Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick and showed experience dealing with these combo units. Would recommend. read more

I'm submitting five star now, without having used Derricks before, simply for the number of referrals my handyman and appliance co have recommended them to me. I currently have two appliances that have already been looked at by my regular Handyman and in each case he was able to do a quick fix but referred me to Appliance Repair for true fix. read more

Chris came out to fix our Whirlpool washing machine that was refusing to agitate or dry and found that a new gearbox was needed. He returned with the (very expensive) part and got us going again in the washing department. All is now perfect and we are happy with his service. Chis was on-time, very friendly and efficient and provided an accurate estimate. I took his business card and stuck it to the wall next to the washer/dryer for future reference. read more

Thank you for providing professional service being prompt and most of all friendly. Shout out to Chris whenever I need any of my appliances serviced he is the man to call he was on time, knows what he is doing. Thank you, Tracy, for confirming all my appointments. My Maytag front loader is back in action. Thank goodness Sinia read more

This review is long overdue. Chris come out to our place to repair our LG washing machine gasket. It seemed like a small job but turned out to be a little more than expected. Chris has a solid presence. He is helpful and competent. I wouldn't hesitate to call Derrick's Appliance again for our next fix. read more

Chris (the owner of Derricks Appliance) made a house call at our place to replace a Dryer valve leak. The repair went efficiently and competently and was worth every penny. I have added him to my Appliance service contact list and wouldn't hesitate having him him stop by if I ever needed an appliance serviced again. Wish I had found him earlier instead of living with this issue for so many years. Tracy was helpful on the phone as well. read more

Derrick's Appliance - Electrolux Dryer - Appliances & Repair Near Me

I am having trouble getting in contact with them for a new repair. The phone message seems to be out of date. Chris has fixed our oven and washing machine. He does great work! I hope they are still in business. read more

Dryer wasn't working. Chris came out. He was on time. He found the problem. He fixed the problem. Fees were reasonable. I am not sure what more you can ask for. Ben F Tarsitano read more

I was having problems with my refrigerator. On May 25th Chris from Derrick's came to my home, on time, and evaluated the issues. He fixed it in a short time, explaining his procedure to me. He quoted a price, including labor, in case it was also going to require a new thermostat. The price charged for his work was very reasonable. Overall an extremely satisfying visit and my fridge is in a much better mood. {:^) read more

Chris with Derrick's appliance just came by. Within a few minutes he identified the problem why my wash machine was no longer working. He was able to fix it within the first 1/2 hour of his visit. He was very knowledgeable and courteous. I highly recommend this company and certainly will hire them again should the need arise. Michael read more

I want to give a shout out to Chris at Derricks Appliance Service. He found the control board in my old dryer was bad. He found a site where I could send the board in for repair. After he removed the board he noticed a bad solder joint. He spent the time and soldered it back together. My old dryer works because Chris went the extra mile! Thank you Chris and Derricks Appliance Service! read more

Chris at Derrick's Appliance was great! He fixed our washer after another repair person said it "was toast... unfixable". Chris is very personable, an excellent communicator, focused, determined and knowledgable!" I highly recommend him! read more

I was very pleased with the refrigerator repair experience that I received from Chris from Derrick's Appliance. The office called beforehand to confirm my appointment and Chris arrived on time. He spent quite a bit of time for the diagnosis and his advice seems right on. Same good experience when he returned to put in a new board circuit board. I highly recommend him. read more

I really liked working with Chris. He was knowledgeable, friendly and did great work. I also liked that he was able to text with me about arrival times, etc. Would definitely recommend. read more

5 stars? I'd give Derrick's Applicance 10 ********** I had called another appliance company before Derrick's Appliance and they said they couldn't fix it and I'd need to get a new refrigerator. I had a hunch the guy didn't know what he was doing, so I called Derrick's Appliance and Chris, the owner, came out and fixed my refrigerator. I will call Derrick's Appliance first from now on. Great service, great price and trustworthy. read more

Chris was awesome to work with. He diagnosed my freezer repair quickly, ordered the parts and returned a few days later to complete. He is a very busy guy so you may need to be patient to get on his books- but he's very much worth the wait. Also, he unclogged the lint from my dryer, leveled the feet and vacuumed the whole drum out. It works amazingly well now! I'm a happy appliance owner again! read more

I have used Derrick's Appliance for years, with both the previous owner and the current owner. Always dependable, and issues get fixed the first time correctly. Chris is the current owner, he is booked out a few weeks, but it's worth the wait. (Any business that is good will have some wait time, especially now!) I trust Chris with any appliance issue that comes up, and thank him for always coming through with solving problems! read more

Highly recommend Chris and Derrick's Appliance. Getting in touch with an actual human after our washing machine started leaking around the New Year's holiday was tough, but Chris replied promptly here on Yelp and I got an appointment 10 days before anything else I'd found available. Chris was on time, diagnosed the problem quickly and even pointed out an additional easy fix that'd get our clothes washed better. He talked me through the process, answered the questions I had and was all done in maybe 45 minutes. All for what seemed a very fair price, and our washing machine is back running at full tilt getting my kids' clothes clean again. God forbid any of my appliances crap out anytime soon, but I'll certainly call Derrick's Appliance if it happens. read more

This is about the 4th time I've had Chris come over to fix something for us. Every time has been just awesome. Always comes prepared with required parts, and fixes are quick. read more

We have been working with Chris for over two years. Chris is the best we have ever worked with in Santa Cruz County. He is honest, trustworthy, and prompt to support any appliance issues in your home. read more

Chris came out to fix a minor broken part on our clothes dryer. Came when scheduled, installed new part, charged me about the same amount for the part as I would have paid to order it online. Couldn't be happier. read more

