Available emergency appointment for consultation. Level of concern for my dental discomfort and pain was appreciated. Referral information for further consultation provided Professional office setting and support staff read more

Honestly it's 2.5 stars , But my main issue is that it is impossible to get someone on the phone here. I have been calling for 2 weeks now and have never been able to get someone on the phone. I left a voicemail and couldn't get someone on the phone. Last month I had an issue with them charging me for a visit that I never scheduled, nor was I ever at their office on that day. And I was trying to call them to question why this charge was even there and they never answered my messages or my phone calls. I had to physically go to the office to talk to them about it, and they told me to just ignore the charges, because it was a mistake on their end. That was about 3 weeks ago, And I'm still getting messages about an unpaid invoice. Also, there is pain in my tooth after a crown replacement procedure , I have been calling, to get this issue dealt with before I get the permanent crown put on, but no one is returning my calls, I don't want to pay the money to go all the way to their office just to deal with something that could be handled in a phone call. My dental treatment here has been fine so far, I am confused as to why I'm having nerve pain after a crown replacement, when I had absolutely no pain on that tooth before the crown was replaced. But I don't know why this is happening nor can I get anyone on the phone to have a conversation about it or schedule a follow-up exam. Other than that my experience with the dentist here have been good. And that's really the only reason they're getting the two and a half stars. Because the other half of me determining if a business is decent or not is their ability to conduct business. Their ability to communicate and theirs is ass. read more

Doctor: Pranadeep Akurati Dental Assistant: Jasmine Front Desk: Diana these three assisted me during my cleaning + filling they did such an amazing job! for my first appointment the first assistant i spoke to i believe her name is kaitlin(sorry for misspelling) she was also so fun to talk to while also keeping the conversation going with the dental work. this goes for everyone else too. they knew how to treat patients like people while focusing on the conversation to the dental work. everyone was so sweet and i will be coming back for sure ! read more

I went to dentologie as I had an impacted wisdom tooth that began to flare up and needed to be removed. The consultation with Dr.Kareem Hatahet was very educational. He made sure I understood everything that was going to happen and how to care for my wisdom tooth post surgery. I opted for local anesthesia as IVs give me anxiety and everything went swiftly. I felt no pain at all and during the numbing If I felt mild discomfort he made sure to apply more so I wouldn't feel a thing. The procedure its self went by very quickly and I'm happy I came here and trusted this amazing team. His assistant Jocy was also very knowledgeable. She made sure I felt comfortable prior to the surgery and had all the information on after care post surgery as well! Everyone in the office was delightful and made this experience wonderful. I will definitely be back and look forwards to making this place my new dental office ! Thank you to everyone read more

Excellent experience. Needed a last minute appointment they were able to accommodate. The office was spacious and clean. Everyone was so kind from Olivia in the front to Yesgnia and Dr. Gary. The care was great, explained to me in detail and everyone was very patient. read more

Do not go here their bedside manner is horrible. Staff poking in proton like you a science project. You're paying for all of their technology not any kind of level of care. They don't layer on the different services they want you to continue to come back instead of knocking out different services at one time. Staff was in the beginning welcoming, but my dental hygienist had no compassion was heavy-handed. read more

Bottom Line - Unethical treatment resulting in costly, intrusive care. This is a dated review in that I went to Dentologie for 7yrs (2015-2022). Prior to going to Dentologie, I had one cavity in my lifetime (30yrs old). While at Dentologie, I was told I had 5 separate cavities that required fillings (which I had done) and I ultimately received a Crown as well. Unfortunately, I was naive in that I did not seek a second opinion - I had trusted that a dentist and the office staff are ethical in recommendations to meet the expected standard of care. Something always felt off as a patient - it's a very chic office, growing like crazy - but I just assumed they were taking on dentistry with a new, modern approach. I've been with a new dentist for 3.5yrs with no teeth under watch, no cavities. I just learned that my crown, that is 4yrs old, is cracked. My current dentist indicated the crown that was put on was not adjusted properly for my bite resulting in pressure over time that would yield a fracture. Reflecting on this dentist, I'm realizing that I was led to believe invasive work was required. I've read additional reviews and conferred with friends --this is NOT an isolated incident at this office or any other location. This practice is unethical and lacking quality of care - they will push expensive work at the expense of the patient. I'm very glad to have moved on, but unfortunately still dealing with consequences. read more

My visits to this office are always warm and professional. My restorative work is going great and it would hard for another dentist or office to top. read more

