They do not listen to their patients, pushing a deep clean process, along with unneeded X-rays, I have never had to have a deep clean or even one recommended until coming to this dentist office. Coincidence? I just wanted a cleaning with no X-rays on my 2nd cleaning...at 1st I was told that would be ok by the office mgr, but once I went back that quickly changed and I was told it was required by their practice. Dr Zhanna gave me a stare down when I told her X-rays were not necessary or required. read more

I am beyond frustrated with this business. I've been a patient for over 5 years. I like my dentist. She does great work and helps with my anxiety. That's why I stay but their billing department is atrocious. I've been misbilled, double charged and now being billed more than a year later for a procedure I already paid for ! Yes! They hold you hostage over money at this office. No listening or reasoning. Sadly I will likely leave even with dental work under warranty because they audit my account more than a year and decided I didn't pay for a crown when I did. TX has a timely billing law too. Family of 6, all have left for a different dental office now other than me. read more

Our family has been coming to this office for about 10 years and have yet to have a negative experience. Dr. Zhanna is transparent and upfront with all treatments. I never felt like she is pushing anything that I don't need. My go to hygienist is Cynthia, love her style of cleaning. read more

Just another one of these corporate dentists that will not do a regular cleaning and try to push the more expensive deep cleaning. It's so irritating.. in one hand they're like a regular cleaning will not work so unless you pay us $500 extra we're not even gonna do a regular cleaning and let you walk out of here with an infected mouth because we care. On a positive note the staff was very nice. It's not their fault that they work for money, hungry corporate.. read more

With all due respect to the people that are working there that are nice, I'd avoid this office. Upselling and false claims to insurance. read more

I went on Tuesday to have exame the staff was real professional and friendly I feel I was part of the team the treat me like' it the doctor on duty and her assistant miss carmen both very professional I recommend to everyone if they need dental care go to eagle mountain dental clinic thank you to all the staff read more

I do not recommend this Dentist or this office. Upselling, adding additional services, and false claims regarding insurance fraud. Both my spouse and I came here for a routine cleaning, and we were charged $1700 out of pocket for additional services in February of 2024. We were told that we could not get a regular cleaning that was covered under insurance because we had periodontal issues and that they had to do additional services. When we tried to return for a regular cleaning in 6 months they said that we were told to come every 3 to 4 months and needed more additional services since we did not come every 3 to 4 months even though we both do not have any cavities or any major teeth issues. We just needed a regular cleaning and they refused unless we paid for some of the out-of-pocket services. read more

I went in and I have good dental coverage. Yet They did all this extra services, xrays and tried to give me an almost 3grand bill. I get free cleaning and they did not even clean my teeth or write me a prescription for my gums. They only cared about giving me a service that they wanted to get my money. My insurance company looking into these charges. I changed my Dentist. They are the worst there. I would avoid. read more

First visit to this office. I had a tooth ache and they were able to work me in first thing the next morning. The took X-rays and diagnosed the problem quickly and had me a referral immediately. Great team. read more

If I could give this place no stars I would. They charged me almost two grand in dental work and my husband had the same stuff done at a different dentist and they said it was covered by insurance. How can it be covered one place and not at Dentist of Eagle Mountain ON THE SAME INSURANCE?!?! read more

I ended up cancelling my appointment because my wife went in for a routine cleaning. They tried charging her for covered services until we brought up the coverages, tried adding in additional charges, and were flat out disrespectful when we asked why we were being charged for these items. Unfortunately had I read the reviews of this place before coming in I could have known this would happen and found a different dentist. read more

Please be careful at this dentist they do not care about the person. They only care about what that person can pay as they upsell. This dentist office does not care about their patients or respect the patients' time. read more

