Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

Right on time with plenty to choose from really a premiere smoke shop right in the heart of…read moreHenrietta! No, I haven't experimented with a cigar lounge, but it looks really upscale and very signature. They even have exclusive parking for the cigar lounge VIP members. I like it a lot. I'll be back.

Good selection, knowledgeable staff, enjoyable experience and a bunch of other words to get to…read moreYelp's 85 word minimum for a review.

I have been going their for at least 20 years for cigars . Friendly and knowledgeable staff. Their…read moreselection of lower priced and premium cigars is good.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Needs improvement, staffing, product unreliable, rude ineffective customer service. Avoid avoid…read moreavoid

Sign up for coupons and other special deals for cigarettes .The people are friendly and pleasant to…read moretalk to. They are also friendly when you get gas.

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

Bought a bong from here, great service and a decent price! They have lots of cool bongs and pipes.read more

I found a volcano there! Only place in Rochester that had one!…read moreLoved the staff and the dog (Winston)! Nice selection. Very helpful.

Good selection, I'll be back again in the near future. They also have an ATM if you need cash.read more

Fantastic Products and very informative. Visited back in May purchased a variety of items and…read moreenjoyed them the entire summer and fall . Looking forward to visiting again!

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.