I traded my car Michael helped us with the whole process he was super nice, respectful and professional explained everything well. Everyone go see Michael he's the guy!! Thank you Michael -Brittany and Steph read more

Diamond Ford - Car Dealers Near Me - Lancaster, California

It took them nearly 2 weeks to repair the AC in my F250. The first time I picked up the truck they said it was good to go. On the drive home the AC never got cold so I called to tell them. Service department said I'd have to wait until the next day to bring it back. It took them nearly an additional week to find a fuse that went bad. Additionally, the people in the service office hide behind their foreign call center. Apparently to screen calls to buy them time to think up a story to tell you why your vehicle still isn't fixed. This was my experience this month. I've reviewed them before, in that service event they forgot to plug in my headlights after they completed the work. I'm not going back. read more

Don't bother wasting your time coming here! They are not trying to sell cars! I drove 2 hours in traffic and they didn't have the keys to RaptorR! David, the salesman knew I was on my way yet he said nothing. The truck was hidden in the repair shop with no stickers. He could of saved himself ANOTHER bad review if he only WAS honest about NOT having the keys. The manager Sam knew exactly why we were there and knew they did not have the keys--he walked right by us and did not have the decency to apologize! To add to insult-- David, asked me to do all the paper work and leave money!! BELIEVE THE REVIEWS! read more

I brought my vehicle in for the recommended factory maintenance, and it remained at the dealership for two months. During that time, the vehicle sat outside with no window and was left completely exposed to the elements. It was not covered or protected in any way, and items were stolen from inside the vehicle while it was in their possession. When I called to report the issue, my information was taken and I was told I would receive a call back From management. Six hours passed with no response. I went to the dealership in person, and the only answer I received was, "We don't have time to look into it." This experience shows a clear lack of care for customer property and a consistent failure to communicate. Every time I've brought a vehicle in for service, calls go unanswered and follow‑up is nonexistent. Based on repeated experiences, I cannot recommend their service department. read more

i went to your dealership Sunday. A young sales man greeted me and ASKED ME WHAT I WAS LOOKING FOR. He was professional and helpful. I stated i was looking for a Mustang dark and no auto trans, We looked at one, he went for the keys. i noticed the Mustang next to the one i was to test drive. '50'. he came out and i indicated that i liked that one and culd he get the keys. He came out with the manager and then left. i saw NO keys. I was indicating that i wished to T Drive the 50 first. we talked for abou a minute, he said it was hot went back inside and I was left standing there. after 2 minutes i went to my car and left. What's up with the no service? Harvey Steele read more

Well after having a motor installed at this location and it going pretty horribly wrong returning over 7 different times and being sold over 40 thousand dollars in repairs I still have a truck that is back in there location with a check engine light on oh not to mention the fact they installed a motor forgot to put bolts in transmission and charged me another 6k because they made a mistake on top of that manually forced a regen on a dpf filter after telling me they were going to remove and clean they didn't do what they said they would verbally then altered a invoice stating I declined dpf replacement no they told me I didn't need to now I'm having problems with egr and dpf also forgot to mention there mechanic told me to find a more competent shop while dropping off my truck for the 7 th time and told me that in front of the entire office as there faces dropped I now have my truck back at location because no other shop wants to touch there mishap if things change I will update my review but so far diamonds cut deep It's important to have clear communication with a customer going into a engine replacement so that they are fully aware not be interested in shop profits and numbers I feel as if I wasn't made aware of all issues and expected ford to fix whatever was wrong for the amount I've spent at this point it would of been better to purchase a new truck again the conversation came up and the person helping me said it's cheaper to fix this one read more

Diamond Ford - Truck that motor was installed - Car Dealers Near Me - Lancaster, California

Don't do business with any dealership that tries to add on $3500 worth of BS markups. This R.E.D. Alert crap that they are putting on is a blinking light that probably cost them $50 and they're trying to charge customers $1000 for it. Another $1k for little stickers under your door handle. Another $500 for stickers on your windows. Another $1k for polish. It's borderline fraud and in any sane country it would be illegal. Dealerships have outlive their usefulness. Stop putting up with this crap read more

Diamond Ford - $3500 in BS markups - Car Dealers Near Me - Lancaster, California

Took my truck in for a broken window and annual service. My truck was in the shop for two months before being completed. While in the shop property was taken out of my center console. They left the window uncovered, outside exposed to the elements. I found cat vomit in the back seat and spider webs through out the entire interior of the truck. I called and no managers were available to take my complaint, stating they would have someone call me back. After 6 hours I recieved no call in return. Went in person and spoke to a manager who told me " he wouldn't have time to review security cameras to help figure out who stole my property. They offered to detail my truck since they did not cover the window. Their policy is they are not responsible for stolen property when it isn't the shop. Obviously quality service is not the moto for this dealership! The first response being their policy is they are not responsible for stolen property. read more

