Carlos is a lifesaver! Our fridge stopped working and within an hour after calling him, Carlos was at our house diagnosing the issue and beginning repairs. He was professional, efficient, and affordable. Plus, Carlos is an all-around nice guy. I feel confident saving his phone number as my go to Appliance Repair in Santa Cruz. read more

Carlos came right over and fixed my Bosch dishwasher. I recommend him for making quick work of a perplexing problem. He even showed me how to fix it myself. read more

Putting aside the fact that it was the morning after Christmas and they called me back around 9:30am(thank you!), but they were also able to get me in later that same day. Phone call was followed up by an email, and as promised, the tech called me around 20 minutes before he arrived. Ethan, the tech, was knowledgeable, personable, and kind enough to walk me through the process and answer my questions. Ethan was prepared to do the repair during the same visit, and and left me with a few tips on how to maintain my dryer over time. When it comes to customer service, this is what homeowners hope for when they let someone into their home, and I wasn't disappointed. read more

The most unprofessional encounter of my life. Carlos confirmed TWO appointments to fix my dishwasher and microwave. He did not show up to either appointment without a call or message.to inform me that he wouldn't be there. Why not just say you aren't interested in the business? My precious time and effort spent taking a day off to make the appointments to have him not show up is not acceptable. Please listen to me and DO NOT use this clown. He doesn't even have the courtesy to show up let alone help fix your appliances. I also sent him photos via text with model #s of items needing repair. I called to confirm the second appointment I made and his response was "I'll be there it's on my calendar." He was a no show, again. Loser. Please find a different service. read more

Carlos arrived exactly on time to diagnose problem with my refrigerator. He tried to reset it, but when that did not work, he had suggestions and suggested I call the manufacturer since it could be under warranty and then get back to him. I was totally surprised and touched when he would not charge me for the visit. Such honesty and kindness is very rare these days. I will definitely use him in the future. read more

Two no-shows. First time I called multiple times to check status before asking to reschedule after 3.5 hours. Second time I called the day before to confirm. They didn't show, again. I spent five minutes on YouTube and fixed the appliance myself with a $13 part in stock down the street. read more

I am very pleased with their service. My LG Dryer was making a horrible screeching sound and not drying cloths too well. I called Appliance Home Repair based in Torrance, CA (310) 872-9733 on Monday and they scheduled me for the next day. Steve showed up as promised and got straight to work. All the rollers were in bad shape. Steve replaced all the rollers and cleaned out the interior & vent where dust/lint Bunnies were multiplying. This was a back breaking job as he needed to remove the weighted top, front door panel and very large drum. After replacing all the rollers and cleaning the interior, he had to re-assemble all those heavy parts with sharp edges. I watched several You Tube Videos about Dryer Repair and thought about I or my husband fixing the dryer ourselves. The thought of being in traction for a few weeks nixed that idea. Steve did an awesome job and we are grateful. read more

Excellent! I have a very old O'Keeefe & Merritt stove. The pilot light in the oven wouldn't stay lit because the thermocouple was bad. Because the stove is so old (almost 65 years old), this is now a specialty part - about $500. Carlos removed the part, heated and cooled it several times to knock the blockage out, and replaced it. It works perfectly! It would have been much easier (and more profitable) to have just replaced the part, but Carlos spent time and energy fixing the old one. I was very impressed. Carlos was very professional and friendly. He was done in 30 minutes. I will always call them when I need repairs on my appliences. read more

Appliance Home Repair - Appliances & Repair Near Me - Watsonville, California

Our Viking refrigerator stopped working. Carlos came over quickly and diagnosed the issue, it needed a new inverter. After the part came in, Carlos fixed it right away and our refrigerator is working great now! One of things that stands out the most about Carlos was his communication, promptness, and transparency. He was very clear and upfront about everything (i.e. what he was testing, how much the part/repair were). There were no surprises. Carlos was very personable and pleasant during our interactions. He also followed best practices around Covid-19. read more

Called for service on an LG dishwasher. Totally unprofessional. Left without doing a bit of work. Absolute waste of time.

