Very good service. Nice, knowledgeable, and professional. On time. We got the location wrong, he…read morefound us anyway and got our vehicle hooked up and gone quickly.

So the keys got locked in my flatbed while i was 3 hours from home. Tyler showed up within 5…read moreMinutes and got the door open in under a minute. Very Appreciative!!

My story: 10/8/25 I was involved in a MVA in Eau Claire, WI…read more My vehicle was totaled and needed to be towed. I WILL NOT DISCLOSE DETAILS OF THE ACCIDENT HERE ON FACEBOOK! EC PD phoned for an "available" tow from companies on their list, which is standard procedure. EC PD is not to blame for this. Tow truck arrives. Driver asks if we have full coverage insurance. Driver is unable to tell us which tow yard my vehicle will be taken to. Phones his boss. Driver then reports it will be taken to a secure Menards self-storage yard in EC near Alpine Rd. Asks again if we have full coverage. 10/9/25 I had a 3-way call with Progressive Insurance agent and boss/owner of Artic Wolf Towing, Isaiah Prince. I wanted to get my personal belongings out of the vehicle. Isaiah said his driver was out on a tow call to Lacrosse, WI. Won't be back until 6PM. Informed him we would be there at 6PM. Isaiah gives an address of 5566 Christopher Dr EC, which he says is a residential address, to meet up with the driver, who will take us to the storage yard, which requires a PIN to gain entrance to. We arrived at the address as scheduled at 6PM. It is in a housing development. It is a twin home/duplex. Tow company was a no-show. I phoned Isaiah. He says driver had another tow call. This time in Baldwin, WI. Isaiah said they had gone through my vehicle and removed my belongings, which were in a tote outside of this residence. I should take my belongings and leave my spare car keys in the mailbox of this residence, which I did not. I took my belongings and we drove to the Menards storage yard. We were able to get in. Drove through the entire yard. My vehicle was NOT there! Husband calls Isaiah. Where is our vehicle? Isaiah says he doesn't have to disclose the location to us. The vehicle belongs to the insurance company now. Husband informs Isaiah that as long as we have the title, it is our vehicle. And until insurance pays us and gets the title from us, it is still our property. Where is it? This time Isaiah says his driver had a tow call in Menomonie, WI (he told me Baldwin, WI). Isaiah says customers stranded on the side of the road take priority. Husband informed him that we are also customers and this is no way to run a business. Isaiah still would not release the location of our vehicle. Husband tells Isaiah that we will be back at 8AM tomorrow and our vehicle better be there! Isaiah agreed to a time of 9:30AM. 10/10/25 8AM Phoned Progressive Insurance agent and informed him what happened last night. Husband researched Artic Wolf Towing and determined their LLC has only been in effect since 7/7/25. 9:30AM We arrived at 5566 Christopher Dr EC again as scheduled. The tow truck driver was there to meet us in the driveway in a personal vehicle. He was red-faced and embarrassed. Very nice guy and totally apologetic. Too bad he works for an a-hole. We all went to the Menards self-storage yard again. Today our vehicle was there. We were able to thoroughly go through the vehicle and retrieve the remainder of what we wanted out of the vehicle. In summary: Artic Wolf Towing does not have a physical business address, other than a residential address in a housing development, which is in a twin home/duplex. They obtained their LLC in July 2025. This is the most unprofessional business we have ever dealt with. The fact that they refused to disclose the location of where they towed my vehicle to and then went through my personal belongings in my vehicle without my permission is unacceptable and a total invasion of privacy.

"Had a great experience with Arctic Wolf Towing. Evan was my driver and he was excellent--very…read moreknowledgeable and friendly. If you're looking for reliable service in the area, I highly recommend them!

Fast, professional, reliable and affordable. Some of the nicest people I've ever dealt with…read more Highly recommended

Went to pick up a vehicle they towed and there truck broke down so never got it off the truck even…read moretwo days later. Called to ask question never called back. Owner has a cyst on foot doesn't work and other guy had to take kid to doctors appt so could get my vehicle for days.