I Didn't even get to look at a car I was interested in because I was told it was sold. Later I see the same car I was interested in is marked up 2000 more than what I saw it for. These people are liars don't come here. read more

Biggest idiots made me waste time and drive 5 hours to see a truck I saw online. Even confirmed through the phone twice prior to the appointment. Get there and tell me a different price due to a "typo". No sympathy whatsoever bad business they suck. read more

They try to up mark the price and are rude. Don't recommend as they are shady and it feels like a 1970s used car dealership tactics. Save your money and go where they appreciate your business and that won't apply "clear coat" and other dearler mark ups telling you they make enough off their vehicles. Left 40+ minutes by myself while I can hear them talking about me and my credit. Horrible place. read more

Came to test drive a C63 AMG and left disappointed. We're replacing a GT350 in the same price range, so this was a serious prospect--until we met the salesman. He barely spoke, seemed uninterested in selling anything, and only let us drive the car in a tiny circle around the lot. For a sports car, that's kind of absurd. I understand if maybe the guy wants the car for himself, but it just didn't seem like they wanted to sell us anything, not even another car. It was very bizarre, and the most un-caring, apathetic experience. I bought another car at Diamond a couple years ago, so I was thoroughly confused by how we were treated. Salesman said we had to "talk numbers" before a real drive and that they want to keep miles low. How can you buy a performance car without experiencing its performance? The next day they raised the price by $1,000 - funny, considering the extra 0.25 miles we put on it. Was a total bummer visit. Lost a sale. read more

Horrible customer service a complete waste of time I was there twice and I was asked to come in a third time but declined I have better things to do than spend hours at a dealership with no positive outcome they stated they would follow up but all I got was excuses via text how I would be contacted by management to resolve the lack of service but no one reached out DO NOT come here it's a total waste of time. read more

Made an appointment to test drive a car. An hour from home, but the car was what I wanted. I asked for the price sheet to make sure there wasn't any bulloney on it, and saw almost $5000 in "Diamond Precision Garbage" tacked on. No description of what is in it. Multiple emails and texts, and they wouldn't describe it. "We can talk about it when you come in." Nope. Cancelled my appt. read more

Poor experience! I feel only dishonestly there. I feel I didn't have a professional and honest service from the shop floor manager. I have a pre approval letter from my bank (a well known one). I don't understand why the shop floor manager said I can't use mine without even looking at my approval letter. (Other dealership accepted my bank before, so Ford is "special"?) Instead, I need to use his high APR financing plan. He said what I need to do is to refinance by myself from my bank after financing through their high APR. Let's say the car price is $10k, but he said there is a tiny disclaimer said add more items were added by dealership (not even listed in the small window sticker). Since the words are tiny, I of course missed them. So the price they put on the ad is completely off. Why don't they just list those add on items on the ad with normal font size? As a customer, I was misunderstood by the sale price. I would think what else I would be misunderstood by the car they presented? To me, integrity and honesty are important to do business. I will NOT recommend this dealership to my friends and family for 100% sure!!! read more

I have now filed a lien against Diamond Ford! After they lost in Small Claims Court they have refused to pay the judgment against them. Please do not buy anything from Diamond Ford!!!! read more

I had reached out as I was interested in a Ranger Raptor they had, I was originally talking to Garrison who I will say was great to deal with!! However the floor manager & a person by the name of Tony were well I don't even know haha, have a read for yourself this was an exchange between Tony & myself. Garrison you're awesome!! Edited, but this was still with someone at your dealership named Tony. read more

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Good afternoon Steve. This bad survey could have been avoided if you workers cared at all about your customers. Tuesday afternoon through last night I called over 10 times trying to get a manager. I finally spoke to an internet sales manager that said he would have Eric call me today and as I expected no calls from him. You need people that care about your business and your customers. If a customer asks for a manager give them a manager. You can no longer do anything for me as I have purchased a vehicle elsewhere. read more

