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    Denter Sand & Gravel

    5.0 (1 review)

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    7 years ago

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    Winsupply of Kingston

    Winsupply of Kingston

    (3 reviews)

    This was literally one of the worst customer service experiences I have EVER had. I would give…read morezero stars if I could. They told me it would take one month for my materials to arrive. After waiting a month and half, I called them only to be told that it would be an additional two and a half months. When I said I wouldn't have ordered knowing it would take that long, they basically shrugged. After waiting four months for my shower materials, no one called me to tell me that they had arrived. They then tried to deliver the supplies on the wrong day when I was out of town. I had to screenshot them a voicemail FROM THEM to prove that I had requested delivery for Thursday. Worst of all, we had ordered the particular materials because we needed an off-center drain on the shower pan. Yet the drain was centered. When I spoke to the manager, he tried to say that my contractor had signed off on the order (even though he hadn't checked to see how the order was placed yet). Then, he basically said I had no recourse even though the shower installation ended up requiring the drain being moved and hence was more expensive. When I got a little heated, he then hung up on me. I am following up to see if I can file a complaint with the BBB about being offered no recourse for not getting what I ordered.

    The employees they have are exceptional! Smart & knowledgeable . Carlos & Rosanne helped us with…read morethe utmost professionalism. They both know their stuff. My husband & I always get their full attention . I can't say enough how helpful they both were. And pleasant. And you know sometimes how you are made to feel like your bothering the person (I've been there, anyway). They do not ever - especially today. Carlos left for the day and left us in Rosanne's smart & kind hands. I recommend them for any body who has (our issue today) plumbing issues ! Adam another sales person has been there a long time - they know their stuff . Unlike some of big box stores who have new employee s every time you turn around and they are Not any where near knowledgeable these nice folks are.

    Denter Sand & Gravel - buildingsupplies - Updated September 2026

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