I have been taking my children to diamond braces and have always been very satisfied with The professionalism given by the staff. Making appointments is always very easy and I'm very happy with the automated system to remind me of my appointments. I love the new location! read more

Save yourself the time, money and pain .. this place is horrendous. I had an emergency with the braces, I was told 'okay well maybe we can see you tomorrow'. You're not seen by an actual orthodontist, it's a best a medical or dental assistant that's gossiping with the other workers WHILE assisting you. And right now as I'm typing this message it's 4:37pm, my appointment was at 3:30pm, still haven't been seen. I asked for a manager to complain, the young lady at the front desk Kimberly blandly replied 'there's no manager here ..'. read more

This location has plenty of parking and a huge clean waiting area! The office was decorated with cute Easter bunnies, providing a kid friendly environment and the staff was friendly! read more

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long wait even when you have appointments. do not recommend this office at all. Also staff does not make you feel welcomed.

I'm not happy with the service I received here. I went in for Invisalign. The original treatment didn't work so I had to buy another 5 trays $$$. Then I get my retainers which were expensive. They broke 3 different times in a couple years. The retainers are cheaply made. Made to break so they get money. Each time you pay between $200-$450. I wore my retainers everyday just to find out my teeth moved. I was in here for a broken retainer in December of 2023 and the dentist told me there was no movement in my teeth. I went in today 4/1/2024 and my teeth have moved significantly. I have spent thousands just to have my teeth move. I'm so disgusted. I found out today there were other options never explained to me. I don' recommend. Now I have to find another orthodontist to help me. They have several complaints filed against them on the Better Business Bureau. read more

Dont go here. They charge u for everything and if u need something else to finish it and is passed the 24 months they want to charge more even when I already spent almost 5k. It is a rippoff STAY AWAY, THEY ARE BETTER OPTIONS OUT THERE LIKE MARVEL DENTAL read more

Very nice place but no sense of urgency. All staff members are friendly but appointments take a while.

TERRIBLE SERVICE! after wearing for 2 years my teeth looks terrible, I paid 5k and i am very unsattisfied, I went to other dentist and they said I have to do it all over again. When I called diamond braces they were very rude and the woman say I can do wahtever I want because they've been in business for more than 19 years. I am currently sueing them. read more

Horrible. I'm not happy with the service I received here. They charge you for everything. First I pay $3,000 for the treatment after 2 years they told me they need to stop the treatment because the 2 year timing was up, which I never paid for timing I paid for the entire treatment.Then I needed to pay 350 extra for my daughter permanently retainer. I come back to fix it in less that 5 months because Half of the retainer fell and they started asking me to pay $350 just fix the glue that they put on wrong or to even take it off I still had to pay . I do not recommend this place. Bad experience go somewhere else!!!!!!!!!! read more

Excuse me but my braces stopped me from eating due to the bad quality that they were. The experience takes FOREVER like theres nobody waiting why was I waiting for 3 HOURS STRAIGHT. Don't recommend this place! read more

they worse company ever they only care about your money not about your teeth at all the workers are nasty in multiple of there locations and it's a shame that because of the contract your obligatied to continue treatment with them even thou it's poor. I honestly don't even think they have qualified people working there. it's almost 2 years with my braces on and my teeth are still bad and I'm sure they will shift again soon as the wire comes off im really thinking of taking them to court I don't know what else to do anyway stand clear of this company they are crooks read more

They charge you for everything. not worth it I removed my braces and they charged me $350 for the retainers

Months later....I've come to find out that I had much bone loss in my lower jaw and was not a good candidate for the very fast smilify treatment that I did. I'm now having t get a bar put in my mouth so I don't lose my teeth. Thanks Diamond Braces...when I brought it to their attention in a follow up...they did NOT want to know about that. read more

If I could give this place zero stars, I would. This is my 2nd bad review and experience throughout my 1.5 years of treatment at this place. Terrible customer service. Got an appointment? Doesn't matter because you'll be waiting at least 45 minutes anyway. Overall, just bad. Do yourself a favor and take your money and business someplace better. read more