I purchased my 2022 Ford Escape from Diamond Ford, located in Lancaster, CA. I readily admit I had no complaints about my purchase. However, I did receive a "recall notice" from Ford regarding a potential crank shaft issue. I called to schedule a check and was routed to an answering service. I called back, spoke to a representative who effected a service ticket. I didn't receive notification for service check/repair. Out of frustration, I drove to Diamond Ford and spoke with the sales manager who directed me to the service department. I spoke with Dan DiGiovanni who scheduled service. Those issues that could be addressed were. Ensuing, Mr. DiGiovanni explained he had to order a part and will schedule appointment for additional services. Mr. DiGiovanni exemplifies customer service, for he is efficient, courteous, and detailed oriented. To me, Mr. DiGiovanni is the "face" of Diamond Ford. I will most definitely follow-up this Yelp review with a letter of commendation for Mr. DiGiovanni, especially since he was exceptional. read more

They ended up asking us to leave a good review and told us they would give us full tank of gas for free I drove to the dealership and they told us no when we tried getting in contact with Erick for a whole week no response. Also told them about the bad job they did to fix the misfire instead of replacing all of the injection coil they only replaced two and he acted like he didn't care. So I'm keeping my honest review and not a fake 5 star! read more

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Best scam artist in the AV. Keep your money far away from these greedy people or they will try to get you AGGRESSIVELY for an additional $15k on a new vehicle. Took the train down to south and got a way better deal than these guys could ever offer and they weren't aggressive when I asked questions or declined add-ons. STAY AWAY! read more

When buying the vehicle, the salesman was Amazing...was great at sharing all the features of the Mache. Even drove it to my home at night so I didn't have to pick it up with someone the next day. When looking over the car the next day, I sent him photos of this odd film on the top of the vehicle. I didn't see it at night. I wasn't sure what it was or how to get it off. With the great service they provided before, I was hoping he would say bring it in...our detailer must have missed a spot. NO RESPONSE. I waited a couple of weeks and decided to call the dealership directly. The salesman on the phone answered very upbeat until I explained the situation. He didn't even have the decency to transfer me to someone else after I explained the situation of the film on the top of the car that would not come off. HE JUST HUNG UP ON ME. I thought, no way someone in customer service just hangs up, I must be in a bad area and it was disconnected. So I called back. A different salesman answered, I explained the situation and asked if they can help as the detailer missed the film that must have been a part of the protection film when the car was transported in. Again, HE HUNG UP. I will NEVER go to Diamond Ford again. What is funny is that I have a 4 car household, 3 of which are Fords. I would rather pay the extra money and find a dealership that actually cares for their customers beyond the sales transaction. I finally asked a professional detailer what they recommended. After hours of rubbing, the film finally came off. No thanks to Diamond Ford. read more

Diamond Ford - On the roof top - Car Dealers Near Me - Lancaster, California

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It's been exactly 4 months since I bought the car, and they still haven't sent me my documents. My registration card still hasn't arrived. I called them, but they didn't help. I sent a message, and they said they would look into it, but they haven't gotten back to me. I'm going to file a complaint with the DMV. read more

I am not sure why this place is called "Diamond Ford" it is more "Coal Ford". Service is indescribably poor from management on down. You as the customer need to double check their work and policies as they are not 100% sure about their job. Their demeanor is I am here for a paycheck not to provide "Diamond" service. Next is their general manager Sam and all down in their sales is of "Coal" status not "Diamond" for the exception of maybe one individual. You speak to them and they hear you just to get you out of the store as opposed to listening to the customer. I have purchased four vehicles from this establishment when it was owed by the Johnson family known as Antelope Valley Ford. When their quality representatives. It goes without saying I will no longer being dealing with this establishment but taking my business out of the Antelope Valley area. read more

Horrible customer service. After making a sale, you're just another annoying person when you need information. My DMV paperwork went to a wrong address. All mailboxes are full and cannot leave messages. Where are the managers? read more

someone contacted me from Diamond Ford said he was a manager and how can he help to make this right. I said they need to fix the problems the car had before we bought it. He said he would look into it and that he could get us another vehicle. He gave me his number and said to call him with any questions. i tried to call him but no answer, no voice mail, so I texted him. three days later, no nothing. That is it. NO MORE FORDS. Just another lie. read more

My wife's vehicle came in for one thing and after sitting in their shop, they called my wife saying there was metal in her transmission and wanted to do a diagnostics on the vehicle. This was the first of many sketchy things done by the dealership. How would they know metal was in the transmission fluid prior to a diagnostics? Then they quoted a new transmission at 7500. Following day it was 8500. While they did reduce the price to 5000. Dealing with all this and the absolute condescending tone of Dante the service manager. I suggest anyone to look elsewhere when getting their car serviced read more

Everytime I've taken my 23 Lightning here, I have had a great experience. Don is knowledgeable and even squeezed him in to spots when I don't have an appointment. My antenna fell off on the hwy just randomly and they replaced it for me. I would recommend their service, never bought a vehicle here but if it's like their service I would recommend it. It's nice to have a good dealership close to home. read more

