I have no complaints about the hygienist, Nicole. On 4/8/26, I had an 11am appt. for scaling and root care, followed by a digital scan for a partial. I waited about 3 hrs. without completing my appt. After the scaling, I was placed in a waiting area at 12:30, which became overcrowded by 1pm, due to a lack of seating, with one person standing and one sitting on another's lap. With no update or service, I went to the front waiting area and was told I was "next." I continued waiting until 1:40. Then I was told it would be approx 20 more minutes before I could be seen. Nearly 3 hrs later, I had to leave. More frustrating is that I had received multiple texts and emails reminding me of my 11am appt., yet scheduling was clearly not managed. I understand walk-ins are accommodated, but SCHEDULED appts should be prioritized in a timely manner. Given the excessive wait time and inability to complete my SCHEDULED services, it is unreasonable that I was then offered a rescheduled appt. nearly two weeks later. This reflects poor scheduling and disregard for patients' time. I should have been given priority rescheduling, along with consideration for compensation or courtesy adjustment due to the inconvenience. Marsha Lee read more

After suffering two sleepless nights from a toothache I got desperate and searched "emergency tooth extractions" online. Aspen Dental immediately popped up, stating they take emergency, same day appointments. The scheduler was very kind and, although the facility closest to me was booked, they found a sooner appointment at an alternative location. They really seemed to care about my predicament and I was very appreciative and relieved that the excruciating pain I was experiencing would soon come to an end. Little did I know. I arrived at the Crestwood location and the receptionist (who was also very nice) explained that everyone has to get X-rays done prior to any extractions ($29 special) and to fill out forms. The man who took the X-rays was very professional; being extra careful with the inflamed tooth. After it was over a dental hygienist went over my history and then broke the news that although the tooth should definitely come out, it would have to be done at a later date and after a "deep cleaning." It was at this moment that I realized that Aspen Dental and I have two very different interpretations of the what the word "emergency" means and my heart sank knowing I'd be spending more sleepless nights in agony. A dentist came in, going over the X-rays and all the things they wanted to do to my mouth. These involved words such as crown$, cap$, partial$, and implant$. She also said that in addition to my offending tooth, she needed to remove another one that wasn't even bothering me. I was then asked to wait while they worked out a plan. After 15 minutes I was brought to a desk where a woman showed me the list of all the procedures they wanted to do along with a price tag that was close to $25,000! "So how are you feeling about all this so far?" she asks. I thought she was kidding until I looked up and saw she had a straight face. "Terrible!" I replied. Keep in mind, I'm a 55 year old man who just wanted a painful tooth removed. I am not looking to get my smile plastered on the cover of next month's issue of AARP magazine. Unphased, she pulls out a second sheet of numbers for what it will cost to get the two teeth removed along with the mandatory cleaning - over $4,000. I didn't have insurance and figured it would be costly, but she may as well have pulled out parchment and quill, offering to stop my pain if I'd be willing to sign over my soul. She saw me flinch and mentioned they offer payment plans but I was already heading for door. I drove straight to Walgreens and bought enough pain medication to put half the town asleep for the winter, which is what I should've just done in the first place. Steer clear of these charlatans! read more

great experienc. Nice and Very Professional Team of people. Great overall. The staff was very welcoming. There X Ray's machines are very updated and modern. Doctors there are well knowledge in what they are explaining and doing. The Dentist are even well knowledge about the information they're giving you. read more

I would stay away from Aspen dental. Expensive, Expensive, you will have to wait for hours. Greedy, unprofessional, expensive. this place is scam specially the Crestwood location. read more

Place is horrible shit hole the only reason to come here is if you ant to e treated horrible, robbed, have all your teeth ripped out when the dentist down the street will crown them. These people cracked my tooth off and called it a day took all our money pulled five teeth that a dentist down the street said they could have saved want to pull five more go screw your selves I do t care if you want to think your god. you may own the place. Did you even go to dental school? I doubt it you suck and you don't deserve to clean or work on an animals teeth. Wake up do not go here. I'm an engineer I can pull your teeth out and do a better job . read more

