beware of dr. franco and his practice. do not ever trust your health and your money with doctor. very unprofessional to deal with complaints. i am a nurse and an administrator in a healthcare facility. when patients complaints, the manager is supposed to be the bridge between the patient and the doctor. but how can you complain, when the ones you are complaining about is about the doctor, who is the owner of this practice. i have been asking for an appointment with this doctor after my major surgey, bilateral jaw joint replacement surgery, but they have so many excuses here and there. also, when i was there, the ones who was doing my fittings is the laboratory technician (who is not an employee there, how do i know, i asked her.. she said dr. franco let her do that since she is faster than the technicians t]here) and one of his dental assistants. guess what? i file a complaint about them with the state and that is when they tried reaching out to me. and when they did? this doctor let go of me as a patient, because there is no more patient-physician trust??? and gave me 30 days, which is a protocol, but when i asked for a date, when i am available, his office said the doctor is not available on those dates. he jusy doesn't want to see me at all because he cannot confront his patient and deal with the issues. go read on other reviews for this doctor. anyways, i got a lawyer to collect my money back ($54,500) but guess what? they did not answer my lawyer until i made a google review. and that is when they forwarded my claim to their insurance company (medpro). however, just yesterday, september 22, 2025, i got a response from thier insurance they "dr. franco has no intentions of providing his consent to settle this claim". wtf??? seriously, dr. franco after 2 years??? i guess, how will you settle that, when your office wont even settle $200 or a $600 claim. karma is a bitch doctor and i just hope, you will not experience this yourself or any of your family member. anwyays, i am ready to move but i need my money back so i can complete my treatment with another doctor, who is fixing the problem he created. so beware of this doctor. there are so mant oral maxillofacial surgeons in dfw area that can take care of you. read more

Funny this is, I was just looking for an orthodontist. Clean and open location. I was greeted by a Paige, and let me tell you, Paige smiled right through her mask. She was the best greeting I'd received in a long time. I believe in giving flowers to those who can still receive them. Hope she sees this. She also waters fake plants. Ask her about it. lol read more

DFW Oral & Maxillofacial Surgery - Oral Surgeons Near Me - Irving, Texas

Owner was rude and unprofessional! Told me I should be lucky to have an appointment there. Waited over an hour before dr./owner came in! When I mentioned they were slow he asked me if I wanted to speak with a manager knowing he was the owner! read more

if I could give a lower rate i definitely would . I waited 7 months for a procedure to be scheduled , and once it was my sons appt he couldn't even get it . why ? because front desk missed to tell me that my son couldn't eat 4 hours before . The doctor then BLAMED me because 7-8 months ago I went and he states he mentioned it which I don't remember(it's has been over 6 months !!!) , either way front desk should have reminded me ( like I do with our patients at my clinic ) . ALSO I changed my phone number a few months back which I called to let them know I hadn't heard back from them because I mistakenly forgot to mention I changed number the lady then told me it had been updated but it had not been , I never received a update or reminder about my sons appt bc they lacked to update my phone number . Doctor was very rude . read more

Dr. Franco it's the best maxillofacial surgeon ever!!! Also I cannot say enough "Thank You" to Dr. Franco and how much he cares about you as a human being and about your health. I thank God every day for Dr. Franco and I tell you why. I went to many dentists in DFW area because I had many problems since I was a kid. I never had that normal smile. I was born with a calcium deficiency and this affected my overall health and of course my teeth. I found Dr. Franco online after many hours of research and I cannot be happier today! Before I started my journey I told him what I want to achieve with my smile. He was the only ONE who encouraged me that this is possible. Thank you Dr. Franco for all encouragement, compassion and your absolute professionalism!!! Before Dr. Franco did the implants he referred me to a orthodontist. Was a long journey like I said but here is where I am today. I will post a picture with my smile done by "Smiles by Dr. P" in Beverly Hills, California. And btw, Dr. P it's the man if you need a smile makeover! So, it's a team work but you must never give up and thank God every day for the wonderful doctors we have around us!!! Thank you Dr. Franco, I have to stop by to see you as soon as possible! I want to show you my Million dollar smile done by Dr. Chirag Patel, the best cosmetic dentist in USA. Where I am today was impossible without you!!! Thank you from the bottom of my heart!!! read more

DFW Oral & Maxillofacial Surgery - Mihaela G. - Oral Surgeons Near Me - Irving, Texas

