From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Great Customer Service, I was able to test out the vapes, and they provide plastic protectors that…read moreyou can put on the tip to try the different products. Price is great for what you get.

From the owner: Explore the ultimate selection of vaping delights, perfect for those who appreciate a vast range of…read moreflavors and styles.

They always have exactly what I need here and the service is impeccable. Best vape shop in the arearead more

I've been going to Empire Vape for years now. Puja and her husband are absolutely amazing. She'll…read morebend over backward to make sure you're satisfied. She's incredibly friendly, professional, and hospitable. The shop smells amazing and the service is incredible. Bottom line? If you're in Webster and you smoke you shouldn't be going anywhere else. It's been almost three years since the first time I walked in. Every single time has been a lovely experience.

Pretty good experience. Budtenders are knowledgeable about their supply. Could be nicer though…read more Too many dispensaries around to be standoffish and ignore you.

I am so sick of horrible salespeople! I specifically stated I want the STRONGEST cannabis to help…read moreme sleep at night and what she recommended I DIDNT EVEN GET STONED FROM, yet, this was one of her FAVORITES!! Don't waste your time and money at this place. I'll never go again. Side note, I only wish I had looked up this horrible business on yelp before I went there!!

great customer service ,my go to place for all my needs!! I…read morewould tell all my people this should be the best place to go ..thank you for your all your nice people..

Great place to get your smokes and edibles. Located just an hour from Rochester…read more There is also cheap gas and a cute gift shop to pick up some unique gifts.

I'm satisfied with my experience here they have a wide variety of products to choose from.read more

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.

One job stock shelves with vape supplies. Don't whine about laws and only carry your awful in house…read morejuice. Ok I get it big bad cuomo brought uncertainty but it's been like 6 months to figure out a strategy. After about 30 trips with the same experience I'm over it.

Bought a bong from here, great service and a decent price! They have lots of cool bongs and pipes.read more

I found a volcano there! Only place in Rochester that had one!…read moreLoved the staff and the dog (Winston)! Nice selection. Very helpful.