My adjuster called the office and gave them all the information and they didn't bother to call me…read moreto make the appointment so I called them. Dr. Stevens was not helpful and only one to inject me with steroids. I explained how my neck and shoulder were affected and she immediately said my neck was fine cause I could move it. She then went to assess me and pushed me over my limits, which brought so much pain when I left. She didn't listen to me and spoke to me like a child when I'm a nurse. I would not go back to see her again.

I would recommend Dr Stephens 100%! We drive from McKinney to Duncanville to see him. the entire…read moreoffice staff is amazing and so attentive and caring!

The billing office is horrible. This is the 2nd time that I'm given the runaround when I've asked…read morefor a detailed explanation of my billing. No one returns phone calls. I do not recommend.

SO DISAPPOINTED! Are you able to give a -1? I booked an appointment online for 5 PM. I received a…read morecall at 2:19 confirming my appointment for 3:00 PM! Wait, what? I verified I booked a 5 PM confirmed when booked and via email. This is the reply I received "no sir, our office hours are from 8-4 last appointment of the day is at 3:00pm Reply STOP to end." 1. Why was the appointment booked for that time? 2. Why did I receive a call at 2:19 inot apologizing, to say but NO SIR...?! I replied I am NOT male, cancel whatever appt and notified them I will make a review. You would think if any customer service existed, an apology for the inconvenience would be forthcoming...NOPE! I received it wasn't our fault and I lie about a voicemail. Which is more disappointing because I have the voicemail that was left, my email and appt confirmation! DISAPPOINTING is an understatement.

They are not flexible. They will make you pay for not being able to attend your appointment.read more

I was recommended by a Friend 18 months ago to get a consultation for my braces here. One of the…read morebest decisions I've ever made! EVERYONE is Super nice and friendly. It's like visiting good family and friends at The Brace Place! Kind of sad my journey is over

dr. Rodriguez is the best!! Every time we go, the office staff is friendly. The office is very…read moreclean and always on time. Highly recommend there's no one better.

I knew from our initial consultation that this would be the orthodontist that would put braces on…read moremy child. The staff was absolutely incredible. Friendly and helpful, like they actually enjoy being there and serving their patients. Dr. Rodriguez is great! He's very informative and energetic. You can tell he's passionate about what he does and I think you feel this energy throughout the office. Our appointments have been on time and some ended sooner than we expected due to how fast they move. They have made the entire experience extremely pleasant for both my child and I. You can't put a price on that!

Bad experience. Staff not professional or knowledgeable…read more Due to the poor X-Rays taken I was misdiagnosed. This started off as a crown that ending up costing me over $5,000. Due the misdiagnosis, Dr. Long said she would do a root canal for no charge. While doing the root canal, Dr. Long damaged the crown on another tooth and without my knowledge she billed my insurance another $1,200. I was in their office twice a month for pain and discomfort. After $6,000 later, I saw a dental specialist who was able to correct my condition. My insurance said that I was over charged for the service received. I would not wish this nightmare on anyone. GM Dental Parkerville, DeSoto, Tx.

Great experience, professional staff, the dentist is very attentive. They have a comfort/relaxation…read moreroom. I was a little cold in there while getting dental work done. The dentist noticed that and I received a blanket and I just felt really comfortable.

No sign in sheet. When I arrived, there was only one office worker visible. She was deeply…read moreinvolved with a patient on some issue and didn't acknowledge me. After I'd been waiting about 10 minutes, another young lady came from the back with 2 patients. She finished with them quickly then checked me in. She was very nice and apologized. I waited about another 10 minute to be called back. Everything in the back went smooth and professional. Claudia did my cleaning and Dr Amanda & Dr. Kim were great. So, one star off was because of the long wait for acknowledgement and checkin when I arrived.

Terrible. Appointments are constantly changed or the wait time supersedes the scheduled time…read more Treatment Plans for Ortho are not followed through. They charge you and tell you what needs to be done and send you to a specialist for additional advice and then when it doesn't go as planned they do not recoup you for there error but make excuses that there is no way of them knowing things changed. Hate we ever used them.

Highly recommend this particular office and location with this orthodontist Doctor Tongco! She is…read moreso helpful and so good with so much information. She explains everything and is clear on everything and just go above and beyond to make sure that whole process is done correctly. She was so thorough with my daughter who got braces and every time I needed help she was available or made things work out to help me Appointments are easy and they have the most friendliest staff. Everyone there is super nice. The good thing is that I've taken my son to another ortho and I had to go every month this location you're able do pictures electronically and not have to go in monthly, which was huge for me! I highly recommend this location and my daughter's teeth look great!!

i really would recommend this location to everyone! the staff was very nice and knowledgeable. Easy…read morecommunication through messages was so convenient for me and Abby was very helpful.

This Dental office is a repeated cycle each time I go everything is repeated' New Doctors each time…read moreand say the same things that would add more money to their pockets. Who do they think can pay two to three thousand dollars every two to three years. Well time to find someone else.

I haven't had work done yet, so I will update when I do, but my first visit left a good impression!…read moreThis was my first time at this dentist office, and everyone I came in contact with was friendly and courteous, even the dentist Dr. Cartwright. The office is clean, and they still practice covid safety by patients and staff wearing masks, hand sanitizer available in areas, and they ask that the patient does a minty mouth rinse that they provide to you. I feel confident that when I get work done here soon, it should go well. I will let you know......

I want to thank Dr. Jackson and her team for their dental services…read more I went in with a toothache and received dental treatment that gave me relief from pain and discomfort. I have scheduled future appointments for dental care with Shine Dental. I recommend this business to teachers, families, and the community.

Stay away. Save yourself a headache. HOWEVER, if you do decide to use them make sure to check your…read morebilling and necessity of you services. Very questionable practices with billing.