Two no show appointments in a row and they still haven't refunded me my money. Don't waste your time or money on this company.

I made an appointment using the online application on their website. Everything seem to go well until the day of the appointment. Then I got a call saying that the appointment will be delayed from 10 o'clock to 3 PM in the afternoon. I coordinated by Tenant to meet with them at the new time. But an hour after the designated time they called and said they won't make it at all. I had pre-paid so they said they would refund my money. But overall felt like I wasted my time and the time of my tenant to coordinate getting the apartment clean. Poor service port communication poor overall experience. Stay away. read more

Disappointed. I hate to waste my money and time. Wanted a through cleaning in a new empty home that I was moving into and it was not done at the level the description advertised. Again, wasted money and time. read more

I wanted to LOVE Detroit Maid. A local, woman-owned business, what could be better? I booked a 4 hour 2 person cleaning with a 50% off coupon. We had regularly been scheduling another company for 4 hours with one person so I was expecting to be blown away. I was not. -Upon entering, my house smelled like wet dog. - No one had vacuumed a single room. Crushed leaves on stairs and dirt from a plant that had bed spilled just that morning left untouched. - Foyer/entryway still had debris - "Made Beds" was just comforter pulled up. Sheets still jammed at the bottom of beds. -Bathroom Mirrors not touched. -Every door was pulled closed locking my cat into a bedroom. I don't believe there were actually two people here. How could two people have missed the basics of a cleaning service over a 4 hour span? I emailed Detroit Maid explaining what happened and asked if they would do something to make it right. That was a week ago and no one responded. We are now using Tuckers Tidy Solutions and so far so good. Good luck! read more

Detroit Maid - Home Cleaning Near Me - Detroit, Michigan

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I really wanted to love Detroit Maid, but honestly, the service is terrible and the owner is a con artist. The cleaner arrived with one dirty rag and a bottle of mystery fluid to clean my whole first floor. I asked her about a vacuum and she said Detroit Maid had given her one, but that it didn't work and she couldn't use it. (This was after I had been assured by Danielle on the phone that the cleaner would bring all supplies.) I offered her my own paper towel and other supplies, but she refused to use them. She missed key areas like corners, baseboards, windowsills, and she did a sub-standard job in others. When I asked her to re-visit what she'd missed, her response was "No, I already did that." I felt insulted and frustrated in my own home, and completely taken advantage of by Detroit Maid. After the cleaner left, I spoke to the owner, Danielle, and she assured me that I'd get a full refund for the service, plus a refund for a future service I'd pre-booked but cancelled given the circumstances. It's been nearly two weeks of phone calls, emails, texts, and still no refund or response. It's embarrassing to admit this in a public forum like Yelp, but I feel like I've been conned for hundreds of dollars by Danielle and Detroit Maid. Please do not make the same mistake I did. Any cleaning service would be better. read more

I've used Detroit Maid on two occasions. I enjoyed the convenience of scheduling the service online and the customer service. For the price, I expected more consistency in the delivery of their services. On one occasion, our house was spotless - I could not rave about it more. The second time, unfortunately, it seemed like a lot of details were overlooked. Like, not vacuuming behind the doors, missing the inside of our microwave (it's listed on their Maidifesto), and not wiping down all of our counters. These small things add up. It's hard to recommend a service that is inconsistent. At the end of the day though, yes, your house is cleaner and they did a tremendous service for you. It would just be better if they consistently delivered on their own Maidifesto. read more

First time using this service and couldnt be happier on how easy it was to schedule the appointment. Our cleaner showed up 30 min early which was perfect because it had snowed and thought they may reschedule. Our place was overall clean, with a few things here and there that maybe could have been done better like wiping out the cabinets but maybe thats not apart of the job. Overall, was amazing and a great experience read more

Disappointing. We had a discount for 2 person, full house cleaning, and we added on fridge cleaning. We made some specific requests, such as dusting the bedroom and leaving the living room if there is not time, vacuuming the couch, etc, and these were completely ignored. The cleaners broke the butter door in our fridge and left it on our counter without a note or call. Also, they used some type of abrasive cleaner on the microwave control pad, and it got scratched. Overall the house was cleaner: vacuumed, mopped, living room dusted, and all the garbages taken out, but what we asked for was not done. read more

I purchased a home cleaning, The Dequindre Cut. Only one cleaner showed up for a home over 3000 square feet. The cleaner said they would come back the upcoming Monday to finish the job, then canceled and rescheduled for Wednesday. He then canceled and rescheduled again. This continued until there was a no-call/no-show. I am appalled and the unprofessionalism and lack of accountability. I purchased a gift certificate for a friend, but I would like a refund because I am embarrassed to recommend this service to anyone. read more

Great results. Place looks so much better. The woman who came was nice and did a thorough job. They also work pretty much entirely through email and online tools, so that you know exactly when they're coming, and they text you in advance, and so on. They had a September sale of 50% off which I really appreciated. I thought they would clean windows but it turned out those are extra. read more

My first time using this service. My cleaner was prompt and pleasant. My tile basement floor was a mess after recent repair work and purging. Now its thoroughly clean and fresh smelling - no strange strong odor. This was so easy to set up - i was thinking something would go wrong but so far so great. I'm planning to use them regularly going forward. From reading some other reviews I think it will be important to check in with the cleaner periodically on what's left to clean so nothing important to me gets missed. I appreciated my service. read more