My experience was much better than great! It was fantastic. Dr. Franco and his staff were so professional, kind and caring. The surgery prep was effortless with the staff performing their duties like a well oiled machine. I will never have oral surgery, if needed, anywhere except for DFW ORAL & MAXILLOFACIAL SURGERY. I have never been so impressed with pre surgery, post surgery and the surgery itself. I never felt anything and was so happy and relieved that the experience was so perfect. So thankful for this establishment, Dr. Franco and all the staff. Surperb job! read more

Dr. Franco and his staff are AMAZING!!!!! I had two wisdom pulled on December 16th. I just knew it wouldn't be a good experience because I hate going to the dentist. It was super quick and the healing process was so good and painless!!! I would definitely recommend Dr. Franco and his AMAZING staff!!! They also liked the way I smelled! LOL Thank you Dr. Franco for taking good care of me!!! A SUPER satisfied customer, TaSaundra Tucker read more

I don't even know where to begin to explain the amazing experience I had here. I had a loose molar and was in extreme pain and another dentist would not extract the tooth. I was desperate and just started calling around to oral surgeons in Irving. I called here to see if it was possible to be seen ASAP and they made an appointment for me the next morning at 10 AM. I was so nervous going in for the consultation because of previous experiences I've had . I have never had a tooth pulled and have not been to a dentist in over 10 years so I was basically terrified. The women at the front desk were amazing. The customer service that I received was beyond my expectations. They answered every question that I had and made me feel more comfortable with the procedure. The nurses were great as well. They explained everything thoroughly and were so nice and thoughtful and it really eased my nerves. Dr. Franco came in the room and immediately told me that he was going to take care of me, and not to worry about anything. He made me feel so comfortable, and did not judge me at all. He kept reminding me that I was in charge and whatever I was comfortable with, he would take care of. Within an hour they were able to extract my tooth and I don't remember any of it (which is awesome!) After the surgery Dr. Franco met with me again and reassured me that I will be feeling better in no time and he was right. I know that there is a bigger reason that I was sent to this location and I thank God for all of the people who work there. If I ever have to have any more dental work, I am definitely coming back here and I would recommend that anybody else does as well. read more

Thank you Dr.Franco sounds funny thanking a dental surgeon for my extraction. You,your assistants and sedation were great @ keeping me calm lol. Im only a day in so I'm sure I'll be using choice words from the pain. Lol. The over all experience was great. read more

DFW Oral & Maxillofacial Surgery - Oral Surgeons Near Me - Irving, Texas

Friendly staff and very accommodating! Husband went for his wisdom teeth removal and the 2 staff at the front desk were so nice and understanding! read more

my implant crown came off. the dental surgeon couldn't explain it to me why it could not be fixed. he did not even bother to explain himself and gave me a quotation of 2000 dollars that would not be covered under insurance to get the implant removed wit even confirming if it's ok or not. Maybe he was not interested in working on the implant done by some other doctor. Dr said he will inform me what can be done next it's been more than 2 weeks but no response from the doctor or clinic. I would never visit a Dr Shyam Indrakanti who would just care about money and not help the patient. read more

Dr. Jared Gilliland did a excellent job with my wisdom teeth removal. Pilar was my nurse when I first entered the room to get the pre surgery. She was warm and inviting..making my nervousness fade. Thank you for the excellent work at your facility! read more

I have been trying to get a refund since June. My insurance company had paid them in full and I have also overpaid them. I called them and they kept saying they don't know when they will cut me a check, saying they have no control over the process. This place is dishonest. Dr Franco will not return my call. Do not go here. read more

This is probably the Best Experience ive ever had with surgery. I got all four of my wisdom teeth removed here and I was literally healed in two days... I didn't have much swelling and the price was not bad! I've recommended this place to so many people, definitely give it a try. read more

I recently went to get all four of my wisdom teeth removed and I can truly say that it was one of the best experiences I've ever had. And that's coming from someone who HATES going to the dentist. Lol. Dr. Pierce did my consult and my surgery. He explained to me everything that was going to happen the day of the surgery and after. I felt really comfortable with the staff and with the procedure. I do not remember anything about the surgery, which was great, and had little to no pain after the surgery was done. A week later my face is still a little swollen but I'm just so glad that everything went so great. I was really nervous about getting this procedure done that I'm mad at myself for not getting it done sooner. It was a breeze! Thank you Dr. Pierce and staff for making me feel comfortable throughout this procedure! I definitely recommend DFW Oral & Maxillofacial Surgery! read more

Awesome! Great work and great bedside manner! Highly recommended!! Wonderful staff very friendly and adjustable to your needs.