We called Derrick's to come help us with a minor problem that was actually caused by another company's repairman (I had wanted to use Derrick's then, but they were extremely busy). Chris was able to come out fairly quickly, and he was extremely nice and efficient. He corrected the problem and made sure that we were happy with it. Definitely recommend! read more

Chris was great, he got my part orders fast and installed for a malfunctioning digital board on my Dryer quickly and he did it for half the price that Sears quoted me! He was super friendly as well and answered my calls and questions promptly. I now feel like I know who to call if I ever had any appliance issues again- thanks Chris! read more

Called several appliance repair companies and Chris from Derrick's was the first to call back. He was able to get me in the very next morning and arrived exactly on time. He was able to quickly diagnose the issue with my gas dryer and fix it same day. He was excellent to communicate with and friendly. HIGHLY recommend using Chris at Derrick's appliance for all your repairs! read more

I manage a mobile home park in Santa Cruz and we have used Derricks Appliance for all our appliance needs for many years now. Chris, the new owner, is very honest, prompt, courteous and professional. I am very impressed with his knowledge and ability and I will continue to call on him for all my appliance repair needs. read more

Talk about customer service! Called me back with in a day and talked me through the issue over the phone. My oven that wouldn't heat up now does and I am so grateful. Thank you! read more

I have been a customer of Derricks Appliance for years. I met the new owner Chris and he was very nice and knowledgeable about my two appliances that needed fixing. He got both fixed that day and my house is up and running again. Chris also gave me a great tip on keeping my dishwasher free of hard water deposits.... Dishwasher Magic. I bought some at ACE and WOW did it clean out my dishwasher. Thanks Chris! I hope we don't have to call you anytime soon, but if something breaks, you'll be my first call. read more

I highly recommend Derrick's Appliance! Our higher end dryer started squealing terribly and Chris was able to quickly diagnose the issue and had the rollers and belt replaced with new parts within an hour. He was prompt, courteous, and did an excellent job at a very fair price. We will be using Derrick's for all of our appliance repair needs moving forward. read more

I've read both negative and positive reviews and decided to give Derrick's a call in hopes to get service on one of our oven burners. I called and left a voicemail and received a call back within the same day! Chris the owner informed me that he didn't service my area; but was polite, informative even took the time to briefly discuss what was going on with my burner and then referred me to someone in my local area. Great customer service! read more

Very disappointing experience. our dishwasher needed repair, Derricks was in our network for our home warranty policy. When they showed, they worked for 2 hours, claimed it was fixed. Then less then a week later same problem, it took them more than a week to even call us back and only then after we complained to the warranty company. They never showed for their return appointment. So now we are using another company to complete the repair. read more

Derrick's Appliance had better things to do. I created a drip at the bottom of my dishwasher by poking to see if there was a dead rat at the back of the dishwasher. Unable to remove the dishwasher or to repair the drip myself, I contacted Derrick's. It took Mr. Derrick five days to return my call. Then, upon hearing that there might be a dead rat involved, he said he would not come out. I was flabbergasted! I reminded him of all the good reviews, but all he would do was suggest someone else to come out. Given the number of days it took Derrick's Appliance to return a phone call and the owner's refusal to come out, I can understand why some of the more recent reviews are highly negative. read more

Years ago I had a home warranty program. Things were breaking down left and right. The service sent out a lot of really sketchy operations- people who didn't show up, when they did, they were late... sometimes days late. When they did show up often things weren't fixed right. Then there was the day that Glenn of Derrick's Appliance showed up like a knight in shining armor. I have not used another appliance service since. He is timely, will try his best to squeeze you in when there's an emergency, he's honest, flexible, clean, and professional. I'm very happy with Derrick's. read more

Glenn was polite and punctual! He made sure my washing machine was spinning correctly, he changed out one part, then leveled and balanced my machine. What a difference! I would recommend Glenn to any family member or friend needing an appliance repair. He really knows his stuff! read more

When my older washing machine broke, I called Derrick's Appliance Repair. Dealing with the owner Chris was easy from start to finish. He was professional, knowledgeable, timely, reasonably priced and brings great customer service! What stood out is his professionalism and repair knowledge. He took a few minutes to investigate then showed me the parts and gave detail to explain the problem. He ordered parts, returned a day later, fixed the machine very quickly and handed me a receipt. Two months later... and my machine still works great!! I've called him for other repairs in the past and will call him again in the future if needed! read more

I have used Derricks Appliance a couple of times now and both times they were super responsive. They were able to come out within a couple of days AND fixed my issues quickly and professionally. read more

Called on a Sunday night and left a message. I got a call back at 8am Monday morn to set up an appt to fix my dryer. The first available wasn't until another week. But I appreciate the quick returned call and effort to get me appt. Unfortunately bc I needed my dryer fixed sooner rather than later, I had to go with another company. But again, I appreciated Derricks quick response to my call. read more

Chris was great! Showed up on time. Fixed a glitch on our dishwasher. Very reliable! I will definitely call him again!

I called Derrick's after another company gave me an outrageous quote to fix my dryer. Chris took the time to call me back, talk me through the likely culprit, and scheduled an appointment. It took a few visits and replacement parts, but he didn't give up until the dryer was fixed. Incredible service, integrity and value. I will call him again and recommend anyone living in Santa Cruz call him as well. read more

Heard about Derrick's Appliance on Nextdoor. Couldn't be more pleased with Chris. I almost hesitate to add to these great reviews because he may get so busy that he won't be able to come right away when I need him. I actually offered him more money than he was charging because he charged me less than his stated rate since he had to leave and come back to get a part. And when I offered it to him he tried to turn it away! He's definitely a good guy and knows what he's doing. read more

Derrick's Appliance was prompt, professional & got right to the issue- putting in a new motor - for a now functioning freezer ; clean & without complications = 5 stars . read more