I love this place. It was very close to my apartment. I needed to have a crown re-cemented and they…read moretook me as a walk in. As I waited and filled out paperwork, I ask about a cleaning. The dentist was happy to accommodate. She did an awesome and thorough job. Very happy with results. Staff was engaging and professional. The office was clean and adhered to Covid guidelines.

From the owner: Somos un grupo de Odontologos de todas las especialidades dentales. Ofrecemos un servicio calido y…read morehumano con tratamientos profesionales y de calidad. Estamos ubicados en Playa del Carmen, Quintana Roo

Dr Alex is the greatest! I needed a routine checkup and cleaning, and a crown replaced that was…read moredestroyed by a dentist in a hurry in Texas. He fixed everything, with the most professional style, and fair price. I should add that Dr Alex is quite the perfectionist. The first crown that came from the dental lab did not suit him and he found a lab he liked better and got a better quality crown. Although I did have to return to Playa del Carmen a second time, it was well worth it, considering the high quality, affordability and above all, personal attention at Dental Balance. For sure I'll be back for my checkup next year!

Amazing! Alex and staff are wonderful! I had a tooth break on my first week of vacation. Luckily I…read morefound Alex and the work he did was artful. Skilled perfectionist, I can honestly say this is the best crown I have ever received! I highly recommend!

Great Dr reasonable did amazing front tooth repair not overly pushy like US Drs. Overall very happyread more

This was a terrible experience...I booked an appointment through my hotel at the Hilton. We were…read moregiven the wrong address...I was late for the appt but made it eventually...I don't speak Spanish so had to ask several other dentists close to Mega store where this was exactly... Then I show up and the Dentist, Perla Roche, who speaks good English...did not show up for the appointment, did not call but instead had a newer young male Dentist cover for her...who did not speak English (nor did the assistant)... and proceeded to clean my teeth, roughly for 10 minutes, no inspection, no flossing...and painful. Not adequate! I was promised digital dental xrays and this office was over priced to begin with...but they do not have the machine and did not include it in the price. The xray clinic was almost closed by the time I finished talking to Dr. Roche...at first she told the assistant she was not available. I persisted and she finally came on the phone. She offered to have the new dentist redo my cleaning and I refused! She then said she would not charge me. I left ...much delayed and disappointed and painful gums. The next day this dentist, calls my hotel to complain I that I left without paying...she told me directly I would not be charged. I do not recommend this business. Also, my time here is limited, I will not be able to get the xrays I was promised nor the proper cleaning. Shame on you Dr. Perla Roche...terrible service

Had a tooth removed in April of 2024, and a crown placed beside that tooth. I had a denture tooth…read more(flipper) created for the missing tooth. Upon arriving home to Canada from mexico, the first thing I did was remove my flipper tooth. The crown came out with it. I had to see 2 dentists to re apply the crown that fell off, and then get a denturist to create a new flipper tooth, as the new one didnt fit. Smile makeover made the customer experience as terrible as they could. The ensured I wouldnt be a future customer with their refusal to take reasonable responsibility for their work. Choose a dentist that stands behind their work and takes ownership for their mistakes. You are a fool if you still use this place after reading this.

Had one month trip to Cancun planned. Went to my US dentist for 15,000$ out of pocket charges,…read moreafter insurance. Online research showed comparable and better service and prices in Cd Mx., and Cancun , Mx. a few online recommendations and TripAdvisor pointed me to Smile Makeover. Cost was 5000$ with iv sedation. Excellent service, and office. All other customers seem there were from US and Canada. Money well spent. Will be cancelling US dental Appt and dental insurance. Instead take dental vacays. Woo Hoo!