Allstate Insurance : Stephanie Ando

I am new to the area and was an quoted extremely high premium for my auto insurance. Fortunately,…read moreI read the great reviews of Jane Collier and contacted her. The great reviews were right on! I could not imagine getting any better service from any insurance agent- NEVER had such a wonderful experience!!

After I had a really bad experience with another insurance company (several failures to follow…read morethrough and an incident suggesting fraud was "ok"), I reached out to Collier Insurance. I cannot emphasize how refreshing it is to work with an agency that puts integrity first. I appreciated the knowledge of the market and the commitment to help. The service was fantastic. If you need insurance, Collier Insurance is a solid option and I highly recommend this company.

Vonnie Wiggins - State Farm Insurance Agent

(11 reviews)

They are horrible at customer service. Kept raising my…read morestuff. I called my old agent in Washington. She gave me another agent here. But after the horrible service I went back to Allstate. They have gave me better coverage and it's cheaper. Also when I call I talk to someone right then. Instead of never even getting a call back. Waiting for days or weeks. When I called corporate to file a complaint against Mr Wiggins. The gentleman on the phone new his id number by heart. Says they get complaints regularly every month. About the same things. Steer clear of old Vonnie Wiggins!!!

Vonnie Williams, State Farm raised my premiums twice in a 6 month period. I never had an accident…read more I filed one claim for a windshield replacement. His excuses are: "STATE FARM RAISED PREMIUMS STATE-WIDE (3 months after I signed up) - 2 people I know that have State Farm did not have their premiums go up. I get a letter that he's raising premiums again for my windshield replacement. This is mandatory in Florida and is not considered a no fault claim. There is a Florida statute regarding this. I haved NEVER had someone do this before with auto insurance. He is lining his pocket on the backs of those who can barely afford to survive. Report him to The Attorney General, Insurance Commissioner as well as The State of Florida. Maybe then, someone will finally do something about this GREED.

New Jax City Insurance

(2 reviews)

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

Librera Insurance Group

(6 reviews)

Found this place online. John and his team have been an amazing resource and take good care of me…read more I quickly moved my all my needs to John after such a good experience with finding good auto coverage. Each year when renewal comes around the team reaches out and provides a bunch of options for potential changes. Would highly recommend.

Under Investigation. Lacks competence, knowledge and thouroughness. Under reports details of…read morepremiums and cost me thousands of dollars. DO NOT USE

Wellington Hawkins - State Farm Insurance Agent

(1 review)

Greater Arlington

Wellington and staff are very profession and friendly! I would definitely recommend them!read more

From the owner: FL-L098737 Our mission is to establish long-lasting relationships with State Farm customers by…read moreproviding outstanding customer service. Our goal is to inform, create, and cover customers with clarification on how to insure and reassure that their insurance and financial services needs are satisfied. We are here to help with your auto, home, and life insurance needs in Jacksonville and throughout Florida.

Ricci Insurance Group

(23 reviews)

See more unrecommended reviews

I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

Madeline Nguyen - GEICO Insurance Agent

(9 reviews)

Greater Arlington

Don was an amazing representative! Perfect example of what a GEICO Insurance should be like!…read moreexcellent people skills along with navigating how to save me money and still keep me insured much thanks and gratitude. Definitely suggest him 10 out of 10.

Quotes 2600 for a Home insurance, then few weeks later received an invoice for 1100 additional with…read moreno explanation. They doesn't respond emails, phone calls. Very bad experience !!

USAA

(5 reviews)

Greater Arlington

No one responds. Multiple chats, multiple calls. No one responds. When you do try to cancel a…read moreservice, they call non stop!!

I have been a satisfied member of USAA for 25 years but as of 7/2/25 I'm very unhappy because I…read morecan't access my account. When I call I am asked multiple, confusing questions I find irrelevant; for example, to verify my identity I was asked for the last four numbers of my drivers license. I don't have a current drivers license so I offered to supply the numbers on my military retired ID card. I was told they could not accept that card and this company was formed by and is exclusively for military members. Customer service used to be outstanding, now it is unacceptable.

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Stephen M.

9 years ago

We absolutely love coming in and seeing all the smiling faces in the office from the girls! They're always ready and willing to assist with any and everything we come in with. Brittany is a treat and such a good employee. We are super happy to be a part of the family at Allstate! If you are looking for a caring team with friendly people and smiling faces, this is the place to go for sure! We can't wait to see what wonderful things come from Allstate and out girls. Thanks for being there when we need you most. You girls rock!!!! read more

Susie E.

10 years ago

absolutely outstanding professional service from the very knowledgeable and sweet Betzy Rodriguez !! Betzy was a pleasure to work with and handled ALL my questions regarding auto insurance and renters' insurance in a fashion that was extremely helpful and in a way that saved me a lot of time !!! I am grateful for having Betzy as my agent and HIGHLY RECOMMEND her and this particular Allstate Insurance Company, which I consider to be a ten-star company (it's THAT good) !! Susie Evans read more

Sean L.

