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    Desert Wireless

    4.2 (1k reviews)
    Closed 9:00 am - 7:00 pm

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    Response time

    12 hours

    Response rate

    100%

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    Recommended Reviews - Desert Wireless

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    Reviews With Photos

    Maria B.

    My husband took his phone there last Saturday and they replaced the screen and the back glass. When we arrived, we discovered they had put a white one on when it was supposed to be black, without asking us. They told us to come back on Tuesday to replace it. We went back and they didn't have it. Now the white glass broke on its own and the phone gets very hot. They are not trustworthy people; they just want the money. I don't recommend them.

    Damage Wookie made on my phone

    Updated Review: This place is extremely shady. There are always sketchy people hanging around inside and outside the shop, which should've been the first red flag. I came here as a young girl just trying to get my phone fixed, and he completely took advantage of that. He swapped out my real iPhone parts for cheap off-brand ones, stole my original battery, and left me with a phone that overheated to the point it was too hot to touch or turn on. I ended up paying $300 here, then another almost $200 somewhere else just to fix the damage he caused. He knows the cops can't do much, so he acts untouchable -- but don't let that stop you. Report him to the Better Business Bureau (BBB) so it's on record and something can actually be done. Thank you to everyone on TikTok who saw my video and helped share my experience. Hopefully, this keeps others from getting scammed by him

    Should be a trusted store!!
    Reuben M.

    BEWARE! THESE PEOPLE ARE THIEVES. DO NOT TRUST THIS COMPANY! Read below! This shop is a Bounce package acceptance store. I am from New Zealand and was traveling to Las Vegas, I had organised a packaged $2500 laptop to be delivered to this store before I arrived so I could pick it up when I landed at the airport. My package arrived via UPS and was SIGNED FOR by an employee of the store named Edson who is wearing black in the photo. When I arrived to pick up the laptop, the first thing I asked is if Edson was in, the store owner "Wookiee" wearing red in the photograph told me that he was off today. I then asked for my package, the owner became very avoidant and told me the package was not there. I asked him where it was, given that it had been signed for by the store! He was acting very nervous but kept telling me it's not there, no reason, no excuse. He then tried to tell me that Edson, his employee must have stolen it and run away as he "disappeared a couple of weeks ago". I knew immediately he was lying and in my fury, I went into the back room to find it myself. It was not there, so I grabbed a couple of his phones and a laptop until he gave me my laptop back! I took the owners phone and found Edson in the contacts, I called Edson from the owners phone and he answered casually - so much for having run away! The store owner started screaming to the phone that he was being robbed and code words to get Edson to come. I called the police and asked them to come to an altercation at the store, they said they had dispatched someone. At this point the owner of the store starts begging to not have police involved and that he will go and buy me another laptop but to please call off the police. I said no way, and told him to call Edson to guy buy a laptop and bring it here, and then I will call off the police. Once again I called Edson, when he answered, once again the owner of the store screamed to him that I had a laptop in my hands, Edson said he was coming to the store with his gun and not afraid to use it! He also said to the owner not to say anything and to let the police come because the police won't be able to prove it. Edson came to the store and told the owner to stop saying stuff, all the while the owner of the store was saying he can't go to prison again and to not let police come! They went into the store and I waited for police outside. Once police arrived I told them everything and showed them the UPS proof of delivery signed for by Edson who denied it! The police told me they don't have a warrant so they could not legally search the premesis. To the owner - you are a thief and trust me when I say I am currently working with police and a lawyer pursing grand larceny for theft. I am also working with Bounce directly to make sure you never get their customers again. You should be ashamed of yourself, you're a f*#€ criminal, Bounce is supposed to be trustworthy and safe, and they have scum like you ruining their reputation by stealing items of value! You can see in the screenshots I provided that the package was delivered, acknowledged by UPS, accepted by Edson, and not logged in package received by Bounce, of course because they knew it was a laptop and stole it. I also have more evidence but that currently is part of police investigation To any readers - I have nothing to gain from writing this post other than to warn you to not trust these people!!! I know, no doubt that if the owner replies to this it will be nothing but lies to try protect his business. DO NOT TRUST THESE THIEVES!

