I've been going here for over 25 years. GP care mostly with a side of type 2 on the side. Very happy with their service. Especially Stacie Schaible and her staff. They also have lab facilities on site. read more

I would be cautious with this office. In my experience, they consistently push patients toward Simon Imaging regardless of the situation. I sought help for an issue that did not seem to require imaging, but they refused to provide treatment or guidance until imaging was completed. This was similar to a prior visit, where no care was offered until imaging was done first. It felt frustrating to be left managing symptoms with no support while being directed toward additional tests that were costly and time-consuming. If you're looking for a provider who will listen, evaluate your symptoms, and offer treatment options before defaulting to imaging, you may want to consider other offices. read more

I've been a patient at this practice for over 10 years, and unfortunately the quality of care has steadily declined. It takes weeks to get an appointment, at least 10 minutes on hold just to speak with someone, and the providers are consistently late for scheduled appointments. I've had multiple medical concerns over the years that were dismissed or not adequately worked up, forcing me to seek out specialists on my own. The only reason I knew to do that was because I work in healthcare. It makes me wonder how many patients don't realize they need to advocate for themselves. At some point I realized my dog's veterinarian has a 4.8-star rating, while Desert View Family Medicine sits at 2.2 stars. I'd never take my dog to someone with less than 4 stars, so it was probably time I held my own healthcare to the same standard. read more

I was looking to inquire as a new patient for my annual doctors appointment, and the woman on the phone was genuinely trying not to give me an appointment, even though she didn't know what my insurance was or who I was. This woman was the most rude person I've ever encountered on a phone call genuinely I am so baffled by how unbelievably horrible this woman was and then she hung up the phone on me. If this is how scheduling an appointment is, I am scared to know how trusting these people with something more serious would be. read more

stay far away!! the front office staff is horrible, very rude and disrespectfu. I was very surprised at how unprofessional this office is

Dr. Wilson and her office is a complete disaster. She is uncaring and wants you to make separate appointments for each and every issue. I have had cancer in the last year, and she screamed at me for not following up with the cardiologist she referred me to for HBP. I was busy taking care of cancer appointment. When I saw her last, I asked for a script for a mammo and she said I would have to make ANOTHER appt for a physical first (she could have taken care of the physical right then and there as she only saw me for 2 mins). She is rude, dismissive, and uncaring. I am sure she will be sending me a letter like she did to all her other patients who have reviewed her terminating services. Their office also has you wait on hold for 30 mins each time just to make an appointment. Good luck! read more

I rarely leave reviews, but this experience really upset me. I called simply asking if I could switch providers after a previous uncomfortable visit, and the person I spoke with was incredibly rude and dismissive. Instead of listening, she made me feel like I was doing something wrong by even asking. I was told the office "doesn't let you hop around," which felt condescending, especially after I calmly explained that I wasn't hopping around -- I just didn't feel comfortable with the my provider time after time. When I asked about a new provider by name, I was shut down and told she wasn't accepting patients, then brushed off with "I'll let you do your research," which felt sarcastic and unprofessional. I hung up feeling frustrated, embarrassed, and unheard. Healthcare interactions are already stressful, and no patient should be made to feel small or dismissed for advocating for themselves. This phone call alone was enough to make me question continuing care here. read more

I've always been a responsible patient and never intentionally missed an appointment. I always call ahead or reschedule because I respect the office's time just as much as my own. That's why I was surprised to be charged a no-show fee for an appointment that I never actually scheduled. It didn't appear on my calendar (I live and breathe by my calendar on my phone), I had no record of making it, and I was never aware that it existed. Even still I called to reschedule (we're all human), however they ended up calling me back to come in sooner. When I showed up for appointment I explained the situation, I was told I would still have to pay the fee in order to be seen. That was incredibly disappointing. Policies are one thing, but applying a no-show fee for an appointment I didn't make feels unfair. What makes this more frustrating is the irony that patients often end up waiting well past their appointment times--sometimes in the lobby, sometimes in the exam room--with no acknowledgment of our time. Yet we're expected to pay for an appointment we didn't even schedule. I hope this office takes a closer look at how appointments are booked and how fees are applied. I've always prioritized communication and respect for their schedule, and I expected the same in return. I'll be looking for another Dr. I'll be honest, this office never gave me the warm and fuzzies. Furthermore, the Customer Service is horrible, sadly those days are gone! - Kristy Peterson read more

