Only dentist I have seen in 40+ years. Today's visit was a…read moredisappointment. Now need to find a new dentist. Because I did not want the deep cleaning.

I've been with Dr. Davis for over 20 years. He stays current with new trends which makes the whole…read moreexperience way more comfortable. I was there this week and the x-rays that used to hurt my small mouth no longer hurt and the thing they use to polish the teeth is so advanced it's a pleasure. All that aside, he and his associates are the best. I moved to IA from S. Cal and thought I'd be stepping back in terms of advancements in dental care. Ballard Dental is on the cutting edge and when I moved here was more advanced that my dentist in CA. It doesn't hurt that Dr. Davis is funny and fun.

40 years old and every dental appointment through my mid 30s I was told no cavities and that my…read moreteeth were super clean! Then a few years ago I went in for a cleaning and the doctor berated me for my vegan diet, told me to come back in a couple weeks because for evaluation of a potential root canal something he should've known that day. He guilted me and made me very scared. I decided to do research and had read on healing cavities naturally, and gave it all I had to attempt to remineralize myself. Then in the past week I had an abscess start on one tooth and another tooth chip. My perfect teeth down the drain. I was emotional. I thought for sure I was going to need to have dentures. I'm still single and never married, so my possibility of finding a man who would accept my dentures was going to be out the door. I have had one skeleton in the closet that no one other than me knew about. My teeth look beautifully white when I smile, but inside my mouth they have been more than an embarrassing mess. I was praying and praying the Lord would heal them so that nobody would ever have to see how disgusting they were. So when I arrived and learned that I only needed a root canal and essentially a partial prosthetic tooth my fears of dentures were resolved. But a root canal? Doesn't that mean they pull my tooth from the root and that will cause some major pain? Dr. Johnson explained exactly what it was to me but I knew it was going to require an anesthetic. The last time I had one of those shots I couldn't help but let out a scream. Medicine has changed so much that there are now topical numbing agents that make it so you barely feel the needle. At the end of the day there was no pain. I'm passing through Iowa on my way home from several months of travel. Dr. Johnson made every accommodation possible to get me moving along. He didn't judge my chosen vegan and alternative natural lifestyle and was willing to work with me on other options. I think that's what we all want. Someone who gives us their professional opinion then gives us the freedom to make our own decision. Those decisions may turn into poor choices but at least all of the information was laid out on the table. Thanks to Dr. Johnson there is hope for me! I might not have to die all alone after all!

They charged me $45 for a missed appointment. They said it was for sanitizing the room. $45? I…read morecan see maybe $5. Wouldn't me missing my appointment save them $45 from having to do it for the next patient anyway? The oral hygenist was good, but I got a different dentist each time. The billing was alyways off so it just seemed very unorganized. And the $45 is just annoying. I will not be going back.

Nice facility, but terrible ethics. If you have platinum-tier insurance and don't mind surprise…read morebills, this place is fine. However, if you are self-pay or have specific coverage limits, stay away. I was extremely clear with this office multiple times about my coverage. I told them exactly which X-rays my insurance would pay for and explicitly instructed them not to perform any that weren't covered. They ignored me, performed the unauthorized X-rays anyway, and then sent me a bill for the difference. When I called to contest the charges, their response was: "We don't let insurance dictate our care." That is a convenient excuse to ignore a patient's informed consent regarding their own finances. The office also lacks any personal touch. The staff is so large and the turnover must be so high that you rarely see the same person twice. It's always someone new who has barely read your notes and has no idea what you've previously requested.

I used to love this place. I took my kids here since they were elementary and now they are in…read morehighschool and family dentistry lied to us saying they would call us to set up an appointment because there is a shortage of dental assistants??? Not hearing this anywhere else. And instead of reaching out to us letting us know they no longer accept our insurance and seeing if other arrangements could be made they back handed dropped us by telling our insurance. Also we have been going there for over I believe 10 years you think they could grandfather us in with their new policy or at least reach out to us personally. I was very sad and disappointed on how this was handled. I don't appreciate being lied to. Now I have to rush and try and find a new office for my family.

Dr. Palmer is the best dentist our family has ever had. She's fun, personable, and truly puts her…read morepatients at ease--my sons actually enjoy going to the dentist now, which says a lot. She's extremely knowledgeable and always takes the time to explain things clearly, offering thoughtful preventative care and additional treatment when needed. Her dental hygienists are just as friendly and helpful, and the entire office staff provides outstanding service from start to finish. On top of that, the fees are reasonable and fair. We feel very well cared for and highly recommend Dr. Palmer and her team. She's a pint-sized dentist with a big heart!!

I love these people, very nice to deal with. I'm very impressed with the office staff as well as…read moreall the dentists. They cover all your needs and explanations are great. I will keep taking my teeth there. We all know, ignore your teeth and they will go away.

It's a wonderful experience from beginning to end! Very nice folks. Very relaxing atmosphere ! Give…read morethem a try

In all of my life and my many dentist experiences, I have never been to such a nice dental office…read more Cookies, snacks, coffee, and water as soon as you walk in... and options for complimentary paraffin hand dips, hot towels, heated blankets all in a soothing atmosphere... WHAT?!? I can't wait until my next dentist visit! The only downside is that they aren't in any insurance networks, so you have to pay out of pocket up front.... but I can't seem to let myself take a star off for that!

We Love smile orthodontics!!! Friendly as always at the front desk! My daughter always leaves happy…read moreand heard and they are always quick to respond to messages and calls!

Fantastic place and con not recommend them enough. Just got our second child fit for braces and it…read morewas quick and they were wonderful to her. I can not thank them enough for how well they treated our first kid and how they are currently treating our other one. Top notch all the way.

on october 18 2023 i paid 95 dollars for, an x-ray just so they could give me a referral for a…read moredifferent dental group. After the x-ray, I sat in the room for 15 minutes while the doctor supposedly looked over my paperwork and then he came in for five minutes and examined me for two of those five minutes told me I didn't need any treatment and then excuse me from his office.

I had a mess in my mouth, a combination of cavities between three of my front teeth, and chips and…read moregaps from my younger days when I nervously chewed on a metal tongue ring- my mouth was busted! I went in for fillings and we fixed the chips and oh my goodness my mouth doesn't even look like it belongs to me. Such an amazing job, and all the staff were super nice as well. I work as a hair dresser, and a nice smile goes a long way!!!

Just moved here from Minneapolis and was very pleased with finding such a great dental office. I…read morewas so pleased with the professionalism from the entire team. I would definitely refer this office to anyone in need of dental care.

Best dentist I've ever had. My whole family goes there. Dr. Waggoner is very personable and he is a…read moreperfectionist. The staff is very helpful and friendly.

I have had fine experiences until my last appointment was abruptly canceled. I scheduled a Saturday…read moreappointment that was well timed between travel plans that took me out of the country, but my appointment was canceled by the office manager- she canceled the appointment because I was unable to return her call. This was the first time in eight years that I have been going to FD that they called me and expected me to call back for my appointment confirmation. I was contacted only once before I received a cancelation notice. I was shocked when I called the office and spoke to Lori. She did not want to listen to anything I had to say, and more insulting- she kept asking me if I would like another appointment! As you might imagine, I am not going back to FD.