Do not use aspen overpriced added lots extras on teeth that are unnecessary procedures needed Crazy they wanted deep cleaning of teeth charge $975, so overpriced Stay away from Aspen Dental read more

Wow! I'm hesitant to say this whole establishment is a SCAM! So I'll just say they are very SCAMMISH! Question: if you make an appointment to get your teeth cleaned shouldn't one leave with their teeth cleaned? Well at Aspen Dental the answer was a big no for me. Although I did make an appointment for teeth cleaning. So in summary Aspen won't be getting this nice insured client. No I won't come back to be up sold, Invisaligns really. They are billing my insurance for over 200.00 for not a single thing. Sharing my teeth were nice! I know I go to the dentist, duh! That's why I needed my nice teeth cleaned! The dentist shared with me "well the teeth cleaning stuff is handled by the manager during your consultation, I just do stuff back here." Me: like cleaning my teeth??? I thought that was the job of a dentist. Really strange business, buyer beware. Be sure you have lots of time to be wasted, my time was totally wasted, I have no time to waste! At all! I took an entire afternoon off of my job during COVID. Wow! So in conclusion... Aspen Dental isn't worth your time or money, especially if you are serious about either. Pt. 2... the dental hygienist and dentist both spent less than 4 minutes examining me. The dentist actually took less time than the hygienist. Also Cindy, are you the business owner that suggested I call a 1-866 number and hold for 10 minutes to share what I've shared. Real SCAMMY! read more

This is my second review. Dr. Abigail Bier should be ashamed of running an unorganized location for this so called dental chain. I've called in for my x-ray document which the receptionist stated at the time, the place didn't have the actual x-ray paper to print out. However, stated the x-ray can be printed on a regular paper document. Today I've went up there to request the x-ray paper document and the lady had me wait. The place was already filled with other patients waiting which came to find out all the staff was coming back from lunch. The receptionist ask and took my information. A waste of 20 minutes! the receptionist came back and told me they actually ran out of ink! Telling me they can mail it to me. This is the worse experience with this place I've ever had in my life with a dental chain. Unprofessional, unorganized and waste of time. Next stop, reporting to HIPPA! read more

Very overpriced for a deep cleaning service. The staff is friendly, they recommended a lot of services, almost 10,000 dollars worth of dental work. I got a second opinion and had all work done for a couple 100 dollars. read more

I made an appointment for 12 noon and I told them if I was going to be waiting more than 20 minutes after 12, to call me and I wouldn't come in. It is now 30 minutes after my appointment time and they are telling me I am considered a walK in. I am more than furious and I would NEVER recommend that anyone come here. The receptionist is rude and unwelcoming and when I asked to see a manager, it took 10 minutes for me to see her. Then when I asked her to go over the procedure she was rude and condescending. They said they were going to void my transaction. I will update once I have the refund. Then I tried to make another appointment at another office and they transferred me back to this same office. This place is a nightmare. read more

Its ok. the staff is pleasant but the for the amount of money you spend here they don't communicate well or value your time. Waited over an hour for a x-ray and when I left the office they had me just sitting in was when they asked if there was a problem. Lured in with a low cost for the appointment then hit you with a very high treatment bill. I don't like how they run business. feels almost like going to a used car dealershipt. read more

I am in the process of getting my teeth done at the Crestwood office. They have done a wonderful job so far on my teeth . My top crown are looking wonderful can't wait to see the end work . Will highly recommend them read more

