The address listed here is their old address, but their new address is 2000 N 4th Street Indianola,…read moreIA 50125. The phone number appears to be correct. Visited their website and saw they are accepting new patients, so I completed the extensive online forms and requested an appointment. I did not hear back from them, so I visited their office in person. The receptionist informed me that none of the dentists in this office were accepting new patients and have not been accepting new patients for over three years. I advised her their website indicated they were accepting new patients, and she told me they have made requests to their technology person who has not updated the website. I have reached out to my dental insurance network to let them know what has happened and for their provider referral system to be updated. Makes me wonder what they have done with my personal information provided on their e-forms which I was misled were to establish a doctor/patient relationship.

Dr. Jacobsen gave me the creeps the moment I met him, he was very rude and unfriendly. He was…read moreincredibly inappropriate in ways that I can't completely disclose due to a lawsuit. He treats people like dirt, acts like he is so high up in the community that he is even too good to be in the position that he's in. His son was suspended from school for putting his privates on another boy, also known as "teabagging". It is clear that bullying runs in the family. I would never visit this man in a professional way or reccomend him to others unless you want to get your bottom checked out if you walk in front of him or be constantly leered at and treated like a female object. Simply Disgusting example of a professional.

This is a small practice and it is definitely not "state of the art". But, Dr. West runs a clean…read moreshop and he and his staff are all very friendly and personable. Dr. West seems like a very practical type of dentist who will work with the patient to come up with the best course of treatment without spending any unnecessary money. I had a particularly bad cavity and after some extensive drilling and filling I am good to go! Overall the visit was as painless as possible. If you are in Indianola and need a dentist, I highly recommend Dr. Steven West.