BEWARE OF THIS OFFICE!!! This office is shady and negligent. This will be my first and last time doing business with this office. First Dr. Luckett is very impersonable and didn't say two words to me during my visit. He never addressed me directly and only spoke to the dental assistant. Secondly I felt very rushed out of this office, no one asked if I had any questions or concerns that needed to be addressed. I got dismissed from the office after receiving x-rays and being told I need my wisdom teeth removed. I had to stop a nurse myself to tell them I have questions and I need an explanation of my x-rays and what's going on with my teeth. PLEASE ADVOCATE FOR YOURSELF IF YOU VISIT THIS OFFICE. Ask questions and make sure they explain things to you in a way that make sense. This dental office will greenlight procedures and decisions for you without properly informing you. I went to get my wisdom teeth removed from here and after shoddy x-rays and being told my teeth are fine the day of my wisdom teeth removal they had on the bill to remove an extra tooth that "needed a root canal" Literally a week ago this office told me all my teeth were fine and now suddenly the day of my surgery I need a root canal? I declined and went to get a second opinion. The second dentist office informed me that my teeth were in fact fine and no additional tooth extraction or root canal was needed. All in all, don't trust and double check everything they tell you. Because if I didn't I would be missing an extra tooth unnecessarily. read more

Jennifer, the hygienist is "the bomb". She is thorough, gentle, and attentive when it comes to teeth cleaning. I don't want to eat until my next 6 month cleaning. My teeth are Beyond clean! The office staff (Antoinette and Maria-Maria) are so comfortable that I don't want to leave! Overall, Dental Works in Crestwood is the place to go for any dental work or concerns. I give it a 10÷. Gloria and Lance H read more

I have been coming to the Sears Dental office in Crestwood for many years. I am always happy with my care. Dr Luckett makes me feel comfortable, no matter what procedure he needs to perform. The dental work I've received has been flawless. The associates in this office are always professional and friendly. read more

Choosing DentalWorks is the undisputed worst decision that I have made in a very long time!!! Dr. Luckett is 100% incompetent and I am disgusted by him and this entire experience. I went for an exam and was told that I needed a root canal. Fine! I get the root canal done and weeks after, I am having toothaches. I call the office multiple times and get no answer. I finally talk to someone and I ask them how is it possible that I'm having continued toothaches if the nerves were removed? I was told to come back in for another exam to figure out the problem. This joke of a dentist looks me right in my face and tells me that I just need to get both teeth removed. Both?? I said to him that I was told I only needed one. He said "No, I did 2 root canals." I know it to be a fact that I was told that I only needed ONE! I decide to get a second opinion because extracting my teeth seemed extreme. Thank God I did!! I have had 3 x-rays done at 3 different dental offices and THEY ALL CAME TO THE SAME CONCLUSION: BOTH OF MY ROOT CANALS WERE INCOMPLETE. That's what was causing my pain. Also, that my teeth DID NOT NEED TO BE EXTRACTED! They saw this IMMEDIATELY as they looked at the x-rays which mean DR. LUCKETT SAW IT TOO!!! Instead of admitting to and correcting his mistake, this jackhole suggested I take my teeth out and even had me schedule an appointment to have them extracted. ABSOLUTELY DISGUSTING!!! Trying to cover up his mistake by removing my teeth and had I not got a second opinion, I'd be toothless right now. I talked to the office manager who confirmed by billing and office note that only one root canal was needed. So, guess what that means? In addition to them being incomplete, he performed a root canal on a tooth that didn't even need it!! ON TOP OF THAT, he broke a file in my gums. Now I have to have the root canal retreated and if the doctor is not able to remove the broken file, because it's very deep in my gums, I will have to undergo surgery. The doctor will have to cut my gums open to remove the piece of broken file. The other tooth, unfortunately, will have to be extracted at this point. All of this has transpired over the course of about 11 months and I didn't feel the need to publicize my experience until now. I have been back and forth with the office manager regarding this situation. She's lovely but my frustration lies with the fact that she can't do anything to resolve my issues. She's delivering messages between me and someone else through a RIDICULOUS chain of command. It's disgusting!!! I am a human being, not a dog!!! Why can I not speak directly with someone that is actually able to resolve my issue? Am I the scum of the earth that they cannot even take the time or effort to speak with me? I would like direct communication so that we can reach a resolution once and for all! I was offered a refund for my root canal. But, what about all of the work I need done? They said they'd pay for it but won't refund me for the root canal, which was $347!!! I should be refunded simply based off the fact that HE DIDN'T COMPLETE IT!!!! Is that not common sense or common courtesy? With these offers, they basically want me to sign away my right to make any further disputes regarding this mishap. WHY WOULD I DO THAT WHEN IT'S LEADING TO EXTENSIVE TREATMENT? After an extraction, I now have to worry about my teeth shifting, etc. ALL IN ALL, THIS IS A DEPLORABLE DENTAL PRACTICE!!!! How they've chosen to deal with me is even more disgusting instead of admitting to wrong doing and providing reparations. GO ANYWHERE ELSE!!!!!!! read more

