I called to make an appointment for a possible repair and this gentleman took a lot of his time to…read moretell me how fix my problem over the phone instead of making a house call saving me money. I highly recommend this man for information, or a repair.

From the owner: Looking for RV parts or mobile repair services, you’ll want to contact My RV Guy. My RV Guy is…read morededicated to helping clients enjoy the great outdoors. RV inspections? My RV Guy does that. RV Orientations? My RV Guy does that. RV Insurance Estimates? My RV Guy does that too. You can be confident that you will be purchasing great products and services for your RV at fair prices from someone who knows you matter. My RV Guy, “Everything you need for your RV.” *For online booking please choose the minimum Hourly Rate or corresponding service in addition to the Road Service Fee.

Just bought a nice used RV from Tim's. WE are 100% happy with the service and attention we…read morereceived. They took the time to educate us and go through ever feature. Got us set up with a custom hitch installation. Nick and Tim were fun to deal with. Stop by and check them out.

Great place. Basically a two-man show but service was great! We came to browse small campers and…read moretheir selection was excellent. The price they offered on next year's models was great. Pick-up was super smooth with Nick taking as much time as we needed to get comfortable with the details of our camper. Highly recommend!

These folks really saved my bacon! The first day into our family vacation touring Vermont, a hot…read morewater line sink fitting snapped off, effectively forcing us to dry camp overnight. My wife and two teenage daughters were none to happy however the campground we were staying in recommended these helpful folks. After calling to let them know we were coming down and 20 miles later, one of the techs was actively working to replace the fitting and water test the system. They even freed up an external drain valve and got that working too! Within 30 minutes were off and on our way to our fun destination of day after charging a fair price for their service. A huge thank you from your new fans (and cheerleaders!) here in NJ. Highly recommended to anyone near them when in need of RV parts or service!

These guys are really great! My husband and I used them to sell our travel trailer, and a…read morecampervan four years ago. They had also done work on both of them, and it was quality work. We just recently bought a 2007 Roadtrek, and took it to them for repairs and modifications. Just before leaving for a trip this weekend, we ran into an emergency problem with the propane system and they were right on it, and got us fixed up to leave for the weekend. Can't say enough good things about them!

Excellent purchase experience at TCW. Ryan and Tsara are…read moreexcellent at spending whatever time is needed to explain at the items related to truck campers. We are 1st time camper owners so I had a lot of questions - all of which were answered completely. I made several visits until deciding on the Arctic Fox 811 and went back to have it installed on my F350. We added some suspension items to the truck and additional solar panels to the 811, both of which were excellent upgrades as the truck handles it easily. There are several RV overnight spots with electric hookups which I took advantage of and got to spend the 1st night at the dealer in case I had any problems or questions. I had neither as they prepped the unit thoroughly and spent time with me explaining how everything worked. HIGHLY Recommend TCW if you are in the market for a truck camper - that is all they do and the best in the business!

This is a standup dealer. They handled any warranty issues with our initial Host Mammoth without…read morequestion. Then after waiting nearly a year, we had to cancel our Artic Fox 1150 about six weeks prior to expected delivery and TCW returned our deposit no questions asked. They are fair and Ryan knows his solar setups. I would highly recommend this dealer.

