I've been waiting over two weeks for my mri results . Thankfully, my ailment isn't life…read morethreatening....I'd hate to have to depend on this group if it was.

This location was spic & span clean!!! I was greeted at the door by a very nice staff member who…read moredirected me to the proper location. I guess I was looking a bit confused because there are many medical areas located within the facility. I needed an MRI so of course some people don't like the noise or the time it takes to complete. The staff in the radiology area made sure I was as comfortable as can be. They even have headsets & ask which channel on Pandora you would like to hear!!! Now I probably should have chosen classical music because I was supposed to remain still & not sing & dance. Lol. I'm proud of myself because they didn't have to repeat a thing. Lol. They were very professional & assisted me with any needs I may have had. I think this will be my spot for any future radiology/testing procedures in the future!!!

I had a great experience at Chester County Open MRI, scheduled for an MRI of my head. Lisa at the…read morefront desk was very professional and helpful. Steve was so accommodating and very patient with me. He made the entire process tolerable. He took time to explain the process to me and what to expect. I thank you Lisa and Steve for making this MRI experience a pleasant one. I hope I do not need another MRI anytime soon. If I do, I know where to go. Thanks again, I appreciate you both.

I had a very pleasant experience at West Chester Open MRI! from the friendly staff, to easy…read more scheduling, to Steve the Technician doing the MRI. Steve was amazing and very accommodating to my needs. Thank You for everything.

I Had ultrasound on may 16th gave them all my information about where to send the results. After 5…read moredays I did not hear back from my doctor so I called I was told they did not receive my results . Called media medical and they said they did send them. Today is May 28 I called my doctor for the results and they still do not have them after 11 days. Called media medical and they said they will send them today. Incompetence! Very rude and no help whatsoever DO NOT GO!!

My 17 year old and I were both here for different things over the last few months - Xrays, CT…read morescans, MRIs - they offer it all. Basic Xrays are walk-in. Very nice technicians. The front desk ladies were very nice to me - but you must be polite to them - they are super busy and over worked. They all need a big raise. I am so grateful to MMI for providing much needed diagnostics for me and my kid.

The office staff were capable, courteous, and helpful. Could not have had a better experience…read morethere. Very knowledgeable in helping get the insurance squared away. The MRI tech made the testing experience pleasant and kept me informed about my options and made sure we got good images so my doctor can make the best decision for my continuing care.

I called to make appointment and the lady kept hanging up on me. I had to drive there to make an…read moreappointment in person. the same lady at the front desk said you can't make an appointment in person you have to call. I had to sit in front of her make the call to get an appointment.

Staff is professional. They are quick and get you in and out. Your appointment time is when they…read moretake you back. It isn't helpful to arrive really early because you'll just wait. Waiting room has weird layout but at least they have a TV.

Everyone we dealt with was friendly and helpful. Dr removed a tick deeply embedded in my skin.read more

Dr refused to provide treatment for a common condition that you can receive at any urgent careread more

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

MDI is conveniently located near a lot of shopping plazas in Springfield. They have their own…read moreparking lot & have recently changed their name to Akumin. There was no one at the front desk when I arrived. It was pretty quiet & empty. After a few minutes of waiting, one of the staff members greeted me & gave me some forms to fill out. I arrived about 20 minutes before my MRI appointment time. After I filled out my forms, I waited for about 5 minutes until Brenda greeted me & told me to follow her to the MRI room. They have a room where you can store & lock your personal items with a key that you can take with you to the MRI room. Brenda was very nice & made me very comfortable. She offered me headphones to listen to music & a blanket in case I get cold. She was very sweet & accommodating. She checked in with me during the MRI to make sure I was okay. Definitely a great experience for my second MRI & y'all know laying in a tunnel-like machine for 45 minutes isn't comfortable. Haha I'll definitely come back here if I need another MRI in the future.

Can't even get anyone on the phone to see how far out they are scheduling, I've tried several…read moretimes. Can a review be less then 1 ?

The biggest problem is getting through to anyone. Once you get an apt everything is fine. It's just…read morebeing able to make the apt. It's been days, they are open and yet no one returns calls. This is a long standing problem . There are other standup MRIs we might have to check into. Bad for business I would think.

Everyone was very friendly and patient I love going there I would go again if I have to thank you…read moreso much all of you are so kind may God bless you all and keep you all safe Miss Alice Lawson