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Desert Wireless

4.2 (986 reviews)
Closed 10:00 am - 6:00 pm

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Response time

9 hours

Response rate

100%

Services - Desert Wireless

Device support or repair

Cloud services

Telecom or network services

1 More Service

Mobile phone support

Desert Wireless Photos

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Recommended Reviews - Desert Wireless

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Reviews With Photos

Damage Wookie made on my phone

Updated Review: This place is extremely shady. There are always sketchy people hanging around inside and outside the shop, which should've been the first red flag. I came here as a young girl just trying to get my phone fixed, and he completely took advantage of that. He swapped out my real iPhone parts for cheap off-brand ones, stole my original battery, and left me with a phone that overheated to the point it was too hot to touch or turn on. I ended up paying $300 here, then another almost $200 somewhere else just to fix the damage he caused. He knows the cops can't do much, so he acts untouchable -- but don't let that stop you. Report him to the Better Business Bureau (BBB) so it's on record and something can actually be done. Thank you to everyone on TikTok who saw my video and helped share my experience. Hopefully, this keeps others from getting scammed by him

Should be a trusted store!!
Reuben M.

BEWARE! THESE PEOPLE ARE THIEVES. DO NOT TRUST THIS COMPANY! Read below! This shop is a Bounce package acceptance store. I am from New Zealand and was traveling to Las Vegas, I had organised a packaged $2500 laptop to be delivered to this store before I arrived so I could pick it up when I landed at the airport. My package arrived via UPS and was SIGNED FOR by an employee of the store named Edson who is wearing black in the photo. When I arrived to pick up the laptop, the first thing I asked is if Edson was in, the store owner "Wookiee" wearing red in the photograph told me that he was off today. I then asked for my package, the owner became very avoidant and told me the package was not there. I asked him where it was, given that it had been signed for by the store! He was acting very nervous but kept telling me it's not there, no reason, no excuse. He then tried to tell me that Edson, his employee must have stolen it and run away as he "disappeared a couple of weeks ago". I knew immediately he was lying and in my fury, I went into the back room to find it myself. It was not there, so I grabbed a couple of his phones and a laptop until he gave me my laptop back! I took the owners phone and found Edson in the contacts, I called Edson from the owners phone and he answered casually - so much for having run away! The store owner started screaming to the phone that he was being robbed and code words to get Edson to come. I called the police and asked them to come to an altercation at the store, they said they had dispatched someone. At this point the owner of the store starts begging to not have police involved and that he will go and buy me another laptop but to please call off the police. I said no way, and told him to call Edson to guy buy a laptop and bring it here, and then I will call off the police. Once again I called Edson, when he answered, once again the owner of the store screamed to him that I had a laptop in my hands, Edson said he was coming to the store with his gun and not afraid to use it! He also said to the owner not to say anything and to let the police come because the police won't be able to prove it. Edson came to the store and told the owner to stop saying stuff, all the while the owner of the store was saying he can't go to prison again and to not let police come! They went into the store and I waited for police outside. Once police arrived I told them everything and showed them the UPS proof of delivery signed for by Edson who denied it! The police told me they don't have a warrant so they could not legally search the premesis. To the owner - you are a thief and trust me when I say I am currently working with police and a lawyer pursing grand larceny for theft. I am also working with Bounce directly to make sure you never get their customers again. You should be ashamed of yourself, you're a f*#€ criminal, Bounce is supposed to be trustworthy and safe, and they have scum like you ruining their reputation by stealing items of value! You can see in the screenshots I provided that the package was delivered, acknowledged by UPS, accepted by Edson, and not logged in package received by Bounce, of course because they knew it was a laptop and stole it. I also have more evidence but that currently is part of police investigation To any readers - I have nothing to gain from writing this post other than to warn you to not trust these people!!! I know, no doubt that if the owner replies to this it will be nothing but lies to try protect his business. DO NOT TRUST THESE THIEVES!

Very bad service. The quality of the screen is horrible. The screen is like the brightness is all the way down and the screen doesn't even fit the screen. I addressed the man to fix it and he refused to.DO NOT COME HERE

Went for a screen replacement on a Samgun S24 Ultra... Wookie Nguyen said will honor his word but never happened. Not only they broke the bakside of my phone, the replase the screen with a used one, and tried to hide it. I went there because of the great reviews, but I am fully dissapointed. He only offer to send me and extended warranty, electronically, it never hapen. I am basicaly saving to buy anew phone, how actually works, but is not the service I paid for. I have screen shots on the conversation, when he admits I catch him on the deception and saying he will make it right the next day... Not happy at all.

