Dr. Schenkel actually listens to a patient which is really rare in the medical field. His knowledge…read moreon many subjects is really amazing. He doesn't hurry you on so you have time to talk to him. Marjorie Eisenberg

Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!

I have been a patient of Dr. Xu's for many years. He is thoughtful and always open to any…read morequestions I may have. I highly recommend him.

He has always been there for me and my husband. He is the best doctor we have ever had. He cares…read moreabout us.

Late review but Dr. Shilperoort is an amazing practitioner. I lived in Orange County and took buses…read moreand trains to get to her office in West Hills because I didn't want to lose her as my practitioner! Although she has moved her office to Northridge CA it's not even a question that I plan on keeping her around. Very blessed to have her. She also has amazing bedside manners. I felt like she was a person not a doctor that you are uncomfortable with that you feel isn't listening. Last but not least, I have been with her for 12 years. That's how amazing she is. Thank you for giving me your time and reading this. I hope this will help you find a practitioner. Peace and love.

Jody is a gift from God! She listens, empathizes, straight…read moreforward. I've never felt in such great hands and care, with another practitioner. She is amazing! Love the office as well. Clean, friendly, and professional. Thank you Jody for your wonderful care.

I've been a patient of Dr Dardashti for several years and I can't say enough about this. Very…read morecaring doctor and his wonderful staff. Hi marks for all.

The most calm, understanding and caring general physician I've found for my aging parents. No…read morequestion or concern is downplayed, he really listens and gives manageable solutions. Thank you and thank you for your caring staff as well. I appreciate you all.

So happy we found this practice! I originally thought it was only an Urgent Care office and was…read moregrateful to find out that they also offer primary care. As with most offices, Urgent Care could be a bit of a wait, but now that we have made this our primary doctor the wait time was very short and we were seen by the doctor pretty quickly at our last visit. What I also like about this office is the time and care taken with the patients, we did not feel rushed and felt that the appointment was very thorough. If you're looking for a primary care for adult or pediatric this office could be for you.

Warning! You may not be covered even if you have insurance. Be prepared to pay $1300 for one office…read morevisit. I used the search tool from my insurance website to find a doctor at UCLA Health believing I had coverage. I didn't know I was "out of network" until I received a bill a month after my visit! Yes, I made a mistake. But as a consumer, navigating the system is not something I do everyday. The "professionals" who book your appointment, who do this work everyday, won't check your coverage and don't care. I filled out pages of pre appointment forms and uploaded a copy of my insurance card and had no reason to think I wasn't covered. It's going to take me some time to recover from this bill for ONE OFFICE VISIT. Meanwhile, I still pay a lot for health insurance, like everyone else. Make sure you're covered!

Dr Nili is absolutely excellent!! Knowledge, warm and caring. She has taken excellent care of me!…read more Highly recommend her.

I had an ear problem that continued to get worse and felt like I needed to address it before I got…read moreon an airplane in a few days. I was concerned that it might be an ear infection. I figured I would end up with an antibiotic and then be able to get on the plane. Everybody at this facility was so nice. They were courteous, kind, and professional. This included the receptionist, the medical assistant named Amy, and the doctor herself. Turns out I just had a severe wax build up. The doctor explained that I would need to have my ear washed out before she could even see what was going on in there. Amy the medical assistant came in, explained the entire procedure, and was very kind and gentle on me during the procedure. After everything was cleaned out and I had no infection. I was so grateful for their excellent work. This was so much better of an experience than my regular doctor's office. I will definitely be back for my urgent care needs.