Although our referring office Beautiful Lake Ridge Smiles are GREAT, I am sorry I cannot say the same for this office. Might I suggest....stay on top of your claims because they will not; especially if you are due a refund. read more

I loved the environment, was quick and easy; no hassle whatsoever. Dr. Franco made me feel at home and explained the whole procedure with care free worries. Don't hesitate to ask questions, he'd be more than happy to assist you. I highly recommend coming if you're looking to get your wisdom teeth out. read more

We had a great experience with DFW Oral. The staff and doctors are absolutely professional & caring. They doctors personally followed up with me after surgery twice to insure my daughter is healing well. I am so grateful for the care and attention DFW Oral has given my daughter. Thank you all. read more

During this time of Covid, the office took extra precautions to insure my health and theirs with temp checks, detailed questionnaire, hand washing & sanitizer availability. I have had detailed oral surgery with Dr. Franco and am very pleased with my progress! He is very attentive and has listened to all my questions and explained each step of the way. The entire staff has been very helpful, pleasant and professional! Would highly recommend DFWOMS! read more

Dr. Franco was awesome! I'm completely terrified of visiting the dentist . He explained everything in detailed and made me feel very comfortable. I had all my wisdom teeth removed and I'm now recovering. The staff is very nice and extremely friendly. The office is clean and they are taking all precautions needed during this pandemic. Definitely recommend Dr. Franco and his staff. read more

I highly recommend Dr. Franco and his staff! They are very professional and so nice. The work they do is really good.

I used Dr. Franco for an implant 10 years ago. Not happy to have another, but definitely knew who I would go back to. Was pleased with the service then and now. read more

Something my wife insisted that I do for myself after her death was getting dental implants. I don't have any opposing molars, so chewing was challenging. I had my first post implanted today and feel positive about how I am going to be able to chew normally again! The staff couldn't have been friendlier or more professional. read more

I had all four of my wisdom teeth removed by Dr. Franco and his staff. I was nervous going in after all the horror stories from about the process, but they really made me feel at ease (and not just because of the laughing gas). Dr. Franco walked me through the whole process and gave very detailed instructions for afterward. He did an amazing job! The bleeding stopped within a few hours (instead of the usual 24), I felt no pain except for a very dull ache on day 4 or so and that was gone the next day, and I was able to eat rice by day 5 with no problems. I can only give my own body so much credit for being able to heal. Thank you Dr. Franco and team for making something scary so easy. read more

I went to the mesquite location,this was my first visit,the lady at the front desk was very rude and loud , she needs to attend a customer service seminar to learn how to become a better communicator. read more

Dr. Franco is friendly, professional and highly educated. The staff are always cheerful and welcoming.

Dr. Price is top notch and extremely experience and is very detailed in the process from start to finish. Very fast service and they get you in and out in a reasonable time. read more

muy eficiente y excelente atención gracias Dr Franco sean bendecidos siempre usted y su personal

DFW OMS is top notch! From skill level to patient care, their in a league of their own! Dr. Franco is truly gifted, highly recommend. Extremely happy with my results and staff was fantastic as well. read more

Very nice staff, scheduled consult for wisdom teeth extraction and Dr. Franco was super nice and professional. Very detail oriented. Went for my extraction a week later and was in and out within an hour. I would definitely recommend Dr. Franco to everyone. read more

I was in last week to have all 4 of my wisdom teeth removed. I put this off for years out of complete fear of the procedure. From my very first appointment with Dr. Price I was put at ease. He explained the procedure and I felt completely comfortable with him doing my surgery. The day of surgery his staff went above and beyond to make me feel comfortable. The procedure went quick and I have had minimal pain or swelling. Dr. Price also went out of his way to call me the night of my surgery to see how I was feeling and if I had any questions. I would 10 out of 10 recommend Dr. Price! read more

Dr. Price was wonderful! Great , caring place.

