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    Pedro F Franco, DDS

    3.9 (14 reviews)
    Closed Closed
    Updated 1 month ago

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    3 years ago

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    2 years ago

    Excellent Doc and great team. So happy to return for my second implant at this office. Dr. Franco is a true professional. Thank you!

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    3 years ago

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    7 years ago

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    8 years ago

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    6 years ago

    Dr.Franco and his staff were absolutely amazing ! Will be recommending to my family and friends. Thank you for all you do!

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    11 years ago

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    14 years ago

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    Dentist Irving - Dental Concepts and Orthodontics

    Dentist Irving - Dental Concepts and Orthodontics

    3.6(84 reviews)
    1.7 mi

    Amazing care, the whole staff is great. I had switched my insurance and was needing something that…read morewas closer to me.

    I had a very disappointing and frustrating experience with Dental Concepts during my Invisalign…read morefollow-up appointment. This was my first follow-up since receiving my Invisalign trays about 2 to 3 months ago. When I arrived, I was told that I was supposed to bring my Invisalign boxes back to every appointment. No appointment reminder stated this, and I was not given a clear written handout at my initial appointment explaining what was required for future Invisalign visits. This was especially frustrating because at the end of my first Invisalign appointment, I specifically suggested that the office provide patients with a handout outlining Invisalign expectations, including what to bring to appointments. That would have prevented this entire situation. Instead, I drove through Dallas traffic, wasted my time, and arrived for an appointment that could not move forward because of information that was not clearly communicated. The staff member who initially spoke with me did not speak English clearly, and I had to keep asking her to repeat herself. This is not about attacking anyone personally, but clear communication is important when patients are receiving treatment instructions. When I later expressed this concern to the office manager, Catia, she made excuses and stated that clear English was not required. That completely missed the point. Patients need to be able to understand instructions related to their care. When I became upset and asked for the doctor, an assistant was sent in instead. I explained that I did not need to speak with her and asked again for the doctor, but she continued trying to talk to me even after I asked her to stop. Dr. Barnes eventually came in and was not rude, but instead of fully listening to my concerns, the focus was placed on the fact that the instruction was supposedly "on the box." Having something printed on a box is not a substitute for clear instructions, a written handout, or an appointment reminder telling patients what they need to bring. My biggest issue was with the office manager, Catia. When I spoke with her about my refund and explained that the office should add a reminder message for Invisalign patients to bring their boxes back, her response was dismissive and sarcastic. She said maybe I could show them how to do it since she was not IT. I told her that it was not my job to fix their office's communication issues. I also reiterated the importance of providing a handout at the end of the initial appointment so patients know what is expected. At that point, Catia asked me to leave. I told her I was leaving anyway and that there was no need to imply that she was putting me out. She then stated that they did not have to "baby" me with a handout. That comment was extremely disrespectful, unprofessional, and unnecessary. A written handout is not "babying" a patient. It is basic patient communication and customer service. To make matters worse, another staff member, a white female employee, attempted to confront me about the way I was speaking to Catia instead of focusing on how the office had failed to communicate basic Invisalign instructions. At that point, I had already asked Catia to stop talking to me and to process my refund. I told the employee to get out of my face because I did not need another staff member escalating the situation or inserting herself into an already tense interaction. I also changed to this office after following a Black dentist, but I rarely saw her after becoming a patient. As a Black patient, that felt disappointing and misleading, almost like a bait and switch to attract more Black patients without actually providing the relationship or care experience I expected. Dr. Barnes was not rude, and Dr. Narav Patel was not rude either, but the overall office experience, communication, and handling of my concerns were unacceptable. Catia's attitude and comments escalated the situation instead of helping resolve it. I will not be returning, Upload photo

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    Dentist Irving - Dental Concepts and Orthodontics
    Dentist Irving - Dental Concepts and Orthodontics
    Dentist Irving - Dental Concepts and Orthodontics

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    Cosmetic and Family Dentistry of Las Colinas

    Cosmetic and Family Dentistry of Las Colinas

    3.0(34 reviews)
    3.3 mi

    If I could give ZERO stars for Dr. Anup Naik and his practice, I would. BUT, if you like:…read more 1) Dentists and their staff to watch TV while they're poking and prodding in your mouth with sharp objects - then this place is for you. 2) Dental practices who play with numbers to screw the insurance companies - then this place is for you. 3) Dentists who tell you "It'll only take an hour, tops", but then keep you there over 4 hours - then this is the place for you. 4) Dentists who have no idea what they're doing outside of a routine cleaning, and compromise healthy teeth in the process of their mouth construction - then this is the place for you. I am disgusted with Dr. Naik and believe most of these positive reviews are fake. I know others who have had bad experiences as well. This practice is both unethical and inconsiderate and there are certainly better places to go for treatment. Sorry, but it's true. And this review is based on my personal and unfortunate experiences here.

