I've never given a negative review here. I was recently referred to this office by my general…read moredentist. I had been to the same office- different provider many years ago. It was a very good experience as far as a root canal can be! However my recent visit left me in pain with many questions & furious. I paid over $400 for what turned in to a consultation in which I was diminished by Dr. Nashleanas. Condescending. He clearly judged me as not worthy of having teeth & obviously didn't care. I requested his knowledge of possible options as to bone loss, he said he wasn't trained to answer that. Other staff very kind.

Price is awful. Charges way more than insurance will approve and collects up front. The whole…read morepoint of collecting up front is to reduce bad debt, but they do that by making you pay up front. Should offer a pay up front discount. Instead, your 20% out of pocket for insurance turns into 60% out of pocket because any amount that is an excess charge doesn't even count towards insurance and you pay that at 100%. Robbery at its finest.

Dr. Hawks and his team are amazing to work with! I tend to get "White Coat Syndrome" whenever I…read morevisit the doctor or dentist. But Dr. Hawks and his team do a great job of making me feel more at ease. They are friendly and patient, and above all they are kind. I can tell they truly care and would recommend them to anyone.

Dr Hawks is one of the best dentists that I've ever had. He listens to our questions and answers…read morethem carefully and honestly. He does great work and really cares about his patients. His staff treat us like family and are always helpful and kind. I can't recommend Dr Hawks and his practice highly enough.

I had a very frustrating experience with my orthodontic treatment here. I paid in full for an…read moreunlimited Invisalign-style plan, but my case was later closed without my knowledge. I was told at my last visit to finish my current trays and that they would order more or remove the attachments afterward. Now I am being told I must pay additional fees just to have the orthodontic attachments removed and to receive retainers, which I believed were included in my original treatment plan. After being in trays for several years and going through multiple refinements, this has been extremely disappointing and stressful. Communication has been poor, and I do not feel my treatment was handled professionally or with clear expectations. I would encourage others to get everything in writing and ask detailed questions about what happens at the end of treatment.

Dr Dietrich did a filling for me and it was literally the fastest I've been in & out of a dentist's…read morechair. It was also pain free. A very good dental experienc! Thank You!!

I was referred to Dr Chan by my dentist. I was a little concerned when I looked at his plaque on…read morethe wall graduating from a school other than the University of Iowa, my alma mater. But he turned out to be this cute little funny doctor. He overexplains everything. Tells you everything he's doing every step of the way and sings to you. I was finagling appointments between the endodontist and dentist office. The dentist numbed me up for the endodontist office because my procedure at the dentist office made me slightly late for Dr. Chan. Dr. Chan was still overly concerned to make sure that I wouldn't experience any pain. This is an endodontist that thoroughly checks, rechecks, and rechecks again his work. It's too bad that I'm his first reviewer, but if it makes you feel any better I am an RN who has worked in over 60 hospitals across the USA. I know the good from the bad doctors. He must be a great endodontist anyway because he gave up a life in NYC to serve the people of the DMI, right?

From the owner: Procedures:Root Canal TherapyEndodontic RetreatmentApicoectomyCracked TeethTraumatic InjuriesDr…read more Andrew W. Chan was born and raised in New York City, NY. He earned his Bachelor of Arts in Economics from New York University in 1991. From there he worked as a Research Associate/Fund Accountant in a capital management firm in New York City. In 1994, Dr. Chan attended Columbia University, College of Dental Medicine and graduated in 1998 with his Doctor of Dental Surgery. He then completed a one year General Practice Residency at Long Island Jewish Medical Center in New Hyde Park, NY. He then went on and completed his two year Endodontic Residency at Temple University in Philadelphia, PA in 2001. Afterwards he then joined a group practice in Jenkintown, PA practicing until March 2003 when he moved to Iowa and opened his own practice, Central Iowa Endodontics in Des Moines and Marshalltown, IA.

Thank you for the exceptional care you provide. Having visited your office my entire life, I am…read moreproud to now bring my children to a practice that treats us like family and consistently prioritizes our needs. Your positive impact is so significant that my son now aspires to be a dentist.

Very professional and caring. Extremely nice and very pleasant. Everyone works to make you…read morecomfortable. As an 80 year old woman I appreciate the help they extend to me. I would highly recommend them.

Dr. Sass and his professional team provide wonderful care and customer service. And they're…read moreexcellent with children. Fantastic experience from start to finish. I wouldn't go anywhere else.

Dr. Sass is amazing! He is a perfectionist and his work is outstanding. The entire staff is…read morewonderful, from the front desk ladies to the hygienists. You will feel comfortable here and be VERY happy you chose West Lakes. :)

I've had a lot of dental issues in my life (including two oral surgeries before age 10) so despite…read moremy really not wanting to go, I do try to visit the dentist twice a year. Due to travels and wanting to find a new dentist, it was 15 months since my last visit to a dentist. West Des Moines Dental was recommended by a friend. It took a few months to be able to schedule an appointment and with precautions changing daily about the Coronavirus, I wasn't sure I would be able to keep my appointment. I was asked to fill out a brief questionnaire but was able to keep my appointment. Upon meeting Julie, the hygienist, I immediately told her my fears and that I had an unpleasant experience with the last hygienist I visited. Julie was very understanding and extremely gentle; she gave me a stress ball to squeeze and told me to raise my hand if I needed a break. She did a full set of X-rays, using the child size to better fit my small mouth (no jokes please!). The cleaning went much smoother than anticipated and Dr, Allie did a brief exam. I was happy no follow up was needed and scheduled my next appointment before leaving.

Do NOT go to Dr. Ashley Edwards here. After I moved to West Des Moines, I was looking around for a…read moredentist that had later hours, and I thought I found the perfect place. The assistant took xrays, which was uncomfortable, but not a new experience for me because I have a shallow mouth. The shocker came when Dr. Edwards looked at the xrays and informed me that I had NINE cavities that needed fillings. I was immediately suspicious, because I had been to my regular dentist in Ames about a year before that and had no concerns. I brushed my teeth and flossed, and I was shocked to hear her say I would need to get them all fixed soon. Luckily for me, my guard was up and I told her I would schedule an appointment later. Honestly, I didn't believe her diagnosis and I wanted another opinion. I ended up returning to my dentist in Ames 6 months later, and what do you know, I have NO cavities. I have two areas that are weakened and that they are watching, but no cavities. Not a single one! It is clear to me that Dr. Edwards is either not very good at her job, or was trying to intentionally grab money from me. I'm unsure of which is worse. Regardless, I will NOT be returning, and am warning everyone I know to avoid this place!

1) these people care..it was very evident! 2) they made me…read morefeel like they were thorough and knowledgeable. 3) excellent location being at 35/hickman across from machine shed!! 4) i am taking chompy home! (my tooth) i've known him my whole life.

Ever so grateful I am for this referral to Heritage Creek Dental Clinic…read more The team was there in my time of need, with loosing two dental fillings shortly after relocating to town. Quickly, this provider accommodated my emailed appointment request, effectively assessed the problem teeth and restoratively preserving dentition with new fillings. The team clearly demonstrated why they were so highly recommended. Gentle hands, big hearts and clear concise communications set this professional Dental team apart. All care was delivered in a timely manner, using state of the art dental tools, appointment scheduling tools and clearly stated billing invoices, complete with Dental Insurance submissions has made for a nearly painless, easy and smooth dental experience. It's easy to see the teams values and approach is simple, by treating others how they would like to be treated. Promoting wellness + prevention with a holistically caring approach, hence why Heritage Creek clearly has earned 5 stars.