We wanted to do something fun with the kids. We originally planned to rent from another business…read morebut they didn't do rentals because of the lake flooding. They recommended we try Sam's Dock. The hours of the business say they close at 8 pm. No where on their site or at their location do they state the last rental was at 6 pm. We arrived at 6:02 and the woman wouldn't rent a jet ski to us. It was disappointing for the kids but we decided to return the next day. We arrived with plenty of time to rent a jet ski. There were 5 of us but it turns out we can't rent a jet ski for 3. Because of this, we didn't want to leave one child alone at the dock so we opted to rent one jet ski and my husband took the kids out to the lake one at a time. We sat at the restaurant, which was closed, in between the kids' turns. The minimum rental is 2 hours on the jet skis and you have to pay for gas on top of the rental fee. This was a surprise to us. We ended up having to pay an extra $50+ for the gas for 2 hours. Just be aware of that. This side of the lake there wasn't any parking fee so that was good. I think they provided us with a military discount, which was great. My husband mentioned the young man didn't know how to use the point of sale computers either. It took at least 30 minutes to check in and pay before getting on the jet ski so make sure to factor in that your timing.

This company is ran by a bunch of very young kids, and when renting out boats that go out onto a…read morevery busy lake it's unacceptable. We own two boats and have rented boats numerous times. We know our way around boat rental companies, lake rules and how to operate water devices. Yesterdays experience was so unprofessional it was hard not to just walk away, but because we had 6 young kids who were excited for a 'boat day' we kept moving forward. Upon arrive we noticed that we had an older boat. It looked small, had bird poop and spider webs all over it. I had to wipe everything down. The back rope tie by the ladder was cracked and we had to wrap it with a towel so our kids did not scratch themselves on it. We asked to switch to the newer boat and were lied to that the owner had the keys and were not on property. That is 100% false. They also did not have kid life jackets. How do you rent out boats and not have kids life jackets? Mind blowing to me. What they offered to us was from 1996. The other life jackets were way too large for our 7 year olds. Completely unsafe. They also didn't have any adult life jackets to offer us. We had to use the orange Titanic versions of life jackets for the adults. The captains chair was broken. So my husband had to sit on up on his feet to see over the top of the boat. How dangerous is that? The child who got us in the boat said "I will make sure and write that down so we don't charge you for that"... ummm how about let's talk about how dangerous this is? We made our way to our favorite spot on Grapevine lake and we turned the boat off so we could swim in the water. After 45 minutes we tried to turn the boat back on and the key broke in half. I called the office and I was answered with a 'hello'. They then could not figure out where we were on the lake. Mind blowing to me. My husband finally got the boat started with his pocket knife. We made our way back to the store. When we arrived the person asked if we had a good time like we were going to get off. We still had over an hour left on our rental. My husband went inside to speak to the 'manager' and he told my husband THAT WE WERE GOING TO HAVE TO PAY FOR THE KEY WE BROKE. What on earth? Absolutely not. That's how you greet a customer after getting stranded on the lake from your rental boat. My husband said we want to move to a new boat and GUESS WHAT?? They magically had the keys to the boat we wanted in the first place. We moved our items over to the new boat (with no help from the staff) and finished the rest of our rental time. They didn't offer any discount. We were all so tired we didn't have time to speak to the 'manager' that was on site. We have lived in Grapevine since the 70s. I will NEVER recommend this place to any one. What a horrible experience and customer service.