I'd love to be writing a glowing review, because it seems like Cheify, the owner, is a great guy,…read morevery friendly and personable. Alas, calling the work they did half-assed is an insult to people who only have half an ass. Slipshod, shoddy, indifferent, incomplete - these are the words that best describe their "efforts." To start - the good: Chiefy came to our house, took a look at our trailer (which had been sitting for five years) and said we had a hole in the roof from a fallen branch and he said it would cost about $2,000 - $2,500 to fix. Reader, it did not - it ended up costing $3,000, or as he put it "Just what I said it would cost." Ummm, what?? We explained we were going full time and wanted EVERYTHING checked out COMPLETELY because again, we were going to be living in this thing and repairs would be exponentially more difficult on the road. He said he'd test "all the systems," and we felt really confident that we were in good hands. In the end, he fixed the roof, installed new tires and wheel bearings, and flushed the winterization crap out of the system. So much for the good. When we got the trailer back, five days before we had to leave, we looked things over and immediately discovered the awning wouldn't open. When we called, he said that "his guys" had opened it a little to get to the roof part. What's really interesting about this is that "his guys" also took the time to replace the pine needles that had been caught in the awning brackets, as seen in the photo. We really appreciated that they took the time to make it look like nothing had been done with the awning when in fact - oh, wait, yeah, nothing was done with the awning. Another thing we'd told him about were the stabilizer jacks. The rear set was having trouble extending and may have been bent. We said we wanted those checked and replaced if needed. His response "his guys" said they went up and down fine. Well, they must have the magic touch because no one since has been able to get them to go ALL THE WAY down. Maybe "his guys" partly extended them and called it all good? Next up - the runaway trailer brake actuator cable was frayed to the point of failure (again, see pictures). Apparently checking this is not a part of "checking all the systems." Side note - "his guys" left the light on the tongue jack on, killing the brand new batteries and necessitating a jump before we could even hitch the trailer up, so we know they were at least in the vicinity of the cable at some point in time. On to the AC - apparently another system that's not a part of the systems that get checked - it is continually short cycling and needs a tune up, per the other RV tech we spoke with to fix the issue, who explained the problem was that the coils needed to be cleaned. Next, the slide outs - the larger of the two squeaks badly when extending and retracting. Maybe it just needs some lube (which we bought) or maybe it's something more, like some misalignment? Who knows - apparently the slideouts are not one of the "systems" tested. Finally, a minor issue - the grey and black tanks were supposedly flushed as part of the whole de-winterizing. When we connected the sewer hose at the first RV park (after using the bathroom a couple of times), we discovered - surprise! - they didn't shut the valve, so some lovely raw sewage dumped out. All this is particularly frustrating since we talked to him quite a bit about how we were going full-time, and one would expect that a mechanic, knowing that, would be particularly thorough. This was clearly not the case. Also, while "all systems" were supposedly checked, we never got a checklist or anything like you get for an auto inspection detailing what was done and what needed to be fixed. We just got a bill for the work that was done, and faulty assurances that everything had been checked. Like I said, he seems like a great guy, and I find it hard to believe he is lying deliberately. Maybe "his guys" are telling him things that aren't true, but without any kind of checklist and accountability, we'll never know. If you have a specific issue that needs to be fixed, the work that was done seems high quality, and he had pictures that they took during the process. For general tune ups and inspections though, I would definitely go somewhere else. Caveat emptor. TL;DR - We asked for the trailer to be THOROUGHLY checked because we're going to be living in it for a year. We got adequate work on some of the things we specifically asked about. We cannot say anything beyond that was actually checked, despite claims to the contrary, because we are continually discovering problems that would have been caught by a real inspection. EDIT - Both of the small exhaust fans in the bedroom and bathroom are also not working.

Chiefly is great to work with! Straight shooting and has always fixed whatever my camper needsread more

I live on the South Shore but I could not find an RV repair shop down here that I felt comfortable…read morewith. Either they did not return my phone call or they were very vague. Finally, since I have a Flagstaff camper, and it definitely needed a little work, I decided to make the trip to a Flagstaff dealer. That meant either going to Rhode Island or out to Fitchburg. Even though Rhode Island was a bit closer, I opted for Fitchburg because I did not want to go through Providence. Boy, what a wise choice. I never felt more comfortable entrusting my camper over to someone for repairs. Dave is the Service Manager. He understood my problems and clearly explained what he needed to do before I left. Within a week, he had received the two items that he needed to special order from Flagstaff, and the camper was ready. Dufour's is small. It appears to be run by a hands-on owner, not by a manager overseeing a large facility. They have a small store, stacked from floor to ceiling with just about any item you would need. It was well worth the trip.

Bought a used travel trailer from gayle the office manager made an agreement that the trailer…read morewould be safety checked by the shop, she assured me that it would be done ! paid 5800 for the rv when i looked at the p@s after i left SHE HAD SNUCK IN AS IS !! it said as is tried to call right back but she was gone also didn't put deposit on p@s when i picked it up she told me it was fine! all set safety checked !! ready to camp ! well plugged it in at campground smelled like burning wires kept blowing fuses and had nothing but problems ! called back run around ! service guy promised me he would call me back on fri day before memorial weekend to fix it swore he would help me out !! never called me ! called an electrician friend he found out there was a short in the cord!! THANK GOD WE DIDNT HAVE A FIRE WITH THEGRAND KIDS IN THE RV !!!!!!!! would not recommend buying a camper at this place unless you know how to fix it yourself or you buy a new one with a warranty !! SERVICE DEPT DOESNT CALL U BACK EITHER !! only way i got attention was when i said 1 swear word to the owner !!!!!!!!! IF THEY CALLED ME BACK FRIDAY THIS ALL COULD HAVE BEEN AVIODED !!!!!! SESSELSS JIMA