    The positive: I visited this dental office earlier this month and I'd like to start by saying Tara…read moremy tech and Kaitlyn at the front desk have to be some of the best there is, incredibly kind and personable. I don't love going to the dentist in general, but they made a huge impression. I have a lot of anxiety when it comes to doctor's appointments and they truly made me feel welcome and comfortable. If I could give them specifically 5 stars I absolutely would. The negative: I had an early morning appointment for an exam and cleaning where Tara took all my new patient X-rays and photos, but she informed me Dr. Naik was having some car difficulties and would not be in until later. Luckily my work schedule is pretty flexible, so I was able to come back later that same day. I'm pretty understanding when it comes to unexpected delays, everyone has those days, but after looking at some of the other reviews it seems Dr. Naik has a record of missing early morning appointments, so I'm inclined to think he was just late. That said, during my visit I found Dr. Naik incredibly engaging and although a little surprised by the amount of work he said was necessary, including multiple crowns and fills, I left trusting his professional opinion that this work was absolutely needed to avoid more serious and expensive dental work like veneers. That said, my parents urged me to get a second opinion at their dentist as multiple crowns seemed extreme for a 22yr old who takes care of their teeth, even if they'd missed a cleaning or two. I just got that second opinion today and there is over a $1500 difference less in the work I need done and no crowns involved. In fact one of the teeth Dr. Naik marked for a crown was flagged as only a watch by the dentist I visited today. Again looking at other reviews on google and yelp this seems a recurring experience. My suggestion to Dr. Naik: you might make more money by focusing on client rentention through transparency and honesty rather than handing someone a huge bill and hoping they'll take you at your word.

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    Cosmetic and Family Dentistry of Las Colinas
    Cosmetic and Family Dentistry of Las Colinas
    Cosmetic and Family Dentistry of Las Colinas

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    MINT dentistry | Las Colinas - Mint Dentistry Irving Interior

    MINT dentistry | Las Colinas

    2.7(85 reviews)
    1.2 mi
    Available by appointment
    Budget friendly

    My experience at Mint Las Colinas was phenomenal. I wasn't going to forget about my appointment…read morebecause they will make sure they remind you via email and text.(Which is great for someone like me who is juggling so much)! When we(my daughter and I) arrived everyone was soooo friendly. They gave me an iPad with beats headphones that my daughter took from me. I was fine with that because it kept her quiet! Lol. The office is lovely. The decor is beautiful. I like that the entire staff is nice and knowledgeable. My cleaning was very thorough. I can't tell you the last time my teeth have felt this smooth and bright! Oh, and speaking of bright, I bought the Mint discount plan which comes with free whitening! I'm sold! Great job Mint Dentistry.

    Dirty Equipment Alert! My son and I got our teeth cleaned at…read morethis location. My teeth were cleaned two days prior to him getting his teeth cleaned. The place is horrible!! The assistants do not practice cleanliness and I called them out on it. One assistant even practiced horrible sanitation in front of the doctor and I called her out in front of the doctor. The assistant did not have on gloves, touched the pik with her hands and put it on the instrument. When I asked her to remove it she took the dirty pik off and put it back in the drawer to use on someone else. Never! Ever! There are more issues but you get the drift. No more mint dentistry for our family!!Chairs were not wiped down after each patient. Assistants holding equipment in hands with no gloves!

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    MINT dentistry | Las Colinas
    MINT dentistry | Las Colinas - Mint Dentistry Irving Interior

    Mint Dentistry Irving Interior

    MINT dentistry | Las Colinas - What a great experience here at Mint Dentistry. They have phenomenonal customer service.

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    What a great experience here at Mint Dentistry. They have phenomenonal customer service.

