This the 3rd time I have had things shippeed to me by DHL and at no time was their cimmunciation, information or delievries accurate or on time. I would never choose to use them and will insist that items sent to me from Europe are not shipped by DHL. read more

If you can choose another courier or delivery service, I would. Courier left no information at all on the missed delivery slip besides the address of the DHL location on the back. Clearly he does not want to come back to deliver. How nice! Can't even call or do anything online because there is NO information. read more

DHL Express - only self pick up option - Couriers & Delivery Services Near Me - Honolulu, Hawaii

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Yesterday I received a delivery. I asked the delivery guy to keep my boxes down my the garage as that's where I was going to store them. He was turning his van around and saw me carrying them into the garage and he stopped to help me bring the other box into the garage - CUSTOMER SERVICE! Wish I got his name.... TY!!! read more

This carrier has hours which state open at 7:30. No one answers the telephone and they leave an answer message which basically says "call back" when we open and then hangs up. Really poor poor telephone service. read more

I swear idk how many times has the place I order from internationally used DHL but omg they suck. They don't even hit my door bell or nothing they just knock on my door quietly so that nobody could hear them when they attempted to deliver my package. Somebodies always home. The only time I've ever been lucky with DHL was when I was arriving home and they coincidentally at my door about to drop off my package. This is like once out of 7 packages I've received internationally within the past year. Really wish these online places would consider using USPS instead. read more

Received a text message that a package was supposed to be delivered by end of business today. Great, but when clicking on the link it does not tell you the delivery address until after you accept to not have to sign for it?!! It does let you go thru the process again, but it would really make sense to show delivery address!! read more

Yes, they do accept credit cards! They don't accept cash. (For my packages they would have charged twice as much as the post office, so I didn't use them.) read more

I've read all the negative reviews and the anticipation is kicking down my back. I love ordering internationally because I'm a cheapskate and come on things are cheaper in other places. USPS is alright, but for some reason my package seems to either get lost or customs jacks it. Anyways I'm writing this review and guess what happens... I get a loud knock that scares the shi** out of me, and who is it? You got it right if you guessed the DHL courier guy...if I wasn't so excited to get my package I would have gave this man a kiss, not only did I receive my package a day earlier, I didn't receive any problems. So next time I buy international I'll stick with DHL, because 1. I want my package 2. Less hassle than USPS read more

Package transferred to DHL on 7/22. It's 8/24 and the DHL response is to check back with manufacturer that turned package over to them. How is this a manufacturer issue? read more

I use Dhl quite often go have my international items shipped, and they have been really good for the past 4 years. Last year some workers were kind of off but they changed it. read more

Missed my delivery at 12 due to being at work. Courier answered my call and said that he would be more than happy to come back at 2 after he finished his other deliveries. Awesome service! read more

anytime i order from this one brand in south korea they use dhl to ship. it usually has been delivered to me in 1-2 days earlier than expected which is great, but i dont think the delivery person every reads the instructions. i usually write in asking to leave it by my front door but they always just throw it over the garage fence instead...the amount of times ive almost ran over my package is unreal. if you dont wanna come run in and drop off the package at least put it in a spot where im not going to risk running my package over. read more

Customer service was helpful and the mail carrier was diligent -he went above and beyond- and was friendly! I hope that I'll have the opportunity to interact with him again. read more

Military Test material was delivered to wrong person which could have resulted in a test compromise. Very bad business practice, fix it

Your drivers need to be trained in customer service. Help them understand how to answer the phones and talk to people. Make sure that their behavior leaves a lasting impression, either positive or negative, with the customer. And, finally, those who refuse to live up to higher standards of customer services should be promptly fired. read more

