Good experience most of the time (a lot of employee turnover, especially since COVID) but it has been impossible to get my records after I moved, which is very concerning. I also had issues with a recommended procedure (root canal) which was misdiagnosed. So good effort, but the details didn't always play out as well. read more

Dee and Sanaa handled my cleaning and exam and consultation for other procedures. They were amazing and super friendly! Cant wait to see them again in the future! Care quality is a 11/10 read more

We were patients of Downtown Dental for 7 years and toward the end, it was a joke: - Constant dentist/dental hygienist turnover - Constant upselling and non-stop texts to book appointments - My husband's permanent retainer that they bonded and broke within a week. After they replaced it, it cracked again within a week. After a 2nd bonding, it fell off. They never referred him to an orthodontist. The quality nosedived after the practice was sold to a private equity firm. Thanks, private equity, for ruining a perfectly good dental practice! read more

I really love this dental office. The staff are always friendly and kind. They are efficient and I appreciate their quality of care. read more

Downtown Dental Loop - In the reception area - General Dentistry Near Me - Chicago, Illinois

I really liked the great job. They did with cleaning my teeth and getting x-rays and checking everything out. The staff is wonderful and they follow up with no shame. I appreciate it. Great job guys keep it up. read more

Bad business practice. Out $200 for a cleaning. Gave me x-rays I was not due for rather than asking for records from previous dentist or checking with insurance that I am due for them. Called to ask about it and all she had to say was "well you signed something saying you would be responsible for any services not covered by insurance". I am sure I did sign something generic like that, but it is still very bad practice and I feel scammed. I was also pushed to get the laser cleaning. Just extra money out of my pocket. I am now out almost $200 for a simple cleaning. Cannot recommend. read more

I have to follow up with a terrible experience I suffered with Downtown Dental last year. I experienced incredible, screaming, sobbing pain during an extraction. Recently, my new dentist said I needed an extraction. I was totally freaked out based on my experience at Downtown Dental. He promised I would not feel any pain. I didn't. My faith is restored. read more

Pay attention to the dates of the other reviews! Yes, they have an overall 4.4 star average, but recent reviews are overwhelmingly one star. And for good reason. And note that many of us are singing the same song: We went to Downtown Dental for years. Loved them. Recommended them. Then, over the last 2-3 years, they became awful. The last time I was there, I was subjected to a whole lot of upselling. Which is something they never used to do. Their dentists used to be solid and clinical. Now they're salespeople coming at you like high school retail workers on commission. I HATE that the old Downtown Dental doesn't even really exist anymore. They canceled my cleaning for last July and rebooked me for January. Effectively screwing me out of my dental benefits for 2023. But they did invite me to compete for last-minute cancelations like some kind of Hunger Games by text. (The odds were never in my favor.) Then, as I was finally getting ready for my cleaning tomorrow *that I have been waiting nearly a year for*, it occurred to me that they never sent the confirmation text that they used to send. So I called. Turns out tomorrow's appointment is also canceled. Only they couldn't be bothered to tell me. But would I like to reschedule? Are you kidding me? No. No, I would not like to reschedule. I would like to go to a decent practice with decent customer service run by actual healthcare professionals. Not a disorganized office that was bought out and ruined by some sleazy private equity firm and their attendant jackassery. Chicago is a big city with lots of good dentists. Heed the myriad recent one-star reviews. Do not waste your time and money on Downtown Dental! read more

10/29/2024 worst cleaning I ever had. First they started on me a half hour late. Then one person polished my teeth first before cleaning then the hygienist cleaned. Did not Do a good job did not keep the suction piece in my mouth. I am not sure what was going on with this visit. read more

I have been with Downtown Dental for 5 years and always had a great patient experience - doctors and dental hygienists are very good. Today, I would like to give a shout-out to Tiara. She is an excellent office manager - professional, experienced, kind and caring. She has or finds answers to patient questions quickly. I highly recommend this practice. read more

Ken was great! Very thorough and gave some good advice for oral health. And he has a great birthday!