I am not going to give this company a rating at all and I hope people read this and don't use their service. We had a service tech come out that was referred to us by LG to fix a problem we were having with our washer making a rattling sound. He acknowledged the problem, but the diagnostic test he did didn't provide him with a problem. This he said 'happens all the time'. But how's a company referred to by LG allowed to come out and not fix a problem and charge the customer (us) $85 and not repairing the washer! All he said was 'call us if it gets worse'. In the past service repair people have always charged us the service fee but the charge was always applied to the repair and in that case, the repair service referred to by LG didn't do this. This is just wrong! read more

My Samsung Dryer suddenly stopped working. Went on Nextdoor app to get recommendations from my neighbors. Got several numbers but either too busy, no reply, no answer, didn't work on samsung, and earliest appt was weeks out! Finally another appliance company said "call Carlos! here is his #." I called Carlos, he said he could come over in 30min, literally an hour later he came on time, took my dryer apart, replaced what needed to be done (explained what the problem was), and boom working dryer! So happy to have found him and saving his number for anything appliance related. Zero complaints. I cannot believe how easy & prompt that was. read more

Wow, what a great experience. I just had the privilege of having Carlos Martinez come out to the house to assess our old washer, which wouldn't run. Carlos was very kind and courteous. He came out within 24hrs of my call. Very quickly he assessed what the problem was and gave us our options. Carlos took the time to explain and educate us. He was very honest and trustworthy. Prices were very fair. Thank you, Carlos. I STRONGLY recommend Carlos Martinez and All State for your appliance repairs! read more

I called Carlos late afternoon because our dryer was making a loud screeching sound. Our washer and dryer are outside and the loud sound I'm sure was disturbing my neighbors. He picked up the phone and was able to make an appointment for the following day. We were thinking of trying to fix it ourselves but watching YouTube seemed way too complicated and out of our skill set. He asked the model and had all of the parts with him. He fixed our dryer and replaced some other parts so it would last longer. He saved us so much money! I will for sure call him again for any appliance repairs. It was so great that I had called him one day and the very next day my dryer was fixed. What a huge relief! read more

Just called Carlos for a problem with a very old stove. He talked me through the repair on the phone instead of charging me money. Very knowledgeable. Highly recommended!! read more

My husband and I were able to determine that the drain pump on our LG washing machine was broken. I called around to various other LG washing machine repair places. One place in Santa Cruz required a "deposit" before coming out and they had a two week wait. Two other places never returned my call. I am very happy to report that Carlos got my LG washing machine drain pump installed in thirty minutes. Carlos had the part in his van. I explained what seemed to be the issue and when he took the panel off the machine, the pump had a piece broken off. I am extremely happy with Carlos's workmanship and friendliness. I even texted my neighborhood friends since they could not recommend a repair person. I have had issues with my Miele dish washer. Carlos will be the first person I call when I have another issue with it. Thanks again Carlos. read more

My GE refrigerator was not keeping temperature; the freezer was fine but the refrigerator was not. Carlos-Jr. came over diagnosed the problem as a malfunctioning cooling fan. He ordered the replacement part and came back to do the repair. He was very knowledgable, courteous and went straight through the repair no mistakes, no mess, fairly fast and my fridge was back in order. Total cost for parts & labor total was very reasonable! Nice, easy to work with, professional crew ... will definitely use them again when needed. read more

Carlos responded same day. Did an excellent job! Will definitely use them again- DKH

Carlos is amazing! He has helped me keep the appliances in good working condition at my vacation rental. When everyone else in town in booked 2-3 weeks out, he somehow always manages to take care of me and I really appreciate that. Not only is he very knowledgable about appliances, he's very kind and a joy to be around. read more

I would not recommend this business. I called on a Friday for my tenant who was having difficulty with her garbage disposal. Was told the guy who dealt with garbage disposals would call me. He did not. No call all weekend. I called again on Monday. Was told the same thing. NEVER got the return phone call!! Not the way to run a business!! read more

I called Carlos about a Oven that needed to be repaired and he said he could take care of it and scheduled an appointment for 01/08/2021. He was supposed to call me to let me know the cost of the parts. This never happened so I tried calling him and he was in a middle of a job and asked that I call back. I called back later as requested and he said he'd have to call me. That never happened. At this point I'm hesitant that he's going to show for the appointment so I call the morning of to confirm and no answer or call back. I then try texting several times and no response. In short I should have stuck with going with the appliance repair company with the highest reviews but I was in a time crunch. Lesson learned. read more

This is the 2nd time I've called All State for appliance repair. They are prompt, kind, and thorough. Carlos Jr. came to fix my dryer same day I called (which happened the first time I used them a couple years ago--how do they do this? Amazing response time!). He didn't have all the parts needed, but instead of making me wait through a weekend, he worked a very long Friday to get our dryer fixed. Our busy family was so grateful! I've been a home owner since 1995, with many different appliance repair needs over the years. In my experience, most repair services make me wait days and days for a repair person to show up...then charge extra for driving to where I live up in the mountains...they show up without the parts, then make me wait days or weeks more for a return visit. The fast, courteous service of All State is truly a standout. I highly recommend them! read more