I was a customer at Desert Wireless, on Thursday, March 29,2024. I initially visited them to repair a cracked screen on my phone, but it turned into a complete disaster. They did a makeshift job that resulted in my phone being in worse condition than when I initially brought it in. I approached the owner for a refund, which they have failed to do, they instead insisted I bring it back for further "fixing." It's clear to me that Desert Wireless operates unethically. Adding to the suspicion, Desert Wireless only accepts cash, Apple Pay, Zelle, Cash App, or Venmo, which limits the ability to trace transactions and suggests an aversion to traditional payment methods that provide more oversight. I discovered that the company name is not listed on the Nevada Secretary of State website. This omission raises serious doubts about their compliance with state regulations and their commitment to transparency. A business that operates without proper registration raises questions about its legitimacy and accountability to customers.In light of these findings, it's evident that Desert Wireless may not be operating within the legal framework established by the Nevada Secretary of State. This lack of compliance, combined with their questionable repair practices and refusal to provide refunds for subpar service, underscores the need for potential customers to exercise extreme caution before engaging with this establishment.

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Photo of Linda M.
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11 years ago

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9 years ago

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9 years ago

Very responsive. Got the work done quick and seems to be a high quality job! Thanks!

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Photo of Iris S.
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9 years ago

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13 years ago

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13 years ago

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13 years ago

Great quick fix on my iphone 5 screen! Cheapest option I could find! Excellent service!

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12 years ago

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12 years ago

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12 years ago

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10 years ago

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9 years ago

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9 years ago

Love this place! They fixed my husband's water damaged iPhone6 in less than an hour! Thank you!!!

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13 years ago

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12 years ago

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Photo of Ant C.
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12 years ago

Who ever the guy is that picks up the phone sucks at his job and he works at a phone store so idk I give 0 stars

Business owner information

Photo of Wookie N.

Wookie N.

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Photo of Jessi H.
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12 years ago

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12 years ago

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12 years ago

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11 years ago

I got my life line back! They can fix anything even when the Apple Store tells you to buy a new one! Great prices, always use a groupon!

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10 years ago

Business owner information

Photo of Wookie N.

Wookie N.

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13 years ago

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13 years ago

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Photo of Mia Z.
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13 years ago

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12 years ago

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12 years ago

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9 years ago

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10 years ago

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Photo of Sonja C.
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10 years ago

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Photo of Wookie N.

Wookie N.

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Photo of Donnie H.
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12 years ago

Anthony was awesome, under promised and way Over Delivered! Fixed my iPhone 6 in less than 30 minutes! A complete rebuild.

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11 years ago

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Photo of Wade L.
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10 years ago

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9 years ago

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13 years ago

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Photo of Erika D.
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12 years ago

Service is . I got a great deal and Woogie was exceptionally nice. I love my brand new iphone screen!

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Photo of Kris C.
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12 years ago

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Photo of Shelley J.
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12 years ago

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10 years ago

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11 years ago

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12 years ago

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Page 13 of 25

Desert Wireless Reviews in Other Languages

Ask the Community - Desert Wireless

How long does a screen repair take?

About an hour! If it's busy, it might be more time. Text them, they can text you back and they can tell you.

How much is the cost to have iPhone 7 screen glass replaced?

Call or ask for a quote

How much will it cost to repair a sc iPhone screen?

$49 special Iphone6s

How much will it cost to replace cracked screen for Samsung galaxy S8 Plus?

I would think it's $40

View All 7 Questions

Review Highlights - Desert Wireless

I had the pleasure of speaking with the manager, Wookie, who was very professional, friendly, FAST, and efficient.

Mentioned in 43 reviews

Read more highlights

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IPhone Repair Las Vegas

IPhone Repair Las Vegas

4.8
(48 reviews)

if you need your screen fixed your battery replaced anything done to your phone? Make sure to use…read moreor call these guys. These guys are the best. They're so professional. It's a mobile repair they come to you. I am so elated. My screen was cracked. My battery was needed replacing and they came out that day fixed it that day and they're so professional and nice. I just can't even say enough about how great this company is and they don't even charge you an arm and a leg.!!!!

I didn't have the best experience with this company, in fact I had to go to the Apple Store after…read moreand pay for a 2nd repair due to the shoddy work and repeated no shows. My initial appt was confirmed for 2/16 between 2-2:30 PM for a replacement of my back screen. They didn't show up until 3 PM despite texting me they were 'on the way' at 1:50. The tech said it would take 15 minutes to do the repair, almost 40 minutes later he finished. The next day I noticed that my back screen was popping out, like the adhesive wasn't installed correctly. I notified them same day and asked for them to fix it. They said yes but didn't tell me when they would. I reached out again the next day and we made an appt for the following day at 5 PM. I waited until 5:47 and they still hadn't showed. We rescheduled for the next day at 5:15. I sent a text to confirm the appt in the afternoon and they said they were 'sick' and needed to reschedule for the weekend. Final reschedule was Sunday at 4:30, which was confirmed by text message. And again they never showed up. Upon closer inspection I noticed the replacement screen they installed wasn't good quality, the camera cut outs weren't shaped correctly. Ended up going to Apple to have it fixed. Now I'm out $100 for this fumbled repair.

Desert Wireless - mobilephonerepair - Updated June 2026

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