Man, the second staff must have been told about their closing, they really checked-out. My husband came in well before the announcement to replace some gym clothes and buy some zip fleece and the second he walked-in, the staff were all over him. We had been there maybe 3 months prior, so we knew where things were and he had a list of specific items to get, but she would not let him browse and quickly ushered him to the register before he could even take a look at anything else he might want to buy. We were lucky that the two pairs of pants we needed in a size not in the store arrived by mail before they announced the closure, but I have friends who are still waiting for things ordered in July who will likely never see those things.... I am really hoping our school goes to Land's End as the replacement because dealing with these independent companies is awful. read more

WORST experience I have ever had!!! I have been waiting over four months for my order, which, due to an arror made by one of their employees, was shipped to the wrong state. Despite multiple attempts to reach their customer service, I have yet to receive any meaningful assistance. This level of service is completely unacceptable. I understand that mistakes happen, but the lack of accountability and the inability to resolve the issue promptly has left me frustrated and dissatisfied. I would NOT recommend this store to anyone based on my experience. read more

Terrible customer service on top of ridiculously priced items (over $30 for one kids shirt). I would never order from here if I had a choice. Unfortunately my kids' school gives us no other option. I ordered uniforms form their site in good faith and washed them when I got them (as I do with all of my kids clothes). Well it turns out that despite my ordering from my schools page, the shirts arrived without a logo. Without the logo, the school won't accept them as being in uniform. It took 5 weeks for me to get a response from their customer service and it turns out that since the shirts were washed, they won't accept a return. Ridiculous. They refuse to make an exception or give any sort of make good. I sincerely hope my school changed uniform providers as I do not want to give another cent to this company. read more

Update! Came back to Dennis today. All the girls were very attentive and polite. The store was crowded and they were being very patient with all of us. Thank you!! Plus we ordered sweatpants and they are shipping them to our house for free! read more

Very bad experience with them my order arrived late and the customer service never answered

Everything. Very expensive and always out of stock. Shipping charges are outrageous. Quality is average.

Unfortunately they knew they were closing and still let people place/paid orders. Now what will happen to all those orders. The disconnected their email and phone numbers. read more

Our school contracts with Dennis Uniform so I've been buying our children's school clothes from Dennis for 15 yrs now. While the clothes have not not been inexpensive, they have been durable. If washed with care, (colder temps, less machine drying/more air drying), they hold up wash and wear, after wash and wear...even for kids who are tough on their clothes. The youth-sizes pants also had (still have?) dark-colored reinforcement patches inside the knee area to endure active kids who kneel (and sometimes slide!) on their knees, beating on their pants. I gave 4-stars instead of 5 due to pricing and sometimes "stiff" sales people in the suburban Chicagoland store that closed around 2020. That said, because one of my children is exceptionally sized (6'4"+ and thin), I've had/been able to use Dennis Uniform's National Customer Service for several years. They are very helpful for custom orders, such as un-hemmed (long) slacks. Overall, a solid and helpful company. read more

Trish H. from DENNIS Uniform. You responded to my review saying I can email customer care. I emailed customer care 2 weeks ago and have not been contacted by anyone. I keep calling the store and the customer care 800 number and no one from customer care is available to take any calls due to their call volume. I'm having a horrible experience and from what I hear, a lot of customers are feeling the same way. Any more suggestions? read more

Awful experience with this company, they sure will take your order and your money and never tell you that your order will take 3 months to get to you. I totally understand that things are not going as planned because of Covid but at least reach out and make things transparent when someone is making an order. Wish I would of read the reviews before making my order. 3 Months later and still no order or email horrible customer service. Fool me once that's all I need thank you read more

I agree with all the BAD reviews posted here. Dennis is the worst company to do business with. I spent hundreds of dollars on uniforms and paid up front in July 2023. Items were on back order and I was initially quoted 2-4 weeks for delivery of those items. Well it's the end of April 2024... 9 months later and only 1 month left in the school year and still don't have all the items I paid for last year. If we had a choice, we would NEVER buy uniforms from Dennis ever again. read more

This is the worst company to get a hold of. No updates on orders, no one answers their customer service phone number OR emails. Putting in a credit card request for refund because I have not gotten any updates on my orders and it doesn't seem like anyone works here. Oh and don't bother calling a store for help, no one knows what's going on. read more

WAY too expensive can not afford on top of the high tuition

I went to purchase my sons school uniform and had the best experience. The store was very neat and clean. I had the best experience with Alexandra. She helped me find the right size for my 10-year-old son. We all know how hard it is for young ones to be patient. LOL. But she knew how to work with him and made it painless and quick. All the staff was very friendly. Definitely a great experience. read more

Such a great experience shopping for school uniforms for my daughter. Lauren, the sales associate was super friendly and knowledgeable on the uniform I needed to purchase. She was up beat and the store was incredibly clean and stocked. read more

Don't waste your time at this place! The location on Higgins Ave in Chicago is managed by a gossipy, unhappy lady who clearly shouldn't work there. And who probably doesn't want to work there either. A few of us moms went there to purchase school uniforms for the fall. The staff working are clearly very young and can help to a point, but we were having trouble finding the right sizes. The manager (initials MBS) was standing around talking about her personal life...her daughter, her son, her husband, their love of hockey, and pretty much sarcastically saying how much she loved her old job doing nails and how sick of "suburban moms" she is who come into the store. Of course we all just couldn't believe it. We left without purchasing one thing. We will be going to the school to demand alternative places to purchase uniforms at - Dennis Uniform is over priced junk anyway. The sizing is way off but, most of all, the lack of professionalism and insulting behavior clearly does not warrant our business. read more

Great selection of uniforms, but horrible service. The girls that work there are always so rude and act like they don't wanna be there. In my opinion you guys should get a new set of staff read more

Came in not knowing a clue what to buy. Great customer service by Anette working over in the Chicago location. She went above and beyond to get me what i needed with a smile always on her face!! 10/10 recommend getting all your uniforms with her! Thank you! AAUU read more

I frequently shop in the store and online. The boys uniform pants are durable and last much longer than other brands I've tried. The oxford shirts are easy to wash and maintain. Staff is very helpful. Convenient location. read more

Our school changed vendors for the school uniforms. If your school is looking to make a change. Do not pick Dennis Uniforms on Higgins rd. There items are of very low quality and significantly overpriced. They can only provide certain items, and when allergies are an issue they can not accommodate. I was told " how do you expect the company to make money". When I asked if they could put the logo on a organic shirt and I would pay for the logo plus their labor. I was also told that I am fabricating information when requesting an item they sold to other people at the school. Costumer service is difficult, but they do it with a fake smile. I am literally forced to use them as our school only contracts with them. I would not recommend using them at al read more