BEWARE!! Almost six months after I paid in full for services Dentologie came up with a mysterious additional charge due. Insurance confirms there was no further balance due. Despite emails, voicemail, text message and even an in-person request - Dentologie is refuses to provide a written explanation of the false charge- as they know the insurance company is asking them to provide an explain of the overcharge in writing. read more

I originally went in for a cleaning and was told i may need a root canal. I didn't want to do this and was convinced that before getting a root canal we should do the cleaning. I asked them to confirm with my insurance. Called my insurance and they said as long as it was necessary i was fine. I have MET life. Almost 1 year and a half later i have received a bill that it was NOT covered by my insurance due to it not being necessary. My sister who recommended me had the same issue and went to another dental office to which they agreed that dentologie was just trying to charge her insurance. That majority of things they recommended to my sister was NOT necessary. I would not go here. Also this was one of the most painful cleanings i have ever had and i was previously getting my dental work while enlisted in the military. read more

Very Professional Very Clean Very Nice Staff. I would recommend them to v everyone

I have been going to Dentologie since 2017 and have come to trust them greatly. I've been treated by at least 4 different dentists, all excellent and also offering good advice without pushing unnecessary procedures. The hygienists are gentle, but thorough. The assistants are polite and helpful, scheduling is super easy. read more

1. Hygienist-Melissa at your south loop location was very abrasive with the cleaning. I have been attending annual cleaning for over 20 years and this is the first and unprofessional hygienist experience who sprayed cleaning water all over my hair, face and clothes and was very violent and abrasive during cleaning. I have a picture of my entire top covered with stinky disgusting water everywhere. This is very unprofessional and poor service for a well known company like yours. Returning to work after my oral cleaning in drenched clothes and hair messed up is a first for me and very unprofessional and poor service by your hygienist and company. 2. My appointment was rescheduled for an earlier date by a member of your customer service team however when I reached south loop location on my appt day , they weren't able to locate my appt and I had to wait several hours to get placed with a new hygienist. Clearly there is a disconnect between your own systems and communication to your offices. This leads to frustration because people like me are taking PTO from work to come for appointments from our busy schedules. This is very inconvenient from your office staff leading to additional PTO time of mine and scheduled events that I had to cancel for pushing out my time. I'm a local here and have been coming to Dentologie for years however, this was a very awful experience and a poor service and mistreatment I experienced from Dentologie staff! read more

I've been using Dentologie South Loop for years. Lately I've noticed a decline in the overall experience. Staff are no longer friendly, you don't the little goodie bag after a visit, and it's hard to reach the office- sometimes when you call, the AI assistant hangs up. read more

Finally got a chance to check this place out (and sadly, I finally went to a dentist lol) but was pleasantly surprised. This dentist office is aesthetically pleasing; modern but comfortable furniture, well maintained office & patient rooms as well as very friendly staff. Things to note: please check to make sure your insurance is accepted because this place isn't cheap, but isn't cosmetically expensive. Also, the office can get very busy/loud because of the amount of patients coming in, lobby traffic can create a bit of a wait as well as the working on patients in the back. I can honestly say, that they were kind and patience with my previous painful dentist experiences lol; they walk me through everything that I needed, as well as reviewed my teeth. The cleaning was well done. Their patient rooms are clean, comfortable and have flat screens to entertain (and/or help) distract you. read more

See all

After checking that my insurance was in Network I made an appointment and submitted all of my information including insurance, 1 week before my appointment. I walked in to be told my insurance was Out of Network which still makes no sense. And that I would have to pay for everything in full. I was upset that no one called, texted, emailed to let me know ahead of time. As if the expectation was that I would just resort to paying in full. Keep in mind this was an emergency visit. I definitely felt like the intention was to scam me to just pay the full amount rather then being transparent. read more

Was excited for my new dentist visit. Nice office. Was greeted and acknowledged as a new patient by the staff. Incompetent hygienist. I got up and walked out after she fumbled with the x-ray gun, the scanner, and poorly polished my teeth. She hardly flossed me. I didn't even bother to stick around for the dentist, I will find another one. What a total disappointment Dentologie is. read more

Please be careful when fillings and crowns are recommended. Make sure to check with your own insurance first prior to agreeing to any type of procedure or get a second opinion. Currently dealing with a huge bill from Dentologie regarding crowns that were done 2 years ago and may be medically unnecessary, therefore insurance denied it. Giving two stars because I have had decent experience when it came to the routine washing and dental checks, but for anything going beyond that be careful! read more

