There is no doubt that they deliver beautiful homes. I have no complaints with the look and feel of the home. However, if you choose a different contractor to put in your foundation (which was a less expensive option with a trusted contractor), be prepared to pay more in the long run. They will not place the house on the foundation, giving every excuse in the book. By the time we were able to get it placed by a different contractor, all of the appliances were no longer under warranty.
We ordered a picture window for the living room and were given no blinds for it. I contacted Diamond, was asked to send a picture of the window with no blinds, which I did, and haven't heard back from them regarding whether they will be able to install them or not. The sun shines so bright in that window in the evening when it's setting, that it blinds us.
I'm definitely not happy with their after care service! I was told by the salesman that this company was a mom & pop type company that goes beyond the sale of the house to make sure it's customer needs were met. I'm not asking for something I didn't pay for, I'm just asking for service that goes with the house! Something that should have been included! read more