I visited for first time due to ONE tooth bothering me. I wanted to refuse xrays as i thought they were unnecessary as i wanted them to just extract my bad tooth. They insisted on taking the xrays so i agreed. After all the xrays, a young male dentist came to see me and explained all the bad findings on the xray and procedures that needed to be done to correct them. I told him I don't intend to fix them yet at this time but i need to deal with the ONE tooth immediately. He decided that i needed to get the adjacent tooth extracted too. I said i cant afford them both and will deal with the other tooth later. He refused to pull the bad tooth. He referred to me the manager who discussed with me my " financial obligation". I FEEL THEY ARE MORE CONCERNED ABOUT MONEY THAN BEING COMPASSIONATE TO PATIENTS. Of course, i was willing to pay for that ONE bad tooth but forcing me to pay for another isn't an option. I told them, never mind, i will find another dentist. I wasted my 1 1/2 hour in their office and nothing was done!! Not recommending this dental chain. read more

I made an appointment on line. I confirmed it online. I received a text to confirm and I did. The day before,I was informed my appointment was cancelled because I did not call to confirm. I made the appointment for the next day. I arrived paid the $19.00 for the appointment. The girl at the front desk was eating and talking loudly about her dating life.very unprofessional. The Crestwood waiting room was dirty. There was trash piled up in the hall. I was taken to a room for stays. Every time the girl stepped out she yelled to another girl to turn up the music. She did this about 7 times. I saw the hygienist and then the dentist. I did not get my teeth cleaned which is what I came for. I was ushered to the office manager's office to discuss payment arranged. I was told I needed a deep cleaning and scaling. I was handed a pre printed fee schedule. It would cost $2200.00. I said I needed to talk to my husband. She offered to leave for privacy. I declined and left. The next week,I went to my regular dentist. I received a regular cleaning ,since that's all I needed. Bottom line, don't go to Aspen Dental. They are nothing but scam artists and extremely unprofessional. I feel bad for the other patients they are scamming,that fell like they don't have another option. Total scam artists. Beware read more

so i come here with my friend and she sees dr jones. she says he's super nice and gives her amoxicillin and tylenol 3 he says call if neither is working or you need something stronger. we went in on a wednesday was calling almost everyday from thursday-thursday with nobody returning calls or even answering phones. everything was voicemails and between her and i we probably left 10 voicemails asking/begging someone to call back because the antibiotics only kickstarted the infection and it ballooned her face and even made her cheek black and blue! she was seen as a follow up and had to take an uber they told her well there's nothing more we can do for you if you don't wanna pay $1800 for the crown and root canal. they took us in as a follow up clearly her face is still swollen and wouldn't even write a stronger script of antibiotics. AVOID THIS PLACE Like the plague read more

This place isn't a place that I recommend to anyone. They have messed my teeth up and won't fix it. They charge me every time when my teeth are still not fixed and they know that. I've complained so many times to them and they just won't do anything. All they care about is money and not your happiness. You're supposed to go and be able to walk out with a smile that makes you happy and it hasn't made me happy. My teeth still don't fit right and I'm not happy. They won't give my money back either and I can't wear them. Do not go there they will screw you out of your money!!!!! read more

So disappointed with this clinic. I see no compassion for the patient. They are concerned more on making big bucks. Don't waste your time here. read more

Crestwood Dental Office: First time I went in it was with a referral from my dentist. They Did X-ray, and tried to get me to do a crown on a the broken tooth #18 which I was sent to them to have pulled, No was my reply to the crown. That's when everything changed,Then I explained #5 is also hurting and feeling tender, told #5 is being over used because of me chewing on it to protect #18. 18 was pulled and I week later 5 broke in half , I called for an emergency appointment 7/18 at 9:00am because I was in pain, was told Will pass this on to the Dentist he will call you back. After several hours of waiting I called them several more times and was told the same thing. I must say they called me back 7/21 at 8:45 am for a consultation. Lol. I think because I wouldn't go for all the extras they were pushing I wasn't a gullible enough patient so I was treated with disregard and dismissed. I thank Crestwood Aspen Dental for the early on insight into their way of practice. I wouldn't come or recommend anything or body to see you. The 2 stars are because the Dentist that pulled 18 was the best, he shouldn't work there. Everything about this place is based on getting the MONEY, the MONEY, the MONEY. read more