I love coming here, Dr. Harbron is always so nice and delivers the best care. The staff is super professional and friendly at all times and the office is in such a nice and convenient location downtown. I recommend this place to all my friends. read more

Amazing experience. Clean clinic, capable staff. The hygienist made sure to explain everything and was extra gentle with me. Would recommend! read more

Had to get an emergency crown placed by Dr. Kobliska and had as good of an experience as one could possibly have doing such a thing. Dr. Kobliska's anesthetic techniques are pain free, as was the procedure. Hannah did a great job assisting Dr. Kobliska and creating my temporary crown. Can't wait for my next cleaning with the best hygienist this side of the Mississippi, Rachel! read more

I'm not one to write negative reviews - but this I had to; to warn prospective patients. I've been coming to Downtown Dental for nearly 5 years and, unfortunately, today's experience has prompted me to end my support for this business. I will be searching for and seeking out dental care at another establishment. I came in for, what I believed to be a quick, breezy, regular cleaning. Historically, cleanings have always been a breeze for me since I practice great dental hygiene on the daily. I have never in my LIFE experienced such an intense, rugged, and at a few points, painful cleaning. It's ironic how, just before my cleaning, my hygienist and I spoke about dental trauma and how one bad circumstance can scar someone for life. It was an hour of absolute hell. I not only walked out with sore, inflamed, and bleeding gums, but too, with disdain for Downtown Dental and them having tarnished my trust in dental work. I also must note: this office charges $600 for a set of retainers - which is extreme. It seems they value causing issues and price gauging more than actually taking care of patients. Please do yourself a favor; protect your teeth, protect your money, and cancel your cleaning appointments/dental services. You deserve better. read more

Not sure what happened to this place but now they are submitting false claims trying to get more money. They submitted a $100 claim for "oral hygiene instructions", which insurance does not cover. I did not receive anything remotely of this sort, nor did I request it. They are literally just trying to get more money out of their patients and their insurance. I've been a patient for over a decade, but it's time to look elsewhere. Stop trying to take advantage of people. read more

I had been going to DD for a few years, and had generally been satisfied with my service. However, my dentist and hygienist apparently left sometime in 2021. I was a little bummed, but figured the next dentist they'd stick me with would be decent. I showed up for my regular cleaning in March 2022. After my cleaning, the dentist came in to introduce herself. Rather than discuss any of the issues I'd brought up during the previous or current appts (like continued sensitivity), the first thing she asked me about was if I was interested in Invisalign or teeth whitening. That rubbed me the wrong way because hellllo you just met me, and are already trying to upsell me on something when I'm trying to find out about my actual dental health. Fast forward a few months, and I received a bill in the mail. Apparently, she wasn't in my dental network. Why would DD pair me with someone who's not even in my network? My insurance hadn't changed the whole time I was a patient there, so they had plenty of time to pair me with the proper person beforehand. Then you have the audacity to bill me for your incompetence? I spoke with someone, and they said the dentist was still in the process of being set up with my insurance provider, that the bills are auto-generated, and the billing should be cleared up soon. Nevertheless, I decided that DD was no longer for me, and I found another dentist. Fast forward to today - a whoooooole year later - and I've just gotten a text about a bill. I've not received a bill in the mail during that time, an email, a call, NOTHING during that year. Why was this not resolved already? Why am I still being asked to pay a bill for something that wasn't my fault? Why would you pair me with someone who was not in my network? Why was it not discussed with me beforehand that she wasn't in my network? This wasn't an emergency situation, so I should've been given a choice to proceed with the service. Why would the dentist even be allowed to see patients without being set up first in all applicable networks? This is the 2nd dental office I've left simply because the administrative staff sucks at proper communication, and billing. I hope to receive a call back from the manager when she returns from vacation, because I would love for this issue to be resolved. I'm not trying to be sent to collections for something that wasn't my fault. ETA: y'all need to stop with the canned responses. It doesn't make you look any more responsive. I've already called. read more

I have been coming to DD for probably 10 years and always a great experience. Becky is a wonderful hygienist and happy to answer any questions. read more

Highly recommend this very experienced ,professional and friendly Dental practice ! My hygienist did a fantastic cleaning with zero discomfort. Other procedures when needed were done with minimal hassle and costs with optimum results . read more

Ken was great, 10/10, very smooth and pleasant experience. Would recommend this place to everyone.

