DO NOT BUY YELP DEAL!! If you have an iPhone 6 or a newer model, don't buy the deal on yelp. They do not honor it for newer model phones. It doesn't state anything about what it includes except that it's $55 worth of service for $35. I purchased the deal before going in & once I got there, I was informed it wouldn't be honored for my newer model iPhone. I paid the full price to replace my iPhone 6+ screen which was the cheapest I could find $120ish (that's with tax). I left it there, they fixed it, so far it's functioning perfectly no issues. Just super disappointed there was no fine print on the yelp deal & now I have to wait for a refund. read more

If you want to have your phone fix (cracked screen, water damage etc..) this is the place you want to go for all you phone issues. Great and friendly staff that can fix your phone in a short period of time and at a low price compared to their competitors. They also have many accessories if you would like to pimp out your phone or just want to protect your valued phone. read more

Desert Wireless - Before: - Mobile Phone Repair Near Me - Las Vegas, Nevada

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When it comes to cell phone dilemmas it's hard to hedge the risk of trusting any cell phone repair company. Maybe the fear of it breaking afterwards again, or maybe the fear of ripping you off, but the fear of walking in is the same fear you feel when you have to get your car fixed from a mechanic. Thankfully, Dessert Wireless overcomes that stigma and instills trustworthiness and reliability. Something we seek in from a cell phone repair shop. They confirm it from their reviews! I initially dropped my phone and it final gave. Having used up my insurance, I decided to just go ahead a fix my phone with them. This is my second time coming to them, having replaced my iphone screen the first time and was satisfied with the service (I believe it was $60 back then). This time it was my Galaxy that needed mending. Mai was very helpful, honest, and professional. She notified me of the process, and told me before signing the form that the price would be $150 to replace the screen and the LED light. She then told me that they would confirm it with their tech engineer. Wookie fixed my phone and was very honest and fair, something that I hold to high value when seeking this kind of service. He told me of the problem and confirmed Mai's diagnosis, and then notified me that it would take 20 minutes. I was impressed by the service! Next day, the phone somehow crapped out on me not knowing why, and just after fixing it. I returned, and looked to Wookie to look at it. This was the part where I feared they might gyp me of the service and charge me again, but Wookie then explained that if it was the product they would replace and fix it free of charge, in which he did. Free and fair. All in all, in all my cell phone repairs, I would go to them. They are professional, honest, and fair. I know I could come to them to get a true value of what I pay for, and I highly respect them for it. read more

I purchased a groupon coupon for $40.00 that should had cover my screen repair on my IPhone 4S. But not so once you get there, they charged me an extra $35.00 on top the $40.00 already paid with groupon. The parts were not apple original parts, so my display is not so clear. I'm very unhappy with the repair. As per apple they are using aftermarket parts and the screen has a Chinese symbol that you can see when cleaning. The bottom part is that you will pay their regular price anyway but you won't get original part as they quoted me. read more

I smashed my phone Saturday night the screen was cracked everywhere , I found this place online and saw it was affordable prices so I called them the next morning and they took me in and it took them an hour to fix my iphone screen !! Love this place .. And I recommend it to everyone if they want to save money !! Thanks :) read more

This place was wonderful, I came in just before 6 on Friday, and was able to get out by 6:30 with a brand new screen for my 4s for a cool $38 with the Yelp deal (they honored the discount without having to purchase the deal). The waiting lobby was pretty comfortable, and there was free wifi so bring another device to make the wait a little less painful. The staff was great, very nice. Others mentioned getting a free case, or free screen cover- I didn't, but I'm sure had I asked they would have offered. I was way too excited to get my phone back at such a great price that I was already dancing out of the office. This place was a little difficult to find, but only because I'm a but of a skeptic. When maps tells you that it's on the Tropicana and N. Tamarus, trust it. Park on the eastern-most side, and take the stairs to the second floor. Good luck! read more

I love this Place. (a little hard to find) The service here is outstanding and the staff is very friendly. I would like to express how cheap they provide their services. I mean really, it is so cheap I would recommend this place to anybody with smart phone issues. I had 2 cracked screens and I was in and out within 15 minutes. check it out! :) UPDATE 3/22/13 You can never truly base a 5 star rating off 1 visit. Thus I came back yesterday. Danny is such a sweetheart. Super informative. I mean I had just gone to Wireless toys and they told me that I had to factory unlock the iPhone 5. I had already done that. (Wireless toys was trying to gank me) I am super glad I came once again to wireless toys they are very efficient and know their stuff. This is my go to place for repairs! I wish I could give them more stars. ------------------------------------------------------------------------------------------------------------- 8/52014 Update as I am always messing up my phone, I came in today and of course because I am here so often the manager recognized me. I was talking to Bao telling him what was wrong with my phone. Wookie comes up and says don't worry Ill take care of your phone. At that moment I wanted to applaud him however didn't want to make a scene. I came back a few hours later and wala..... My phone was charging again! Thanks Wookie! This place is the best I appreciate it. read more

