Spent over 4000 dollars in two days. First recieved wrong bed took it back gave me the right one…read morethat was missing pieces mind you it is a bunk bed I bought for my 3 and 6 year old sons. The piece that attaches the ladder is missing the top support board is missing very unhappy with this and no answer when I try to contact the store. Inside the store people were nice and helpful but delivery people were a joke.

went in to look around. people that work there are rude so we left. not friendly. unless they think…read moreyour buying something maybe? 10/10 don't recommend

Buyer beware! My sister picked up their couch this morning and brought it home (I was there to help…read moreunload it) and a section was absolutely destroyed. Then the employees lied and said "they saw my two sisters and brother in law drop it and not strap it in" which is an out right lie! they said they had video and when was asked to see it they "didn't have it" What kind of company runs a business this way? I am absolutely appalled.

Great customer service. Shout out to the person that helped us load our large mattress, even though…read morehe didn't have to.

We purchased a mattress July 2024. it is leaning on one side. Filed a claim with the main office…read moreand was denied. This location told us how to file claim and said the replacement would cost $100 to deliver. Called today as I read they charge a restocking fee. I was told the charge is $99. I asked if there was a restocking fee. The person said it is a total of $250, which includes, delivery, set-up, removal, and the restocking fee. We paid over $1000 for this mattress, base, and delivery. This place is a scam and every location in this area has a 2 .5 review. Don't shop here!

Stopped in window shopping; staff wasn't detectable until about 10 min into browsing. Asked about…read morethe type of furniture we were looking for. Definitely no pressure but also not much presence when we had questions. Prices weren't actually value and assortment was what we thought it would be. Well let me explain that, assortment was decent, just not what we were looking for. Not much on discounts as some other furniture stores we looked at.

Value city furniture are thieves. I paid in full for furniture and didn't even receive it. that is…read moretheft! now you can't get in touch with anyone to file the claim

Service was fantastic!! Randy was a wonderful sales man!! We are so excited for our new mattress!!read more

We walked in not knowing what to except but we learned a lot. Vince helped us today & he couldn't…read morehave done better. He was so knowledgeable & patient. We learned you shouldn't just lay on any & all the beds. You can get what they call bed drunk. You start forgetting the difference & they start clashing together. He helped us narrow it down to two beds && we finally picked & ordered our first Tempur-pedic mattress. Free delivery & set up. Can't wait! Plus they even price match. We thought that was great. Financing is great & interest free. That's always nice. Oh & their bathroom was clean. That's always a plus.

My 80 year old Mom needed a new bed. We decided to try Sleep Outfitters. We worked with Caleb…read more He asked my Mom some questions and was able to find the perfect mattress for her. She purchased it Monday and it was delivered and set up today on Wednesday. It is an adjustable bed so it will make life a lot better for her My Mom has never had a new bed, she is so excited and I am so happy for her. Caleb did an excellent job and I cannot recommend this place enough. Easy to work with and fast delivery!

We made a purchase at this Sleep Outfitters location about a month ago. The showroom was clean and…read moreclassy! Caleb was very personable, knowledgeable and patient with us. Our order was delivered on schedule without any fuss. We were super impressed to have received a personalized (handwritten) thank you card from Caleb! (It's so rare that businesses follow etiquette standards anymore.) More importantly, thanks to his informative help, we've been sleeping comfortably again.

Nice place and lots of furniture for all your needs…read more Looking for furniture with leather material found a few e we're interested in. Prices weren't actually value substantially higher then other furniture stores and discounts were a bit more complex then other stores. Their saying is the more you spend the more you save. They gave $100 off per $1000 spent but marked furniture at $1999 $1 short of the next $100 so it does accumulate as you buy more to get that next $100. Nothing for a few bucks to get the next tier of a discount. So it came to 10% which most other stores were 14/15% if you took financing. Nice staff not overly pushy and did answer all our questions and showed the actual design. His name was Joel, nice salesman.

Their prices are extremely high and I mean extremely you can get the same exact thing if you go on…read moreover to Louisville.

Unfortunately/fortunately this is the closest Macys we have to us as my wife loves this store!…read morePlenty of options for everyone. Toys'r'us inside for the kids with a Starbucks inside for the parents to drink as they sit or as they browse. Shop for deals for the next great addition to your closest!

I can't speak about the store itself other than the staff were super friendly and helpful when I…read moreneeded to change my clothes after my interview- thank you!!!! But this is for the Starbucks- oooh fantastic The young lady was wonderful and slayed out drinks! Thank you so much!!! You're a gem! And one of the best brown sugar shaken espressos we have had period!!!