Love this place! Very kind, professional, and always willing to work you in. Actually don't dread going to the dentist.

The tl;dr: Only three stars, because the dentist and hygienist I saw were fantastic, but the billing department is wet hot garbage! The details: I saw a dentist here in June 2022 for a second opinion after a new dentist told me I needed a million cavities filled. (So either my amazing periodontist missed all these when she had done a deep cleaning and taken X-rays six months before, or all my teeth rotted in the course of six months--hence my desire for a second opinion). That day, I brought X-rays the scam-artist dentist had taken in March for the dentist at Downtown to review. Downtown did not take any X-rays of my teeth (that day or ever). The dentist quickly cleared up my anxieties by assuring me my teeth were fine. She suggested a fluoride treatment, which the hygienist did, and for which I paid out of pocket that day. I was in and out in about an hour with nice clean teeth. At that point I would have recommended this practice to anyone. Three months later, I get a bill telling me I owe them $106 for a fluoride treatment and X-rays. Annoying, but easy enough to clear up, I thought. I shot off an email to the Loop office with a screenshot of my out-of-pocket payment for the fluoride, and the email I had sent to the Loop office the morning of my June visit, with the X-rays FROM ANOTHER DENTIST, attached. It's now May 2023. I've sent 5 separate emails since Sept. 2022 (8-plus months ago), begging them to clear this up and send me a zero-balance bill (because at this point I need proof this was resolved and isn't being sent to collections to mess up my credit). I have received 4 bills from them in that time, and 3 emails--one telling me "after reviewing my account" (but obviously not reading through the email chain) I do owe them money because my insurance didn't cover these services, to which I repeated what was covered in my original email re: OOP payment and existing X-rays. I started with email rather than calling because it allowed me to attach proof of payment/previous X-rays. Now, at this point, I don't want to call because I can't fathom the idea of taking 20 (or more) minutes out of my workday to resolve something that has been a non-issue since the very beginning. It's always a shame when medical providers themselves are awesome but their billing departments are incompetent, because it makes it hard to recommend them to my friends and family (many of whom have even less patience than I do). So caveat dental patient: You will likely get wonderful dental treatment here, but God help you if your billing situation isn't 100% textbook/paid by insurance, because you may end up waging an unnecessary war. read more

Agree with other reviews. I have been here for 6 years now and used to have the most amazing care and experience. The last couple of years since COVID have been horrendous. The staff turnover is insane. I get a new hygienist every year. My most recent 3 teeth cleanings with her - she told me false info or just messed up. Firstly that I have severe bone density issues (which is rare and concerning at my age - the dentist later came to look and confirmed this was absolutely NOT the case). Another time, she sprayed water ALL OVER my face. The most recent time, I felt like she was cleaning my gums and not my teeth. Btw, I have no idea who my dentist is at this point. The front office keeps trying to charge me for something that my insurance paid. I am looking for a new dental office, unfortunately. This is not it. read more

Used to like going here and visited regularly. Now it's the worst. Constantly trying to upsell you while you're in the chair or telling you you need to come back for longer and more expensive appointments. Please find another dentist. read more

I went in for a cleaning and checkup. They refused to do my cleaning because they said I needed a deep cleaning...higher cost and I would have to reschedule. I requested a normal cleaning and wanted to schedule the deep cleaning for my next visit. Manager Jasmine told me the office "standard of care" wouldn't allow them to do a regular cleaning. I think they were running behind and wanted to get my to reschedule. I checked with another dentist and they said they would have accommodated my request. I no longer use Downtown Dental. Poor care and terrible service. read more

The service they provided was adequate however, their billing department overshadows their service. Downtown dental does not verify what your insurance will actually cover when giving you an estimate before your treatment. I was given a quote for my payment plan. The service was provided. I paid in full the amount quoted on the payment plan, and within two weeks, I received a bill stating that my insurance did not cover portions of the treatment. I feel that this is poor business practice on their part for not confirming the insurance coverage before the treatment is administered. If you have BCBS don't go here. read more