Horrible billing.. horrible customer service. Do not waste your time. You are just money to them and not a human. Dr rushes you with the few minutes you get. Then billing is crazy. Got blood work done that was in their office and then got a bill from out of network. Unbelievable! read more

Tried to re-establish as a patient and I was told I was terminated and I can no longer come back, I asked for what since I had never heard that term , and I was not given the exact reason. I have never been "terminated" from a medical office. Absolutely absurd, one reason i may have be terminated was because I was possibly not compliant with my physicals and insurance requirements? which makes absolutely no sense and I was not given a proper explanation. I went once maybe twice for help and a UTI. I'm basically not allowed to comeback but not given the exact reason as to why. Great medical systems we have.. so I'm terminated for not coming enough when not necessary?! This is why people can't find good doctor's offices. Definitely don't recommend... read more

Our family has been going to Desert View "Family" Medicine for years -- my wife and three kids are all patients there. I consider myself healthy and have not had an appointment for a few years, but when I recently tried to make an appointment, I was shocked to receive a formal letter stating they would no longer see me due to "a breakdown in the provider/patient relationship." To be clear, the only "breakdown" seems to be that I hadn't visited in a while. When I asked to be re-instated I was told that Dr. Bridget Wilson said NO. I have left multiple messages for her, which have gone unanswered. It is ironic that this business has "family" in it's name. They are clearly more concerned with protecting their own bottom line than caring for families. Considering the cost for healthcare, we all deserve to be treated better as "customers". It is clear reading the other comments that this place only cares about themselves. read more

Tried to make an appointment today with my DR. And was told I could not because 3 years ago he sent me to an Endocrinologist and I have not seen him since but now I am a NEW patient and HE DR Raymock is not taking anymore patients. read more

Have been a patient here for quite a few years and the office and staff are great when you are there but there has always been a problem with being on hold to book an appointment but has now become ridiculous. I have waited on hold for 30 minutes to talk to someone and for the last two days it has not worked. I am now considering going to the office just to book an appointment but probably will find another provider. They should at least have a call back option after being on hold. No luck booking an appointment on their patient portal because when I try to reset my password but the email it fires never arrives and I have checked spam. Bottom line is they have a good office and staff but they need a tech refresh if they don't want to lose business. read more

Every time you call this office be prepared that you are going to be placed on hold forever. Jay Raymock was my "doctor", I called in a week ago told them I need some medical paperwork to be filled out by PCP, his assistant called me back asking me to bring it to my visit as "doctor wants to discuss with you". I brought it on my visit and Raymock never said a single word on it but pushed me to the lab. When I asked him if he would get the form done for me he said "I need to see my next patient" and he would never fill it out. Dirty looks from his nasty staff/assistant as well when you have more questions than what you are "supposed" to ask. If you need anything else from your doctor than just a lab work that you can get from any other doctor, go find another one. read more

Would give less if it would allow. On hold for over 2 hours today, messed up scripts twice, two days without medication. Disrespectful medical staff. read more

Although a very nice woman, this practice will place you with a PA, who does not read reports. Even after an inquiry, regarding a serious notation on a CT scan, no response received. Ultimately, I suffered a serious cardiac event, within a month. Shame on them for even accepting patients - run, don't walk, away from this practice.!!!!!! read more

General MD. Long time family Dr. good communication . Not always easy to get an appointment but typical in Mesa. read more

Dr. Bridgett Wilson is the worst doctor I've had in my life. So my visit was 1 year ago. I went there for my regular checkup. First, she wouldn't stop pushing me for getting the COVID vaccines. I told her no, I had covid twice already. She said oh you can get it 3rd time. I said it's ok, it's like a flu for me. Then she said but you won't be able to travel without the vaccines card. Why would a doctor give me traveling advice? especially when the data were out there that the vaccine won't prevent you from getting covid. Then she went on for her regular checkup questions. She asked me if everything is ok with my health. So I told her I am experiencing joint pain on my hip. She immediately told me that's not included in my checkup. She can't comment on it because my insurance doesn't pay for that. If I want to talk about this specific issue, I need to make another appointment with her.- what a horrible horrible doctor! Not even a good person at this point I would say. I strongly recommend you not to visit this doctor if you really care about your own wellbeing & health. read more

My first appointment was scheduled to be tomorrow. I've been calling since 8 a.m. this morning, and it's now 9:30 p.m.; all I need is confirmation of my appointment time. The recording states that cancellations must be made within 24 hours; however, how do you cancel an appointment if they don't answer and there is no email address listed? Really bad first impression, I guess I'll be looking elsewhere. read more