I've been a long standing patient at this clinic, but this clinic has billed my insurance without my authorization. Stay away from this clinic! They would call me the night before my appointment and told me that my periodontal maintenance would not be covered by insurance due to frequency, which I was completely fine with. I paid for my service after I was done with my appointment and then two weeks later, I would get an invoice from Dentologie stating that I owed them money due to coinsurance. Not sure why they would bill my insurance when they charged me out of pocket. read more

This dental office places far too much emphasis on becoming social media famous and not enough on clean, ethical dental practices. The front desk is consistently confused and slow. I have visited this location twice, and each time there were payment issues. I was quoted one amount initially, then presented with a different charge afterward, despite no additional procedures being performed. I went in for a routine cleaning and X-rays, and when I left, there was still blood and grime all over my mouth. The office itself was unclean and outdated. When my insurance company requested my X-rays so I could transfer care elsewhere, the office stopped responding. I also personally requested my X-rays and never received a reply, which is illegal. They mixed up my X-rays, were unsure which tooth required treatment, and attempted to upcharge me over $100. Despite ignoring my requests for my records, they continue to text me repeatedly to schedule a new appointment. They will ignore my messages about my X-rays, then reach out a day later asking me to book another visit. This experience has been extremely unprofessional and concerning. read more

Scheduled a dental cleaning and rcvd an email confirming I was scheduled to see a dentist for "New Patient, Doctor Exam, X-Rays, Teeth Cleaning." Additionally they added "We've reimagined dentistry to put you first--comfortable, modern spaces, expert care with no judgment, and a team that makes every visit seamless and stress-free." My experience did not live up to the hype. It was not seamless or stress free.I arrived and was taken to a room where I was told they could not do my teeth cleaning on that visit. "What?!" I thought because I literally booked a cleaning and was off of work to make the appt they confirmed. They told me that they were having plumbing issues and only a few of the rooms had suction so they couldn't do my cleaning but could do my x-rays and I could schedule another slot for the cleaning. This was very frustrating and greatly inconvenient. I asked why they didn't call and cancel patient appointments if this was the case and they said it literally just happened. The front desk however seemed to confirm that they had made some cancellations much earlier that morning. I was very put out by paying for an Uber to arrive for an appointment they clearly should have cancelled via phone prior to my arrival. The manager, Stephanie was very customer service oriented and offered to get me an Uber home and a gift card to cover the Uber there earlier. Nice people but so far i've only experienced inconvenience with this location. Will update review if they fix their plumbing and I actually choose to get service. Please note allegedly some of the rooms did have suction but those were reserved for other patients ( perhaps having procedures). It did feel like a bait and switch to arrive and be taken to a room where they announce we can do your x-rays today but not the cleaning when I literally booked a cleaning online. They should be more considerate of client's time. UPDATE-Stephanie, the manager, went above and beyond to make up for the challenges the office had when I attempted my first visit so I updated my stars for her customer service skills. I did receive reimbursement for my travel. read more

I'm seriously going to pull my hair out with these guys. I can NEVER get the office when I call. The call always goest to the concierge and they call me back, of course, at an inconvenient time for me. Why am I chasing them??? Seriously, don't waste your time. There are plenty of other dentistry offices to choose from. I've been a patient here for 5 years+ and sadly this place has gone downhill. The space and staff onsite are still great. The issue is you can never get an appointment and never get anyone on the phone. I've been waiting for my permanent crown to arrive for nearly a month and every time I call, I get the concierge service and have to leave a message, which I may or may not get a call back. And you better make your appointment for cleaning when you're on-site because if you wait, you'll be pushed out months. I'm finishing up my crown work here and then will look for another dentist. read more

When I first moved to Chicago and needed a new dentist, I looked at reviews on Yelp to find one. This practice had glowing reviews so I had to check it out. Since then, I've been a patient for several years. The office is beautiful and is always very clean. Everyone on staff is friendly and welcoming. They play awesome music, and each dental chair has 2 tvs- one on the ceiling for when you're reclined, and one on the wall for when you're upright. They let you choose what you want to watch, an added bonus. The distractions are nice when you're going through uncomfortable dental procedures. Through the years they've upped their services and technologies. They recently added a new system that takes 3D images of your teeth and mouth. They also recently added the ability to make crowns, same day, in-house. No more temporary crowns- woohoo! I've had a few problems in terms of care quality which is why I am giving a *3.75* star rating instead of 5. I've had to go to another dentist for 2nd opinions for these problems which cost me $ out of pocket and my time. I'm considering changing dentists, perhaps to someone with more experience. read more