Technician Carlos Martinez got my dryer hooked up, and did a couple of other minor repairs. As a senior, I rely on reliable service to fix things I can't do for myself. Carlos is a gentlemen and professional, explaining what he did so I understood the invoice. Not many companies come to Boulder Creek. I can't thank you enough. I highly recommend this company and Carlos Martinez. read more

Carlos came out to fix my washing machine and was very reasonable. Thanks for the magnet with the business name on it because I have a feeling I will be needing it for other appliances! Easy to communicate with over text. read more

Our refrigerator was dying (some things ran, but it was not staying cold). We called numerous repair services - most did not answer, many had voice mailboxes full! What a way to run a business! Others said they could be here in 10 days. But when I called All State, I got Carlos, and he said he could be here in two hours. He was, and he was very courteous and fixed our problem in 15 minutes! A broken relay prevented the compressor from turning on and he had the part in his truck. Best service call ever. read more

Our refrigerator was broken and we needed a repair ASAP. Carlos (senior I assume) actually answered the phone when I called and said he'd be out in an hour!! (It ended up being a couple hours, but still, of all the places I called he was the only one that actually was able to come right out, and most of the places I didn't even get a real person, and one place never bothered to call back). He was very professional, courteous and knowledgeable, and figured out what was needed, ordered the part and came back out to install it as soon as it came in (only a day later). I will definitely call him again if I ever need an appliance fixed! As for price, I think it was probably the going rate ($75/hr plus the cost of the part). read more

I have a TWO MONTH old Jenn Air cooktop. It simply stopped working. The electronics went crazy. We followed the guidance on fixing what might be wrong and ended up calling Carlos ON A SATURDAY and he was more than willing to come and take a look. It turns out there was nothing he could do because it is under warranty. The warranty would have been void if he opened the unit up. I will use Carlos again and am so appreciative of the service I received. read more

I was initially very excited about the work that Carlos did. He was very understanding when I missed our first appointment and he dropped by later that same day. His communication was excellent and he was very kind. But he claimed he was just charging me $75 for diagnostics and $60 for the replacement part (a door switch for our laundry machine). I've since checked out parts for sale online and it seems you can get the same part for $10. Maybe I'm wrong- I'm no expert, so I'm only docking 1 star. But I'd rather be told I'm being charged for a $10 part and $50 extra dollars for labor than to have it seem like I'm overpaying a lot for a part. So really I'm just bothered by the price break down, but the service was great! read more

Called and talked to Carlos around 1 pm.....he was busy on other jobs, but was willing to stop by and look at my refrigerator on his way home. After a long day of service calls, Carlos made time to come by at 5 pm and fixed my problem. So amazing!!! I had placed calls to 3 other appliance repair places in town, and never even received any calls back. Quick, clean, polite and professional! read more

Back in April I had a tech replace a broken water pump on a Maytag Epic Z washing machine built sometime in the mid 1990s. The original pump lasted roughly 20-25 years - since new. The machine failed to drain properly so I called to have it repaired. The tech cleaned out the line and installed a new pump. It cost me $320 for the job. The pumped worked okay until today (9/13/18), roughly 5 months. I called back because the tech told me to call back if it fails to work. So - I'll wait to see what the response will be and update this review. I expect the business to replace the pump at no cost to me, including labor. That would rate 5-star service for standing behind the products/service they sell. Right now I have a rating of 2/5 but let's see... (to be continued - below) -- Called the business on 9/14/18 because nobody called back after speaking to a manager on 9/13. The scheduler who answered the phone put me down for Monday. I asked if this was covered. She said it was not because, "it is past the 3 or 4 months time limit." I told her I'm not paying for it because it's only been 5 months and your employee told me to call back if it fails - and it's already failed. She said she'd have someone get in touch with me but not today (9/14/18). So I'm thinking if this had failed 10 minutes after it had been installed she would have told me it was not covered because it was past the 5 or 6 minute time limit. In other words, whatever you tell them - they subtract time to make it a not-covered service call. That was very lame. Am I supposed to call every 5 months for them to come back to replace a new water pump I purchased from them? Perhaps the next call should be to the BBB? Still waiting for the owner to call back but not holding my breath. I may have to buy the wrench and socket in order to remove the cover and replace the water pump myself. I'm knocking this down to ZERO STARS!!!! if I could. Perhaps the owner would like to call and discuss this? FINAL UPDATE --- Technician came to my home (9/17/18) after I spoke to someone (owner?) at the business. He told me they would inspect the machine and if it were the water pump they would replace it at no cost to me. If it were something else, then we would discuss that at the appropriate time. I thought that was fair enough. It was determined the pump was faulty (metal shaft which turns a plastic impeller was broken) and a new pump would be ordered and installed. Replacement pump was ordered. On 9/19/18 the same tech came back and installed the new water pump. He claimed this one was "stronger" than the failed pump. Not sure what "stronger" means (pumps more gallons per minute or built better, no idea). Anyway, the new pump seems to work fine and in the end the business stood by their workmanship, which is all you can ask for. I am moving the review back up to 5 stars for standing behind their product and service. read more