I am regretting choosing this practice for care of my daughter. Office manager is rude and unprofessional; they are wildly unorganized and are unable to keep up with their patients and their own office procedures. Daughter's appt rescheduled by office since the next set of trays were not delivered in time. Was advised they would call to pick up if they came in sooner. On today's date, 12/27 at 12:15pm, I received a message from their office advising we could "stop by to pick up the trays any time today". Upon arrival and check in, daughter was sent to back room and made to wait to be seen. 5 patients were seen and dismissed in the time she sat waiting, which was close to 45 minutes. She was not offered an approximate timeframe that she would need to continue to wait to be seen and was advised that all of the patients had appointments and would be seen first. When my husband asked the office manager to assist, she claimed ignorance when it came to "not knowing about what we were told because she doesn't have the voicemail". They left, as the manager was rude and unwilling to assist him or resolve the situation so my daughter could be seen. After hearing this situation, I called the office directly to discuss with the manager to allow her an opportunity to rectify the matter, and before my call was answered, the auto-system advised that "your daughter has an appointment on tuesday 12/27/22 at 11am." When I questioned the manager why she wasn't checked and seen she again told me she had no idea what was left on our voicemail and she asked her staff to call and schedule the appropriate appointment. She is refusing to take accountability her staff and how we are treated as a patient of her practice. She kept skirting taking responsibility and would not offer any solution. We do not have our next set of aligners, they are refusing to provide without "seeing a doctor" but there is no reason, as they will not be changing if there is a problem. There has been zero accountability taken by this office and they have too many areas that do not talk to each other. For the amount of money they charge, the level of service should be much, much better. read more

Again, the office set up another zoom call for today, 11/02 and for the third time I had to re-arrange my schedule to be available at 5:30pm which never happened. They'd sent two text messages/email confirming the appointment that I would expect an email with a link to join, of course, NO email and NO link sent!! The Regional Manager, Denise called this afternoon and at that time, I was at work and unable to talk so, she said she would call at 5:00pm to discuss a resolution, NO call. I'd called the office and was told she was with a patient and would call me back, NO call back. DO NOT WASTE YOUR TIME WITH THIS PLACE! read more

Stay away!!!!! They not back up their product! My daughter's PERMANENT RETAINER broke within 9 months. I still had to pay for a new retainer even though it is a PERMANENT Retainer. I had to pay for it , in FULL I could even speak to a manager. Who of course was not available. My child's welfare is important but this was a ripoff Be careful . Insurance didn't cover it ether...!!!!!!!!!!!!!!!! Not very cool after we spent over $4k on braces!!!!!!! read more

I came in here May 2015 with my teeth all crooked, at first I wasn't sure I wanted to deal with having braces in my mouth, but I took that major step in my life to straighten out my teeth and here we are a year and a half later and my teeth are straight. Dr. John Castronova and his staff are wonderful and very detailed with their work. They treat their patients with respect, care and make the process of putting on braces and wires easy. They explain the process of maintaining your braces on a daily basis . I recommend this place to anyone that needs braces or Invisalign. This was the best money I ever spent. I am a satisfied customer. Thank you!!! read more

Horrible experience! They called me on January 7th, 2020 to cancel my 10am appointment on January 20th, 2020 because my trays didn't arrive yet. Fast forward to January 10th, 2020 my trays arrive and I try to get my original appointment time back, they schedule me for 2pm on the 20th. Today is January 20th, 1:45pm I get a call about my appointment to reschedule as I'm already on my way there. I arrive turns out they made a mistake scheduling and scheduled me during their lunch break so the office manager Martina Z then tries to tell me I was wrong and it was 1pm and gives me attitude while making faces while talking. Very disrespectful and her tone was very rude as well. HORRIBLE CUSTOMER EXPERIENCE!!! I wouldn't recommend this office location to anyone !!! Please think twice before going here!! read more

They could of told me the fucking price over the phone. I wasted gas and time today in 90 degrees weather only to be told the price. No one examined me. If they would of took X-rays, tell me what's best and then told me the price like any other dentist office, I would have no problem with that. I was referred here and I don't recommend this to anyone especially how they don't examined you before determining if you are a candidate for Invisalign, metal braces, lingual braces, etc. read more

The only reason I come here is for the doctor, he is really sharp and a good. However, be prepared for long waits, and zero appointment times. They are unable to accommodate evening and morning appointments. You must be extremely careful with paperwork, I came in for Invisalign, and the paper stated metal braces. Thankfully I caught it or the course of treatment would have been much different. Again, the waits are just ridiculous, expect a minimum of 45 minutes of waiting. read more

Friendly staff and efficient service. My daughters braces are great! Would definitely recommend to anyone!