0 Stars if I could. Had 4 lighted mirrors delivered to my home on 2/17/17. I witnessed the delivery person roughly handling them and rolling the boxes like wheels over uneven terrain. When I called her out on it and told her they were mirrors (they were clearly marked as well) she was very rude and unapologetic. She in fact uttered a few unsavory words to me. She mentioned that she didn't have a hand truck and asked me "what do you want me to do." Other delivery people were there moving furniture into my home and offered to her their hand truck but she refused. She left the mirrors at the side of the house. Furthermore, I DID NOT SIGN for anything, but when I checked the tracking history it shows that it was signed for by CRAIG. There is no one by that name. She "burned rubber" on her way out. I paid $400 for this and such rude service. Definitely will never use DHL again. read more

This is the 2nd package I have received lousy service on. DHL can't even deliver to condo with security. Each time after they said hey attempted delivery twice, I have been forced to go pick it up myself. Each time my wife was home for delivery and no one knocked on the door or called me. Terrible service. read more

I never really do reviews ! But just wanted to say thank you to the lady who helped me on the phone and in store. They have the best customer service here at DHL ! Mahalo read more

I live in a condo with a full time guard, but got a notice that nobody was present to accept the delivery. So the next morning (a weekday), I tried to phone their main customer service, but was informed they were closed. Tried to call the local number here in HNL and nobody answers. Now what? Customer support? Forget it. Next time I will inform the shipper to use Fedex or UPS...excellent and responsive customer support and never a problem. read more

I wish I could write a review with less stars. Go with UPS or even FedEx. This is a small time delivery company compared to these two and the quality of service and professionalism shows. Tried to reroute a package and it wound up in Vietnam for some reason. All I got from the company was "that's odd, sorry". read more

I would give negative stars if possible. This is the absolute worst international courier ever. Days and days to get a quote, more days and days to ship. Oh, and then they'll quadruple your rates AFTER they've picked up your stuff, effectively holding your shipment ransom. Shipping something by air should be quick, not 2 weeks. They claim they get no or very slow responses from their international offices, which is completely unacceptable for an international company. NEVER use these a-holes. read more

To be honest I really do not like DHL's overall service. I recall ordering something from an online site based in Canada and unfortunately they chose to ship using DHL. Never got my package. My son and his friend ordered items from the same online site practically at the same time and my son's package was delivered to him without a hitch, however it took nearly twice as long for his friend to receive his. A little research showed that package took a tour of Europe before it was delivered. Showed that it was sent from the seller in the US to a city in the UK then it went to a city in Germany before finally arriving back in Virginia. As for my recent experience here in Hawaii, I subscribe to a monthly snack box that is shipped from Osaka and why the sender had my address incomplete is still strange, however even with that my boxes have been delivered without a hitch. I ordered something from this seller other than my normal snack box and it was delivered. So then I submitted a bigger order and received a notice from the sender that it was delivered. Waited about ten days before I called DHL Express in Honolulu to inquire about my package and they said it was delivered. Unfortunately they delivered it to the wrong house. The person I spoke with said they have a photo of the door that it was left at and the description couldn't have been more wrong then what my front door really looks like. What gets me is that they have been delivering my monthly box for over an year now and all of a sudden they make a mistake? Granted the seller had my house number incomplete. Should be 94-1097, but they had it as 1097. What's really stupid is that a delivery person who had lived here and makes numerous deliveries to Waipahu would know that Waipahu is known as 94 Block because everything in Waipahu starts with 94-xxxx. Then there is the fact that there is only one house with 1097 on my street. It's painted on the curb. Unfortunately I don't have control over who these online venders choose to ship their packages, however I think many use DHL probably because it may be the cheapest. As the saying goes you get what you pay for. I think paying a bit more for FedEx or UPS is worth it. By the way I do have to give them credit for recovering my package. read more

A package came to me recently and instead of calling me to let me know that they could not get to my door because the road was being worked on, they called me hours later from the office to let me know that they had tried. My door was 20 yards away and I would've gladly run out to grab my package so that I would not have to drive to an industrial downtown area, where the parking is difficult and they are very hard to find. read more

