This shop is absolutely the best with European cars. They were able to get our vehicle in right…read moreaway, with an appointment that was good for us. Our VW had an AC issue. Another shop, that is very trustworthy, suggested to bring the VW here to have the problem resolved. They were able to diagnose the issue and fix the vehicle within a reasonable amount of time. They use only high quality OEM parts. They are very open and honest. No hidden fees and For the work they did, this was a very reasonable repair. They are also some of the nicest and easiest people to work with. J. Arndt

Best auto shop ever? 100% true if waiting room comfort is one of the criteria. I have never seen a…read moremore AWESOME waiting area in my life, filled to the brim with nostalgia and curiosities for anyone, but particularly for those who grew up in the 80s and 90s. There are around 8-10 arcade cabinets and pinball machines lining the walls, all free to play, as well as retro consoles like an NES and Sega Dreamcast built into back hatch of a classic car. If you are just looking to relax, or get work done, there are couches, easy chairs, as well as a table with comfortable stools and chairs for working. Maybe best of all.. Free snacks. There was a basket of various chip and cookies bags, and a mini fridge of drinks. While all of that is NOT the main focus of why you are here, I appreciate the acknowledgement that, this part of life is not everyone's favorite thing. So making the customer as comfortable as possible while they wait, and not nickle and diming for things like playing a game or having a snack is a testament to that customer-centric focus. Anyway. Car stuff. You can tell these guys love working on cars, and that's the reason for them being here mainly while being able to make a living. The reason for my visit, is I had just recently bought a Volvo s60 PHEV and wanted an independent inspection before committing to keep it. Volvos, especially those with a hybrid system, require a trained eye so you can't trust just any shop to evaluate. Twin City Euro has at least 1 certified Volvo tech on staff, and were able to schedule me within my purchase window, so I came to them. They did a full evaluation of my car, and helped me notice a few relatively minor cosmetic things I had not seen at first (but didn't ultimately affect my purchase), including the most minute of windshield chips... which caught now can prevent a crack later (and be serviced by the place I purchased it free). Of course, they also took it for a drive and put it through it's paces mechanically, and checked for ongoing proper maintenance, ultimately giving it a clean bill of health. It put me at ease, and also made me know, I have found my shop of choice for when I need maintenance or repairs on this vehicle. I'll be back, and would recommend other European car owners look into them for their maintenance and repair needs.

We love Dan and his crew because they will do right by you and tell you honestly what needs to be…read moredone now and what you can wait on and deal with later. They work hard to build long term relationships of trust -- to the point where I've left my car with them for "do what needs to be done and tell me what I owe you". PS Hartley is the office dog and she's a charmer.

The most honest repair shop I have ever been to in my life. I've tried various repair shops in the…read morearea only to have issues in different forms. Never from saddlers.

I've read some of the Reviews! 1.) of course prices are going to be higher to defer the cost of…read morerunning a business. 2.) they've always been transparent with me about it you have a warranty take it back to the dealership 3.) any and all repairs they have taken pictures, and showed me or let me come into the repair area and showed me. 4.) always given me suggestions and let me decide if wanted to proceed with the repairs 5.) just recently had my Traverse LT 2019 in for a Shift/Park issue gave the go ahead to replace, when it didn't work! The mechanic was honest enough to say something maybe is secondary to it explained to me which was good to go! 6.) I know without a doubt! The dealership would have charged 1,000.00 or more just to fix it & the same price again if it didn't fix it the first time! All I'm saying is do your due diligence and if you're not satisfied with what they say? Just leave! But they have always been straight with me! Especially Adam! Been going there since the late 2000. My rant is over! Good job Adam & the guys working there!

Failed state inspection for bad ball joints - fair enough. Also told me one of my back up (reverse)…read morelights was out. Quote for repairs: $1,700 to replace the ball joints and alignment - $44 to replace the back up light bulb. What I paid: 1.) $8 for 4 led bulbs on Amazon and 5 minutes to replace both back light up bulbs 2.) $532 at a shop in Statesville NC to replace the ball joints and alignment.

A big thank you to the staff at Triad Auto! It was refreshing to have a positive experience with…read morean auto repair shop. Not once did they try to upsell me on services that I did not request. (Wiper blades, cabin air filter, or headlight fluid - haha) As a woman, I have always been weary to take my car in for service due to poor experiences at other places in the past. Thankfully, my husband remembered the great service he received from Triad Auto about 20 years ago. My computer / dash on my Honda needed to be recalibrated and that was exactly what was done along with a state inspection. They were reasonably priced and super fast. I neglected to make an appointment in advance but they were still kind enough to squeeze me in and get my repairs done in record time. Make sure to call in advance to make an appointment. Save a little off the top by paying in cash. Great staff and fantastic service. Thank you.

quick and easy and priced very fairly - changed oil and checked all systems - did not any items to…read morebe fixed that didn't need fixing - I trust them completely

My wife and I recently had our Sequoia repaired by T-Specialist. The repair was semi-major and went…read moreperfectly. Roger is a straight shooter and knows his Toyotas. He was able to get us back on the road in a few days. In the current car market, it's important to make used cars run as long as they can and T-Specialist does that with OEM parts and quality work for a fair price.

A mechanic who retired and took care of my two vehicles for many yrs. He recommended Toyota…read moreSpecialist, and I was very happy.....honest, excellent service, and reasonable price. He KNOWS Toyotas, excellent service.

These guys fixed the muffler that was falling off of my car, but it kept making noise that we…read morecouldn't figure out. They spent the time needed to identify the problem and fix it. Highly recommend

The owner is incompetent and dishonest and takes advantage of the customers. He is very rude and…read moredisrespectful will never recommend anyone he wanted to increase the price after he damaged the bolt on my vehicle then went from $400 to $575 because he lacks knowledge as to how to remove. He's knowingly customers will not see the proof of what he's done. Customers may not see it till too late. This Place is a waste .

I have had a great experience w/Flow Lexus of Greensboro with our recent car purchase for my wife…read more No intention of buying another new car until next year. Then my wife meets Miss Jo at Flow VW while helping my niece with her car search. She sees the Atlas. History made. After meeting Miss Jo and her team, we found ourselves new owners of a new VW Atlas. We could not pass up on this quality opportunity so we pulled the trigger now instead of waiting til next year. I was impressed how Jo expanded her team and introduced us to the Service Manager: Donovan. Donovan answered all of my technical questions promptly. In my business, I have to trust my Maintainers! We are so thankful to extend our relationships with the Flow family. Ian at Flow Lexus and now Miss Jo at Flow VW. I have no reservations sending my niece to any Flow dealer based on how we have been treated. The car business is tough and sometimes stressful.

I'm writing this on behalf of women in my family because the way they were treated at Volkswagen of…read moreGreensboro was completely unacceptable. Based on their experiences, there was a clear feeling that women were not being treated fairly or with the same respect they should expect from any dealership. They felt they were being overcharged, given misleading or conflicting information, and spoken to as though they wouldn't understand enough about their vehicles to question what they were being told. When they did ask questions, the experience only left them feeling more dismissed and taken advantage of. Women should not have to bring a man with them to a dealership just to feel confident they are getting straight answers, fair pricing, and basic respect. Yet that is exactly the impression these experiences left on our family. If you are a woman considering doing business here, I strongly recommend getting a second opinion, requesting every quote and recommendation in writing, and verifying the information before paying for anything. Our family has lost trust in Volkswagen of Greensboro because of how the women in our family felt they were treated. Customers deserve honesty and equal treatment regardless of gender, and based on our family's experiences, that is not what happened here.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.