    Very bad service. The quality of the screen is horrible. The screen is like the brightness is all the way down and the screen doesn't even fit the screen. I addressed the man to fix it and he refused to.DO NOT COME HERE

    Went for a screen replacement on a Samgun S24 Ultra... Wookie Nguyen said will honor his word but never happened. Not only they broke the bakside of my phone, the replase the screen with a used one, and tried to hide it. I went there because of the great reviews, but I am fully dissapointed. He only offer to send me and extended warranty, electronically, it never hapen. I am basicaly saving to buy anew phone, how actually works, but is not the service I paid for. I have screen shots on the conversation, when he admits I catch him on the deception and saying he will make it right the next day... Not happy at all.

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    13 years ago

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    13 years ago

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    13 years ago

    Great quick fix on my iphone 5 screen! Cheapest option I could find! Excellent service!

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    12 years ago

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    12 years ago

    Who ever the guy is that picks up the phone sucks at his job and he works at a phone store so idk I give 0 stars

    Business owner information

    Photo of Wookie N.

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    12 years ago

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    12 years ago

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    11 years ago

    I got my life line back! They can fix anything even when the Apple Store tells you to buy a new one! Great prices, always use a groupon!

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    13 years ago

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    12 years ago

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    9 years ago

    Got my iPhone 6s Plus screen fixed for only $50!! Excellent service done in less than 30 min and it looks brand new.

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    11 years ago

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    10 years ago

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    10 years ago

    My screen failed within 1 month of getting it repaired, total grey screen of death. I have to get a new phone now.

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    6 years ago

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    9 years ago

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    12 years ago

    Anthony was awesome, under promised and way Over Delivered! Fixed my iPhone 6 in less than 30 minutes! A complete rebuild.

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    12 years ago

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    10 years ago

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    13 years ago

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    12 years ago

    Service is . I got a great deal and Woogie was exceptionally nice. I love my brand new iphone screen!

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    12 years ago

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    12 years ago

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    10 years ago

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    9 years ago

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    Page 13 of 25

    Desert Wireless Reviews in Other Languages

    Ask the Community - Desert Wireless

    How long does a screen repair take?

    About an hour! If it's busy, it might be more time. Text them, they can text you back and they can tell you.

    How much is the cost to have iPhone 7 screen glass replaced?

    Call or ask for a quote

    How much will it cost to repair a sc iPhone screen?

    $49 special Iphone6s

    How much will it cost to replace cracked screen for Samsung galaxy S8 Plus?

    I would think it's $40

    View All 7 Questions

    Review Highlights - Desert Wireless

    I had the pleasure of speaking with the manager, Wookie, who was very professional, friendly, FAST, and efficient.

    Mentioned in 43 reviews

    Read more highlights

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    GadgetMates - Come check out our convenient, and cozy location!

    GadgetMates

    (745 reviews)

    I had my MacBook screen replaced, and I am very satisfied with the service! They gave me a clear…read morequote upfront and charged exactly what they quoted (no hidden fees as others do). The repair was completed within 24 hours. The screen looks brand new and functions totally fine! The customer service was excellent, and everyone was very nice and professional. I highly recommend them!

    This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

    IPhone Repair Las Vegas  - My phone

    IPhone Repair Las Vegas

    (48 reviews)

    Southwest

    Amazing MOBILE phone repair service!…read more Samir responded to my call immediately, was friendly, provided the best pricing, was at my place within an hour, and provided excellent quality work! He fixed both my mom and I's iPhone charging ports and replaced both batteries for an excellent price and was done with BOTH phones within 40 minutes. Will definitely be using their service again and would recommend using them 100%!

    I didn't have the best experience with this company, in fact I had to go to the Apple Store after…read moreand pay for a 2nd repair due to the shoddy work and repeated no shows. My initial appt was confirmed for 2/16 between 2-2:30 PM for a replacement of my back screen. They didn't show up until 3 PM despite texting me they were 'on the way' at 1:50. The tech said it would take 15 minutes to do the repair, almost 40 minutes later he finished. The next day I noticed that my back screen was popping out, like the adhesive wasn't installed correctly. I notified them same day and asked for them to fix it. They said yes but didn't tell me when they would. I reached out again the next day and we made an appt for the following day at 5 PM. I waited until 5:47 and they still hadn't showed. We rescheduled for the next day at 5:15. I sent a text to confirm the appt in the afternoon and they said they were 'sick' and needed to reschedule for the weekend. Final reschedule was Sunday at 4:30, which was confirmed by text message. And again they never showed up. Upon closer inspection I noticed the replacement screen they installed wasn't good quality, the camera cut outs weren't shaped correctly. Ended up going to Apple to have it fixed. Now I'm out $100 for this fumbled repair.

    Desert Wireless - mobilephonerepair - Updated September 2026

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