Very bad professionalism and horrible customer service. A year after I've even been there customer…read moreI'm still getting emails from there sales team. Not only are they unsolicited emails, they are passive aggressive in tone with the intent to create agitation. Feel more like I'm arguing on a message board than talking to a representative trying to assist me. Not sure how they think that will get my business back, but as you can see, it's prompted me to give them a bad review instead.

Great customer service. So willing and capable of giving viable solutions for all problems we have…read moreencountered.

I looked to Jeff because I already knew he was a consummate insurance professional in Jacksonville…read moreand he lived up to, and exceeded my expectations. As an agent with a vast network of property and casualty insurance resources available to him, he immediately went to work by analyzing my homeowners insurance and providing me with the same level of coverage at just a little over one third the cost of my current annual premium! Since my homeowners insurance is tied to my escrow, Jeff helped me make a seamless transition to the new plan and now I can look forward to significantly lower mortgage payments going forward! I highly recommend using Jeff for all your auto and homeowners insurance needs. He is a no-nonsense professional who will give you the confidence that your property is protected; a very important thing here in coastal Florida!

I want to endorse Jeff Stoneking with Brightway Insurance. I initially asked Jeff to provide a…read morequote for my auto insurance. I was pleased to hear he had access to the majority of the major carriers and even more pleased when he was able to save me over $200 per year for both of my vehicles. My next move with Jeff was to inquire about Home Owners Insurance. My experience was SO POSITIVE that I now use Jeff to not only insure my primary residence but to also insure my investment properties. I want to close by adding that Jeff has been a GREAT partner in my Real Estate Biz. There are many transactions that will not close until the Property Insurance is put into place. Jeff is Honest, Trusted, Pro-Active, and his Follow Up is 2nd to none. Thanks David Neves Top Realtor in Northeast Florida

Found this place online. John and his team have been an amazing resource and take good care of me…read more I quickly moved my all my needs to John after such a good experience with finding good auto coverage. Each year when renewal comes around the team reaches out and provides a bunch of options for potential changes. Would highly recommend.

Under Investigation. Lacks competence, knowledge and thouroughness. Under reports details of…read morepremiums and cost me thousands of dollars. DO NOT USE​

Absolutely the best. Jeremy works with you to make sure everything fits yours needs for the best…read moreprice. Very satisfied.

"Donna was extraordinarily helpful and responsive in taking care of my needs, and advising me of…read moreother money saving opportunities within State Farm. Highly recommend this agency. Thanks Donna..You are a magician..

Best dad in the world! Jayson Judy's agency in Jacksonville Florida has amazing workers who do…read moretheir best work everyday. These workers are Rudy, the office mange, faith, life and health account representative, Brad, property and casualty representative, and Hanna, receptionist.

From the owner: Our mission is to provide a delightful customer service experience to everyone that contacts or…read morevisits our office. License #: FL-L128187

This company is a complete disappointment. The deposit that should have been refunded without any…read moreissues has been "pending" with them for almost a year. Every time they come up with new excuses, drag out the process, and pretend they are working on the issue, while in reality nothing is being done. I also want to emphasize that their business practices raise serious concerns. I was required to send my deposit to a private personal account, which is extremely unprofessional and may indicate attempts to evade taxes. I believe this company should be investigated, because such methods are a clear red flag

Can't get anyone to help file a claim. Car was damaged during transport, having no luck even filing…read morea claim.

Been with Stephanie Ando since the late 90s. She and the office team have never let us down and…read morehave always provided us with great service and amazing rate packages. They are the bench mark by which I gauge all other insurance agents. I can't say enough good things and there aren't enough positive personal adjectives that truly describes their level of professionalism, customer care, and commitment to our slice of the Jacksonville community. If it sounds like I'm laying it on thick, I'm not sorry for telling the truth of our experience. HIGHLY RECOMMEND. (Special acknowledgement to Natalia Zunno; She has the patience of a saint, and went well above and beyond to help me fix a short fused crisis.)

BUYER BEWARE - This office tried to bill me for $250 AFTER the end of my policy for NOT RENEWING my…read morepolicy with them. NO MA'AM. I paid for 6 months in full and when their renewal notice came and was $500 more than the previous 6 months - I went back to my previous carrier. ALLSTATE says my insurance continued and I'm responsible for it. Sorry - it should have cancled on the 6 month end of policy how normal insurance works. I ELECTED to go elsewhere and as a grown adult - I don;'t owe you anything. DO NOT USE THIS ALLSTATE OFFICE. The office help ws EXTREMELY RUDE and talked over me the entire time.

Rebecca Simms did a great customer service by explaining things to me. how non owners sr-22 works…read more definitely recommend to come visit her at the direct auto insurance office Atlantic boulevard.

From the owner: Call for a FREE Quote Today!…read more At Direct we make getting insurance quotes and coverage quick and easy. Get a free Direct Auto Insurance quote today! Visit us online, in one of our 400+ local offices, or call 1-877-GO-DIRECT (1-877-463-4732) to see how you could save money on your car, motorcycle, and life insurance. We provide you with the coverage and services you need at a fair price and welcome all drivers to apply for coverage, regardless of past driving record and credit history. Terms and Conditions may apply. At Direct, we get you auto insurance you can afford with the respect you deserve: Life Made Easier. Choose how to connect, quote or purchase a policy: at one of our locations, by phone or online. Customizable payment plans and due dates. Dropped coverage? Welcome-back coverage with no penalties. No checking account or credit card required to get coverage. Customer service available in-store, online or by phone. Low rates, an affordable price no matter past driving record and credit history. Quick claims process with friendly and helpful representatives. Discounts available throughout our covered states. Local, with over 400 different locations throughout the Southeast.