    21st Century Dental of Irving

    21st Century Dental of Irving

    4.5(113 reviews)
    1.5 mi

    Thanks Dr Bristol & Jason for taking such good care of me! I also want to thank Jordan for getting…read moreme an appt so fast for my crown work! Tuesday, 11/16, my crown came off while I was chewing gum; luckily I was able to save the crown from the gum or me swallowing it. I called 21st Century and Jordan set me up for an appt on Wednesday with Jason. While Jason was examing the crown & the area it came off he discovered that the crown was cracked & had a small piece missing. After some x-rays and consultation with Dr. Bristol we decided it was best to have a new crown made & a temporary one put in. So impressions were made & the work began while working on the area for the crown Br Bristol noticed that the tooth in front of the area had a cavity so she asked me if we should take care of it & I agreed. So cavity taken care of & filled; new crown ordered & temporary crown in. Whew! Yes, there was some nitrous oxide involved but everything ended well!! Thanks again Dr. Bristol, Jason & Jordan!!! I will see you December 8th for my permanent crown.

    I was SO disappointed in our appointment. I went to this office specifically for one service -…read morewhich was not performed - arranging everything beforehand, including sending x-rays from the referring dentist - and the office agreed and quoted a price. Today, it was like the dentist knew none of this. They just repeated what the previous dentist had done. And the amount I was charged, was completely different from the quote. Yes, I brought it up politely, but they never addressed the problem, just repeated the amount owed and expected payment. No discussion. They sent a 'treatment plan' that had absolutely no mention of treatment, just a lump sum, and something to sign to indicate how we'd pay for it. And their prices were NOT reasonable. Clearly, profit is all that matters here. To top it off, the dentist was not someone with whom I felt confident. They failed in every possible way. Please don't respond with fake apologies like "I'm so sorry you feel that way." It's meaningless and insults the readers' intelligence.

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    21st Century Dental of Irving
    21st Century Dental of Irving
    21st Century Dental of Irving

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    DFW Oral & Maxillofacial Surgery - Mihaela G.

    DFW Oral & Maxillofacial Surgery

    4.3(41 reviews)
    0.0 mi

    Dr. Franco and his staff are AMAZING!!!!! I had two wisdom pulled on December 16th. I just knew it…read morewouldn't be a good experience because I hate going to the dentist. It was super quick and the healing process was so good and painless!!! I would definitely recommend Dr. Franco and his AMAZING staff!!! They also liked the way I smelled! LOL Thank you Dr. Franco for taking good care of me!!! A SUPER satisfied customer, TaSaundra Tucker

    beware of dr. franco and his practice. do not ever trust your health and your money with doctor…read more very unprofessional to deal with complaints. i am a nurse and an administrator in a healthcare facility. when patients complaints, the manager is supposed to be the bridge between the patient and the doctor. but how can you complain, when the ones you are complaining about is about the doctor, who is the owner of this practice. i have been asking for an appointment with this doctor after my major surgey, bilateral jaw joint replacement surgery, but they have so many excuses here and there. also, when i was there, the ones who was doing my fittings is the laboratory technician (who is not an employee there, how do i know, i asked her.. she said dr. franco let her do that since she is faster than the technicians t]here) and one of his dental assistants. guess what? i file a complaint about them with the state and that is when they tried reaching out to me. and when they did? this doctor let go of me as a patient, because there is no more patient-physician trust??? and gave me 30 days, which is a protocol, but when i asked for a date, when i am available, his office said the doctor is not available on those dates. he jusy doesn't want to see me at all because he cannot confront his patient and deal with the issues. go read on other reviews for this doctor. anyways, i got a lawyer to collect my money back ($54,500) but guess what? they did not answer my lawyer until i made a google review. and that is when they forwarded my claim to their insurance company (medpro). however, just yesterday, september 22, 2025, i got a response from thier insurance they "dr. franco has no intentions of providing his consent to settle this claim". wtf??? seriously, dr. franco after 2 years??? i guess, how will you settle that, when your office wont even settle $200 or a $600 claim. karma is a bitch doctor and i just hope, you will not experience this yourself or any of your family member. anwyays, i am ready to move but i need my money back so i can complete my treatment with another doctor, who is fixing the problem he created. so beware of this doctor. there are so mant oral maxillofacial surgeons in dfw area that can take care of you.

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    DFW Oral & Maxillofacial Surgery
    DFW Oral & Maxillofacial Surgery
    DFW Oral & Maxillofacial Surgery

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    Pedro F Franco, DDS - oralsurgeons - Updated June 2026

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