I would to thank BECKY for taking care of my gum disease. She is one of the best dental hygienist out there. Remember stop by her office if you need your gum disease to be completely gone. Thanks BECKY!!!! read more

I have been patient for around 10 years , I won't be coming back . They canceled my appointment last minute and when I came back for another I left without seeing a doctor or a cleaning... over the phone they told me I wasn't due for an exam until April , only cleaning . When I arrived they said that I couldn't not get a cleaning without seeing a doctor (that they did not allow me to schedule) The hygienist named Ruth kept going and told me that they did not know that I was pregnant and I couldn't get a proper cleaning being pregnant ! It is my third pregnancy and of course I had exams and cleaning before while pregnant. I won't be coming back ever again and glad to see how many people think the same . read more

While the service was great....it's very clear from the other reviews that they are clearly scamming you for MORE MONEY. It's been years since I've had my last appointment and they keep sending me bills for more and more money. They are within my insurance network and I paid everything for a check-up (I had tooth pain). A month later, I got a bill for more money, paid it. Then year after year they keep saying there's more that I owe them?? I talked to someone in billing and they said they switched over to a new billing system so maybe they have lost track of past account that have been paid. But how is that my problem? This is clearly a way for them to get more money and I'm not the only one. read more

I'm officially done with this place. They're awful. I wish I could give them negative stars. I have never had such a ridiculous experience.  I've been going to Downtown Dental for more than 10 years and the last 3 years have been an absolute circus. I understand staff turnover is an issue EVERYWHERE right now but the experience I've been dealing with with this office is beyond a joke. I've been trying to get 2 dental implants replaced for over 8 months, I've had multiple appointments cancelled at the last minute for issues like their computer systems being down, or issues with the building causing them to cancel appointments. I've been passed around from multiple doctors only to be told no one can help me, but I still get charged for these 5 minute appointments. I have to take time out of my work day to come downtown and it's insane that I've repeatedly been seen for 5 minutes or less only to be told that they thought they knew what they were doing but now they don't. A phone call or and email would have been more helpful instead of wasting everyone's time. I cannot ever recommend this place, they're awful, completely disorganized - from the front desk staff to the dentists themselves. I can't believe how much time I've wasted hoping they would get better. Final last straw was being told I have to go to a completely different dentist to get this work done. Avoid this place at all costs. They're a joke. Oh and they play talk radio morning shows in their waiting area AND have morning show TV blasting. What the hell? read more

Very fast cleaning, almost too fast. Just hated getting a surprise "covid fee" of $10 that was never mentioned at the time of booking, nor as I showed up. It was demanded once services were rendered, how convenient. When I asked what the covid fee was for, since the city is wide open now and masks are not required by anyone, they said it was for "gloves and masks" as if they didn't have them before! I pay a lot of money to my insurance to have "2 free cleanings a year" and if the dentist can't figure out how to include their personal masks in the insurance bill and make the customer pay out of pocket, then I will be taking my business elsewhere. read more

Many years ago I had a cavity under my bridge. Cavity was taken care of but dentist suggested a replacement bridge would be required. I agreed. Before getting fit for a new bridge, the periodontist treated my gums etc (deep cleaning). Procedures were then performed to fit new bridge. I was so excited to receive my new bridge weeks later. But during my appointment, dentist informed me that whoops, your bridge cannot be done today due to bottom tooth in the back not strong enough or (too loose) to withstand the bridge You guessed it Yes. I was so upset. Why during all this time prepping for my new bridge my back tooth wasn't checked. I was fitted on my next visit with a removal bridge which til this day haunts me. And guess what? My lower back tooth is strong and still exisits. Please, before any bridges or work is to be done, (hopefully not here, )have a written agreement and make sure all your questions are answered and do not take anything for granted. read more

