Customer for a few years now-at least I thought I was. Seems no one ever answers the phone- after 7 calls then you're shipped overseas. If they can't answer the damn phone and hire out they seem to be short staffed. Good Luck with this one! read more

I had an unusual problem, and my anxiety for dental work was a factor. I had a molar filling break out and a dead tooth in front, ready to fall out. Dr. Obrien and Amanda were awesome, and their teamwork made me very comfortable. I felt very little discomfort, and they explained everything they were doing. I recommend Dental Works to anyone who needs their help and talent. I had to make a return visit to have my now missing tooth made into a "flipper" with a new tooth. They were very informative as to fitting it and the home care afterward. I HIGHLY RECOMMEND DENTAL WORKS. read more

RUN from this place do not walk in fact don't go anywhere near this location. I went in for a cleaning and wanted to go over options for some loose teeth I've noticed after Bariatric surgery. I felt pushed and pulled around like I was in a used car dealership. This is my fault because my gut told me to leave within 30 minutes of being at this location, but I wanted to give them a chance. After being slightly explained what would happen next I was advised to call care Credit to look into these different plans again my mistake. I didn't feel comfortable. I should've said wait. I want to discuss this more. I have more questions I received a cleaning to the left side of my mouth and we decided to schedule the cleaning for the right side of my mouth on the following day, when I got home, I just felt very uneasy. I called and spoke to a very passive aggressive young lady at the front desk. I said I'm sorry I have so many questions. I've just never had dental surgery before and she says "oh" in the most condescending disgusted with me way, later on that night I called and reached the call center and asked to cancel our future appointments and let them know that I will not be coming in the next day. I spoke to their office manager she's the nicest out of all of the staff however, the entire front office needs to be revamped. She gave me a personal number and told me that I could reach out to her if I had any questions and she did apologize about the experience, however Dental Works charged my care credit account over $7000 for services I never received when I called to inquire about this. The young lady said "I spoke with my manager, She said you will be refunded in 6 to 8 weeks" No apologies and it was that same condescending rep that I spoke to before very dry. Needs to be trained and the manager never called me back. Please don't even reply to this message with an apology. Don't call me all future communication with this company will be done in writing fortunately I spoke with a very nice person at CareCredit and we disputed the charge and I don't have to make the payments in the meantime for services I've never received. It's very unfortunate because the dentist is very nice. His office sucks!!!! by the way I learned about my CareCredit being charged over $7000 after I finished bridge work at a very amazing dentist office in Greenville, South Carolina fortunately they were very kind and told me not to worry about it and that they will wait for payment once my CareCredit account was fixed. Shame on you, Dental Works. read more

This place is ONLY out to take advantage of you to make a buck and are grossly negligent!! I recently moved to Spartanburg & needed to find a new dentist. I went in for a standard cleaning with insurance. My gums were slightly swollen & irritated (bc they needed the regular 6 month cleaning). They tried to say I needed an almost $300 "deep cleaning" that my insurance wouldn't pay for. Told me I would have to come back for it. So I decided to get a second opinion bc I go to the dentist every 6 months & have never been told this before. And of course, I was able to get a cleaning the same day, my insurance 100% cowered, & my gums felt better within a matter of hours!! All dental works had to do was clean my teeth & could have helped my pain instantly, but all they cared about was to make an extra buck off of a single mom. Then decide to still send me a bill for $100 when they didn't even do anything for me!!! I would leave 0 stars if I could!!! Stay far, far away from these chain dental offices!!!! read more

Best dental office I've been to in this town. Great people. Patient people. Very understanding. Very helpful. Very kind. Very efficient.

Excellent & prompt service with a staff that was quite attentive from beginning to end.

Everybody was so nice and the dentist was excellent. I had one feeling and one crown period I was in and out fast and it was painless. Everybody in the office was extremely nice and my white time was less than five minutes. read more

Requested an appointment online and didn't hear anything after a week. Called them and they got me in to be seen very quickly. Had the routine x-rays done which were fine. The problem started when it was time to clean my teeth. Apparently this place uses some "irrigation" that most insurance companies do not cover. This makes absolutely no sense to me. Took way too long to even get an explanation regarding this...Never have I gone to a dentist where this was the case. Don't make the same mistake as me, find out everything about your bill before paying. Will not be returning here. read more

I've had to have crowns for 2 teeth and both temporary crowns failed in less that 24 hours. i went back to have them re-glued and again both failed. yes he's a nice man but there were zero instructions on any care for the teeth...needless to say once i finally get the permanent crowns on it will be my last visit to this office... read more

I started coming here to DentalWorks, the Spartanburg location since earlier this year, for routine exams, cleanings, extractions and most recently fillings. I am very pleased with my dentist Dr. O'Brien and the all the staff members. All are great people, but I must say I really enjoyed my most recent visit. Janet was the D.A. and was very patient and educational with me, she answered all my questions, and gave me her most honest opinions. I felt she genuinely cared for me as a patient. Loved her personality. I definitely recommend others to come here. read more

People, please read this full review, as I am just wanting to help others out. Like whoever is reading this, I looked up reviews on Dental Works before I went too. I was so so happy the day I got treated here because the office staff was so nice and Dr. O'Brien made me feel so comfortable! The lady that cleaned my teeth was super nice and patient with me too! Now, accidents happen all the time, but I was charged $400, significantly over the amount I authorized or had work done for. I understand that errors occur, we are all human. What disappoints me is how it was handled. Office staff had a complete personality change over this, mind you, something out of my control and by no means my error! My goodness, today when I walked in to discuss this matter with them, I didn't even get a hello. I was simply told to sit down. Because of their error, again a significant amount of money, my bank account has an issue now. Dental works told me they authorized the refund and so forth but I've met with my bank local and spoken regional and they haven't gotten a refunded payment come through yet. I know that refunds take several business days, but there isn't anything even pending yet, and again their error has messed up my finances until I get paid again. I pray that it goes through and they are being totally honest with me. Regardless though, this was handled unprofessionally. I've gotten laughed at, snarled faces, etc. and all that I MYSELF did was give this place a try as a new patient. In fact, the blame got on everybody else except them! They blamed the bank they do their financials with, then it was my bank's fault, blah blah blah. Sitting in the office today, I was told that they don't keep any checks or money in their office for refunds, etc. but office manager had just right before stated that she was at the bank for Dental Works just like every Friday?? When I asked her to get her boss or the bank they work with on the phone while I was present, she absolutely would not do it and after demanding she do it 4 or 5 times, she finally leaves the office, goes who knows where because "she can't call that particular extension from her phone" ummm your office phone is functional and I just saw calls coming in on it?? Seems weird!!! Obviously, going by the reviews on here, noone has had this particular issue. My warning to everybody out there though is that if it happened to me and this is how it was handled, it could happen to you. I don't want to get any service provided to me from people who can turn on you at the drop of a hat for THEIR own mistake. Right is right and wrong is wrong. And to make me wait on that kind of amount of money for days after you made such a "boo boo" is just not right. Good luck Dental Works patients. read more