AK F&O was recommended by another doctor and friend and we were extremely pleased with the…read moreinformative care received! We weren't able to get in to see the surgeon for a consult as quickly as we would have liked, but seeing his PA Jennifer was absolutely the next best thing! Intake was prompt, on sight x-rays and fully informed on what is most likely to come over the next several months! So far so good!

So utterly unimpressed with Dr Kirkham. He was arrogant, impatient, disbelieving and disrespectful…read more Turns out he was not only wrong but unhelpful and spoke badly about their own staff. He made my child feel like he wasn't believed, made me feel silly for utilizing a wheelchair to help my son get around when every GD inch of ground in this city is icy and rocky due to breakup. I will not go back to the Anchorage clinic. I think they farm for appointments to make money off those fortunate enough to be able to pay. Save time and money and go to OPA.

I have been a patient at Arete for 4 years. Recently, the quality of care and dismissive actions…read morewas poor. I was billed unnecessarily just for asking questions in the portal. The front desk staff was not helpful towards answering questions every time I would call. The front desk was not only unfriendly but they would talk to me in a cold and mean manner. My provider refused to answer my direct questions on the portal and via phone calls when I called every day. Instead, she billed me for "researching". When all I asked for was a referral- I did all the research myself. Not only did I feel like my care was dismissed but I was neglected and billed extra after messaging in the portal which I was not informed about.

Went there for two years - during that time, after providing extensive information about my medical…read morehistory, they repeatedly failed to have major conditions logged in my records, which led to poor and inadequate care, gaslighting, and frustration. They often didn't fully listen, assuming they knew what I would say and not really hearing me or addressing my concerns. Then they started charging for questions or follow up communication through the portal - that was the final straw. They made the excuse that "other places are doing that too" and "you probably didn't realize since it was in the fine print on a form we had you sign." I'll take my business elsewhere.

Six years later, I still stand by my original 5 star review!! Everything continues to be excellent,…read morefrom making the appointments to sending me on my way. Everyone is courteous and attentive along with being understanding to those that are nervous. I'll continue to utilize their services as needed, along with recommending them as wells.

Had a recent scan done and staff was great. Very caring and explained each step of the process.read more

I had shoulder surgery on Oct 6th & have to say the moment I checked in to when I got in my car…read moreeverything was exceptional! I believe the person who checked me in was Ang very pleasant & professional with Covid. Then my 1st nurse I believe was Seang very soft spoken kind & helpful & kind. Then my nurse taking vitals was Paige very sweet & professional, reiterated everything to make sure there was no mistakes & I can appreciate that. Unfortunately I don't recall the operating room staffs names they were wonderful making me comfortable. In the recovery are I had Page & another nurse & that nurse also top notch! Highly recommend The Surgery Center & my Dr George Rhyneer

Surgery Center of Alaska employees Valencia and Nancy in the billing department only care about…read moremoney and do not care about people. I wanted to share my experience, hoping that this will help other people not get bullied into paying bills upfront. If you have insurance, which I do, you are not obligated to pay anything except for your deductible. I had unexpected surgery, and it got scheduled at the Surgery Center of Anchorage. I received a call from Nancy in the billing department regarding going over my insurance and payment. She told me the overall total was around $11,000. She then mentioned that I needed to pay the remainder of my deductible, $1,102.58. Then, I needed an additional $2,100.42 for what my insurance does not cover. Let me begin with that, and she had her math right. I told her that my responsibility is just my deductible, and then you can invoice me. I do not pay anything without knowing what I paid for and have a track record. I know my insurance. It is a $1500 deductible with a $3,500 max out of pocket and 80/20. However, this is not a typical guideline for a medical practice to pay upfront. On top of that, she refused to give me an invoice. Why would I hand anyone money blindly with no invoice before the surgery? I called my insurance, and they told me exactly what I thought they would and said I am only responsible for my deductible at this time if they ask for a collection. They are not following the guidelines that they are supposed to. I then called my PCP and explained the issue. She said to try and call back and speak to a manager. If they would not accept just my deductible, we can cancel the surgery with them and schedule it at Alaska Regional (Keep in mind that my surgery was one hour away now). I called back and asked to speak to a manager, waited on hold for almost 10 minutes, and then Valencia Elsberry picked up. I introduced myself and explained the situation and my conversation with Nancy. I also explained that I spoke to my insurance about how I am only responsible for my deductible at this time, and it is required to have an invoice. Valencia's said, "Well, that sounds nice, but that is not how it works here." I was so shocked by her choice of words and her delivery. Highly unprofessional and should not be in a manager role. I understand that they are a private practice, but that does not change that you still need to follow guidelines, and where is the care? Also, I wanted to point out this was my first surgery, and it came a little unexpectedly. They did nothing but stress me out the entire time. How are they in business if this is how they treat people? Looking at the other reviews, I am not the only one with the same experience. So.... that alone shows you this is an ongoing problem. Nancy and Valencia need to be held accountable for treating people and manipulating and bullying people into getting them to pay everything up front, even with insurance. With that said, I called back my PCP, and they canceled it at the Surgery Center of Alaska and scheduled me at Alaska Regional the same day. Alaska regional asked for my insurance information, and that was it! It was simple, stress-free, welcoming, and they took great care of me. I am so glad I stood up and switched. The insurance will take care of everything, and then I will receive an invoice for then I will be responsible for paying. That is the guideline, period. Surgery Center of Alaska only cares about money and does not care about people. However, they ended up losing $11,000. Interesting how that worked out. I have reported this company and hope they get a wide awakening, start caring for people and get a new entire team in the billing department. To anyone out there reading this, thinking about going here, I want you to remember you have the choice on where you go. Also, ALWAYS call your insurance and follow what the guidelines are. Although your insurance company will steer you in the right direction, they will tell you what other places they work. Remember, you have options, and you do not have to go here! If you are going to have surgery, you deserve to be cared for, taken care of, and not have this stress. YOU DESERVE BETTER! Good luck to you all, Alyssa

First let me start by saying I HATE even the mention of veins let alone the thought of treating…read morethem, but this team took that into consideration and made the whole experience almost pleasant. The almost is my own issue with the subject. They were professional, accommodating, and knowledgeable. They problem solved with me, disgusted the medical details with my counterpart and helped me through it all. I would see them again if I need to, but I'm hoping it never comes to that.

I really appreciate the kind friendly staff here. They give the very best care and I would refer…read moreanyone that needs Vein care to schedule and appt