After 2 years I visited this shady practice. I finally visited a real dental office 'forever dental'. Dentologie said i had 13 cavities, 1 year later i had 3 cavitites at another office, didn't treat it to yesterday visiting forever dental who showed me all the Xray saying I only had 1! Going from 13 to 1 is extremely concerning. What a money grab Dentologie is doing. Telling patients to perform treatment that do not exist and are completely unnecessary and even damaging to your teeth. PEOPLE BE AWARE OF THEIR EXAM. GET A SECOND OPINION AT ANOTHER PRACTISE AND SEE HOW SHADY THEY ARE. I knew this country was f***ed up, but damn scamming your fellow citizen... read more

This place is a scam. They recommend unnecessary treatments to maximize profit. I had visit both the South and West Loop locations, the dentists rotate so I imagine it's an issue across the board. Would NOT recommend! Make sure to get a second opinion! read more

I received 11 text messages from Dentologie in a single day. Each text was the same, saying that I owed more than $100 for a standard cleaning that took place last week, which had always been covered by insurance in previous years. I paid the bill. Then, I received additional text messages from Dentologie saying that I owed a further $70 for a cleaning that took place more than 2 years ago. I spoke with the offices four times on the phone, and nobody was able to resolve the problem. I will never be returning to this place. Also, my last appointment was scheduled to start at 8:00 AM. I arrived at 7:45 AM as the standard courtesy to arrive 15 minutes before the appointment. The dentist/technician didn't start until 8:15 AM. As the first time-slot of the day, it is unacceptable to begin the workday behind schedule. Truly horrible experience. read more

This office is great. I came in with a question about my permanent bottom retainer and they were able to help remove it, get me set up with a removable retainer and help set me up for future cleanings with their Dentologie Plus program. At the front, Cassie is fantastic and warm, she helped answer all my questions and find the right plan for me. In the exam room, Bianca and Dr. Song are both so welcoming and helpful. You can tell with this brand they are trying to make patients feel at ease and comfortable, and they nailed it. Awesome team. read more

I've been coming here since 2017. This place used to be super bougie, really clean and technologically savvy. I have recieved multiple cleanings and most recently, a tooth implant that was thousands of dollars out of pocket. The billing organization on that was a nightmare. Told different amounts on 3 different occasions and multiple timelines for work. I gave them a pass since previous interactions had been positive. My cleaning was scheduled for this morning. Checked in, brought back, and was told I was in the system as a new patient. WHAT? Nope, that's not a thing. Touched base with the front desk as my insurance was not going to cover me with new patient services for a dentist THAT I ALREADY GO TO. She rattled off a bunch of information, and them said, "oh, I'm looking at the wrong patient". Right. I'll be finding another dentist in network who is more organized. read more

I asked for help for an appointment and they told me they would call back and never did. This happened twice. Nope read more

They lied about my services. They told me they had time to clean my teeth and then did not. I was there for an hour and a half for a "consultation". Who ever heard of such a thing. They also billed my insurance for services that were part of their "free consultation"!!! It's NOT free. They billed my insurance without authorization and when I asked, they were no help at all. read more

Dentologie South Loop location has been very professional and friendly throughout the years. Loletha is super friendly and patient she will go out of her way to schedule your appointment and if nothing is available she will contact you when they have a cancellation. I totally recommend Dentologie to all my family, friends and colleagues. read more

I moved to the area and wanted a dentist closer to where I now live. I saw the tiktoks and I was intrigued. I read the yelp reviews about them finding things wrong and I wasn't fazed. I made an appointment. People in the office were pretty nice. The TVs were a great distraction. And then in came the dentist. Told me I needed a crown (YAS QUEEN...oh shit. Wait). Showed me on my X-rays where there was a cavity coming in and how my fillings were basically useless and tried to set up an appointment for the following week. Except I haven't had so much as a cavity in like a decade. My teeth weren't in pain. I mean- it's not out of the realm of possibility, but it seemed highly unlikely all of that was necessary. I never made the appointment for the crown. I canceled my appointment for my next cleaning and went back to my previous dentist. I passed with flying colors. No cavities. No need for a crown. My fillings from the last century were holding up just fine. I loved the bells and whistles of the office. But not when those are the sounds of unnecessary drilling in my head. read more

