watches and can order in practically anything. They also buy gold. You will feel like family when you come in and they will treat you with respect and kindness. Plus they have a dog in residence - Bertie :)!

Jim is the kindest guy and an excellent jeweler! When my husband proposed in 2018 he found me this…read morebeautiful and unique art deco filigree piece. At the time I wasn't sure of my ring size and he got me a 4 although it's a 3.5. For years I have been wearing a bumper on it so it fits, which I know that sounds ridiculous to wear a bumper for so long but time just got away from me. Unfortunately the band on the back started to wear and I became worried it would break. I brought it in to a few local jewelry stores and they were afraid to add a shank and resize due to the delicate nature of the ring but Jim not only agreed to do it but he was so friendly, and seemed invested in the process! Pricing was very reasonable, service was fast, and my ring looks as good as new! Thank you so much!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Ordered online from store 5A, whose local locations have closed; I think they are owned by Diamond…read moreCellar maybe. Good prices. Great service at the store. Don't be put off by the building that looks like it's under construction. Park in one of the lots nearby, carefully walk along the front of the building. Inside there are plenty of staff and plenty of interesting pieces of jewelry.

I don't know how purchasing jewelry from this store is. My review is just about getting rings…read moresized/repaired. I stopped in based on the reviews. I have a ring that had a 3.0+mm wide and 2.3mm depth band. It needed to be sized down almost a full size. I took it in and was guaranteed they could do it no issue... They told me the band would get thicker because they would be bringing the thicker sides in. I left it with them for a week, as I don't live in Columbus . I was so happy to get it back and didn't really notice until about half an hour later: my ring hurt to wear. I took it off and looked at it and I was devastated. You could feel where they cut the shank, it was wavy, the was no uniformity to the edges, and it was oblong. I called and they apologized profusely. Asked me to take it to the store in Cleveland and they would let that store know we were coming. They did not. The store in Cleveland had no idea I was coming. Turns out, I paid the store in Columbus for the honor of someone ruining my ring. It lost nearly half a mm in depth and thickness. The store in Cleveland did the best they could. They would have had to order shanks and tried to color match the rose gold but it could have ended worse than before. Turns out the Columbus store didn't even resize it correctly and left it a quarter of a size too big. So unless you want your jewelry ruined, take it anywhere else. We were going to purchase an engagement ring from this company, but I'll take my business to alibaba before here. The store manager did refund my 125 resizing fee, or the fee I paid them to take gold out of my ring and leave me with something I couldn't wear. He told me it was weird that it ended up thinner than before because "taking a ring in shouldnt do that". My ring was 2.5mm wide and 1.9mm depth before the Cleveland. Actually fixed it. My question is this: where is the material they took out of my ring and why was I not compensated for that when they trashed my ring? My ring will never be the same. Go anywhere else.

We had an amazing experience at Diamonds Direct! From the moment we walked in, the entire process…read morefelt welcoming, professional, and stress-free. A special thank you to Sumer, who truly made our experience exceptional. Sumer was incredibly knowledgeable, patient, and attentive to what we were looking for. She took the time to explain every detail, answer all of our questions, and helped guide us without ever making us feel pressured. Her genuine kindness and expertise made what could have been an overwhelming process feel exciting and memorable. We are so grateful for her help and highly recommend working with Sumer if you're looking for outstanding service and a wonderful overall experience!