Will and his crew did an excellent job of moving my 800 pound Baldwin baby grand piano in…read moreMaryville, TN. He was very helpful in telling me exactly what items I needed to prepare, and explained how we were going to do the job, since I was involved. The 1910 piano arrived in great condition at the storage space I rented. Will was very nice, highly experienced, a fascinating person with some wild stories. I would definitely use his services again!

I recently hired Marathon Movers and Construction, managed by Williams Stewart, for a home…read moreimprovement project, and my experience was profoundly disappointing. I regret to report that Mr. Stewart demonstrated a startling lack of skill and competence throughout the duration of the project. From the outset, Mr. Stewart exhibited a worrying level of incompetence. When I confronted him about the mistakes, he apologized to me about his quality of work. Here are the specific issues I encountered: Incorrect Paint Application: Mr. Stewart used the wrong type of paint in several areas, which required extensive correction. Drywall Errors: He applied an excessive amount of drywall mud, resulting in significant cracking. This not only compromised the finish but also necessitated additional repairs. Unnecessary and Unfinished Work: Mr. Stewart filled holes in walls that I had not asked him to address and then failed to paint over these areas, leaving them in an unsightly state. Lack of Preparation: He neglected to tape off areas before painting, leading to paint splatters on surfaces that were not intended to be painted. Additionally, he spilled stains on the wooden stairs outside my house and did not tell me about it. This lack of attention to detail caused more unnecessary work. Inability to Use Basic Tools: Shockingly, Mr. Stewart struggled with using a circular saw properly. His incompetence extended to cutting the carpet too short, forcing me to order a specialty bull nose to cover the exposed edge. He also cut the trim and the tongue-and-groove boards poorly and left major errors that all had to be replaced. You can see in the pictures attached that he tried to cut a piece of trim in half in order to trim a pocket door where it closes. He cut the trim with a circular saw, clearly did not know what he was doing, and cut the pieces in two different sizes. General Incompetence: Throughout the project, Mr. Stewart displayed a troubling lack of basic construction skills, resulting in numerous mistakes and substandard results. Additionally, he unplugged the cord to my deep freezer, causing me to lose about 50 lbs of deer meat in the freezer. Missed Deadlines: Mr. Stewart worked so slowly that he blew the deadline we set, resulting in significant losses not only in money and materials but also in precious time. The delay was entirely avoidable and added to the overall frustration and dissatisfaction with his service. In hindsight, I should have been better at inspecting his work, but I did not feel I should have to babysit an experienced contractor. In summary, my experience with Marathon Movers and Construction was extremely unsatisfactory. Mr. Stewart's dishonesty, lack of skill, and numerous errors made the entire process far more stressful and costly than it should have been. I cannot in good conscience recommend Marathon Movers and Construction to anyone seeking professional and competent home improvement services.

Company was great to work with. Scheduled online. Prompt and on time. Completely kept up to date…read moreon arrival so I could get to home to let them in. Pleasant. Would use again.

The service was great, and my pet stained carpet in my basement looks 100% better!! They even…read morevacuumed my stairs as they were leaving so that I wouldn't have to!

My sister recommend them for our AC leak and this company is extremely professional and friendly…read moreand efficient

If I were you and needed services from ServPro Kingsport/Bristol I would definitely reconsider…read moreusing them. We had to use them for a sewage backup in the basement of my moms house that I inherited. And they gave us a quote of 2500-3000 for the work. They came out and did the work and saw the damage and still gave us the same estimate. They left after the work was finished and we had to chase them down for a bill. Once we received it the bill went from 2500-3000 up to almost 4700 with no call or explanation from them. I've been in retail and sales all my life and you NEVER jack a bill up $1700 without calling the customer and saying hey once we got started this, this and this happened and this is why the estimate is off so much. You don't just do the work with no communication and expect the customer to just pay that with no explanation. I'm sorry it doesn't work that way if you ask me. Once questioned they said well, we're sorry we were off so much on the quote but it is what it is. No, it isn't what it is. You make an agreement with a customer and you stick to it or you contact them and explain why you can't before you do the work. They also charged us for hauling off old carpet and doors, frames etc which are still sitting in my house and thrown in the backyard. If I had read some of the reviews about their company I would have never gone with them. The guys that did the work were very pleasant they just did not do good work. The people in the office well they just laughed at my husband when he was just trying to gain some understanding as to what happened. They laughed. They're lack of professionalism is laughable. It's pretty much nonexistent. And I think from a so called professional they should be a little bit closer to their mark than being $1700 off but that's just me! Still working with their corporate office who is also upset with their "customer service" and they stated that Servpro of Kingsport/Bristol has 5 days once the formal complaint is received which will be today to resolve the issue entirely or they will have no more business sent to them until it's done. So, fair warning if you ever need any work from their kind of company in the future be very careful! I only gave them one star because I had to in order to post the review. These guys are a JOKE. And I would never recommend them! One of their employees has even been harassing me online after seeing the bad review I left. I have the screenshots to forward on to that joke of a company too. We have contacted a lawyer. We will pay what we owe even though it's half ass work, but not $1700 over! Not a chance Servpro Kingsport Bristol.

they never showed up., they give me a day and time but never showed up, so there is no seriousness…read moreat all

From the owner: home builder and remodeling professional let us know call or text for any jobs, drywall flooring…read moreplumbing painting tile, exterior we do Deck porch siding Roofing gutter fancy block Breck garden trees services( license and insurance

10/10 recommend. Junior does a phenomenal job. He listened to our wants/needs and exceeded every…read moreexpectation. He works hard and gets the job done. He made sure we were happy every step of the way. He ran everything by us before doing it. He was open to ideas and never made us question his abilities. He took our vision and made it a reality. Our basement was never finished when the house was built. It was just concrete and blocks down there. He came in and created a beautiful family room where we will make memories for several years to come. This was so special to us and it would not be possible without Junior. We will definitely hire him for any future needs. Thank you, Junior!!!

From the owner: We specialize in all remodeling, construction and custome decks. Call today!read more