So I been going back and fourth about whether or not to update my old review to 3 or 4 stars but decided on 4 assuming the credit they gave me to use will be honored when I go to redeem it later this month (since I moved out of state they offered me a credit but said I could redeem it for my phone bill and they can take care of part of that which i think is awesome)... Right after I wrote the "unsatisfied" review I was on my way back to get my phone fixed again when the owner/manager Wookie reached out to me. He not only offered me credit for part of the purchase but they had it fixed within maybe 20 minutes. I'm still not sure if it was a part issue which could have happened or if the tech was unsure of the issue I was having but either way I have had no further issues with the phone and am more then thrilled at the customer service they gave me to resolve it. To make it even better, he actually even texted me a few days ago to check on the phone. I definitely give the customer service and resolution an A+ which would make it worth the time to go to again (if I lived in the area), It's good when business's strive to help the customers and take the time to listen (or read) issues. Thanks Desert Wireless! read more

It was kind of difficult locating their store. I circled the building twice until I decided to actually go in. They're on the second floor in the back corner. Service was quick and easy. It only took half an hour for an $80 cracked iPhone 5s repair. They even provided me with a free screen protector. Be sure to use the coupon provided on Yelp! These guys provide quality service and they have comfortable couches if you want to wait in the store. read more

Brought in my iPhone 6 with a shattered screen. 90 minutes later they replaced the screen and it looked brand new again. $85 was a great deal compared to Apple Stores $109 and Verizon's $199. Also got perforated screens for my personal and work phone. This screen is highly recommended as I'm very particular about the screen protectors because they don't feel natural to the phone. This screen is perforated glass so it feels just like your screen and won't shatter if you drop it. Only $15. This place is 5 star worthy. read more

Awesome service and quick! Make sure you tip the repair men! Plus, they're open Sundays! read more

Fixed my cracked iPhone 5 screen in less than 15 minutes for $82 even. The groupon isn't valid for iPhone 5, even the one that reads $35 for $80 in repairs which was the whole reason I chose them in the first place... But since I was already there.... I decided to use the yelp deal and saved $25 instead. It's $99 to fix the 5 screen but with tax and everything it was a little more. They gave me a case when I checked in, and didn't go through my phone like I read had happened to someone else in a different review. The man who fixed my phone very much encouraged me to leave a yelp review. Thanks for your help! read more

We were hiking to the top of the mountain for 4th of July when our phone shattered! We tried not to let it ruin our firework moment because I knew we could get it fixed easily. The next day we searched and found Desert Wireless on Yelp with good reviews so we checked it out. Thanks to you guys we found the store easily. At first I called but no answer but it was nice for them to call back right away and sent me a text with their address and picture of the building. They took our phone right away and said it would be 2 hours. Thanks to Yelp we also got a free screen protector. We picked the phone up later in the day and it looked like a new phone! Everything works great. I would recommend this place and don't worry about your phone! read more

My experience here was both exactly what I expected and not at all what I expected. Let me explain... You know how anytime you have a question about your phone, or your phone is acting up or needs a small repair and you bring it anywhere, no matter how small you think the problem is, the tech will tell you how tragic your phone is and you spend hundreds to get it fixed? No? Just me? Okay then I am the mother of three of the most droppingest kids on the planet. I had to fix 2 shattered screens and stumbled across a Groupon for Desert Wireless. Great deal on glass repair so I purchased it. Dropped in today and dropped both phones with them and was told they'd be ready by 1 pm. Fully expected a call telling me there was nore to be done (ie. LCD needed repair etc.). At 12:59 pm I received a "phones are ready" text. What the?!? That's it? No surprise charges? No needing to keep it overnight because the repair was more complicated than anticipated? I showed up a few hours later, was handed the phones and came home the best mom in the world. Never again will I go to the carrier only to be forced to make a claim. Desert Wireless get used to seeing me! read more