Why cant you reach the office directly? The answering service has no knowledge of anything beyond making appointments, then when requesting a call back, no one calls. Major RED flag! read more

Great reception staff, but overall experience was kind of like being at a fast food restaurant or salon in which they are trying to up-sell more services/products...i.e. their version of the Invisalign. The dental hygienist was super nice, but his hands were too big for my mouth as were the x-ray bite tools, which were the most painful things ever... He subjected me to almost an hour of X-rays at my first appointment because he was unable to take them properly, which I have learned is unacceptable by FDA and ADA standards as this is an insane amount of radiation to my head. Furthermore, no thyroid protection was given during this time. I am hoping that I don't get cancer. Honestly, I am shocked that these were done so old school as my dentists' offices in DC and VA all have the standing 360 scanner for the past 10-15 years. Then, I had to spend another hour or so in the chair for scanning for their version of the Invisalign, which they said would substitute the need for my night guard. The dentist didn't even address my gym recession and was focused on selling me their version of the Invisalign. He said this could be done in place of a new night guard as I wanted to close one small gap the developed in my bottom row of teeth. He said that that would be corrected quickly, so I asked him why I'd have to do two full series of their Invisalign (I think $3700). He said he couldn't change the pricing special as it's a minimum... He told me to ask the front desk so that a manager could respond. They never did after several messages. In essence, I am not into this commercial, factory-like experience. I grew up with the same dentists and hygienists; and in my adult life, I have had stayed with the same dentists during the years that I lived in several cities. I prefer to have a more personal touch when it comes to my health. read more

I was a patient of Dr. Dong Song in 2024. Overall, he has a warm bedside manner. However, I encourage every potential patient of Dentologie to be weary of extraction recommendations. Dr. Song recommended I get an extraction for a tooth, but three other doctors, including one endodontist were confident extraction of that tooth was not necessary. read more

Initially saw ads on instagram and thought the place would be good. Maybe if they spent less time making content for social media the wait time and service would be more efficient. I was placed on a roll and told they usually don't use that room, so why am I in here?! The dental assistant barely polished my teeth and gave very much amateur. It felt my 3 year old was playing in my mouth. The dentist came in and was very robotic, and quick. Not personable at all and seems to only have cleaned a portion of my teeth. I've been in out of the dentist since a child and my teeth doesn't feel clean at all. I would have been better off using an water pick at home and a simple brush. It was so unsatisfying I declined to book further service for treatment plan. Everything that glitters is not gold. read more

Do not get your dental treatment done at Dentologie. I was told that I had 5 cavities after completing Invisalign treatment. When I got a second opinion only 1 of those cavities was actual tooth decay, and was too early to drill into. They are happy to just take your money regardless of if you actually need the services. I also had issues with my Invisalign treatment as. I purchased Invisalign services through the Streeterville location, only to find that the doctor had left the practice by my check in. Not only that, my bite was "open" so it seems that doctor wanted to collect the invisalign check and leave, so I had way longer in the trays than they initially told me. There were a ton of other issues throughout the Invisalign process, not being able to reach anyone by phone with questions, them removing my buttons too early and my teeth shifting, me having to point out that one of my teeth wasn't straight without the doctor even noticing. I definitely recommend going to a local dentist for Invisalign as they are more focused on patient care. read more

Be very careful with Dentologie. They were listed as a provider with my insurance and accepted my card during registration. Then after service I received a bill and was told they didn't accept my insurance. Classic bait and switch. read more

I want to be able to recommend them but there has been quite a few major inconveniences - for instance this morning showing up for a 8am appointment on a Friday that they sent multiple emails and text reminders about and them NOT being able to find my Invisalign trays....so what's the point of the appointment again?? Or the fact that my insurance has sent checks to them that I should receive and currently still waiting after months to receive the checks and every time I check in I'm told they are cutting it and sending it, it has yet to happen after 5 months... I'm really disappointed with my experience at this point and that saddens me bc I have friends that rave but this was ~ 2 years ago. At this point i just want to finish my Invisalign treatment and receive my insurance reimbursements and that is starting to seem Impossible.... read more

The good news is that they have the latest technology, the staff is pleasant and the office is nice. They are horrible at returning calls, and they go through dentists like tissues. I'm on my third dentist in two years. I'm finishing up some cosmetic work. I plan to look for a new dentist elsewhere. This feels to fly by night. read more