9 years ago

I have been with Allstate off and on for the last 20+ years. Every now and again I would branch out because some other insurance company had lower rates, but the rates never lasted and I always end up back with Ando's Allstate. My most recent transactions were handled by Kristina and she was FABULOUS ! Very friendly, great follow up, knowledgeable on the policies she was offering and easy to work with She gets an A +++ !! read more

Elexis R.

9 years ago

I've been a customer at Allstate for the last couple of years and Kristina Brightwell is so awesome! She's very professional, blunt and she gets the job done! She has helped me in every way and I also just closed on my house in August and I have all my premiums here. Very low price for great coverage! I would recommend you checking this insurance company out before going anywhere else. Thanks for everything Kristina! read more

Kimberly K.

11 years ago

I've been a customer for about 15 years and have recommended her to all of my friends and family. Many of them are also insured with her for auto, home, umbrella, life, etc. I was glad to have someone to call when I had a claim or needed to review my insurance (how much do I really need?). Stephanie Ando and her staff have always answered my questions and recommended ways to get better coverage and more discounts. read more

Mark C.

11 years ago

I have been a customer with Stephanie for a long time. She and her staff are very knowledgeable and friendly. Anytime I have questions or need answers they go above and beyond to help. To me they are the best in the business. A big thank you to Jennifer Hernandez for going the extra mile when my car was totaled. If you are in need of insurance please see the office of Stephanie Ando they are fantastic. read more

Alfredo C, A.

10 years ago

Betzy Rodriguez many thanks for the outstanding job in handling my claim for my two TV's that was ruin by lightning o/a 3 Aug 16. It didn't take long to received the check and I was able to have my 55 inch V repaired even thought I have shell out few dollars. Once again your help is greatly appreciated. You're awesome. read more

Joy K.

11 years ago

Finally an agency where you don't feel like a number!! Stephanie's office is the best! They call you right back if they can't help you right away and they are all so nice!! I saved over $300 on my car insurance and have already referred my mom to them also. Thanks Allstate and the Ando Agency :) read more

Philip N.

9 years ago

Great folks here Stephanie and Kristina and the rest of the team ,pleasant and always looking to help their clients they always answer the phone ...always whenever.....been with them for years after not having a good service at that other one ...old Mcdonald had a _ _ _ _ers They ROCK !!!! read more

Sandra M.

10 years ago

We've been doing business with this agency for years. They are great to work with. We have several business and personal insurance policies through them and every time we've needed anything, they've been very professional and we have gotten the answers to our questions in a timely manner. read more

Deborah B.

9 years ago

I have been a customer with this Allstate office for more than 20 years (including home, auto, motorcycles, RVs and boat insurance) and have always received excellent customer service! I highly recommend Stephanie Ando and her team of professionals for all of your insurance needs! read more

Paige K.

9 years ago

I purchased renters insurance through Allstate with Kristina. She was very professional and helpful in guiding me with choosing a policy. She answered all of my questions quickly. I would highly recommend her to anyone looking for insurance needs! Glad to be apart of Allstate now! read more

Christina R.

4 years ago

Rowena was great to work with on updating my policy. Every time I call she is great! This call saved me allot on my insurance and I so much appreciate her taking extra time to go over everything with me. Thank you as always, Christina Russell Customer for over 10 plus year read more

Robin H.

10 years ago

We have been with Allstate for a very long time. We are very pleased with the service we get from our agent. I want to give a very special thank you to Jennifer, she is always willing to help us or answer any questions we may have. We have auto, motorcycle and rv insurance. read more

Donna C.

1 year ago

I've used Stephanie Ando at Allstate Insurance for over 20 years. Her staff was able to lower my homeowners insurance and that's a major plus for me. Never have had any issues and would definitely recommend. Staff is courteous and respectful which I appreciate very much! read more

Adriana S.

10 years ago

I want to give a special "thank you" to Jennifer! She was so helpful with my policy changes and made my day with the easy and quick service she provided! You were a joy to talk to when dealing with insurance companies these days! Thank you again for the work you do!!! read more

Lusine L.

9 years ago

Great customer service. Kristina was able to lower our auto insurance in just a few minutes and gave us better coverage than progressive. transition from progressive to Allstate was one of the easiest things I have done. Cant be happier. Thank you Kristina! read more

Tammy A.

9 years ago

I have been with Stephanie Ando insurance for many years, all of the representatives provide excellent customer service and knowledge about their business. Kristina Brightwell was especially helpful answering the many questions I had about a new policy. read more

Jose P.

9 years ago

I am completely and utterly satisfied by the service and professionalism displayed by my agent at Allstate. Specially by Ms Radha weeded, who was proactive throughout my ordeal with my claim. Her support and knowledge made all the difference. read more

Thomas G.

11 years ago

Everytime I call the office personnel, they are very polite, and nonjudgmental! I cancelled one time, but that was only because they did not have coverage to where we moved too! I am very happy with my service every single time I call! read more

Allstate Insurance : Stephanie Ando - homeinsurance - Updated August 2026

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3.0

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Acceptance Insurance

3.0

(2 reviews)

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