For the last year Ive walked to United Cargo front counter, waited 30 to 45 minutes, shipped my boxes in air conditioned relative comfort, and left Now the counter agents are saying I have to ship via the un air conditioned warehouse next door. Now Im waiting 25 to 30 minutes sweating my ass off in a warehouse! Warehouses aren't for customers! What the hell United, dont you care about your customer's comfort? We spend $600 a day at United Cargo, you should not be making customers wait in a sauna for any length of time! Looking for a nee carrier to ship our boxes with read more

If I could give negative stars I would. United Cargo is the most unproffessional company I have ever dealt with. They broke the nose clean off of my professional racing paddle board (worth $2200) and offered to reimburse me $50 for it. If you care about what you are shipping: a pet, a board, etc. THESE PEOPLE SHOULD NOT BE TRUSTED. Please for you're own sake, avoid this business at all cost and chose another company. I will be taking this claim to higher management within the company. This will not be over until I am reimbursed the full $2200 that they owe me for DESTROYING my board and preventing me from racing that weekend. STAY AWAY FROM UNITED CARGO read more

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I have been coming here based on customer needs on and off for many years and I can hostly say that I was not comfortable with the new people and the new systems that have been put in place , but as time went on I must say that the new system with all its flaws for the most part works very well and seems to be very efficient , the customer service agents are very knowledgeable and accommodating, and very friendly, as well as patient.I have made a few friends and come to be a familiar face here ,I must say that all in all I enjoy my time spent there and feel very confident that when I leave that all my questions and needs have been met read more

Wouldn't recommend. Front desk were very rude and unprofessional. This one time this big lady with curly hair that looks Samoan was very mean even tho' I asked her a simple question. I asked "How long is the waiting period?" And she didn't give me any eye contact, was shouting " BE PATIENT! " and I was shocked that an employee who's supposed to give us customers the best customer service acts this way. read more

I used United Cargo for my dog to fly from Oahu to Washington D.C. was so worried about dog / but the people at Oahu United cargo were so reassuring and kind / dog was fine when I picked her up at the Washington United Cargo area. They are the only airlines that has the petsafe program . On board the airplane / the stewardess checked and lmk my dog was on board . read more

Over the course of living as a military spouse on-island for 4 years, I have helped to ship 5 or 6 pets back to the mainland for friends and family. United Cargo is a good option- they understand the process. I will say that the warehouse where the pets wait to be taken to the plane or whatever is loud, hot, and seems to be stressful for pets in crates. There is always music blasting, trucks and cargo flying in every direction, etc. Not a quiet, cool, calm place for a pet to wait so I wouldn't bring them there any sooner than the required 3 hours before the plane flies. It is also not the cheapest option- usually $500+ for 2 animals. read more

I would use United Petsafe over and over again if I needed to. I had no issues at all! They were great! I wish I could remember the young girls name who checked us in at the United cargo at HNL. She was amazing and had a great attitude. She reassured me that everything was fine and that they would be well taken care of. Shipping my two fur babies with this company was completely stress free. Good attitudes from all the employees I encountered and a friendly smile goes so far with me. They definitely get 5 stars! read more

This review is about the Petsafe desk at United Cargo. My wife and I were moving off island with our 3 dogs and through all the research I did on how to get them to the mainland, I decided petsafe was our best option. We were both nervous flying our dogs on such long flights. They had two long layovers, one in SFO for 6 hrs and in ORD for 3 hrs. We finally met up with them in Baltimore about 18 hours later and they were exactly as we left them, energetic and all. We were so happy with the service the Honolulu office provided us. They seemed to care about our dogs and after we processed them, moved them into a climate controlled room. One thing I should mention is that if your animal has a long layover like our 6hr one, you can have a kenneling service pick them up for that period of time and they will walk and feed your dog as well as clean the kennel if they had an accident. The new employee at the petsafe desk was unaware of this, but once I mentioned it she got her supervisor and her supervisor showed her how to book kenneling on the layover. The kenneling cost us about 90 per dog for the SFO layover. All in all we were very pleased and got our pets back safe. Thank you! read more

The Honolulu location has the WORST SERVICE EVER!!! Walk inside the place and workers won't even acknowledge you. If they do make eye contact, they will continue walking on their way. Our shipment was so screwed up by United Cargo that we asked to speak to a manager who basically didn't care to assist with the issue. He also became extremely defensive. You know it's bad when the desk agent is more helpful than the manager. The managers response was basically that we we should have called ahead regarding our issue... REALLY?!? That's a managers response to a shipment they messed up? Especially after being told it was ready for pickup! Getting past this ridiculous statement from him, I told the manager that I would have gladly called ahead if they listed their phone number somewhere. I informed the manager that even when you call the united customer service number (mainland number) they won't give out the local number. The customer service agent says that apparently its internal only. BTW their number is 831-5454 or 831-5474 to save you the pain of trying to find their number. I offered to wait for him to try and find their phone number online if he wanted to. He declined. AVOID AT ALL COSTS!!! read more