I made an appointment last week and gave all my insurance information to the receptionist last week. However, they waited until the morning of my appointment to tell me they couldn't verify my insurance and that it was a medical plan when it clearly stated dental plan and this is NOT a health insurance plan. I wasn't too bothered with this as mishaps happen (I guess as not even reading the insurance card), but what was really ridiculous is that they told me I rescheduled my appointment to a date I wasn't even available. I never rescheduled my appointment and I'm guessing someone did it on accident, but they insisted that I did. The front staff really needs to get it together. They'll tell you your dental card is a medical plan and reschedule your appt the morning of without even telling you. Horrible service before you even step in through the door. read more

I came to this dentist after going to on in the west loop because it was closer to work. I had to get an implant done after pushing it off about a year. I met Dr. Kim for the first time and I highly recommend anyone who needs an implant. Shes very calm and she does things fast and painless. Definitely would recommend! read more

Wow, this office is chasing me down for a balance of $5! Have not been there in two years!!! I think it's from the $50 they changed me for an appt I was unable to make on time because of a medical issue back in 2021, really? So glad I left this practice. read more

I have been a patient with Downtown Dental for many years, and have always had outstanding care. However, recent changes in their office visit policy as a result of the COVID-19 pandemic have left me disappointed and looking for a new dentist. My 6-month cleaning appointment was postponed due to the pandemic, and when the office finally reopened they called to reschedule. A few days before my appointment I was sent an electronic disclosure form requiring me to provide the office with a credit card in advance of my appointment to "protect their office staff and minimize any contact." I have excellent dental insurance and have never had any more interaction with the office staff other than a hello or goodbye as I was coming or going. Billing has always been direct to my insurance company and I've never had to pay anything additional that wasn't covered by my insurance. I emailed the office manager, Stephanie, and asked her to explain how giving them my credit card in advance protects their office staff when my insurance covers everything. All I got back was a "that's our new policy" and, if I didn't provide a credit card, then I would not be seen. So, I am now looking for a new dentist because I refuse to provide confidential credit card information "just in case" my insurance doesn't cover my 6-month cleaning. Their new policy is absurd, does nothing to improve the safety of their staff, and really is an over reaction. I have great medical and dental insurance through my employer and none of my other health care providers are requiring a credit card to be seen. That said, the dental care you get will be excellent, but if you have good insurance and are uncomfortable giving out your credit card information for them to keep on file, then I recommend you look for a different provider. There are many excellent dentists in Chicago that don't have this unreasonable demand. read more

10 years later and I'm still team Dr. Patel! I still give him and the entire team 5 stars. My entire family now goes there and one even fly's in town just to see him for routine visits. read more

Came to the office only to have found out my appointment was cancelled. The service desk claimed that I should have received a text notifying me that my appointment was cancelled. It's nice that things are done electronically as a quick check on my phone shows that I receive none but an email confirming my appointment. read more

This used to be a great dental office. But ever since a management company took over, it has become a factory. The best dentists have left to start their own practices because they didn't feel it offered the same personalized care. On a recent visit, I wondered why they were taking so many x-rays (especially since they had the equipment to do one x-ray for the top and one for the bottom in previous visits). I asked why so many, and the dental tech said, "This is how we do it now." I suspected it was to make money from the insurance company from additional services, such as x-rays. I then specifically asked if my insurance would cover these. The tech left, checked with the front desk, and assured me that they would be covered. So, sure enough, I got a $60 bill today for...x-rays! When I called the billing department, they said my insurance only covered a certain number and that this was the amount the insurance didn't cover. When I explained I had been assured they would be covered at the time of my visit, they said I had to contact my insurance company. So, goodbye Downtown Dental! After 11 years, you no longer offer the service I enjoyed so much in the past. It's now very clear that profit is your #1 value. read more

I have been a customer of this place for years, and used to have nothing but good things to say. I would actively encourage people to consider seeking them out. Something drastic has changed over the last two years, to the point that I no longer can trust the people running this institution. Estimates that are WAY off (hundreds of dollars in surprise bills), fees that pop up months after your treatments without any explanation. There is a level of scamming the patients now, which had never occurred and is now a regular thing. I have changed dentist and encourage you to stay far away. The billing here is not trustworthy. I'd also recommend looking at the most recent reviews on yelp, they almost all range in the extremely negative. read more