Go see Wookie and get a screen protector! The dude's honest. Thought my glass touch screen was cracked. Brought it here. Turns out it was the tempered glass protector and the phone was fine. I should have realized all along but I didn't want to take off the protector for fear my screen would get worse or stop working. Wookie could've taken the phone in back and charged me over $100 for nothing. Instead, he educated me and switched out the protector and I was out the door in 5 mins for $29. read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

This place is awesome in every way. The last time I needed a screen repair, I made the mistake of going to Go Gadgets, and consequently my phone was destroyed by them. This time I decided to look on Yelp, and this place was the most highly recommended. I totally see why. I came all the way from Anthem to have my son's iPhone screen repaired, and they were so courteous and helpful. When the owner found out I was from across town, he took really good care of me so I didn't have to wait. They use the same glass that's used for iPhones, not the cheap, thick glass I got at Go Gadgets. I will definitely use them from now on, and you all should too. The only regret I have is that I left feeling like I should have tipped the technician more for doing such a good job. read more

I chose Desert Wireless over the rest of the iPhone repair places because they were the only ones who seemed like they really knew what they were talking about. Straight off the phone they told me exactly what I needed to fix my iPhone (cracked screen and mic replacement) versus the 3 other places that required a consultation before being able to give me a price quote. So yes its the possible long wait time that could be a killer. But it's cause they seem to be the busiest guys in town. But I'd rather wait and get my expensive iPhone fixed than have to buy a brand new $400 cell phone! When you walk into Desert Wireless (or go on their website) they have every issue, mods and update priced out which shows already they they know exactly what they're doing. And some of these mods you gotta admit are pretty badass! They even recommended me ways to fix my problems that would save me money! Just know that there are a million+1 things you can do with your iPhone and these guys know all of those million+1 ways to do it! Invest your time and take care of your baby. ;) read more

Replaced my ancient Galaxy Note 5 screen in an afternoon. Quick and painless!

Very impressed! Great service - quality work! I had dropped my iPhone 5 and cracked the screen bad. With the high yelp ratings, I decided on Desert Wireless. Plus they had the yelp deal ($55 credit for $35) so it was a win-win. They had my phone better than new in less than an hour plus I relaxed on the comfy couches and watched football while waiting. Not bad. My only complaint would be that they quoted me $125 total, and after the $55 credit, they still charged me $80...ten dollars more than the quote. I didn't realize until after I left. Consider that your tip DW for a job well done. I would recommend them to anyone with a cracked iPhone screen. Just watch out for up charges. read more

I've had to visit this place 3 times in the last 2 years. Yes, same phone. I know. I'm a total mess. Anyway, The first time I came in I did not make an appointment, and they suggested that if I had to come back [knocked on wood] that I should. So the 2nd time around, i called to make an appointment and they said that they didn't do that anymore. So scratch the idea of making an appointment. [Or maybe not... maybe they're all confused.. idk, but call and see what the wait time is at least, and maybe ask if they take appointments.] I'm a ways from the place, so I like to know how much time I have to kill in the area. The first time that I brought my phone in, it took about 45 minutes... the last time was even faster. The in betweens I don't remember because I figured it would take from 30-an hour, but you can generally expect about an hour wait. They sell a bunch of accessories there too... Covers and chains and fun thangs... They usually have a deal floating around on the internet. the first deal I got was on groupon, then facebook, AND THEN YELP! WOO HOO! i believe it is. It was 20.00 for a 59.00 service or something. I should buy a couple... because for real- my screen is broken again. I'll see you soon Desert Wireless. read more

Mixed feelings on this place. I called to see how long and how much to fix my cracked iPhone 5 screen. The guy said about 20-30 minutes and that it would be $90 (plus $5 off for the yelp deal and I could do the $30 for $55 if I bought it on yelp). Got there and he said I can't do both the deals and that now yelp was "updated" to have a $35 for $55 deal, even though mine didn't show that. I ended up paying $87 with tax and he said it would take 90 minutes!!! I was irritated by then but needed my screen fixed so I agreed and left. Went and and ran some errands with my mom and decided to just go back and sit and wait, even though it has only been about 40 minutes. As soon as I got there he gave me my phone right away...just had me wondering how long they would have had me waiting since I never got a phone call. Besides all of that, my phone looks great and brand new again!! read more

Broke my iPhone 6+, shopped around and found these guys. Friendly, professional, fast and cheap. 9/27/16 - went back for another issue.. Rather than take it in and charge me, they explained how to get it resolved for free. I can't say enough about these guys. This is the place to take your iPhone for repairs. read more