Love Dr Raymock. We really were lucking to find him when we got to Phoenix. He has been very supportive and a great Dr for us who are older. read more

Made appointment to see Dr and day of visit arrived at 10:19 for a 10:30 appt. Voicemail on phone stated suite 187. I found it and it was for Cardiologist?? I finally found office and was told I was late and need to make a new appt, ( walked in office at 10:41 for my appt at 10:30) This is my FIRST visit and was treated like this?? Now I know why they state please be patient during these times on voicemail as they treat people like this. When I walked in the office, nobody was waiting and 3 nurses were sitting on their butts doing nothing. If they ask us to be understanding they should practice what they preach!! Walked out and will never go back and will fervently tell friends and family to pass up this place!!! Woman at front desk should show some empathy! read more

I had a knee injury that required me to see my PCP Dr. Padilla. When I called the the office, the scheduler was able to fit me in within the next few days. I was able to get an early appt and realized they had a lab in house. Dr. Padilla scheduled blood work after my appt. This was so convenient and scheduled a follow up appt to review the blood and follow up on my injury. Talk about a one stop shop! I've been a patient of Dr. Padilla for over 10 years and appreciate her compassion and kindness. The staff is professional and courtesy. read more

Dr, Karen Bader sent me a letter informing me that she could no longer be my physician due to "a breakdown in the doctor/patient relationship" This was odd, since we didn't meet. What happened? I had a phone conversation with someone on Dr Bader's staff and I had the audacity to question the recommended treatment. In fact, I said I didn't agree with the recommended treatment. The person on the other end of the phone became frustrated. Then she accused me of not listening to her. Then she hung up on me. Then I received a letter informing me that we had a "breakdown" and Desert View would no longer accept me as a patient. I met with a Physician Assistant one time. The experience I had was unprofessional, amateurish, and egotistical. And I was told by a Doctor that I never met, that we had a "breakdown". I have no idea if Dr Bader is wonderful or awful. But I do know her staff (which she is covering for) hung up on me because I questioned her recommendation. read more

Provider couldn't properly care for my condition. Referred to a specialist. Except when that specialist stated that they don't do that, This provider decided to wash their hands of me as a patient and fired me from the practice. A dr I never met actually signed the letter, "breakdown of doctor/patient relationship". So I can't be a patient here because you are incapable of treating my illness or knowing what other specialties do? Ok. Rude phone/office staff. Every interaction was rude. Every one. I'm better off leaving, they clearly don't know anything about primary care or customer service. read more

Patient of Desert View Family medicine for over 9 Plus years and thought the world of Dr. Padillia , however over the course of the last few years things have gone downhill fast . 1- The office staff is nasty, have no clue or experience to answer questions from billing to insurance. 2- Don't call because you can never get through 3- Billing people never return call 4- This practice should understand that if you are on Medicare you are entitled to one free exam, however if you ask a question, you get a bill from Desert View with no explanation of the charge because the billing department never returns calls . 5- Pharmacy tried numerous times to get my prescription refilled however this office does not call anyone back. Finally, I had to go into the office to have them re-fill my prescriptions. 6- I had been sick for a couple of weeks, called Desert View and they could see me in 1-2 weeks , you know why because they take the snowbirds and forget about their regular dedicated patients Their attitude, their professionalism and more the care for their patients has gone downhill. Dr Padillia I thought you were a great Doctor who cared about your patience, but I was totally fooled you have become concerned about the money not the healthcare you were sworn to provide. So, after 9 plus years its time to find a new doctor I strongly suggest anyone looking for a Doctor stay away from this place. read more

Dr Padilla and staff has been nothing but excellent to myself and my late husband. I have always been greeted with a smile and felt very cared for at this practice. Easy to use Patient Portal is the best friend to getting fast and speedy service. Finding good patient care these days is tough but you won't be disappointed with Desert View. read more

Only office that has a 20-30 min hold every time you call. Not even pharmacies you have to hold for this long, at least there you speak to them and they ask you to be put on hold. Front desk is always taking messages but no one ever calls back. You have to call every 3 days to hear back. I've been coming to this office for 7-8 years and it's only gotten worse and worse. I don't think I'll be coming back to this office. I've also heard they don't see sick patients unless they got a covid test which is ridiculous, glad i am a healthy person because I couldn't imagine dealing with this office over being sick and not being seen by my Dr. read more

