Been dealing with them since February of 2025. Communication has been atrocious. Still…read moreWaiting on resolution for a part ordered. Can't get calls back. No follow through. Went through Insuramce so can't speak to price. When work was done in roof had to go back to have it re done to satisfaction. Was then satisfied with work done the low rating is mostly for lack of follow through and communication. Impossible

They did a fine job fixing a bumper that was hanging down. We were able to make an appointment…read morewith Steve Priispanen for a weekday when he himself was not going to be in; delivered the car to his colleague Ray just at about 11:20, and it was done by two. Excellent price

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

The response is appreciated. The vehicle had no prior problems or noises. After being flatbedded…read morefrom J&L the work needed was extensive (struts, control arms etc.). We did drive the car to the red light where it was hit head on. The documentation of a prior noise is not factual or real but we do have receipts for our repairs.

I brought my 2020 jeep wrangler to J&L Auto body shop, Keene NH in December of 2022. I had just had…read morea low speed slide off a road into a pole accident. The Side of jeep was dented, but the air bags didn't deploy, the doors worked and no glass was broken. A minor accident, J &L staff inspected the jeep. Told me they'ed get the parts. All moldings and panels and to bring it back in a month. I did. They told me this will be a 10 day job. I laughed to myself thinking this can not be more than 3 days, but they'll stretch it to 5 days. 90 days later I got my jeep back. J&L staff continuously told me they were doing the best they could. Couldn't give me a timeline for finished repair and strung me along for Ninety days of BS. The jeep is now leaking water into the cab from the repair, but I will not bring it back there for a warranty repair. I'll get it back next year. Zero Stars!