My annual physical with Dr. Gregor was today, & he and his office are consistently excellent. This…read moreis why I followed him here, from his previous Santa Monica location! Parking is easy, especially first thing in the morning. Check in is fast & smooth because I always do my paperwork in MyChart. Nurse Theresa took my vitals & was warm & sweet. Dr. Gregor is always detailed & thorough, and takes the time to answer any questions or concerns I have. He follows up my visits with detailed feedback in MyChart about my bloodwork results, and makes lifestyle, diet & supplement recommendations. Thankfully I haven't needed any prescription recommendations. After seeing him, I know that bloodwork always follows. This is THE most stressful part of an annual physical for me bc I am usually a challenging draw. So last year when phlebotomist Alex hit a winner vein the very first time, & gave me zero pain, you bet I remembered him. I was so relieved when I saw him in the testing area today! Just like last year, Alex got a winner vein in just one stick. He is the best! If you are a challenging blood draw, you will understand when I say it is the biggest relief when I know that the tubes are filling up fast & I don't have to be stuck a second or third time. Dr. Gregor & the office here make it pleasant to stay up to date on self care. I continue to highly recommend!

am writing to formally express my concerns regarding Dr. Scott Gregory's reliability and the level…read moreof care I have received under his supervision. Unfortunately, I have experienced repeated issues, including: * Failure to return messages: Despite leaving multiple messages, Dr. Gregory does not respond in a timely manner, if at all. * Delays in addressing test results: I have consistently had to wait far too long for updates on important test results, causing unnecessary stress and uncertainty. * Neglecting prescription refills: There have been significant delays and oversights with my prescription refills, including my current situation with Wegovy, which has remained unresolved for over a month. This pattern of poor communication and lack of follow-through is unacceptable and does not align with the standard of care I expect from UCLA Health. I feel let down as a patient and am concerned about the impact this has had on my health and well-being.

I have been going to this Optum Group for over 15 years, I have never had a rude experience and…read morehave been taken care of in timely manner and no problems. Yes there is a turnover of Doctors but as with any group that is normal. If I have an issue I let them know and we work it out like adults. No complaints here.

I looked at Optum reviews through Yelp and read: "Praise for specific, caring doctors and PAs,…read morecontrasted with widespread frustration over billing issues, poor customer service, long wait times, and disorganization." This is exactly how I feel. I always liked the doctors but the staff in unprofessional. You don't get called back. I had asked for a doctor to contact me and got no response. I'm now with UCLA. I switched after over 20 years with Optum (and before that when they were known as Health Care Partners).

The review is not reflecting on Dr Feher, but his office manager, Michelle…read more My husband got on their "Medicare" waiting list in 2014; he is still waiting. I called them a few days ago as I recently got Medicare with a PPO supplement and I am looking for a new family doctor. Michelle left a message saying that they put both of us on a waiting list. I called back and asked why don't they just say outright that they do not want to take Medicare patients? Michelle interrupted by repeating my name several times and wouldn't let me talk or answer my question, I think it is reasonable to ask since we would be looking for another doctor if there was no chance ever to see Dr. Feher.

This was probably one of the worst experiences dealing with a physician and the office staff. I…read morewaited for over an hour to meet with the doctor to go over my blood results. My son had his annual check up done and during the same visit he had his ear wax extracted. Annual check up is covered by insurance and because wax extraction isn't covered, they charged me for the procedure plus for the office visit even though everything was done in the first visit. Sounds like a scam to me. Also, the receptionist promised to fax me my son's blood results and when I called, I was told that it will be $25 and it's their new policy to charge for a copy. Sounds like she made it up right on the spot. Currently looking for a new family doctor because this one isn't profession and his staff are bunch of liars.

Dr. Shaye and his medical staff are very caring and compassionate. They met me in my time of need…read moreand gave me hope. All the staff including Ms. Melanie the nurse practitioner, Pearl, Venessa, and the office staff were very helpful and followed up when I had questions. I am forever thankful for Wellness Oncology as they fought to give me the best care possible. Thank you for all you've done for my family and me!

Very caring man. He…read moreworked with us and dedicated himself to finding the right medicine to beat the cancer in my mom. He really was aggressive against the cancer, he didn't stop until he found the right medicine.