Fixed my iPhone broken screen in 15 min. Great service! read more

Called was quoted $85 for a screen replacement on my iPhone 6. When I arrived I mentioned I purchased the Yelp deal and they said they couldn't honor it because the quoted price included the $20 off. It didn't mention anything on the fine print and how did they know I purchased the coupon? I was frustrated, but I was already there so I proceeded to pay for replacement screen. Long story short if I would have know they weren't going to accept it I would have gone somewhere else. I saw you can get them done from people on Craigslist for about $70 flat versus $92 with tax. Happy with my screen being replaced just didn't like the whole Yelp deal situation. read more

Worse experience ever. I also took my iPhone 6 based on Yelp Also best price in town, they replaced it no problem, few days later the screen came off had to make a second trip for a redo I waited an hour for them to give me my phone back with a new screen but not completely seal, the excuse the guy gave me (Edson, I think is his name) was that my phone frame was bent I never heard such a thing but they are the experts, I asked for a refund and the only way to get my money back was to take somebody else cracked screen an put it in my phone. Save yourself the trouble and take your phone to a real professional place, perhaps is going to cost $50.00 more but at least they'll be honest. read more

I took my iPhone 6+ to Desert Wireless, and all I can say is WOW! Customer service was absolutely amazing. I am a small business owner my phone wouldn't turn on, and of course that means I lose money by not being able to answer my phone. The Desert Wireless team took my phone in had a nice waiting area and within 1hour I was back up answering my phone. This service these guys offer they treat you like family. With my experience I will send all my family and friends!!! Thanks guys!!! read more

Outstanding service provided. I was on a bus tour and one of our friends dropped his phone. We called in advance and was able to have the phone fixed in an hour between arriving in Vegas and departing. Friendly professional staff that really knows how to take care of people. If I am ever in Vegas again, which I probably will be, I would not hesitate to have my phone serviced or repaired at this location. read more

When I worked for at&t I used to refer customers here when their pone was no longer under warranty because of the reputable work desert wireless does. I also had an issue with my phone one day when it was making a really horrible noise everytime I would answer the phone. I took it to DW and they were able to fix the problem! Fast forward years later... Now I'm pretty great with my electronics and take good care of them, but one tragic day at work, I dropped my beloved iPhone 6 and the glass screen cracked. I went to yelp and lo and behold Desert Wireless popped up, I reached out to Wookie and he was able to set up an appointment for me the next day! I went in and TL assisted me and told me it would be about an hour to fix my screen, half an hour later, I was all set. Fast and affordable, I'll be sending my new guests here. read more

If you ever need your phone fixed I highly recommend giving Desert wireless a call. The staff are super friendly and their prices are cheaper than some other stores I called. They were really quick and with replacing the front glass on my iphone 4s, I was told 45 min - 1 hr and it only ended up taking 20-30 min. If there's ever anything wrong with your iphone, replacing it won't need to be your only option, give them a call and they might be able to fix it, saving you a couple hundred dollars. read more

I guess I went nearly 6 mos without cracking the screen on my iphone. I use Yelp a lot and these guys have a lot of good/very good reviews. I called them around 1pm on a Saturday, dropped it off at 2 and picked it up at 3. I mentioned Yelp and their good reviews and he gave me $5 off. I didnt want to have to use ANYONE but i cracked my screen and I gave these guys a shot. I dont regret it at all. It went about as smoothly as it could have. read more

The location is different...I actually like the vibe of this building it's not all flashy, it doesn't scream: "hey, look at me"! It's chill, straightforward, mature and authentic just like this business! I needed the shattered glass on my iPod repaired (I use it for work). They worked on getting it back to me in a timely matter and I was able to use it the following day without missing a beat! The employee, albeit young, was Very professional and friendly! The price was fair and I'm a happy girl! Thank you:) read more