Carlos Jr. came out promptly at 3:00p.m., diagnosed the problem with my oven, and repaired it. Easiest, quickest repair job ever! And reasonably priced. read more

Called and made an appointment with Carlos to come out to fix our refrigerator. He came out and troubleshot the problem. We paid him for the visit and he left. Unfortunately, his troubleshooting was not accurate, and the refrigerator continues to leak. Carlos Senior came out and found the true problem, and said that he was going to have to order a part. He later called and left a message to confirm that he will order the part. We called back and left a message to please order the part. No one returned our calls. We called numerous times, but no one returned our calls. read more

Dishwasher would not drain and it was fixed right away. He was on time, professional, friendly and the price was very reasonable. I will use them again. read more

I called on a Friday morning and left a message. Carlos called back later that morning and came to our house that afternoon. He quickly diagnosed the problem causing a water leak inside our refrigerator and fixed the problem immediately. I was very grateful for his prompt service particularly since LG informed me that they do not have any accredited repair people in Santa Cruz while the appliance repair services in Santa Cruz with whom I spoke do not service LG appliances, and in addition most of the appliance repair services seem to be backed up with work orders for a few weeks. I will definitely call Appliance Home Repair again for any appliance repair needs. read more

We were having issues with our refrigerator for years. It leaked from the bottom freezer, and was having issues keeping the freezer completely frozen at all times. At least every few weeks we had to pull large chunks of ice out of the bottom overfill reservoir. Had other repair companies come out and look at the model for the leaking water, and they wouldn't touch it; told me to defrost it (like it was 1952). Called Appliance Home Repair on a Friday, and Carlos came out the next day; he would have shown up the same day but it didn't work with my work schedule. He had the fridge apart, and was working on it in a matter of minutes. He found the issue and repaired it the same day, and even did some minor cleanup maintenance that we should have been doing ourselves. Excellent service, great attitude, and the refrigerator is working perfectly. Thank you Carlos, Jr.! read more

After speaking with the owner of the company, he said to call the office and tell them what time he said to make the appt. I called the office and they said they would call the owner and call us back to verify the appointment. No call back for 2 days, I called the company, another day goes by. No call back. Normally I would've given up after the no return call, but since I had spoken with the owner and was given the appointment, I gave them the benefit of the doubt. I called again. and waited for a return call and again, nothing. The appointment was scheduled for the following day, so the next day we waited for the scheduled window of time...and waited and waited and waited. No show. Three strikes your out. DO NOT WASTE YOUR TIME OR MONEY with these guys. From the owner and two employees, nothing got done. This also wasted hours of my time. read more

Someone actually answered the phone! All the other companies I had called wanted me to leave a voicemail or book online. I was able to make an appointment for the very next day. Diagnosed the problem with our refrigerator quickly and DIDN'T CHARGE US since it was and easy solution/fix. Thank you Appliance Home Repair!!! read more

Carlos Senior is the ONLY person that I want to work on any of my appliances. Appliance Home repair is what everyone wishes that all other repair shops would model their businesses after. I have not dealt with Carlos Junior, but when Carlos Senior retires, I will call Carlos Junior and if Carlos Junior gives me the same level of service, I will stay with him, if not, I will look elsewhere. Highly recommended. Not inexpensive, but not overly expensive either. I also like that Carlos Senior works on almost all appliances and central heating also. read more

Contacted Carlos for a washer/dryer maintenance and repair. At first he was very punctual and showed up on time. He said he would need to order a part that would arrive the next day. When the next evening rolled around I gave him a call. The part had not arrived, so I took matters into my own hands and picked up the same part in San Jose for a fraction of the cost. I then called Carlos twice to touch base with him and give him an update, not to mention leaving a text since his voice mail was full. He did not pick up both times. Fast forward 7 days later and I have yet to hear a word from him. So after being charged a $75 "service fee" to simply look at my washer/dryer I am in the same situation. Poor communication and poor execution. read more

I spoke with a very friendly and knowledgeable gentleman over the phone. Although they don't repair my brand of refrigerator (as it turns out, hardly anyone does) he gave me some very helpful advice on how to troubleshoot the issue myself. He didn't have to help, but he did anyway. I appreciate that very much! read more