I was looking to buy a 2024 Bronco from them. Waited over three hours for them to tell me they wouldn't deal with me and wanted to run my wife's credit (because hers was better). Then had the nerve to ask if I could put $10K down. Wasted our time and their staff had a condescending attitude and wouldn't explain anything in detail to us. Left here and got a deal done at a different Ford the next day. Plus their sales staff knew nothing about the Bronco and told me you couldn't put a roof rack on it. The Everglades version comes stock with a roof rack. Go to any other Ford but this one... read more

It's been 2 1/2 years and still no issues with the 1LE M/T barely driven mostly garage kept, I daily my STi and kinda my miss my daily 2017 Accord coupe ex-l but it is what it is. I want to say thanks again to Renee at Diamond Ford will contact again if any M/T gems pop up on the lot to add a third into the collection. read more

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Around March my husband and I went to Diamond Ford to look on getting a new Ford Explorer ST, the sales person showed us and let us test drive the SUV, it was amazing! After he told us they could give us numbers without checking our credit. This is our first time getting any new vehicle so we agreed to it, when we went inside and talked to the finance rep he had us fill out some paperwork, at the end there were 4 different inquiries of lenders come up on our credit, knocked my husbands and my credit to a depressing low. When the desk manager came to talk to us he told us he placed down some papers he told us we had to put 6k-10k down, however when we told him we were shopping around he snatched the papers and walked away. Because of this I refuse to go back to Diamond Ford and instead purchased our new 2025 Ford Explorer at Galpin Ford. Where we didn't have to put as much as Diamond Ford asked. The desk manager was unprofessional and rude towards the end. I communicate with my friends and family to steer away from this place because of how they treated us. Take this review as you will but better understanding and ethics is highly encouraged in your establishment. read more

Hands down to Austin and Eric who really made this happen! Truly accommodated our desires and they know how to take care of their clients. We loved the experience and are grateful for making us feel more than just a sale. If you're looking to buy an amazing car please contact them, they are worth your time! read more

Diamond Ford - A dream come true! - Car Dealers Near Me - Lancaster, California

Customer service is terrible. I could write a scathing review but instead I would just say if you take your car here for service, good luck. They don't even bother to call you and give you an update on your vehicle. I will never bring my car here again. read more

I live very far from the dealership and I called with a list of very specific questions for the salesman before I made the track out to come see the vehicle. My first red flag should have been when I specifically asked him about the suspension and aftermarket modifications, and and he ignored my question and neglected to send me pictures of the severely modified suspension. I knew that it would probably still be OK so I made the drive out anyways. My salesman was a young guy, immediately told me this is his first sales job and he's only been there a few months. He has a HUGE hickie on his neck and was unprofessional from the second I met him. He knew nothing about the vehicle and wasn't able to answer any of my questions I had to Google search and ChatGPT everything I needed to know. Fast forward, he tries to run my credit while I'm reviewing the Carfax. I told him that I'm not running anything until we can agree on a price. He was not able to negotiate with me at all. He brought his manager out who was unwilling to negotiate on anything. They refuse to take anything off the sticker price. So I walked away. A few hours later after I circled back and decided that I was fine with the sticker price and I would pay and tax and license. I got my financing approved and presented with them with the preapproval from Chase. They are a preferred dealer and work with Chase. I called at 9 AM to ask for the paperwork. I was told by Zack that he would be working on it and get back to me shortly. Still nothing 2 hours so I called the dealer and asked to speak with the general manager. The girl at the front desk tell me that the general manager is not available, but gives me a sales manager. He doesn't answer the phone and has a voicemail that's not set up. I called back again and they transferred me to a Sales manager who has a full voicemail and can't accept anymore voicemails. I call back again. Sam says he's gonna get the papers for me. Great. They call back, tell me the car is actually on a test drive and that they can't send me any papers because it's not a done deal until things are signed. I tell them I'm literally been begging you for papers all day. I've agreed to your sticker price I have my financing ready. Can you please send me the papers so I can secure this car? He tells me that the person that's driving is willing to pay more money and that they're going to pay for the diamond package that I don't want to pay for. I speak with another person who tells me that someone has left a deposit on the vehicle and they're gonna come back Monday to pay the rest and if they don't, they'll sell it to me, but that that person is willing to pay for the diamond package. I ask AGAIN please tell me what this package is. Over the course of the 24 hours and dealing with them not one person has came back to me with a counter offer or negotiation. They just keep getting mad that I don't want to pay $900 for 3M clearcoat protection on the vehicle. It's an off-road vehicle that is already scratched to hell and they keep trying to sell me on a $900 clearcoat that has already been clearly scratched. Manager came to me the day before with a piece of paper with a final offer that had the wrong sticker price. His outdoor price was $44,500. On their website when you try to purchase online it also shows an outdoor price of $44,074. I told him I was fine with the $44,000 price to purchase this car and be finished with this. He then asks me for my phone number, AGAIN. SO HE CAN WORK ON A NUMBER AND GET BACK TO ME WITH THE FINAL NUMBER. I SAID WHAT IS THERE TO WORK ON ? YOU DON'T HAVE A FINAL NUMBER? YOU CALLED ME BACK. ...YOU KNOW I WANT THIS CAR AND YOU STILL DON'T HAVE A NUMBER.... He then rattles off a bunch of charges and tries to tell me it's going to be $47,000 out the door for a car that's listed at $38,988 I BEGGED for papers and to purchase the car. They played every game they know and couldn't give me straight answers. Before you come to the dealership for anything at all, be sure to read their most recent reviews. And the last 12 months they have had an onslaught of terrible reviews. People have left very long reviews, explaining their situation similar to mine. I should listened to those warnings and stayed away from this place now I've wasted 48 hours of car searching and frustration for people that are clearly just trying to scam me out of a couple extra thousand dollars instead of making an honest sale. I asked multiple times for the general manager. Hoping he would have more sense than the sales people. I have been car shopping for the last two months. I have been to dozens of dealers and private party and this has been the worst experience I have ever had. read more

