1. Designing Dental Smiles

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Merrick, NY

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Designing Dental Smiles

5.0 (3 reviews)
Closed • 10:00 am - 8:00 pm

Services - Designing Dental Smiles

Cavity treatment

Dental exams

Tooth filling replacement or repair

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4Excellence In Dentistry

4Excellence In Dentistry

4.4(29 reviews)
3.7 mi

This is my first time writing a Yelp review, and I usually avoid posting negative feedback about…read morebusinesses. However, my experience at this dental office--specifically with the office manager, Christy--has left me frustrated enough to share my story. To be clear, my dissatisfaction is not with the dentist, whose care I've always trusted, but rather with the way the office handled a $22.11 payment issue. I visited the office for a routine cleaning in October 2024, during which the dentist recommended fillings for two teeth. Although I've been skeptical about the necessity of some past recommendations, I trusted the dentist's expertise and scheduled the procedure. Before the appointment, I requested a pretreatment estimate to understand my out-of-pocket costs. When I reviewed the estimate, I noticed it was classified as an out-of-network claim, even though the office is in-network. I immediately contacted the office, and they assured me they would correct the issue. On December 10, 2024, I had the fillings done. When it came time to pay, the amount presented to me was significantly higher than I expected. After I questioned it, the staff realized they hadn't fixed the out-of-network classification. They recalculated the payment on the spot, and I paid the corrected amount without issue. Weeks later, on December 27, I received a call from the office stating I owed a balance of $22.11 because my insurance deductible hadn't been met for the year. While I felt this should have been accounted for in the pretreatment estimate, I reviewed the claim and confirmed the charge was accurate. I called the office back promptly and expressed my willingness to pay. However, I was uncomfortable providing my credit card information over the phone, given previous bad experiences. I asked about alternative payment methods, such as mailing a check, paying online, or handling it during my next visit. The staff assured me that paying later would be fine. On January 9, 2025, I received another call from Christy, the office manager. Her tone was immediately accusatory, implying I had failed to follow up or take responsibility for the payment. I explained that I had already confirmed the charge with my insurance and had been told it was fine to pay later. When I asked where to send a check, she abruptly ended the call without providing the necessary information, before I even had the chance to ask who the check should be addressed to. Then, on January 16, I received a voicemail from Christy, stating that if I didn't pay the $22.11 by the end of the day, the balance would be sent to collections. I was shocked that such an aggressive approach was being taken for such a small amount, especially when I had already attempted to resolve the issue. Frustrated, I rushed to the office to pay the balance in person. During this visit, I tried to explain my concerns about how the situation had been handled, but Christy dismissed my points, continued to accuse me of not wanting to pay, and spoke to me in an unprofessional and condescending manner. When I pointed out that she hadn't provided clear instructions for mailing a check, she sarcastically responded, "You know where our office is, right?" This level of disrespect was infuriating. In the end, I paid the $22.11 and canceled all future appointments. While I still respect the dentist's care and professionalism, I can no longer remain a patient at this practice due to how I was treated by the office manager. This experience has shown me that even excellent medical care can be overshadowed by poor communication and unprofessional behavior from office staff. I have attached one screenshot for my payment of $22.11 and one screenshot of the voicemail that threatened me about the collection, which happened 20 days after initially notifying me of the balance.

I've been going to this Dental Office for over 15 years. The front desk ladies Kathy and Patty are…read morefriendly and helpful. Anna the dental hygienist is amazing. She always cleans my teeth deeply giving me a fresh, sparkling smile. Dr Albanese is very knowledgeable and gentle. I always feel comfortable and trust him. I never feel any pain at all !!! Highly recommend this Dental Office!

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4Excellence In Dentistry - 4Excellence In Dentistry | Levittown, NY

4Excellence In Dentistry | Levittown, NY

4Excellence In Dentistry - 4Excellence In Dentistry | Levittown, NY

4Excellence In Dentistry | Levittown, NY

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Bellmore Family Dental - Dental Implants Wantagh

Bellmore Family Dental

3.0(22 reviews)
2.1 mi

I cannot say enough good things about this dental practice. From start to finish, the service and…read moreprofessionalism were top-notch. Everyone from the front desk staff to Carlos, the hygienist--who provided the most pain-free cleaning I have ever experienced--was excellent. I also greatly appreciated that the dentist was knowledgeable and didn't pressure me into expensive procedures I didn't actually need. Having visited many dentists in the area, I can confidently say this is by far the best office I have been to.

I usually have a great experience when I go for my appointments and the staff is always so nice and…read morewelcoming. Today was far from that. I went in to have the female short haired blond dentist check a crown that has been feeling sensitive when I bite down on it. I was seated in a room quickly but then had to wait forever until she finally came in the room. I told her what I was there for she and said I needed new X-rays, so they did that and I was sitting there waiting again. Finally she came back and just started filing down my crown to adjust it. I literally pushed their hands away because I was in pain and had tears rolling down my face. She then asked if I wanted her to numb it, which I thought would've been obvious from the beginning, I said yes so she gave me that and I had to wait 10 minutes for it to take effect. 10 minutes passed and I had to ask how much longer she would be. I was told she was coming. She didn't come for another 10 minutes. When she finally walked by and heard me asking again when she was coming. She stood at the door and said "what's the problem?" That set me off and I complained about her having me wait so long and just walking back and forth and I asked her why she didn't numb me in the first place knowing my tooth was hurting and she said that it wasn't obvious to her that she would have to. The dental assistant also chimed in to say that she wasn't just walking around. After they finished and I left I made sure to tell the front desk to make a note that I didn't want either one of them working on me again.

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Bellmore Family Dental - Dentist -Wantagh

Dentist -Wantagh

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Designing Dental Smiles - generaldentistry - Updated July 2026

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