I made an appointment online to get contacts. I arrive to the location about 20 minutes after they…read moreopen and am immediately greeted by multiple employees. I mis-scheduled an eye exam when I just need to get contacts with a simple check to make sure they were good. The two ladies at the front were very understanding and helpful. The optometrist who saw me to double check my prescription was still accurate and that my contacts were a good fit was very nice and patient. As I'm walked from one side of the building we're the eye appointment rooms are to the other side where the contact lenses area is employees that were not even assisting me with my appointment greeted me and asked how my day was going so far. I was a bit taken aback with the friendliness of the staff. This was my first time visiting this location. Finally I'm checking out with an employee at a desk location. She was very friendly, positive and professional. We was helpful in offering memberships deals that would save me money in the future with my eye glasses and contact lenses. She was asking about if I had weekend plans and was genuinely engaged in the conversation with responding all while checking me out efficiently and quickly. This was a really great experience and this staff works well together as a team and really puts the customer first. Go to this location is you want a great and professional experience.

The positive reviews on this place are either fake or very old! Be warned! This is the Walmart of…read moreoptometrists! Twice (months apart) this place cancelled my appt and asked to reschedule because they didn't have an optometrist. Pitiful! I will never consider this place again.

The staff is always welcoming and once your appointment time arrives, it's amazing how efficient…read morethe team is getting you through. The technology is amazing.

Avoid at all costs. The Doctor couldn't even come close to getting my prescription the first time,…read morethus I had to go back. The second one got it right. Then their prices are highway robbery. They charge a premium contact lens fitting fee which is a joke as they do nothing but give you a pair of trial lenses. On top of all this is the bait and switch they pull on the brand of contacts. The trial lenses that I got were not the same as what was out on my prescription. Surprise surprise what they put on my prescription was much higher priced than what I was given with trial lenses.

This was my first time to visit. The reason I came here is because Dr. Fowler moved here from his…read moreWalmart location in Crestwood. His exam was very through and this was my post Cataract exam. The office is well equipped and very clean. The staff is friendly and very helpful.

Go elsewhere!!... Was left waiting for 3 months for my glasses that never came. Countless supplier…read moreissues were brought up and they kept saying that my glasses would arrive soon. News flash... they didn't. In these 3 months I've gotten into a car crash driving at night because I didn't have my glasses and have now almost made it through my entire senior spring semester of college without glasses, often times sacrificing my learning because I couldn't get a seat close to the front and couldn't see in the back. After all this they would not comp me a pair of glasses while I wait to go to another company. So this will now be 4-5 months without glasses. Go here if you're fine with sacrificing your time, quality of life, and safety!

What a disappointment and surprise to find out East End has closed. I was a patient of the Kerns…read morefor 8 years. I wish them well and thank both doctors for the years of wonderful care.

This business is now closed, they gave no notice to any current patients. I had been receiving…read moreconfirmation emails and texts for my upcoming appointments and when I showed up for the appointment there was a sign on the door saying they're permanently closed. Disappointed.

Stacy is my go to when I need an adjustment on my glasses. Every time they are needing an…read moreadjustment we drive all the way from Middletown to have her take a look at them. She is so good at adjusting glasses and she's such a pleasant person. She remembers me and always knows exactly how I like them to fit. Stacy, Thank you!

I had great service with LensCrafters. Kendra was excellent in explaining the various options…read moreavailable for my glasses & made excellent recommendations. She was very knowledgeable. The different options can be a bit overwhelming & confusing. This store is super friendly, provides excellent customer service & is well versed in the "various options & explained them to me in detail." I really appreciated that she took the time to go into detail. Never experienced such good service in selecting my glasses. Everyone is very professional & friendly.

Great phone customer service support when I called around for more information. My exam went well…read moreand all staff members were very nice. The fees here are better than other places; especially the optomap/retinal scan which cost less than at Gaddie's. The facility could use a good carpet vacuuming and wash, maybe new paint but overall I would come back to this location.

After 5 trips, 2 different optometrist and a ton of my wasted time - I had to return the glasses…read more Not sure what's up with this place, but they don't seem qualified. How could you make to unusable pair of glasses made with the exact opposite prescription from what I came in for? Complete waste of time! Go anywhere else besides this joke of a company!

These are the most unprofessional people I've ever experienced in a healthcare setting. They are…read morealoof, rude, and inept. The tall curly headed flake that does pre-exam tests made measurement errors resulting in a wrong prescription that caused eye pain for two weeks before an exam at another company corrected the error. The staff and leadership at this company do not match the slick new façade of the building. The only way a professional office could be this bad is through a void of local leadership. There are half a dozen excellent options within two miles of this place. Pick one and save yourself the experience of meeting these people.

If you have Keratoconus like me you need to see Dr Ensley. My Scleral Contact Lenses are literally…read morelife changing after decades with gas perms. Dr Ensley is amazing.