They are great! They always get me in instantly and the prices are very reasonable. Definitely…read morewould recommend for good quality used tires.

don't bother. these guys will screw you. it doesn't say family Automotive because they're aimed at…read morehelping a family this is family Automotive because it is a family working there. that aside these guys claim to do everything including the tow but what they really do is they tow your car and they give you an unrealistic shot at redeeming yourself then they'll strike up a deal and buy your car for scrap and wave the fees that they incurred. for those of you that are still a bit lost this is called a racket. they claim to do everything but when they received my vehicle which just needed a fuel pump they told me that it's going to need thousands of dollars of repairs and they can't do it because... and get this... they can't do it because they're too busy fixing other cars. choosing between a rock and a hard place I was forced to scrap my car for a measly $100 [and it has give cats] because I couldn't afford to pay them for the tow. however I had brought my car there with a grant from a business in Chippewa falls that agreed to pay for parts and labor no matter what it cost. I tried to get family Automotive to repair my vehicle no matter what the cost and yet again they said they couldn't do it because they'd have to get the service done somewhere else. sounds like a scam because it's a scam. now keep in mind I'm homeless and that's why I had the Grant from this business in Chippewa to repair my vehicle I chose family Automotive because they had competitive prices which did me no good in the end except I lost the place where I was staying which is my car for $100 when all it needed was a fuel pump. this is not a auto repair shop, this is a tow service and scrap yard. don't waste your time!

After my husband and I were in a snowmobile accident on a public trail, we had no idea how we were…read moregoing to get our sled off the trail. It was a stressful situation, and we were overwhelmed. Trent stepped in and took care of everything. He responded quickly, stayed in contact with us throughout the entire process, and handled the recovery professionally and efficiently. He even worked directly with our insurance company which made things so much easier for us. If you ever need a tow -- whether it's a snowmobile, UTV, truck, or car -- on the road or out on the trails, Trent is absolutely the person to call. He has the equipment and storage available. We highly recommend his services and are so grateful for his help during a tough situation.

Prompt, Polite, Accommodating and Above all Professional. Wish they served our area!…read more My tow was a nearly 200 mile one-way tow; 4 hours, one way! Great conversations with both Trent and Garrett, thank you again!

Highly recommend this business for if you need a key fob. They come right to your home - mobile…read moreservice! Great prices! Fast and friendly service!

So I needed a new key for my Land Rover. I called dozens of places over a few days. I had not…read moretried. Yelp and Nope recommended Dr. Key locksmith. Otis came to my condominium building and did an excellent fast job. No one wanted to do the Land Rover and he handled it very professionally! I highly recommend Dr. Key locksmith.

If you're looking for a "third world" type service, this place is for you. TL;DR: Do yourself a…read morefavor, read poor reviews before shopping there. Those are accurate. You have been warned. Their marketing campaigns are great, but the service is the complete opposite. The staff are extremely rude and unprofessional. I ordered extra parts for my trailer, prepaid two months in advance, and they still couldn't complete the order correctly. Additionally, the part that was supposed to be new showed signs of use. They also failed to notice that the side racks are meant to be paired as right and left, but they gave me two for one side. When I pointed this out, they blamed everyone but themselves -- the manufacturer, me, anyone but them. They also called me "difficult" despite the fact that I was courteous and calm. OBSERVATION: Their reception desk has multiple "no complaints, no returns" framed posters, which is incredibly frustrating and is a major Red Flag. They also tried to get me to sign a blank work order for installation and refused to discuss the details of the installation with me. According to them, they charge for the labor by the hour, but they clearly have no idea how to estimate installation time and how much it will cost to a customer. As I understood the reasoning behind their behavior, the issue was that I did not purchase the trailer from them, even though I inherited it from a private party and was simply seeking upgrades. The only positive aspect of this experience is that I didn't have to fight them to get my payment refunded -- they probably realized they could have been taken to court. P.S. The manufacturer has also been warned about their practices.

Large inventory, easy purchase process, good prices with no extra fees! Lots of parts on hand too!read more