What an amazing experience! From the front desk staff, to Edgar as the technician, and to of course Dr. Franco were all fantastic! Dr. Franco put me at ease for my wisdom teeth extractions and the procedure went smoothly. I will definitely be recommending him and his practice to anyone who needs it! read more

This place is amazing they make you feel so comfortable and treat you like royalty. I came in for my wisdom teeth and I felt almost no pain they staff was very caring and attentive. My family and I will not be going anywhere else for oral surgery, highly recommend!!! read more

Hello, my name is Scott Smith, and I wanted to share my amazing experience since finding an angel named Dr. Pedro Franco. My unique medical condition is a result of a congenital birth defect. It included a Heir Lip/Cleft Lip, and a Cleft Palate. I spent an extensive part of my childhood in, and out of countless medical practices, and hospitals trying to repair my smile, and save my teeth. My final surgeries as a young adult were to have 2 jaw surgeries to move my jaw forward with bone grafts from my hip the summer of my High School Senior year. A few years later I started to experience what I called a spongey feeling when biting in my upper jaw. I told any doctor who would listen about what I was experiencing, and was told by all everything was fine. The situation with my upper jaw came to a dramatic head when my new dentist informed me that all my upper teeth needed to be extracted due to major bone loss. My upper teeth had become unstable, resulting in bone destruction. I was told they should come out immediately to lessen any further damage, and I agreed. The next 4 years would be some of the worst of my life, feeling I had wasted a lot of time as a child with surgeries, Doctor office visits, only to have it all lost as a 50 years young adult. I was completely devastated. I spent the next year not even wanting to see a dentist or deal with the situation. The next 4 years were also terrible with the embarrassment of having false teeth, not knowing if they would become loose at any time, having my food choices cut dramatically, and probably the worst of all, FIXODENT. Due to the birth defect, my palate in relatively flat, thus I had to use an excessive amount to help secure them. I had to use so much that it would bleed all over my teeth, tongue, lips, and it would even leak into my sinuses. After the first year of denying my situation I began the search for a solution to my problem. I went to all the usually practices over the next 3 years, some very well known national practices, some just referrals from these same practices. All of the doctors told me there was nothing that could be done because on a scale of 1 to 10, I was an 11 plus. I knew that with my birth defect my options might be limited, but I also knew that more bone grafts where not the solution. Finally, in the Summer of 2017 I was given a referral to a cancer center local to Texas from one the National Implant practices. Again, I knew the referral was not what I needed, but I used that referral to get a suggestion from the cancer center to contact a doctor in Houston. The doctor in Houston again couldn't help me with his practice, but as luck would have it, my dream of getting a permanent solution to my situation would have just taken a turn for more than I really could have ever expected. I at last was referred to, and had found my Angel in Dr. Pedro Franco. The moment I met Dr. Franco I knew I was in good hands. The staff he has surrounded himself with is outstanding, friendly, warm, and the utmost of professionals. I had a great first appointment, having a CAT Scan, meeting the staff, and meeting my new hero, Dr. Pedro Franco, and discussing my treatment plan. Upon leaving, I scheduled my surgery for 6 weeks later. That's right it only took 2 appointments, one being the surgery date. The surgery went totally as planned. My recovery time was even more remarkable, only having minimal swelling, and limited discomfort, all being basically gone in a little over a week. Dr. Franco had literally given me my smile, and life back. I can eat anything, no longer trying to figure out how I could turn any meal into mush, and not having to deal with the FIXODENT nightmare. I am, and will be eternally grateful to DR. Pedro Franco, he is truly a Godsend. In conclusion, I am Dr. Franco, and his staff's most passionate spokesperson. I tell anyone's ear I can get about the amazing thing Dr. Franco did for me, and how he can do it for anyone. read more

I had a good experience during my oral surgery. Staff was professional and the Dr. Had a great bedside manner. I had minimal pain and swelling. read more

Man oh man this was the BEST experience ever! I was referred by my primary dentist here to have my wisdom teeth removed due to them being on a major nerve. From the 1st visit up to the day of was nothing short of excellence, the whole staff was nice, friendly & welcoming. There was minimum pain, swelling, and bleeding which was very shocking (I've seen others after extractions). I'll definitely refer this establishment going forward not to mention Dr.Franco is some nice eye candy lol read more

Dr. Franco is amazing. My Implant experience was a very pleasant one, if you can believe it. The whole staff, from the front desk to the dental assistants, were wonderful to work with! The procedure was painless, and results perfect!! I would recommend Dr. Franco to anyone who needs any kind of oral or maxillofacial surgery!! read more

My teenage son had his wisdom teeth removed by Dr. Franco in the Mesquite office. Laisy in the office was very kind and explained everything well. She answered all my questions and put my mind at ease about having my son sedated. Dr. Franco was nice and did an excellent job! My son's recovery has been very smooth with no complications at all. We followed all directions, including elevating the head of his bed. Thank you Dr. Franco and staff for making this a great experience! read more