I liked the convenience of scheduling on-line. The cleaning service was satisfactory but not at the level of quality worth the price. I've had maid services before for a portion of the price do a better job. I paid for the full package with an additional person to make sure the vacancy cleaning on my new home went well. The ladies were nice and came a second time to get areas missed. However, 2 days later I'm still finding missed spots like the base boards, windows, bathroom soap dishes, etc. I felt like if I did not detail every little area to clean, it did not get done. Although, all the items were described as part of the package. I doubt if I would recommend or use Detroit Maid again. Their services may be better suited for smaller homes. read more

Lots of details not addressed and floors were very streaked. I contacted the company to complain and the girls were sent out to "redo" the job. Unfortunately, that only meant a rushed attempt at wiping down surfaces that should have been addressed to start, recleaning streaked floors, and that's about all. Our loft rafters were never cleaned as promised (the girl initially said they didn't bring the extender; second time not even mentioned). Overall, pretty disappointed because I really liked the personality of the girls, ease of booking online, and payment methods. Maybe as they expand things will get better. read more

Initially the owner was attentive and available for questions or concerns. After the service was provided and I was unhappy I could not get her on the phone, which leaves me with unresolved issues. As far as the cleaning experience goes there were the following issues: 1. The kitchen that they spent so much time on still was not clean upon departure. The cabinets were still greasy and the stove looked like it had not been touched. When signing up I specifically asked that the kitchen be degreased. The ladies came with no chemical that would allow that to be done and they used the homeowners. 2. My expectation would be as a cleaner you take initiative and know what needs to be done. Expectations should be understood upfront. From there the cleaner should know what to do and be prepared to take action and clean a room to its entirety. 3. I would expect a cleaner to arrive with the needed supplies. For example, the homeowner was told that the ladies vacuum was broke and they used hers. 4. I really think the ladies should focus less on being social and more on cleaning. 5. One of the bathrooms, which was claimed to be completed had a toilet not cleaned, a mirror not cleaned, and the shower was not either. These are all standard things while cleaning along with wiping down the counter. Overall the experience was terrible and I would not recommend Detroit Maid to anyone liking for a cleaning service. read more

Detroit Maid has excellent customer service, and they arrive on time! The owner came to my home, and was extremely pleasant. She did a good job cleaning and, and stayed over to ensure the job was complete. I would use the service again and refer others. read more

I have mixed reviews about my experience. I ordered the package for 1-2 bedrooms as I have a small condo. While my cleaner arrived on time, was very professional and polite, he missed quite a few things from the maidifesto. My bathtub, refrigerator, kitchen sink, toilet and microwave were cleaned SPOTLESS. However he cleaned around the rugs in my bathroom so that half the floor is spotless and under the rugs were piles of dust and dirt... It was horrendous. Also, my kitchen counters had not been wiped at all. What's worse is when I went to use my bathroom sink I noticed that during his cleaning, the young man broke the aerator and didn't bother to tell me. He simply placed it on the counter (I was in my home the entire time and he could've told me). The water sprayed everywhere when I turned it on. So not only did I have to go behind and clean many of the missed areas, I also had to go buy a new aerator right before guests showed up for my event! I think in the future I'd order a bigger package and make an explicit checklist of my own, versus trusting that the maidifesto will be done... Not sure if this service is worth the cost as I've gotten 6 hours for the same price with Groupon... I want to give it another go since I've heard such rave reviews but I'm unsure... read more

I was so excited to use a local business to clean our apartment! We scheduled our first visit around work and daycare schedules, and got a call 20 minutes before the promised arrival time saying our cleaner had been in a fender bender and they wouldn't be able to make it that day. Fair enough, accidents happen--they offered a partial reimbursement and said they would call to reschedule the next day. I received no call the next day, so I followed up. I was offered some times that wouldn't possibly work, and finally we settled on another time that we could work around. Great. We again scheduled around work and daycare, and I ran around the house all morning picking stuff up and organizing to make the cleaning easier/possible. 5 minutes after scheduled start time, no one had called or showed up. 7 minutes after scheduled start time, I texted and said to cancel and send a reimbursement. 15 minutes after scheduled start time, I left the house. They texted back apologizing for the delay and saying the would refund, but offered no explanation or incentive to keep/get my business. I wanted to see what they could do with our place, but if they don't want to show up that's going to be difficult! Will try someone else. read more

My experience with this service was great. Donnell was very friendly and professional, and the place looks great! He really went above and beyond. I will definitely use this service again. read more

I am very happy with this company. I have been receiving their services for a few months now. Danielle, the owner, checks in each week to see how the appointment goes, and even more importantly, she responds to the feedback! The maids who come to clean our home are very good. They do a thorough job, and we have been pleased. I definitely would recommend this company to anyone who may be interested. read more

I would give it 3 1/2 stars if possible. The maid was a very hard worker and was very pleasant. Overall a pretty good job; only a few areas that were missed. Nothing serious enough to cause any concern. More concerning was initially told that I had a reservation for Saturday. Then after the estimate visit, told that that appointment was no longer available. Referencing Seinfeld here, "You know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation." The maid also showed up about an hour before she was scheduled to. While this promptness might be appreciated in other fields, again it defeats the purpose of a scheduled/reserved time. Most importantly, I couldn't really find another maid service that actually works in downtown Detroit, so there's that. Will use Detroit Maid again. read more

this redo visit was a breeze except for the door window(not good) but the worker was so pleasant i just cleaned it myself....its a pleasure to have pleasant people in ur home. read more

I recommend Detroit Maid to everyone! You wont regret letting them clean your house or organization. Nothing beats coming home to a perfectly clean home. Book your appointment today! read more