Dr Lockett is an excellent dentist, He is the only dent that I have not experienced pain with. Over 30 years of outstanding work and service. read more

They don't know what they are doing ! The visit took forever ! The dental assistant looks so ghetto so unprofessional can't believe this place . If i could give it a 0 I would read more

I have really bad anxiety from previous horrible dentist and this place has been a save haven for me. I love them! I walked in to schedule an appointment because I had an infection and I did not want to leave a message and they took me right away. I highly recommend this place. AMAZING!!!! read more

If I could give this place no stars I would because they seem unorganized! I made an appointment a few weeks ago on their online portal and took off work for that appointment. I get a call a week later only for them to say another patient schedule would intertwine with mine and they would need to reschedule. Why would you have that time available??? Fine! I had another appointment for today only to be told when I showed up that their x ray machine is down and they would need to reschedule yet again after I took off a 2nd time! Don't waste your time because that's all they seem to do! I'm highly pissed and annoyed! Telling me the next appointment is not until June! read more

This business is so disappointing. I absolutely would rate it at a zero. Please do NOT spend your money with this corporation. One will be better off going to a locally owned dentist/orthodontist office where you will be cared for and looked after properly. The orthodontist that assisted me here isn't professional. He removed my braces without actually correcting my smile. Before seeing this orthodontist I saw the orthodontist (Dr. Jones) in the downtown location. That orthodontist quit. Then I was handed over to the new hire downtown (Dr. Kellog) who was eventually fired. A year later my case was moved to the orthodontist at Chicago Ridge (now Crestwood), that didn't correct my smile 100% because I wasn't originally his case. Unfortunately, this orthodontist had no interest and did the bare minimum. My braces were removed after several years of wearing them and my front teeth are still crooked. I alerted him of this and he refused to help me further. I spent a large amount on having my smile corrected and Dental Works did not perform at all. I went through (3) different orthodontists- (1) quit, the other was fired and the final orthodontist didn't fully correct my teeth. It was a waste of my money and time. I am highly disappointed at the unprofessionalism from Dental Works as well as the staff turnover. The orthodontist asked me to leave the office and refused to assist me further when I explained that my smile hadn't been corrected. I was appalled. I am not happy with the results. And seriously, Dental Works has a high turnover rate so whenever I'd reach out to speak to someone that I had built a relationship with, they'd no longer be there. I would not recommend this company. They are not professional or consistent and do not value their customers. I left extremely disappointed and unsatisfied. read more

I recently brought my three-year-old for her first visit, and I must say that I am impressed. Jen did a great job ensuring that my daughter felt comfortable during her visit and she loved it! I will definitely be scheduling appointments for the rest of my family in the near future! read more

The usual office that I was going to was a 6 month wait and a much further drive. Glad I switched over to Dental Works got my family in quick. Very nice staff. My son even said they were nice and didn't hurt him when they were doing his cleaning. Dr. Luckett and the rest of the staff awesome job!! Thank you, read more