This facility is friendly, easy to communicate with, and the facilities are in great shape!read more

I would give this place 5 starts. It's clean and well lit. The office staff is kind and very…read morehelpful. I would definitely recommend them.

Very clean storage units, quality service. Tom is a great guy to do business with!…read more Highly recommend.

Great place to do business with. Would rent there again if…read moreI had the need. Better service than other places I have used.

I've rented outside storage from this facility. Unfortunately it backs up to a golf driving range…read more Despite the large fence that was installed, golf balls do find their way into the rental area and may damage any items stored outside on many of the outside lots. The rental spots on the north end of the property are most vulnerable . Use caution!!

This facility is a rip-off. I've been renting a unit for a year and they raised my rates from $53…read moreto $73, and then $93 a month! I found a cheaper place and moved out on July 12, but they refuse to refund my money for the remainder of July. They only had a cart to use one time, and there were a lot of bugs in my unit when we moved out (it was an interior unit too). If you're looking for a storage unit, run far away from this one. They will drain you dry and send your call to an I dia call center when they don't want to talk to you.

Super convenient with 24/7 access! Staff is great and the facility always feels very clean and saferead more

I have had a storage unit at the Hudsonville location for a couple years. I recently signed up for…read morea parking spot in Byron Center and have had some safety and security concerns. The previous manager (no longer there) was great to deal with and handled my concerns. The new staff since last fall however is very hard to deal with and can't answer my questions and get a basic lease set up and match the quote /price promised(first month half off). Overcharged and they can't fix it. Management has no real authority to make things right. They sure can auto bill and overcharge, but refuse to make it right. Disgusted with the staff. The storage unit itself is nice and secure and average price range. Another side note - we are expected to keep our unit clean and move out clean. Well... we moved units on a last minute necessity over a weekend. The new unit was found dirty and piles of dirt all over. I mentioned it to the manager the next Monday and once again, they did nothing about it. Quite disappointed the standards are not consistent and you can't communicate or get things corrected with office staff. There was a computer system change over the winter. I was overcharged and accidentally billed on a daily basis for a week and they would not refund... just kept updating a new balance incorrectly for the next month. Finally got that fixed after a couple weeks.

I went to a different store closer to me and it was 2pm and it said they would be back at 9 am…read more Then I found the Grandville store. The help was wonderful and he took the time to find out why I wanted more boxes! Surprised and happy I explained and he helped me find what I needed to finish packing. Brought everything to my car. Just wonderful!!

I have to say, this is the best Uhaul to rent from. Robert, the General Manager, is the absolute…read morebest person I've met at Uhaul. I recently made a move to Florida in February 2021. I was having a pretty bad day when I came to pick up my trailer, and he could see that. He was so kind. He offered a few free days to return my trailer because the weather was bad and I didn't know how long it would take to get there by myself. Then he offered to hook the trailer up and saw that I purchased the wrong size pin for my hitch and gave me the correct size. The kindness and helpfulness of Robert and his staff were outstanding. I recommend anyone rent from this Uhaul. Absolutely the best!!

I used Mini Storage Depot for a few months shy of a year and have had no problems whatsoever…read more I had a somewhat unique need for my storage space, which I explained to the property manager, Kim, when first inquiring about using their facility. She was great about finding a space that met my needs. The facility is great. It's a mini storage, so it's pretty simple, but I was confident that my property would be safe and secure under their watch, which it was. I never had any problems. When the time came that I no longer needed the storage space, closing out the contract was simple as well. If I need a storage facility again in the future, I wouldn't hesitate to return to them. Kim has been great to work with from start to finish.

I highly recommend this storage facility. It is newer and and was convenient to access. I stored my…read morecar and items inside a unit there and was impressed enough to write this review. They have a strategic camera system in place and the staff was great.

great location hands down! Amanda was amazing to work with and the facility was spotless!read more

Not climate controlled, poor communication on issues. Restrooms filthy with trash in the entrances…read more Avoid this storage facility, they'll tack on insurance onto your payment because "we think you need Insurance" ......Previous owner EverKept ran it better, too bad.

So far not a great experience. Went online and scheduled a time today for a 4pm pickup this Sat…read more and didn't receive a confirmation that a driver was assigned so I kept checking back online, still nothing, so I called the office at 3, no one answered, left a message, and no one called back. Then 4pm rolled around, nothing. Called again, got someone this time who said no drivers were available, which is totally fine, definitely short notice, but communication is key. Asked to set up another time for Monday, since the business I was looking to have my couch picked up from was closed on Sundays, but I got a confirmation email saying my driver was assigned....for Sunday. Tried calling back again to get it changed, again no answer, and just received a text from them saying it got moved to the 30th. I definitely would have preferred a call - poor communication is thamy biggest thing so far. I'll update this if rectified by awesome service on Monday! Update: wow. Had to move down to one star. Had a guy scheduled to pick up my couch at 3 pm, it's an hour later and I called the business it was to be picked up at and no one has showed yet. No answer from hired hitch, and no call back.

I think that Hired Hitch has to be one of GR hidden jewels. Neil and Keegan were courteous friendly…read moreand efficient. I love the teamwork and the careful way they moved my furniture from the couch to the lamps and all in between it was done with care. I love this company and would highly recommend them. Thanks for making life so much easier