While the storage manager Joe was nice ( when I finally got ahold of him!!) I literally had tried…read moreto get in contact with him for over six weeks. Multiple phone calls and emails. He did return one or two emails after I bombarded him with phone calls, messages and multiple multiple emails, but his response always had very little to no information. I would then try to call to leave a message having to run the gauntlet of multiple computer trees just to get to his answering machine. No one ever once picked up the phone and I always ended up leaving messages that I wondered if anybody ever listened to When the day came that I was going to move my car into storage That was the same day Joe FINALLY called me and He told me I needed insurance and registration on my car in order to store it! I was never told that the car needed insurance and registration for it to be stored. It does not list that anywhere on your paperwork, and the manager never bothered to mention it to me. I literally had to call to cancel the tow truck 15 minutes before they were supposed to pick up my car to take it to CubeSmart !!! I'm very very disappointed in this storage space. Joe told me that he honestly has so many customers that he wasn't able to keep up with everything. While, I feel bad for him being overworked and I appreciate his kindness. It's still didn't help me in my situation. I was still without a vehicle storage space at the end of November when all of the spots were filled. I had reserved this space for at least six weeks but received no information on what was needed to store my car. This Also made me scramble like a maniac to try to find another spot before the winter weather rolls in. Overall, a really frustrating and upsetting experience. Luckily I ended up finding a much better storage facility that specializes in sports cars and who was upfront and very easy to communicate with from the get go. And this storage is cheaper than your space. Overall, I'm very disappointed in CubeSmart. Impossible to get a hold of anyone and not clear about storage requirements , no follow-up, no return phone calls. Forget it -never using CubeSmart again.

I never write reviews…read more I've wanted to.. There have been countless occasions I go to pay my bill after work (2-4pm usually,) during business hours, to find the doors locked. Sometimes there will be a note on the door saying "back in ten." But even after waiting ten minutes, nothing. I pay cash for this because I'm a server and never go to the bank. I also live an hour from here so the unreliable hours are a killer. I expect them to be open when they say they are. Or return when they say they will. That's not why I'm writing my review though. I can handle that. I've had my unit here since 09/18. I've paid $168 plus the $12 insurance every month. Sometimes it's late and they call me 100 times to remind me. But whatever-- Today I go to pay my bill and it's suddenly $30 more a month. No notice. No email. No phone call. For the first time in my life, I'm unemployed. We're in the middle of a pandemic--I'm relying on unemployment insurance and my savings to survive... And here's CubeSmart raising everybody's rent. This company is awful. They can't even be present for the few hours a day they are supposed to be, can't pick up a phone or send an email to get in touch with a long term renter. And are raising prices just because they know people are desperate and have no choice. I'm disgusted. As soon as I can I'm going to try and get my stuff out of here. Once I'm even able to leave my house that is. Long story short--this is a company that doesn't give a single thought about you or your needs. Just a profit and the hope that they can end up taking possession of your unit and selling off your stuff. With so many storage options I'd rather go back to uhaul, or even a smaller type facility. Stay away. And if you need them, stay only as long as necessary. Signed-- Frustrated customer

The best price! Helen and Chan are very helpful…read more Building is built like fortress. No metal panels or leaky metal roofs. They have U-Haul trucks and sell boxes. I rented for six months and they gave me a free lock. They don't charge an bogus "administration fee" or force you to but their insurance.

This was a pretty good storage facility. The staff was very helpful and nice. there were carts and…read moredollies they let me use for free to move my belongings which was great. lowest prices in the area which was good since i was on a budget. i am definitely coming back here for my future storage needs.

495 Storage is clean, has good lighting, and very well maintained, and is conveniently close to my…read morehouse. I was renting from Simply Self Storage on Main Street in Tewksbury, across from WOW Fitness center and Papa Gino's, but dropped them for many reasons. Simply Self Storage was dirty (they never swept the common/ hall areas), always had broken/missing wheel carts, very poor lighting, poor security, broken elevators, freezing conditions in winter (and open to elements), and expensive for what you get. 495 Storage is nothing like it, and Cindy and Andrea are pleasant, professional, and hard workers. I only wish that they have 24 hour access to units by customers, which they don't. I'll stay with 495 Storage for now. Note: 495 Storage (545 Clark Rd, Tewksbury, MA) became CubeSmart sometime during 2014. The facilities are basically the same, and staff are friendly enough. I feel my personal property is safe and secure, and the facility is clean. Update On June 2016: Received notice in mail on a postcard that their prices are going up in 2 weeks at a 17 percent increase. Place (Cube Smart) was not cheap before, but is getting ridiculous now and not acceptable. The recent increase is 6-7 times the rate of the national inflation. What gives?

From the owner: Climate controlled self-storage, U-Haul truck rentals, and packing/ moving supplies.read more

When I tell you that these people are awesome...IM NOT LYING!…read more They keep the property super clean and are so incredibly understanding and courteous it really blew me away! I am a chronically ill single mom of 5 kids, and I was treated like family. I started renting from them in 2021 and just moved my stuff out this last week now that I have my own basement to store. If you want a place where you know your property will be safe and youre respected, this is definitely it! I have and will continue to recommend this location to everyone. I am forever grateful! Thank you from the bottom of my heart! Diana D.

I have been at this location for many years now and I have never had any issues whatsoever with…read moreanything I recommend this location to anyone, a lot of my friends have units here, I am very happy here. Sharon is the manager here and she is AMAZING very knowledgeable and she listens to the questions that are being asked and will answer them politely and respectfully even if it's not the answer you want to hear... Thank You Sharon Sincerely Angel H

Excellent customer service James and Anthony super helpful and accommodating really appreciate all…read moreyour help, would definitely recommend extra space

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 395 Woburn St is no exception. Our Tewksbury storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Woburn St and Greenwood Ave, we're trusted by neighbors in Chelmsford, Lowell, Billerica, Westford, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.