I had my first appointment today (April 25th, 2018). I had gotten a bunch of paperwork in the mail along with a card with the appointment date & time written on the back. I was also instructed to get a CD of the MRI I had done (showing the reason I was referred to them in the first place).
When I walked in, the brunette at the reception desk did not greet in a professional manner - she did not greet me at all. She had a look of disdain on her face actually. So I say, "I'm Rebecca and I have an 11 with Darbi." "No you don't.", she says. "Yes, I do.", I say. "No you don't. We tried calling yesterday, your appointment was yesterday at 1pm.". "NO it wasn't and I got NO calls. I even have a little business care with the appointment date and time on it." Naturally I had left that card in the car (I'm disabled btw). She was incredibly rude to me. I was rude back, saying "UnF'ing'believable" on my way out to get the card. So I struggle to get back to the car and retrieve that darn card and go back in. There is another gal upfront now as well. She is Darbi's assistant. She is the one who wrote out the card and who made the app't. She DOES NOT APOLOGIZE TO ME. She proceeds to tell ME how unprofessional I was and they were not going to be able to see today or ever. OR EVER! As you might imagine, I got a little pissed off. THEY made the mistake, they had my phone number incorrect (so no one called me) and I had to ASK for an apology! she grudgingly gave me one and then repeated that they will not see me as a patient (because of MY behavior). MINE! I have never been treated so poorly in my life by a damn doctor's office. I am NOT a hard person to get along with... but holy hell these people are GOD AWFUL. Don't go there! I will be writing a letter to the Doctor (who was nowhere to be seen btw). UNF'ING'Believable. read more