Did their job well. I got in much quicker than I thought I would…read more MRI was simple Enough

Arrived for chest x-rays to rule out or confirm pneumonia…read more Fun fun fun. Upon checking in I received two texts, one confirming my appointment (Why?!), and the second also confirming an appt, to arrive 15 min prior, and that payment may be due. Um, did all that. Forms to fill out. Television sitcom playing with medical related commercials. Maybe a couple dozen chairs of which there are about 7 or 8 clients waiting. And before I can finish typing those last two sentences a door to my left opens and my name is called. I gather my loot and hustle back to the technician and ask what direction. He points the way and asks if I'm wearing a bra. Apparently the no bra plan has a quicker turn around, fwiw. Young man directs me to stand in specific location and shares the tip that the closer I stand to the platform the better the xray results. Well let's get this done. The first one done and now a turn to my right and hold the bar above head -he says no swinging. Yes, I asked. Seems he's been told the same thing. One more deept breath -and hold it, and I am done. Fairly brief, and totally pain free and elevated blood pressure free visit.

Staff were nice. It was a little confusing when I came in. No one greeted me, so I did the sign in…read moreand had to ask one of the clerks if I just sit down and wait or what I should do. But after that no issues. My appointment was at 330 and I was back for my ultrasound by 335. My tech was really nice and explained everything. Would come back here again if I were to need any imaging done. Easy parking in the front.

They do a great job. As soon as you come in they get you in the system. Then the wait is…read moretypically very short. Their technicians are always very professional. I've had MRI's, ultra-sounds, X-Rays done there. All of them done without issue.

Repeatedly had same issue that this location with them unable to find/verify order documents and…read morealways have the same answer for me. My answer is their system is clearly not up to date as I had no issues going down the street with the same order and got the tests done. Don't waste your time and go somewhere that is more professional.

I've been here a few times now and have always had a great experience. You do need to make an…read moreappointment, but I've never had an issue with availability. They don't accept insurance here since you need a doctor's order to bill insurance, but you can submit the receipt to your insurance for possible reimbursement. I haven't tried it yet so I'm not sure if it works. You can basically request just about any lab test here without needing a doctor's order. Very handy if you know what you need. The staff is always professional, knowledgeable and friendly. I've been in and out very quickly. The facility is clean. I highly recommend this place!

They don't send your results. Being a two time breast cancer survivor , I am concerned with my…read moremammogram on non cancer side. I'm now three months waiting for my results. My insurance I have to use them but I don't have to like it.

Dear Manager, I am…read morewriting to express my disappointment regarding an experience I recently had at your establishment. I patiently waited in line for my turn and eventually reached the front of the line. At that point, the clerk acknowledged me and asked if I could wait for a minute. I understood that there may have been a reason for the delay and was willing to be patient. However, while I was waiting, another patron walked up to the counter after I had already reached the front of the line. Instead of assisting me as promised, the clerk proceeded to help the other patron first, leaving me standing there and waiting even longer. I found this experience frustrating and discourteous. As a customer who had waited my turn, I expected to be served in the order in which I arrived. Being overlooked in favor of someone who came after me made me feel that my time and patience were not valued. I understand that mistakes can happen, and I am not seeking to cause trouble. However, I believe it is important to bring this matter to your attention so that staff can be reminded of the importance of serving customers fairly and in the order they arrive. Thank you for taking the time to review my concern. I would appreciate any steps you can take to ensure that similar situations do not occur in the future. Sincerely, Patron

Waited 25 minutes in an empty waiting area. Doctor requested a chest x-ray STAT which means 2 to 4…read morehours. Nothing even reported to my physician by the next day. My doctor's office had to call them for a report. I do not recommend going to this place.

The girls at the front desk are so unprofessional and rude. I heard all their personal conversation…read morefrom their boyfriends , from talking about pregnancy, as well as them reading emails out and mocking other people as well as cursing. The most shocking was to me them reading out loud emails they received and mocking and making fun of the person who wrote the email. People like that should not be working in the front desk. It's very unprofessional and rude.

I have been coming to this facility for a few years and have had outstanding service each time…read more The ladies at the front desk are very welcoming and efficient and the check in process is a breeze. The waiting room is pristine and spacious with comfortable seating. The entire process is personable and professional. The changing rooms provide the appropriate privacy and are equipped with deodorant and wipes. As expected lockers are available to store your personal belongings. The lockers themselves are generous in size but what makes them unique are the celebrity names you can choose from. This is a nice whimsical touch and you will definitely not forget which locker is yours! Online booking is available but I appreciate the option to book my next years appointment upon check out and results are generally received within a few short days. I live in Mesa so the facility is not necessarily convenient to where I live but it's definitely worth the trip over.

I am beyond over the hold times of this office! Hire more help! Second your front desk is…read moreunorganized and uneducated on where to send people to pay a bill. I have waited on hold for days and multiple times. I can't get a number to call to pay the bill last time all systems were down. Your front office represents your business. It is time to grow up! Get organized and get on with it. To do this to your clients is BS. I am happy with the doctor! That is about it!

It was nice to be able to make an appointment, but only if you're not forgotten in the waiting…read moreroom. This was my first time at this location, and it was very weird that there were no people around to help just a couple kiosks in the front of the room 40 minutes past my appointment time I finally was able to get a hold of somebody who said oh yeah we'll get right to you. Then they pull people that had appointments 30 and 45 minutes after mine. Finally, I get the woman who's only supposed to be doing walk-in so is not very happy about doing an appointment. All in all, I needed a blood draw and didn't want to drive to Scottsdale so this worked. It would never be my first choice.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

My name is Eric Burgeson; PCP is Dr. Josalyn Funches; 2 years ago I was diagnosed…read more with a duodenal ulcer in which she prescribed Sulcralfate- coats ulcer- and Omeprazole- reduces stomach acid; she stuck with me for 6 months straight EVERY DAY until complete healing, WOW!!! She was totally dedicated, very professional, I WILL NOT leave her; let's give her 15 stars out of 5; YEP!!! She's that good, Thank you, Dr. Funches, for being there for me, Sincerely, Eric Burgeson

Billing nightmare, each department kicks the patient's issue from one to another. No one seems to…read morewant to give resolutions or assistance. I've had United Healthcare, Aetna, BCBS and Anthem over the past 23 years and I've never had issues like I am with Cigna.