Unlike the other reviewers I have had only great experiences from this DHL location. Did you know if you call them they will hold you package for pick up thus making it faster to get your item instead of waiting for delivery? I live in Wahiawa so they only come up here on certain days. I just call once my items ship and they hold it at the shipping counter for my pick up because I have a patience problem and need my package now! lol read more

I wish the company in China that we had ordered from did not use DHL. Apparently our package was delivered and we got an emailed confirmation of delivery but we don't know and recognize the initials of who signed for it. At the time of delivery we were at home but no one came to deliver anything. My neighbor also did not sign for a package. Doesn't the delivery people ask for the person's name when signing for someone else. We just have some initials on the delivery receipt. If you guys can't deliver to the correct address, call or email the sender. Even if I had to go and pick up the package from your office I would rather do that than have it lost or stolen. read more

Just got off the phone with Myrah (hopefully I spelled her name correctly). She was very helpful and went the extra mile in making sure that I got the deets on the status of my package. Great service. Thank you Myrah! read more

DHL express it's actually a scam company. At lease here in Israel. For my package ($66) they were trying also to charge me here locally for another $120. $15 of those are taxes, which is ok, but another $105 DHL want for the services I never asked them for - "warehousing" and "processing". Pure robbery. My package goes back... Avoid those by any cost! read more

I have no choice but having DHL deliver my package from Japan. I normally have to change delivery date so I can be home and receive package for sure. I went to their website to change the delivery date and received the confirmation E-mail. But yet they sent delivery notice text on the original date. It was the second time this happened to me. I called their customer service. They gladly helped me to change the date but didn't explain to me why the change request didn't go through on their end. I didn't want it happen again so I asked the customer service lady to see if they have received the delivery date change request on their system. If they have the request, that means their system isn't working/communicating well. Instead the lady yelled at me "We changed the delivery date right now, what more do you want me to do?". I explained the whole thing two or three times to her but she yelled at me the same line over and over again. I was so mad and disappointed. Finally I talked to a manager and she explained to me better. But the solution was to call them instead of requesting the change on their website. Then, what's the website for?? Why do they send a text to inform customer to change date on their website? Has anyone been through the same error as I was? read more

Annoyed was home the whole day and there was no knock and plus I have a doorbell and nothing. Walked to my front door and seen the notice. Wtf common now i gotta wait till moday. Don't be lazy! read more

Terrible service! Took almost 1 month to receive a package that should have arrived in 1 week. If you call they will be very nice and will look into it and call you back, just don't expect a call. Use Fed Ex or UPS, this company is a joke!! read more

I just used DHL for the first time and had an EXTREMELY disappointing experience. Pick up from my house in Hawaii on Oct. 12 was great. Delivery in Israel was promised for Oct. 15 (which is Oct. 14 in Hawaii.) It took 2 days for the package to reach Israel. Amazing. Then my husband in Israel called the facility in Tel Aviv and was told it would not go out for delivery till Oct. 19 because they don't work weekends. The whole reason I chose DHL was because they work 7 days a week including most holidays. These were URGENT documents needed for a hearing Oct. 16. My husband drove a very long distance in the wee hours of the morning Oct. 16 to pick up the package that was supposed to be delivered to his door the day before. And even then he had to argue with them for more than an hour before they agreed to let him pick up pick it up in person. It was only through sheer obstinance he managed to get the papers before the court hearing. This is NOT the kind of service I thought I was paying for. read more

I am impressed at the lengths DSL will go to ensure outstanding service. Carry on, DSL, and continue the awesome service!

I would give DHL negative stars if possible. Worst international carrier ever and terrible customer service. An "attempt" to deliver a very important and expensive package was "made" today, and supposedly nobody was home, even though I was. I even had the front door open and was cleaning the immediately adjacent living room waiting around for someone to show up. Nobody did. No knock, no inquiries. No "attempt" to deliver my package was made, yet according to my tracking number, it was. read more