I have been trying to make a new patient appointment for two weeks now. Each time, I've spoken to Cathy/Kathy in reception, and she's been less than helpful. The first time, she seemed too busy and all I received was "umm" and "hmmm let me seeeeee" then no call back for three days. Every time I've spoken to her, all I hear is "hmmm and humm" and I'm wondering if this employee has any knowledge. My questions are unanswered and it's next to impossible to schedule an appointment. Don't bother asking to speak with anyone else, she's the head of reception. I asked for Doctor Daniel's to call me back so we shall see. Taking my business elsewhere instead. read more

My dentist was great. Professional; went into detail of explaining what was taking place but without being too technical. She was personable; sharing info about family and life. They also gave options which was great. May have found my dental home. read more

They charge for things not performed or overcharge insurance. Ex. A "peri consult" or "hygeniest education" that never occur. Ive seen both charged to my insurance that ever occurred. More concerning, they hire contractors for more complex services (oral surgery, root canals) which are far from quality Dr.'s who are very unprofessional and poor quality. read more

I love this Dentist office. I have dentist fears and they work with me to help me handle them. They were open during this time when most dentists are not open. They are serving their customers in need, so we don't have to go into the ER to get help. read more

Save your time, money and teeth by not going to this clinic. Wish somebody had left an honest review so I didn't have to face this myself. People seem to be giving them 5 stars based on only how friendly they are. If you want to get your teeth treated seriously, you'd better go see someone who knows what they are doing properly and not just someone who wants to make money out of your teeth. The dentist Kanika seemed to be good but will make you feel like you need to do some work urgently then the financial staff Catherine comes in and makes you pay right away for in our case was like 10 times more than the other places then the hygienist comes in skip doing the things you paid for and half does the rest. After all, you will just lose your time, money, and you will be delayed getting your teeth treated right. read more

I have never written a review in this regard, but if it saves you, then it is worth it. I am currently in the middle of reporting this dentist to the Texas Dental Board for malpractice. As a 22-year-old living away from home, I saw this dentist for a checkup. She had let me know that I needed 5 crowns, 3 fillings, and it needed to happen as soon as possible. I believed her. I proceeded to have 2 crowns and a filling done on the left side of my mouth, which took 8 hours. This was almost $3,000 out of pocket. I was in excruciating pain (as COVID hit), I went home to California and saw my family dentist. I asked him to look at my crowns, and the other side of my mouth where I was supposed to have 3 MORE crowns done. As he took X-Rays, he saw no reason for any crown. He told me this dentist had taken advantage and extorted, which some dentists do. I had to see a root canal specialist who could not see anything on the X-Rays but says the tooth ache is due to bacteria under the crown or this dentist had CRACKED my tooth. Long story short, I got a root canal which showed this dentist had caused my tooth to get infected all the way down to the root. The cause: a crown I did not need in the first place. It was almost $3,000 to fix a problem that this dentist caused for no reason. Do NOT go to this dentist. Save your money, save your teeth. She will extort you. read more

I have had terrible anxiety - actually fear of going to the dentist for many years. Because of this, I have not practiced good dental habits. I called based on other reviews because I needed a tooth pulled. They got me in quickly; addressed my anxiety and eased my fear. I left in zero pain, smiling, and happy. The dentist and her entire staff are amazing. Not only are they very knowledgable, but they are understanding. At no time did I feel pushed or uncomfortable. I'm highly impressed with the state-of-the-art equipment and techniques used in this office. I look forward to returning for a cleaning (never did I ever think I would say that!). read more

Had my 1st visit with Dr Hererra DDS. She was very informative and honest...explained thouroughly. Really cares about the patients needs. I have an issue with going to the dentist...Kathy, office manager was comforting and understanding of my nervousness. They offer music, tv, warm blankets to keep you as comfortable as you can be at a dentist office when a procedure needs to be done...very accommodating. This place is new, clean, the staff is welcoming..front office staff was friendly...can't say enough about my experience...again, i do not do well with dentist office visits. Best I've been to yet! Give it a try, you wont be disappointed. read more

