I've never had a massage before. The reason I tried 502 Salon & Spa was because they offered 30…read moreminute sessions, and I figured if I hated it, it wouldn't last too long. Most places offer 60 and 90 minute sessions (501 also has these options, but I love the shorter ones). I put in my notes when I booked online that it was my first massage and I was nervous it would be painful. When I arrived, the front desk attendant was very kind and took me upstairs to the spa. (Note - not sure how accessible this place is - I did not notice an elevator). My masseuse was Ashley, and she was incredible. She walked me through the process knowing I was apprehensive, explained any add ons, and made me feel at ease. She is so good at what she does, and I genuinely cannot wait to go back.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

Such a great friendly atmosphere. Great stylists to make you feel beautiful inside and out!…read more Debbie always gives me great hair that guarantees compliments!

I gave Amy a whole lot of credit for taking on "The Beast", my very long hair. Then I knew she was…read moregood when she didn't flinch as I showed her photos on my phone for my "New Look". Amy made me feel so comfortable as I used terms like sexy, inner-cowgirl and bed-head; having just met, I felt like she got me. She was so focused on getting the layers right, clipping 3-8" to frame my face and add some texture at the crown. I am thrilled with the amount of attention and skill she gave to each area and grateful for her input on products that will give me the finished look I'm after. So glad to find A New Look, I'm confident I'll be a client for a long time!

Sarah, Taylor, and the whole crew are rockstars - passionate, skilled, and always welcoming! I love…read moreTress - they do a fantastic job and service all ages. Myself, my sister and my mom all go there to get our hair done. If you are looking for extensions, look no further, that is their specialty - I mean, the hair transformations they do are incredible. Check out their Instagram page to see for yourself (@t_r_e_s_s). They just moved up the street from their old location to a bigger building and it is beautiful! The new location has allowed them to add more stylists to their repertoire and I have heard nothing but great things about all of them.

I have followed Taylor here from Ulta bc she is the best hair stylist I have ever been to. Until I…read morefound Taylor a couple of years ago, I never had a stylist actually do what I asked of them. Taylor always gets it right. Both of these girls at Tress have some serious skills. Check out their FB page, then make an appointment immediately, as they have quickly gained notice and book up several weeks in advance.

I went here recently and got a haircut with Sarah. It was an amazing experience! She did a great…read morejob of explaining how she styled my cut, and discussing my vision and doing what she needed to make sure it met my reference pics whilst also being flattering for my features.

They did an amazing just with my hair coloring and it was an amazing place that I just couldn't…read morebelieve that I had received the best service that I had ever gotten for a hair coloring and a cut! The stylist made me feel like a million dollars. I've never been in such an eclectic place before and I can't wait to go back.

I known Tim 2 years ago and met with him again last week I…read moreasked for trim, a wash, and a blowout. While he was doing my hair he was making me laugh literally the whole entire time when he was fishing my hair. He is funny, goofy, and made my day. I would definitely recommend him and his team as well. Offered me wine and gossip together. Tim is the OG hairstylist

I just got off the phone with the owner Tim. He said his name was. He just told me that he doesn't…read morehave any other personnel working there besides himself, which is a huge red flag all of his stylist left or were fired most likely left. I told him I have two 10-year-old daughters who need their haircut just a cut. He told me he was going to charge them adult prices $65 each. I also need my haircut as well so that's $195 not including tip. Also, I asked him about the woman who had a bald head on the top. He said that she was laughable. I'm not totally sure. I can't take his word for it or her word for it but it seems like something went wrong. I wish the best for this company, but you do not charge children adult prices. That is another huge red flag.

Went in for a cut today. Because of the virus a cut was well overdue. I booked with Julie. I am…read moresuper satisfied with the cut and style. Her work is worth what she charges for real. She is my "go to girl", knowing I'll get what time is needed for her to cut and style. If your looking for a in/out 15 minute cut don't bother. Julie does it right and takes the time needed to make it the way you want it. Me, I just ask her to do her magic and let her decide. After all she's the expert.

20 yrs in the industry Julie knows what she's doing ! Sometimes you have to wait, but the end…read moreresult will be well worth it !!! I drive 30 minutes to see her. Reasonable prices. I feel like I get what I pay for. Definitely worth checking out. ALWAYS leave feeling beautiful!

I got a pedicure from Emily today and the whole experience was wonderful!! My pedicure looks and…read morefeels really refined and fresh, and the salon is clean and comfortable. Kit is a great place to get pampered and I'll be back!!

Chloe was amazing and super great and finding what worked for my face shape! Really cute…read moreestablishment and overall a wonderful experience.

Bridget came highly recommended by a friend. When I mentioned that my appointment with my stylist…read morewasn't for another month and that my bangs were driving me insane, my friend raved about Bridget. So I gave her a call. She was very nice and was more than happy to work with my schedule. During my visit with her, she listened carefully to what I was asking for, asked questions in return to clarify, and went to work on my long mane. We had a very nice casual conversation while she cut my hair. She stated that it was a little intimidating cutting my hair, knowing who my normal stylist is. "He's a hard act to follow". I have to be honest and say that Bridget did a fantastic job. My hair might be long, but it's not easy to cut. This is the first time I have gone to someone, other than my stylist, and have been truly happy with the results. Bridget is knowledgeable, gives attention to detail, and overall, is a very nice person. Her shop is open by appointment only, no walk ins. And she is currently working on getting a credit card machine so she can accept them soon. Her shop is super cute, and easy to find.

Brittney did a great job waxing my eyebrows. The service was top-notch, although I may be a little…read morebiased because she's my wife :) She loves making people feel beautiful and she's the best in the business. You're in good hands with Brittney.

This is the best salon in Cincinnati. Jill Floyd is the best I've ever had. She knows how to work…read morewith my fine hair and give me exactly what I want. The salon is beautiful and peaceful and everyone is always friendly. I drive 20+ minutes out of my way to come here it's that good!

Very trendy hair salon. The decor inside is upbeat and vibrant. All the hair stylists are happy…read moreand exceptional in their craft. My hairstylist, Chrissy, does an absolutely fabulous job of cut and color. The only slight negative is parking. They have a small side lot which can get filled pretty quickly There is on street parking so if you are going during a peak time, I would allow a few extra minutes to find parking on the street. This small inconvenience, however is totally worth it for this fabulous salon.

I highly recommend Jan for many reasons. First she is friendly, experienced and runs on time. Her…read moresalon is small and easy to access from the streetcar in downtown Cincinnati. I came in with a photo of what I'd like my hair to look like and it turned out amazing. She cut my hair dry (as I requested) and I was able to watch. I was very happy with the results. Many times I have returned from a salon disappointed. But not this time!

Came into town for a wedding and Jan helped with an updo. She asked for pictures ahead and worked…read moreto get it how I wanted. My hair is heavy and it stayed well all night.