Hi Alex, just wanted to thank you and your team for a beautifully maintained pool! Not only that,…read moreyou did a complete assessment and really took care of all the problems it had. I couldn't believe how muddy the filter was and how the previous pool maintenance prior to my home purchase had neglected it. I had my cousin and her son over from northern cal and she was so impressed - so I told her about you relocated your company from SD as well. She's a swimmer , so it was nice to hear that she said your company kept it crystal clear even when I'm not at the house often. Thanks again!!!

Honest and upfront! Helped me out and gave some good advise on maintaining my pool. Recommend him…read morefor honest work.

Worst company ever. Just moved here from CA, bought this…read morehouse mainly because it has a pool. We paid 10K for plaster and a new pump. The pump was set up wrong and the backwash valve was reversed. When fired up it created a clog. When we bought the house the inspector told us the pump needed to be changed, but other than that all was fine. After the new pump we no longer had circulation. The pool is now a pond. Both my wife and I expressed verbally we wanted full service cleaning to both Oliver and Lance. Lance is horrible at communicating and taking responsibility. He lacks business morals and is uncaring about his work as a owner. Oliver, the other owner, slightly edges him out as a better owner. Not by much because he is very lackadaisical with his promises. Oliver had told my wife a plumber would be out to look at this problem. To find out why the circulation doesn't work and where the clog is. This is not as much a complaint as it is more of a warning to the consumer. I have filed a complaint with the Arizona Contractors Board and the BBB. I encourage everyone with a valid complaint to help others by going to the other 2 agencies.

Stopped into the store across the bowling lanes to see if I could get a quote on a new build pool…read more Made an appointment for the following Friday for 11:30. Lance told me to give them a 30 min buffer and joked that they weren't like other places that make you wait all day before coming. Day of the appointment, waited for almost 2 hours and no one came. I even called their number and left messages for Oliver inquiring where they were. No answer and no one showed, so I went to run errands at the store. Lance called me when I was at the store saying he was at my house. I said the appointment was for 11:30, but he said that his calendar showed 11:30-1:30 availability. I thought I heard wrong when I was at the shop, so I quickly finished my errand and went home to meet him. Lance saw the backyard and took some notes on his phone (size of pool, filter, etc), but he never took any measurements. He told me that they would have the quote to me by the end of the weekend. Come Monday, there was no quote, nor after a week. Called Lance to follow-up and he said that he initiated the quote request and didn't know what happened and that he would check on it. It's been 3 weeks now, so this ship has sailed. I know that pool contractors are busy now due to the pandemic, but if you cannot accommodate a quote just let me know so that I don't waste my time.

After having another pool company for YEARS I didn't even know that anything was amiss. I met Cara,…read more(One of the owners) and enjoyed her as a kind and honest person. SO I decided to make the switch and try something different. We had the chance to talk a lot and I loved hearing about the initiatives she was implementing to further better her client care and satisfaction. As a business owner myself I liked hearing how someone else made it work, AND that we ALL face similar challenges when striving for excellence in a service business. The first thing I noticed was the attention to detail in the thorough inspection of every aspect of my system and the knowledgable staff. (I think it was Chuck that explained it all for us) I was instantly impressed. Then, not only did they MAKE the suggestions, they followed through IMMEDIATELY with the upgrades I approved, not MONTHS later after multiple reminders. After my first service I walked into my back yard and DIDNT RECOGNIZE MY OWN POOL. It shimmered like it did YEARS ago when we first opened it. It ran more efficiently and my negative edge spa was finally getting cleaned too! I also love the convenience of knowing EXACTLY what my charge will be every month on the regulator plan they offer. What prompted me to write this review after months of great service was the party I had this weekend. The sun had long set, yet my husband noticed the pool was GLISTENING. Impossible at night time? NOT WHEN ACME is in charge! Thank you for making the inconvenience of changing companies easy, efficient and WELL WORTH IT!

Absolutely horrible will take advantage of elderly or individuals who are not able to keep a close…read moreeye on him. Parents were ill he would go leave chlorine tablets and maybe black flush NO skimming or brushing etc...

Blue Wave Pool Service is awesome! They responded…read moreimmediately when I called for an estimate. Knowledgeable and very reasonable. Lupe in the office is friendly and totally on top of things. Our pool looks amazing!

Had a swimming pool acid washed. While the overall job was just OK, nothing special by any means,…read morethe service behind the job was horrible. They used my hoses, one of which they destroyed. The broke components in the pool. There were some repairs required which they ignored. Don't waste your time and energy, one of the worst businesses that I have encountered. They talk the talk but do not walk the walk.....STAY AWAY!

Green Valley technicians are knowledgeable, polite and focused on providing great customer service…read more Charlie did an outstanding job servicing the DE filter assembly and informed us of potential problems that could be prevented by taking action now. Truly appreciated!!!!

Poor service and bill.you for unnecessary items and then take them.back when you cancell service.read more