Eric is a solid guy and got a great deal. I send everyone to him. He's taken care of several of my friends and no one has been unhappy. Show up and ask for him and leave happy. read more

If you are African American please do not see Donte Brooke or Steve. They displayed unprofessionalism and Discriminatory actions. The fact they are supervisors and Steve is a general manager is what makes the situation worse. Horrible service and no communication. read more

Don't shop here, the sales people have no customer service. And watch your contract they add crazy fees like for ceramic coat and tint haha.

Public Service Announcement: Avoid Diamond Ford at All Costs! Hi everyone, this is Willie, a local businessman, and I want to share my experience to protect others from what I've gone through with Diamond Ford in Lancaster. Simply put, do not buy anything from them. They are ripping people off, and once they've got your money, there's very little you can do. Here's what happened to me: I bought a used car from them, and it's been nothing but a nightmare. Unfortunately, I couldn't use the Lemon Law because I didn't know about the specific requirements related to purchase dates and coverage. From day one, the car has been a problem. It's spent two months in the shop, and I've had to deal with their service department and customer service repeatedly. While the people in the service department were polite, their management and customer service teams have been terrible. I had to take videos just to prove that the car was smoking, and despite clear issues, they've hit me with endless deductibles and additional charges. I've contacted corporate, tried everything, and still, they continue to dodge responsibility. The cars they sell are trash, and they are not honest. Once they start taking advantage of you, there's almost nothing you can do. They seem to operate without accountability. If you're considering buying a car in the area, I urge you: do NOT go to Diamond Ford. You will regret it. I've lost countless hours and money dealing with their broken promises, and my car is still in the shop. I'm hoping to trade this car in soon--but it won't be at another Ford dealership. Don't make the same mistake I did. Learn about your read more

Oil Change Catastrophe (2 x's)! Nope, NEVER Again! NO INTEGRITY, NO ACCOUNTABILITY, AND DISHONEST Do not take any European vehicles to them. Cracked my Mini Cooper Countryman oil filter housing (TWICE). I caught the pattern on the 2nd time.... The service manager replaced a genuine BMW oil filter housing ($940+ and broke my warranty) with a $35 part and doesn't understand the problem and won't fix what they broke with equal value (oil filter housing was less than 2 months old). $2231 each time! = $4462!!! Reported them to corporate and they told me to take legal action against them! They also said to report them to BBB and the Chamber of Commerce! Looking into it! read more

Horrible service from Christian Mejia, very arrogant. First, They tried to sell me a base ecoboost for over 39k otd. Christian was also so arrogant telling me he guarantees me other dealers will add "add-ons" to the original price when they didn't. Also texting me using "lol" and and told me I was " capin" which is unprofessional, you need to fire him for using slang vulgar words with customers, he represents your dealership. After that I decided not to buy with diamond Ford because of experience from Christian and his text messages read more

Diamond Ford - Christian using "lol" with me and calling me a liar in slang " capin". So unprofessional - Car Dealers Near Me - Lancaster, California