I couldn't be happier with their services! Their staff is always so kind and helpful and the doctors are extremely friendly! They always make me feel comfortable and my smile is coming out perfect! I can't wait to see the end result. read more

The new site is fabulous. The red decor is sheik and inviting. This is my 2nd child getting treatment here and I can't say enough about how great this place is. They always provide courteous, kind and prompt care. read more

Run away from this factory! When I met for my initial consultant, I was informed that invisalign would work nicely for me. Not only would it be just as effective as traditional braces but more cosmetically appealling. Like others there, this person didn't stay long. So after having paid more than 2x for the invisalign I learned from a couple other dentists that invisalign was never capable of the heavy lift my teeth needed. While adult ortho is still more involved, multiple opinions have told that I would have still produced a better result with metal braces..so I basically paid 2k more for less results. read more

If your interested in having a perfect smile and getting impeccable service please go to diamond braces . They are amazing. !!!

Just got braces on at diamond braces!!! The staff great!!!

Came here back in February 2015 at the age of 27 to get braces for the first time. The staff was extremely helpful and advised me what would be best for my teeth. I went in expecting to get the clear braces but ended up with the metal ones. Now I can say I absolutely believe that was the best choice and the payments were super affordable. The wait on my appointment date never exceeded 15 min. I would absolutely recommend especially if you're on a budget! read more

Biggest scammers around. They made us wait over a hour for the "appointment" & then ontop of that my insurance said they will cover my son, but when I went there the orthodontist will not sign off in it saying "it cannot be covered by insurance" ! Biggest lie. Because when I went to a different dentist two days later they said insurance will cover me. I don't understand why they have to scam people and milk them and lie. read more

Horrible would never recommend people make sure you do your homework I didn't and had to literally pulled all the info from them the whole process was brutal and my teeth are still not straight my mouth will never be the same factory over booked assembly line I never felt like a patient given complete attention they do numerous patients at one time stay away read more

Just got my lower braces on, the staff is really nice and professional. They really take the time assist you. the dental assistant made me feel so comfortable and I couldn't have asked for a better assistant to assist the doctor. I recommend this dental office 100%! read more

Great place to get your braces will highly recommend!! Staff is very friendly and great at answering any questions.

Do not get braces with this people, I'm warning you do not... They did a terrible job overall. I'm going to start by saying that they have no idea of what customer service means. Every time I had an appointment I would get to the office and wait for at least an hour because they don't know how to schedule, and if I tried to complain they would come up with some lame excuse about how they were so busy but would continue to make the same mistake every time. After I finished my treatment they placed permanent retainers on my lower teeth and said that if anything broke I could go back and fix it because it was already included with what I paid. Long story short my retainer was broken less then a month after and when I went back to fix it they said it would be 300 dollars... I fixed it once but my retainer broke once again. My smile was almost perfect before I started the treatment and the only reason why I got the braces in the first place was to fix my the gap between my lower teeth, which now looks exactly the same as before the braces. The only solution the offered was to redo the treatment on the lower teeth and of course make make more money, while reassuring me that there is no guarantee that the gap is going to stay closed. This place is terrible, horrible costumer service, inexperienced doctors fresh out of college that keep getting changed every 3 months, and all they care about is making money out of people without even caring about the service the provide and the people that allow them to make a living and stay in business... I paid out of pocket and I must say this was the worst money I've ever spent. DON NOT GO TO THIS PLACE... DON'T read more

The people in front are horrible they got horrible attitude the manger is just something else so rude she's like a young Indian girl. All my molar teeth didn't get fix I got my braces taken off within 1 year and than than 5months. Since I have retainers now, since day 1 they saw that it didn't fit me well but told me it was alright which it isn't cause now they retainer where my molar is , the retainer is like falling apart (from the back) I called and they told me I have to pay $250 but I didn't even lose them, the thing is that it doesn't fit me good and it's breaking and the retainers hasn't made a year yet and in the contract it said they would charge me for only Making them. And they haven't called me back in to check on me it's been like almost 9 months . read more