If you're in the market for a new or used camper, look no further than Orchard Trailers. After…read morevisiting several other dealerships, we knew immediately that this was the place--we found exactly what we were looking for and so much more. The entire Orchard Trailers team is absolutely phenomenal. * Jake, our salesperson, was outstanding from day one. From our initial inquiry through pickup, he was never pushy--only honest, knowledgeable, and incredibly informative. When we picked up the camper, he spent over two hours carefully walking us through every nook, cranny, and option. We never once felt rushed, and no question was ever made to feel insignificant. It was clear that Jake genuinely wanted us to feel confident and fully informed before we left. * Jimmy, affectionately known as "the sticker guy" (LOL), went out of his way to help us when we asked for a new Orchard Trailer sticker. After being treated so well, we proudly wanted everyone to know where we bought our camper--and Jimmy was more than happy to make it happen. * Tom and Spencer, the techs, did an excellent job installing our hitch and even caught that it had been previously installed incorrectly. Rather than overlooking it, they took the extra time to fix it properly, ensuring everything was safe and done right. Their team of technicians went over every inch of the camper making sure any issue was handled ensuring we would be able to enjoy it worryfree. * Brian in service and parts was equally exceptional, thoughtfully answering additional questions and making sure nothing was overlooked. Even though we purchased a used camper, we were treated with the same care, respect, and attention one would expect when buying brand new. By the time we left with our 2017 Rockwood Roo 23WS, we felt less like customers and more like long time friends. As second generation buyers from Orchard Trailers, we can confidently say we will recommend them to anyone and everyone without hesitation.

At 8am on the morning of a trip our slide wouldn't close…read more After technician talked us through getting slide closed over the phone Orchard had us come straight in. Within an hour slide motor was replaced and we were out the door and on the road. Always superior service!

Cold Springs RV has been a great place to purchase an RV. We just picked up our camper yesterday,…read morethey were able to have it ready for memorial weekend! We have had nothing but a positive experience from responsiveness and friendliness of all staff - shout out to Jeff ! Everyone was also very helpful with the whole process and the many questions we had.

The staff at Cold Springs have been nice but unfortunately that has been our only positive…read moreexperience since buying our camper. Once we signed the paperwork everything changed. We went to our demo excited to pick up our camper and start making memories. The tech doing our demo, while nice, was not knowledgeable about our camper and on multiple occasions pointed us in the direction of Google and YouTube. We got the trailer home and it was time to unhitch it from our truck. The jack stopped working due to the battery not being fully connected- something we assumed they would have made sure was completed. There was also water found within the inline fuse making it soaking wet. That was not the end. While putting the slide out we blew a fuse and had to replace them. There was also cracks in the molding we were assured would be fixed but it wasn't. Once we were finally able to get inside, things continued to get worse. There were cobwebs all over the place, leftover food in the microwave and grill from previous owners, a dead spider in the bed among other issues. It took over two hours to clean what we expected and were told would be done prior to picking the camper up. We reached out to both the salesman and finance manager we worked with as surely this couldn't be the level of customer service they feel is appropriate. We were given their sincerest apologies and assured our feedback would be used to train staff. When our battery died during this time period they offered to replace it. Unfortunately that was not the end of our bad experience. While preparing for our first trip we had to stop at a dump station as there was waste in the black tank that hadn't been emptied. On that first camping trip the front half of the underbelly of camper peeled off. This was another concern that we noted when looking at the camper and were assured that it would be taken care of and was "fine". Instead of being able to enjoy our camper we purchased, all enthusiasm has been taken from us as we worry and stress about what's going to happen next and what else might not have been caught by us or by Cold Springs staff when they allegedly inspected the camper.  If you buy a used camper from Cold Springs PLEASE do your due diligence to make sure the camper is inspected fully and the work you were told would be done is completed.