Dr. Bridgett Wilson is fantastic! I'm a generally healthy, middle-aged woman and I've been seeing Dr. Wilson ever since I moved here from Colorado. She is thorough, efficient, and incredibly personable. My husband also sees Dr. Wilson as his primary care physician and he couldn't be more pleased with her professionalism and sincere care of his overall health. As of the date of this post, DVFM now has Sonora Quest ON SITE! There's no need to schedule a separate appointment for bloodwork -- it's in office. Such a time saver! read more

Medical care with top quality care and kindness. Our family have been patients for several years and we have no plans in going anywhere else. read more

Dr. Wilson was one of the worst Dr's I have ever dealt with. Had to change Dr's due to insurance change and I've never seen a more incompetent Dr. If you have anything serious going on w/your health, stay far far away. She left the room and said she would return, I told the manager if she wasn't going to return and do a full examine then she wasn't going to get paid. I would also contact the insurance company. So beware! She's to quick to deal with patients and move on. read more

Unless you want to call 6-8 times to get your prescription renewed don't go here. I got so frustrated that I changed physicians. My boyfriend and his son are about to go elsewhere. My boyfriend has been a MONTH without medication because this office ignores REPEATED requests from the pharmacy. Thank GOD it's not cardiac meds! I now go to Ferguson Family Medicine in Mesa. They have walk in hours and are very responsive to requests for prescription refills. read more

After 3 years of coming here, I have to join the ranks of patients who are receiving horribly unprofessional treatment by the front office staff. I won't go into detail but suffice it to say it was rude enough for me to look for a different healthcare professional. Dr. Bader, I've appreciated your expertise but I'm not coming back. read more

Dr. Bridgit Wilson is wonderful, I have had two prior doctors there one retired, one moved. Both were wonderful. The office staff is absolutely terrible. Snarky and rude, impersonal and don't care. I don't understand why they are not trained in customer service. Can't the management see how bad they are and either train them or get rid of them. The assistant Dr. Wilson has is the worst human being I have ever had to deal with. Sad. read more

Horrible places ! one doctor prescribe me medicine and then that medicine cause me medication reaction!! i was feeling like i am going to be die .....but God is very kind ...God saves my life.... !! read more

I went here for nearly 3 years and was treated so poorly by the OFFICE staff that I had to switch doctors. They are short, snarky, impersonal and seem lackadaisical. I also was not diagnosed correctly for issues with my IT band (went for MRIs and X-rays to various specialists over a course of 2.5 years without resolve) and was made to feel like a drug addict when I asked for pain meds. I was miserable and could not walk without pain. I suffered way too long! They didn't give a crap at all. I went to a new DR and she nailed it right away, gave me something to help until my physical therapist could do her magic and voila, just a few weeks thereafter, I'm 80% better! I thought I was never going to be able to walk without pain again. I was stupid to let it go on that long. Yep! That's on me! I just received a phone from a bitchy receptionist to schedule an appt (get that $!) and gave her some of my thoughts. Seems like it would "register" that I've not been there for months. It didn't. Good luck....you guys suck. read more

Dr. Bader is fantastic. She has helped me with my medical issues and is always available when I need to make a last minute appt. If she's not available, they have experienced PA's as well she has referred me to. Sometimes I have to wait on hold for a receptionist for up to 15 minutes, but it's worth it. They're taking their time helping other patients and don't rush the business and I can respect that. read more

Since my visit, I received a bill over 2 months later with fraudulent charges. I called my insurance company and they told me everything should have been covered but DVFM coded a bunch of stuff incorrectly. I've called twice to have this rectified but now need to send a letter to my insurance officially starting the process for fraud charges. Stay away from this place. I have never had any insurance issues at any places prior to this one. read more

Poor service / communication and ensuring patient continuity of care. If you want a consistent experience and not be treated like a number, this is not the place for you. read more

I cannot find the office and there is no phone support until an hour and a half after my appointment time so I'm going to find another doctor. 2730 s Val Vista is a terrible complex, I wandered around for 20 minutes looking for 187. There is no directory and I was instructed to come at 6:30am but the whole complex is dark and almost nobody there except a few more wandering people complaining about the complex! So frustrating. They seemed nice on the phone when I scheduled but they need to insist the property has a suite directory and map or they will continue to enrage prospective patients like me. read more

What good is a doctor's office that refuses to see sick patients if they "exhibit any signs of illness". The front office staff have alway been horrible but for years we overlooked that as we liked the actual doctors/NP's but after spending 20 minutes on hold to find out they no longer see sick patients (we have a negative covid test and they were informed of this) we won't be back. read more