Excellent facility: Clean, appealing, in chair cable tv, in-house crown cnc machine, advanced imaging, and brand new everything. Excellent service: from greeting to goodbye there was nothing but friendly, social, funny, and they actually listen not just nod and smile. Plus, for the follow up I received a call from the Dr. herself, not the receptionist, asking about everything from bite alignment to discomfort. Excellent skill: deep cleaning, 3 cavities, and 2 crowns. I experienced no pain whatsoever, not during or even after the procedure. I did not even require an ibuprofen. I still can't believe it. My flu shot causes more discomfort. When was the last time in 21st century America that you received 100% perfect service anywhere? For me, it's been roughly 3.5 years. Describe this dentist in 1 word? Flawless. Actually... I technically got a shot and they didn't give me a lolly. WTF yo? read more

TLDR: Fantastic Practice! I can't recommend them enough!! New building and new equipment. Staff is very friendly and polite and they're totally willing to accommodate you however they can. Dr. Daniel is extremely knowledgeable in her craft and knows what she's doing and talking about! I definitely recommend Dentist of Eagle Mountain over anyone else! Now where to start with this review... I guess I'll just start by saying that this Dentist office is one of the most comfortable places I've been, outside of my own home. Dentist of Eagle Mountain is a pretty new practice for the area of Saginaw but the people that work there are far from new. They're experienced in their fields and do everything they can to help their customers feel comfortable and valued. The building is brand new and all the equipment was clean and new as well. It gives you a really comfortable feeling right off the bat! I originally went to them for a second opinion after getting looked at by another dentist and decided to stay with Dentists of Eagle Mountain after Dr. Daniel looked at my teeth. Dr. Daniel does as much as she can to explain your options and what she genuinely feels will be the best for your teeth and your health. She's extremely knowledgeable and was able to answer all the questions I had for her, and there was a lot... The office manager, Cathy, is extremely nice as well! She makes sure to explain payment options, what she thinks you should do based on your financial situation, and it just an all-around pleasant person in general. I must've spent 45 minutes just chatting with her when I first visited. Overall, definitely one of the best medical places I've been and definitely the best dentist office! If you don't come here for your dental work, you're definitely missing out. read more

I had an emergency appointment. They ensured that I was ok. A great atmosphere. I laughed my entire visit which helped me to remain calm. Considering they added me to the schedule, they were quick with treatment. read more

Dr. Daniel and her staff are truly one of a kind. I was terrified of dentists due to a previous experience at a different office. Allyson walked me through what would happen on my initial appointment, and listened when I expressed my concerns. When it came to appointment day, she greeted me at the front, got my paperwork handled and I was set to move forward. Dr. Daniel and her assistant took their time with X-Rays, made sure I was comfortable and explained everything before they started. I honestly could not ask for a better team! They have taken care of me and I highly recommend them! read more

Great dentist! No wait time, very appealing office. Staff are very professional and friendly. Advanced technology. I absolutely recommend.

Horrible customer service!!! Asked for a simple copy of X-rays and Cathy made it seem as if I was bothering her and had some attitude over the phone. She told me she had to take care of other patients and that sending the email of X-rays required some time so she won't send me an email of my X-rays until later in the evening.... it's the next day and still no email or a call from them. Go somewhere else, don't bother. read more

I'm always a little apprehensive about going to a new dentist due to a past horrible experience, I can say that wasn't the case here. Everyone was friendly from the time I came in until I left. I had no wait time, which is always great at any doctors office. Dr. Daniels was awesome at explaining every step during the process. They used some new technology that I hadn't seen before with the images of my teeth and then the fluoride treatment. I had questions about teeth whitening and they gave me all the info with no pressure to get it done. I will definitely be going back for future checkups. read more

Incredible Dentist Office!!! The entire staff is very friendly and helpful. My whole family have gotten stellar dental care. We had an insurance transition and they handled it with ease. I highly recommend this dental office. read more