I read other good review on Yelp!, which led me here. It's on the second floor of an office building (open atrium in middle, like a motel), so park anywhere around the building. When I entered, I was greeted right away. I told TL why I needed (4S battery replaced) and he offered a price of $35 and honored the $5 off promotion. He even threw in a free screen protector. He told me it would take about 20 minutes and it definitely took less as I waited there on one of their comfy couches. He called my name when it was finished, wrote up the bill, and I paid. It was really effortless from my side. My battery has a 30-day warranty, which is nice. read more

i'm really hoping i can update this to a better review. i dropped off my phone at around 2 pm today. I was told someone would contact me by 7 pm. i sent a text at 6:50 and didn't hear anything. Update : I ended up going in the next day. They told me my phone was fixed, but when I put my SIM card in my phone had no signal. Wookie told me that is was $120 which I just couldn't pay to say that I would have to go to the phone store and buy a new phone on top of that since mine still didn't work. I understand that not everything can be repaired. But I specifically told wookie I don't want to pay unless my phone can be fixed and he agreed when I dropped the phone off. I tried to see if Wookie would work something out with me because after talking to other stores they told me that paying $120 for a phone that still says "searching for signal" is pretty ridiculous. Wookie kept telling me it's $120 and thats it. Nothing else to it. So I ended up going to att and getting a brand new phone. I went to another phone store later on in the day as I also have an iPad mini 4 that needed some work done. I told them what happened and they advised me that it was illegal and that I should ask for my phone to be put back with the broken parts and returned to me if it cannot be fixed. I asked Wookie for that to be done which he reluctantly did do "when he got the time to do it". Long story short. I spent quite a lot of time sitting in desert wireless. From what I gathered some people have a great experience. Some people have a horrific one like I did. I'm glad I read the reviews before I picked up my phone and saw how many people had problems with their devices and had to bring them back because that's what got me to look at my phone and see that I got no signal before I paid. It was previous people that ended up paying for a broken device back or their device running slow that saved me from doing the same. Be very careful. Desert wireless is the cheapest place I found but then again you do get what you pay for. In the end I did get my phone back and I took my iPad mini 4 to a different company which treated me very respectfully ( an issue I won't even get into because I got my phone back from Wookie so whatever) but that goes to show you that I can't even say my thoughts or I wouldn't of got my phone back. Be very careful! Sometimes it's better to pay the extra $20 and get a quality repair than the absolute cheapest thing. Most of these reviews were written for a free phone case or screen protector. Let's just say I did not receive a screen protector or case. But I did get my broken phone back and saved $120. I hope your experience is better than mine. I'm just super glad I looked at my phone before I paid or I would of been VERY upset. read more

Amazing value and service. Was waaaaay faster and cheaper than expected. My iPhone 5c screen and display was replaced in 45 minutes for $59. Would definitely recommend this place to anyone who needs a device repair. read more

Desert Wireless - New Screen! - Mobile Phone Repair Near Me - Las Vegas, Nevada

Thanks Wookie for the great service again

I always search for the best customer service and the best deals. It isn't an easy task to find both. When I first found Desert Wireless, I knew I scored big time! I actually found both, one stop shopping! Because of the great customer service and the amazing deals I will always refer my friends and family to Desert read more

The best place to go when it comes to apple products I was in and out in a quick time frame they also have the best pricing hands down With the best customer service I wouldn't recommend no other Very satisfied customer read more

My wife took her Galaxy S3 phone out of her Otterbox case and dropped it face first on our garage floor. The screen was still useable, but shattered enough that it would cut your fingers. I started searching for a repair shop and after days of searching, I found Desert Wireless. I wanted the screen to be fixed before Valentines day so I took it in today. I filled out some paperwork and they said give us 90 minutes. I told them I would be back in a few hours. Got back to pick up my wife's phone and it looked like new! This place is great and I only had to pay $74 total with tax to have this replaced. Totally worth the money and recommend this place to anyone who has a broken phone. read more

They are absolutely amazing. I'm so clumsy and I always break my phone. Both times they have gotten the job done fast and efficiently. They also helped me get a screen protector, so no more cracked phones for me! Wookie was very friendly and efficient. Thanks guys :) -Heather Aradas read more

This place is great. Wookie greeted me when I walked into the store and up to the counter. He took a quick look and let me know it would cost $99 to fix my destroyed iPhone 5s screen. When I came back an hour later, it was all fixed and ready to be used. The whole process was quick, easy, simple, and relatively cheap. I used the Yelp deal, so I saved 20$. After tax, and after using the coupon, I ended up paying a total of $87 ($35 on Yelp and $52 at Desert Wireless) to fix my iPhone 5s screen. I also got a free screen protector, and it was installed perfectly. The building complex is easy to find, and it's near UNLV campus. However, finding the store is a little more difficult. Just make your way up to the second floor and look for the windows with the Desert Wireless signs and yellow decals. I'd definitely come back if I ever need any more service on my phone, and I'll definitely recommend this place to my friends and family. read more