Had a really good experience from the showroom to delivery. Salesman provided good detail that help…read moreme make an informed choice. Delivery was on time and crew were respectful of my space. Best of all had a good night sleep

He did a good job explaining the difference between the mattresses. He didn't try and sell…read moresomething that wasn't needed and we appreciate that. My mom is happy with her new mattress and I have been a Verlo customer for over 12 years.

We bought a power reclining loveseat from here over a year ago and love it. Held up much better…read morethat furniture we had from other Madison area furniture stores. Staff was helpful but we kind of knew what we wanted as we had already looked online. Delivery was quick and easy. I will say that based off of our experience, my parents got furniture from here. The delivery person accidentally slashed the side with their box cutter (we think) when delivering it. They called and had a replacement within a week. My only personal wish is that you could opt to pick up the furniture yourself instead of paying the delivery fee but that's not the end of the world.

Barry was condescending in store, maybe it was age or gym clothes, but as soon as I was eyeing up a…read more$2k+ couch he couldnt wait to be nice & get it sold to me. Ordered online, took nearly 2 weeks for it to be delivered to the store. Opted to pickup the couch, but the dock team gave me 1 of 3 parts of it that belonged to someone else! It was wrapped so I couldnt tell until we got home it didnt belong with my set. The chat team said was such a hassle to get this corrected, I had to explain the situation 3 different times. Bobs finally came & swapped the parts. The couch is comfy but what a miserable experience.

Had an awesome experience at Mattress Firm this weekend. We worked with Karen who was an absolute…read moreangel and was so patient with us while we found the perfect fit. She wasn't pushy at all and made us feel super comfortable. She helped us find the perfect mattress for the right price and was seriously such a great person to work with. I couldn't recommend her more! As for mattress firm, they had a great selection to choose from. The store was clean and tidy and they found a way to help us even when they had lots of customers around.

Mattresses are sprayed with very toxic and harmful chemicals in a product Mattress Firm uses call…read moreSterifab including 3-Phenoxybenzyl d-cis and trans, Didecyl dimethyl ammonium chloride and Dimethyl benzyl ammonium chloride as part of their sanitation. These are toxic and harmful to the immune, nervous and endocrine systems and I was not made aware. The mattress is causing me serious health problems and the manager Nate refuses to resolve the issue hung up the phone on me several times. I also don't think they respect or value their employees, including demoting someone who recently lost a loved one and had to close the shop early and then punishing her for that. When it comes down to it I don't think they value, respect or protect their customers or employees when challenges arise. Mattress Firm is pretty selfish and uses thier customers and employees. I don't trust Nate either.

they had tons of great selections, and they went above and beyond with there service. They made…read moresure we were getting exactly what we wanted with an-astonishing deal. will most definitely be coming back!

Wife and I checked these guys out last weekend and feel in love with a mattress. They didn't have…read moreany remaining floor models in stock, but the owner assured us one was arriving Monday. We purchased the mattress and anxiously awaited for Monday. Monday afternoon came and I didn't hear from them so I gave them a call with the number on their business card. I reached a voicemail and left a message. Tuesday afternoon I still hadn't heard anything so I called and the delivery guy picked up. He didn't have any idea and told me I would get a call back in the morning. Wed morning no call. So I texted the number and messaged them on Facebook. I can see that my Facebook message was read. I finally received a call back from them AFTER posting a poor review. Apparently they had been away on a trip. I've been notified that my mattress did not come on the truck this week, but should be coming the following week. Almost a week later and I have not heard back from them. My wife was getting antsy and gave them a call. We no longer have a date where we may receive the mattress. We were told we will be notified when it comes in at SOME future point. If I ever get the mattress or get a call back from these guys I will update this review. But, until then, it's safe to say I have not received a mattress for the money I paid and the communication has been minimal or none from them.

We purchased an expensive Dream 2 6 peice couch as a celebration for us finally buying a home…read more After only one month of us owning this couch, the fabric has gone to complete crap. We contacted Steinhafels becuase we also puchased the warranty, and were told this is not covered. Long story short, after spending nearly 5000 dollars on a nice couch and a warranty, we only got one month of use before it had "normal" wear and tear. Do not buy anything from here unless you dont mind a "normal" lifespan of one month.

We bought a couch six years ago and it has been nothing but problems. It's supposed to recline and…read morethe brace underneath continues to break every year, and then it takes months to get that replaced. Although it seemed to at the time, it provides no lumbar support, requiring pillows. And now just today, one of the recline motors for the right side of the couch stopped working. It's been nothing but problems, and considering the ridiculous amount of money that we paid for it, you'd expect it to at least function properly. I honestly can't imagine buying another piece of furniture from this store ever again.

If you buy and have appliances installed by this two bit company you will spend $thousands of…read moredollars repairing and replacing them. I know. I did.

Ashley's delivery damaged all 6 of the chairs from the dining set that we purchased. We were…read moreassured upon sale that, were any damage to occur during shipping, Ashley would resolve it. They sent a technician who did graciously fix 3 of the 6 chairs, but for whatever reason, they left before working on the other 3. Ashley refuses to send a technician out to finish the work because we are now outside of the 1-year warranty, despite that we reported the original issue immediately after the set arrived, well within the 1-year warranty. I can't recommend Ashley Furniture given the lack of commitment to customer happiness and I personally do not plan to buy any further furniture there - practically speaking, as we are in the process of buying a new house, we will need furniture and so the cost of the loss of our business is quite a bit greater than sending a technician out to touch up 3 chairs.

STAY AWAY!!!!!! I wish I could give a zero.. I have bought furniture from them for the last 6…read moreyears... EVERY piece I have received has been garbage within the first year. Loose threading, falling apart.. and of course they will LIE through their teeth so it's not covered. Haven't even had the small sectional we got for a year.. August 2023, but of course they denied the claim, so I have to dispute it now within a certain timeframe, or it won't be within the warranty period. Its a complete joke. We have loose threads all over the couch, the pillows, the cushions, in between by the zippers, on the very bottom of the couch where the seams meet.. but the technician said it was due to a pet... WHAT PET? We have a retriever, she can't un-pull threads that were never sewn in the first place, or get to the bottom of the couch, or in between the pillows on the zippers and whatever the liar said. The lady on the phone was too busy eating her food to actually give me an answer.. couldn't understand her while she was stuffing her face.

Not a bad place to pick up some cheap furniture. Relatively decent selection of couches available…read more You can tell the staff isn't the brightest of people but at least they're not rude or pushy. Big plus is they have a layaway option.