Walking in as a new patient I was hopeful, I should have read more reviews first. Most of the staff seemed friendly. Prior to any work being done I asked the Dentist a slew of questions and was excited. The dentist lied. literally none of it went as planned. it was agreed that she would sign the paperwork necessary to allow time to heal before returning to work. Once I had paid and the work was done the doctor refused to sign any of the paper work. As a result I am being terminated from my job. as for the work done, I was left with a smile I hate that looks and feels awkward months later. I was lied to about expectations. I was in severe pain and ignored. Lied to at each following appointment. I would never recommend Aspen Dental. This was expensive and cost me my job only to end up with ill fitting dentures. Upon explaining this to them I was lead to believe that things would be corrected and nothing. They don not care and just want to get your money. By far this is the worse experience I have ever had and literally no one there cares. Nearly 15k total and I'll have to pay elsewhere more out of pocket to have it corrected. read more

Had my tooth extracted which had decayed. Was hard to find good dentists and insurance call took forever to clear. Slow paced place, not meant for big numbers. Would have been at 5 but when I rescheduled and the day came they didn't even have me in the system. I was ready to pay and get it all done. Wasted a couple hundred to fly out and wait a month just to get my other tooth extracted. Receptionists usually kind but their schedule isn't set and didn't bother to help. Said we late short staffed and we did book it but she didn't believe us. Poor mother was then distraught and said go elsewhere. If anything I just wish they had people ready. After all if I can't trust the ones to be there when we were supposed to be, why am I bothering? That said the dentists in the back do a good job but there are stares. I just wish their process was better if not faster. We had no issues last extraction but now they act like I don't exist even though we ready to pay. Yes I know they are prepared but apparently our time was wasted today. read more

Doubt you will post this. My colleague had all teeth pulled and replaced with upper and lower partials. The bottoms have not fit since day one. They have been adjusted several times, as late as yesterday, and now pop out even when she talks - they're so loose. She can't eat and she's embarrassed. I witness this every day so this is not hearsay. This person even called today crying and they couldn't fit her in nor did the manager call her back as promised. I will definitely NOT be going to Aspen for my partial. (Crestwood location) read more

Don't waste your time. Had a 6:00 appointment and got there at 5:30. Left at 7:30 STILL had not saw the dentist. Receptionist said they're short staffed and need to hire more people. WTF!! Don't over book then. This would've been my first visit. I'm spending my money elsewhere! read more

I went a couple of months ago to get my teeth cleaned and they were really helpful. I didn't enjoy there student who kept having to take repeated X-rays of my teeth because she made a mistake. Something I complained about to them and they were rather accommodating. The exam part was thorough and I enjoyed the cleaning process! read more

I went to Aspen Dental in Crestwood and they all were so nice. They explained everything they were going to do prior to working on my teeth. I would highly recommend them. They all are truly great! read more

I'm not good at reviews...the office was clean ...the people were friendly..and explained everything as they were doing it...very helpful and answered all questions clearly..they found a payment plan that I was able to afford...kudos to the ASPEN team read more

I was at my wit's end until I called Aspen dental in Crestwood they took care of me like I was there family from the first moment I came in it was like they were there for me money was no a problem for them it was me and my bad tooth they took care of me like I was the only one there I think I was there frist appointment and there new location they made me feel a ease I am a big baby when it comes too shots but the doctor said don't worry it will be fine and it was the staff are rock stars I ran a shop for a long time and I treated all my customer like family and they did the same Leah the office manager got her self people that care a that's hard to find these days God bless there staff read more

Extremely rude dental hygentist. Had an attitude problem the first time I met him. Had to reschedule appointment twice due to unforeseen circumstances (car broke down, family medical emergency.) He then proceeded to swear at me on the phone. Stay away! read more